Cindy and Paul are seriously so great property managers for this location! They are so responsive and they really work so hard for their customers, I just cancelled my storage unit due to not needing it anymore but if I need a storage unit I'll go with them again! They are so helpful and I really had a great experience with them. read more

i expected my goods to be safe. I expected concern over a break-in. i expected to reach a person if an emergency presented itself. I did not expect the hallway to my unit to smell of marijuana; nor the sound and smell of a dog clearly living there. The lock was cut off my storage unit by would be robbers replacing it with their lock. Seems I got there just in time. Albeit the manager contacted me gave me a number for claims then in the same breath chastised me. once for being late 20 minutes, as everything was blocked off at the entrance and no one is available accept the computer generacted thing to call! My second offense was the night I was robbed!! I had to cut their lock put mine on.There was no concern zero. He could care less. He then denied me access to the gate FOR 4 DAYS! Like punishing a child (who pays a lot of rent)! I called the "regional manager" who didn't return my calls. No class no concern. Never would I use a public storage facility any where ever. I hope my goods are safe after this review. read more

Up to this point my experience has been great. Good customer service so far and very responsive.

Unresponsive/absent management and a broken automated system made move day a living hell. I called the day before move-in to upgrade my space after realizing the first one was too small, no answer, no call back. I called literally every 10 minutes starting from 8am the day of the move and left voicemails, no answer, no call back. The movers showed up and we packed up the truck, hoping I'd get a call back in the meantime but never did. I figured I could just handle this with the property manager in person so we drove down there. I had booked the movers for a set time for 2 hours anyway so wasn't like I could delay. The office was locked up and lights off despite it being Saturday during regular business hours. I called the national customer service line and was transferred around about 10 times before someone told me only a property manager could handle my request. I explained none are available, but I have movers charging me by the hour and need a bigger space, and they attempted to connect me to other property managers in the area, as well as a district manager - every time I got a voicemail, and had to call customer service again and go through the process, re-explaining everything, to reach a new manager that could potentially help, took about 5 minutes every time, and no one was ever available. I tried cancelling my unit on the app and reserving another one but the app was down, saying that "server is unresponsive due to too many requests, please try again later" so that was entirely unhelpful. One customer service rep told me to try again in 30 minutes, I waited, and it was still down after 30 minutes. I was charged over $300 extra by my movers while waiting at public storage for someone to help me. In the end, no one from public storage ever helped me but I figured out how to help myself. I ended up having to create an entirely new gmail account, and use the new email to create a new account on public storage, and a new contract at a new space, all on my phone while movers were getting more and more impatient and reminding me how much extra I'm being charged. Finally I was able to pay for a new space and get an access code, but after waiting in the hot sun for nearly 2 hours everyone was exhausted and irate. I've also now been doubled charged by public storage, once for this new space and once for the old one that's never been used. They also charged me for a lock for both spaces, and a lock was never provided, luckily I had already bought my own. This lands in my top 3 worst move experiences. I'm sure my stuff is safe there for now but will be concluding my business with public storage as fast as humanly possible. read more

I am so happy with the experience I had at Public Storage today. The property manager, Cody helped me get a storage unit and took time to explain everything in detail so that I had a clear understanding of the agreement. He helped me set up automatic payments and download the PS app on my phone so I can enter the facility easily. Cody provided 12/10 customer service-- I could not be happier with this experience. THANK YOU read more

As Steve W said in 2015, Public Storage has not changed their ways. They will lure you in and within 5 months, they will raise your rates and not even bother to tell you despite having an accurate email address on file. They raised my rent by 25% without telling me. The local manager was kind and tried to get corporate to delay the raise in my rent, but all attempts were rejected. I moved out within the first three days of the month, but they expected "payment in full" for the remainder of the month in advance. So after moving out, I will have paid for 27 days to have an empty storage unit that they will likely just sell to another victim in continuation of their most epic grift. The home office claimed it was "market rate" for my drive-up unit, but I spoke to two other long-time renters at my location with the same unit as mine and they were SHOCKED at the amount I was paying. I went to a different storage facility (not Public Storage) and rented the SAME size unit with drive up access for LESS than I was originally paying. Joseph Russell is the CEO of the company and makes over $4 million dollars a year. You'd think that he wouldn't have to cheat the public to make money like this, but greed is everywhere. Avoid this place like the plague unless you want to indiscriminately give your money away to a con artist. read more

