First off: Unbelievably rude "customer service" employee running the rental office. I understand we are in Hialeah- but it's time to expect more. Please stop gossiping and help people waiting for service. I went in to ask what time they were closing the facility that evening since it was 12/31. She said very accusatorially IN SPANISH "we close at 9:30pm and if you come back tomorrow we WILL charge you the full amount of rent for the month. I see your rental unit (as she pointed to the security camera). Make sure you take your lock off and leave the unit open and clean or you will be charged. " Cool. I just wanted to know what time you'd be open until today. Also- where are the carts? In Spanish: "If you don't see them, someone is using them" This is a HUGE overpriced facility that somehow only has two moving carts for the entire lot? There should at the very least have 4 per floor. Nearly every unit is occupied and they aren't able to afford or manage their cart system? With as much as I've paid for storage throughout the years- I could have single handedly purchased more moving carts and dollies. The customer service employee could not work or care less. We had been moving out of our storage space for 3 days. There is zero system in place for knowing how many carts are being used and/or where they are. This facility will test every last drop of your patience. Don't bother coming here. read more

They charged $500.00 for disposal boxes in the container a warning not specified the tenants can't use it, even the staff warning of it, intentionally, to charge with the amount read more

You can use the restroom if you are on the 2nd or 3rd floor when the office is closed. This is just ridiculous. They start charging you very little at the beginning and increase the prices little by little. I started with 145$, and now they want to charge me $500. Dollars...unbelievable. 3.45 times more expensive....or almost 400% more expensive from the date I started with them. I am there for 3 years. Do you think is fair? I don't...moving out. read more

Be mindful of discounts and promotional offers. The contract may not mention anything about honoring these discounts, and after a few months, you might receive a notification about a price increase. This happened in my case, so it's something to watch out for. read more

Cecilia was phenomenal. Great customer service. She assisted me on my payment. I am forever grateful.

I have been renting at this location for several months now. I am pleased with the location and the level of safety felt at the time. Tracy in the front office is amazing with customer service and goes above and beyond to help. thank you Tracy! read more

Love this storage facility. always clean and I feel my personal belongings are safe. Staff very friendly

I've been using the storage service at this location for about 10 years. Tracy, one of the front desk reps, has been great. Sometimes, I'm a little behind on payment, but when she calls to remind me, it's always with compassion and a smile. Customers can tell when the staff actually cares about them as a person, outside of the business relationship. Tracy has certainly shown that, and I'm grateful she's there. read more

So far so good. Download app. Staff is so organized. Texted me my code. I found inside the storage unit a welcome envelope with lock, 2 keys and insurance information. Place is clean and smell nice. I feel secure. I'm very pleased with this place. read more

We rented a unit on line and they claimed if you have a lock they would refund you the 20.00 that you have to pay up front. When we got there the unit still had stuff inside and no locker which I didn't need since we have 2 spares. We went to the office and had to redo everything we did on the computer put they claim since we paid with a debit card they can't process the refund. Claimed a manager would take care of it and 2 days later haven't heard from him or anyone. We've called and sent and email but no response. When you call the main number it routes you to the office and no one answers... Also, if you have to use the restroom they keep it closed due to Covid-19.... "their excuse" The worst company ever!!!! read more

Facility spotless, location good, access easy, rates fair. The REAL strength? The staff. Nina was efficient, patient, friendly beyond expectations. My error in judgment necessitated her repeating my move-in paperwork. She rolled with the situation with perfect graciousness. read more

Excellent experience putting together a move of my furniture etc into a 10x10 storage unit here on a very right timeline. Yaqueline and Nina were working the front desk at the time and were extremely helpful. Very friendly also and made the process extremely smooth and stress free. read more

