I had been renting a climate controlled 5'x15' storage unit with this Public Storage facility since…read more04/2018 and I started with my rent being $90.03 (after taxes and insurance). I loved the customer service at this place when I first started, the people at the lobby were always friendly when I came in to visit my storage unit, flatbed carts were always available to use without having to contact anyone, parking spaces were always available, the place wasnt too busy with alot of other customers trying to use the facility at the same time, my stuff felt safe and secure being on the second floor with access codes needed to open the gate and take the elevator to the second floor, and the rent was reasonable for the size of the unit that I was renting. Over time however the service has started to get worse, on the second floor where I was paying for my climate controlled 5'x15' unit you cant feel any A/C at all when your in there which caused me to sweat every time I would start moving alot of boxes around in my unit and start to organize things to try to make the most out of the space that I was paying for with my unit. The flatbed carts that were once readily available every time that I came to visit were taken away and now you have to see the facility operator and give them your drivers license to keep until you return the flatbed cart, they claim it was because people were taking the flatbed carts and not returning them. The rent had also gone up little by little on my unit, heres a breakdown of the price increases that I got while I was renting with Public Storage 04/02/2018 = $90.03 for a 5'x15' (when I started) 05/02/2019 = $109.16 for a 5'x15' (first price increase) 08/02/2020 = $118.57 for a 5'x15' (second price increase) 08/02/2021 = $137.74 for a 5'x15' (im starting to notice a pattern here) 08/01/2022 = $187.79 for a 5'x15' (agian another price increase in Aug) 08/02/2023 = $211.22 for a 5'x15' (by this time I left for a competitor) By the time that I left I was paying more than double the price that I started with for the same amount of space and benefits that I once had like access to flatbed carts had been taken away, a/c in my climate controlled unit felt like it was never on, customer traffic had increased so sometimes it was hard finding parking spaces when I came to visit my unit, and my rent kept going up. I ended up leaving for a nearby competitor named Extra Space Storage and now instead of having a 5'x15' storage unit for $211.22 like I did with Public Storage now I have a 10'x15' storage unit (double the space) for $200.47. The A/C actually works at Extra Space Storage too and the flatbed carts are freely available like they once were at Public Storage.

Muy buena la información, la atención y la cordialidad de la Sra. Guadalupe. La cuál hace de su…read moretrabajo qué los clientes estén completamente satisfechos del servicio de su compañía.

don't rent there!!! it is the worst self storage in florida. the worst facilities, they don't care…read moreabout customers, facilities are very dirty. no carts available ever...i waisted my time and money. i ran away from that disgusting place.

If your'e looking for great customer service,clean facility,and good pricing and discounts , you…read morehave to come here , also have a free move in truck . How cool is that ? Check it out for yourself .

This storage sercice is second to no one. Facilies are kept clean, excelent AC and security as well…read moreas their mansgement personnel is allways resdy to help at anyntime durong bussiness hours. Instronlgly recommend this service, specially the facility located in Hualeah Gardens.

Mis pertenencias están muy bien cuidadas el Servicio es…read moreexcelente el Personal muy atento yo recomiendo este lugar

Jorge and Junior were very knowledgeable with the pricing and use of space. I recommend Extra Space…read moreStorage for its ease of access. I also enjoy the complimentary carts until 10pm with late access.

From the owner: Store your belongings at Extra Space Storage on 5301 W 20th Ave in Hialeah, FL today. Our large…read moreselection of storage units, multiple entrance/exit gates, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

Decided to use this to put a few things away at my parents home and ended up at Safeguard Self…read moreStorage. The storage unit comes in different sizes, and you can change later to a smaller or larger unit. It's very clean inside. And very helpful staff, the entire process didn't take long, but a few minutes, which was nice. They also have carts you can use to move items from your car to the unit, but ask that you return them to the area where you picked them up. But when I went back a few days later to move items into the unit, one of the elevators was down, leaving only 1 working. And you can't use the stairs, saw a sign that the opening exit would sound the alarm, which was a bit of a hassle, as a few other customers were moving stuff at the same time. No cart was available, which made the process a bit longer. But overall, I'm happy with deciding to use them.

Safeguard Storage on 114th Street and Northwest 7th Avenue offers the best rates best customer…read moreservice the employees are respectable helpful and go out of their way to make sure you understand each and every aspect of your rental . Even though they send out invoices and text messages and emails to let you know when your bill is due and how much .Ms. S. Lightbourne and Leo go the extra mile and will give you a personal call if they see it's coming close to your bill due date and you haven't responded. If that's not going over and Beyond offering customer service tell their consumers then I don't know what is KUDOS TO YOU!

We left our van for a week. We are grateful for this place and the ease of everything. 10/10…read morerecommend

I am currently storing my 36 foot boat here, such a easy lot to get in and out of, Super happy with…read morethis place!

I searched for the best all-around storage facility and this one won! Brand new building,…read moreimmaculate, professional, and great prices. Nick, the Assistant Manager, was very helpful and offered to stay late to sign me up after I was stuck in traffic. They even offer water and coffee in the office. Great find!

From the owner: Our mission is to ensure your self storage experience is unlike any other. With top-notch property…read moremanagers and friendly, knowledgeable storage consultants on staff, you can rest assured you're receiving the best service in the business every step of the way. Plus, all our modern storage centers are either newly renovated or recently built from the ground up, meaning you will have access to clean storage spaces complete with the most advanced features in the industry. Whether you're in the midst of a move or your business is growing rapidly, our selection of high-quality self-storage units and amenities will exceed your expectations. From superior online rental capabilities to flexible access hours and lease agreements, we strive to give our customers breathing room when storage space runs low at home or your office.

Thank you Jessica for your help and recommendations on the unit, I am a first time storage owner…read more Place is clean, safe and the storage unit is totally worth the price.

I've rented here several times. I must say that Jessica is so professional and has always helped me…read morenavigate through my rentals. Very rare to find people in customer service not just providing good work, but also genuine concerns . Thank you much Jessica. Best regards.