After a few months, they doubled my rent with no advance notice. On site person told me this is their usual practice. Very deceptive business practice. read more

After finding a storage facility close to home I was excited to use this company. However, location is the only positive i've experienced. I was initially told all docs would be emailed and to just show up when I needed to move in. As someone who never used a storage facility before, I was unaware there would be locks on each unit. So while I got a document that had my entry code and unit number, I couldn't get in when I arrived with a moving truck and a handful of friends to help. The code didn't work to get in, so I called customer service and was told that I needed to do paperwork that was never sent to me previously. That's fine, we did it over the phone and I was charged my first months rent and move in fees. Code still didnt work so I had to call back. After getting into the facility I realized that the unit number I was given didnt correlate to any unit I could find on property, so I called customer service, yet again. They couldnt figure out where I was assigned either. They attempted to call management and maintenance and then called the regional manager who told them, only then, that I had to show up before staff left the facility at 2p (I initially arrived and called customer service for help with the code at 2:15p, and it was then almost 4p) so they could show me the unit and unlock it. I was told that "maybe" someone could help me the next day, but since they are closed on sunday I may have to wait till monday to move in. This was not an option, as I only had the truck and help that night. I ended up having to find another storage unit elsewhere, still never having even located my original unit, never received the call I was promised by customer service. I emailed (twice) Storage Sense all of this asking for a refund for the unit that was never used, as they shouldn't have charged me after hours if I couldnt even get into the unit and still haven't heard back. The email also included my termination request for the contract. It's now 1 month later and i've been charged another months rent and still no word from anyone. This is the worst customer service i've received in years. read more

So far they havr been very helpful ,reasonably priced and friendly staff makes me happy

I have a unit the Denver Pecos facility. I've been unavailable for 2 months therefore my storage unit has not been paid for it since April 5th,2025.I was finally in a position to take care of my storage I called to take us facility and talk to Yolanda. She told. ld me that my storage was up for auct on June 19th and that I owed $1,300 and 50 something dollars. She also told me that they have a deal that they run which is paying half of the total balance and removing my stuff in 24 hours. So of course I was more than happy to do so it took me all day but I ended up getting the $675 to pay for my storage to get it out in 24 hours. I arrived at the storage facility at 5:00 on June 5th only to be told by Yolanda. It has grown up to $1,900 and that Kylie the district manager was willing to let me have my storage for $800 instead of $675 which was a great deal because it was less than half of the $1,900. I of course had no options and agreed to this offer they have given me. I didn't have the money they turn me down and four days has gone by so I decided to call Drew the manager of the Pecos property. So on Monday following eye contacted Drew and ask him why my offer that they offer everybody else at 50% was more than 50% of what I owed 00 I also asked him to explain why it was $1,900 Drew could not explain why it was $1,900 it was still at 1354 and my payoff was still at 800. Cash only. I'm in the process of calling corporate and asking them why these numbers change so much it's a great place to get a storage at but some of the employees might be a little shady I will confirm and give you update as soon as I speak with corporate which Drew had no phone number for only an email address for me to contact read more

Earlier this year this location was purchased by a national storage company. Since that time the customer service has been just plain awful. They will lie, steal, and cheap you for every penny they can. DO NOT DO BUSINESS WITH THEM. read more