When signing the contract, I was really clear about the rate increase procedure. They promised me that the rate would not change until 6 months later, and the increase would only be for a reasonable (20% or less) of the monthly rate that I received - regardless of the special. After 6 months, they raised my rate from $80 to $123- that is OVER 60% !!! They take advantage because they know it's a mission to move out. I called corporate, and they said that in my contract it is stated that the rate can change at any time and I should be happy that it didnt happen earlier. I moved in and they gave me the wrong gate code. I couldnt get ahold of anyone until the next day to get a temp code to move - which messed up our moving. They said it was something with the system. Then the light wasnt working in the hall of our unit for the move. They said they contacted regional to have them send a bulb. We waited months until the store manager finally just replaced the bulb. I spoke with regional and they only gave me a $15 credit for one month when it was broken for 3 months!! Still - a year later - the light only stays on for 1 minute. So every time you get something in the storage you have to run out to the hall and jump up and down for the light to come on. It makes everything take 5x longer!! The unit is only temp controlled - it's definitely warm (78 deg) in the units in summers. Most of my products are rancid and need to be thrown away because it was too warm. I do agree with the other comments - Nina is fabulous!! The bathrooms are clean. read more

Climate control was kinda warm when I got there.. thank got I had movers they give me a unit all tge way down the hall .. they prices are ok. Can't complain... read more

Public Storage - Self Storage Near Me - Hialeah, Florida

This is the worst storage property company I have ever used. I had my unit on the ground floor broken into. The property looks secure with its cameras, double doors, and codes to come in, but once your unit is broken into you are on your own. I was advised to call the police to report it, but once there the police asked to have property manager do report because they own the property. Manager pointed us to district manager because they are all in on scam not to report theft because it's not good for business since crime reports are public records. They offered me a unit on second floor only to find out later that there are people leaving in storage units and they are free to roam inside property all night long. read more

Very nice facility, clean, new, very well kept. NINA is awesome. She was very helpful and extremely thorough with all the information I needed to know. read more

Great Service. Very detailed and helpful, great prices, and very clean. Happy to be renting from here.

Started renting this weekend. Nina was very friendly and answered all my question the process was fairly quick. The place is clean and well maintained. read more

Christian helped me out with my contract and other things, he's excellent and very professional. I'd recomend this facility 100%.

Yaqueline is amazing! Went out of her way to help me on a stressful issue with my unit. Was willing to problem solve to find a solution. I'm seriously super impressed by this Public Storage location. It has been a great experience. Thank you Yaqueline and staff! read more

Great unit and good staff. Zasmany does a great job. Can be pricey but it's worth it.

On the evening of 7/9 I made a reservation to move in on 7/22 and got an email confirmation. On 7/10 I received a call to confirm, and advised that I would be in by 7/15. She responded that I only had 7 days. I thought it was an odd comment since I'm already telling you I'm going in EARLY. However, it should have been my first sign of their tactics. On 7/14 I go in and guess.. No unit available. She said that well maybe it will be. WHY DIDNT YOU TELL ME THIS ON 7/10. What is the point of a reservation if you don't hold the unit? Today Manny calls me asking me if I still need it and that the reservation expires tomorrow. Really, you don't have a unit and your coworker said she would wait until 7/24. He then said they would hold it. And went on to say that no units that size are available. Well, I decided to look online and they do have it but it is on the 1st floor and 60 extra a month. I called him back and I asked if they would honor my price since they obviously didn't reserve a unit for me on the upper floor. Of course he can't. I told them to only call me if they decide to honor my reservation. #epicfail #reservationsmeansnothing #circus read more

It was a very good services, the staff we're very kind and helpful specially Yasmany

Excellent service by the staff and management. The property is also very clean. I recommend it to anyone looking for a storage unit.

Yaqueline and Zayda are the best! I always make my payments with them, they are always ready to answer your questions and are very knowledgeable and polite we need more people like them in the customer service field.highly recommend this location for your storage needs! read more

yasmany was very helpful during the sign in answering all my questions also provided me detailed tips to keep my items in good shape depending how long my stuff with be there. read more