I decided to rent a storage unit at Public Storage because I thought they were cheap and because of their "first month $1" deal, well everything turn out to be a big lie, that deal is only on the smaller units and we needed a 10X10. I thought the price was still an ok deal so we took it, but I ended up losing way more than what I thought I was going to save. We had listed our house for sale at the beginning of April, finished using the storage on April 7th, on May 8th I went to the storage to take something out and quickly realized that it HAD BEEN BROKEN IN TO. The lock was not tempered with (very odd), in fact I opened it! BURGLARS STOLE OVER 5 THOUSAND DOLLARS IN ELECTRONICS and what is worst THEY STOLE IMPORTANT DOCUMENTS. To our disappointment NOBODY ant this facility cared at all about what had happend to us. Joicye's reaction was "what? oh no, you have insurance right?" Really??!! that is not the point! One of your storage units got broken into and they stole MY belongings!, needles to say that I did not feel that my stuff was safe there anymore, I asked if I could move out and get the remaining of the money that I had already paid for the month back and of course they said no, I could move out but they were going to keep my money, I asked to see a different unit, they showed me 2 more but they were exactly the same, no burglar bars, no safety features anywhere, you can literately climb from one unit to another thru the ceiling no problem. They had already taken all of the valuable items we had so we decided to stay the rest of the month se they would not steal our money too. Several times I asked to speak to the manager and I was always denied his phone number or email, Joicye always said she needed to email him and then he would contact me, well it's June 1st and I still have not heard from him. She said his name is Chris. We already moved out, and I can not say this enough DO NOT RENT A UNIT HERE IF YOU VALUE YOUR BELONGINGS read more

Dawn Marie was the best!! She answered all of my questions and was very helpful!! Fantastic service all around!!

I had problem today at Public storage. I am restoring a car, when I pulled it out of my unit, the brakes failed and the car hit another units door. It wasn't too bad, but bad enough. I informed AJ the manager about it and he took a look at it and said it wasn't too bad, but bad enough that it had to get fixed today. AJ got it fixed today and informed me that it would not cost me anything. Who does that in this day and age. Well apparently AJ and public storage does. I have had several units at this facility over the years. AJ is by far the BEST manager I have ever dealt with here, Kudos to public storage for having AJ as your manger . I cant say enough good things about AJ, other than you sir are a gentleman and a scholar. Thank you public storage . Mark C. read more

I've had a unit at this location for almost 2 years and I decided to get a larger unit with my sister. We originally opted for the 10x10 unit but soon realized we need a 10x20. The location has been extremely understanding, a little hard to get in touch with on a Saturday (which I'm faulting them for since it's also Memorial Day weekend) but they've agreed to let us know when a 10x20 will become available and subsidize our first months rent with what we've already paid for on the 10x10 that we will no longer be needing, wasn't sure what to expect with this situation, but as usual, they've been kind and impressive with their understanding and professionalism. Thank you, as always. read more

What an awesome experience getting a new storage unit. Very friendly, very informative, offered all your moving supplies, and was a very clean environment. So glad I shopped around and found this place:) read more

AJ was reliable, professional, courteous and helpful when we set our storage up. We feel satisfied that our storage will be secured and maintained. Facilities was clean and well maintained. read more

A.J. is a fine manager always helpful and knowledgeable ,he seems to go the extra mile to help out I highly reccomend these units to store items in. read more

AJ was very professional and had everything ready for my appointment so I was in and out very fast. the unit was easy to get into and the building is very clean and safe. read more

Do not rent from PS Storage. There business model is to lure you in, then raise their rates, thinking it is too much of a hassle for you to move out and find another storage facility. I was there for 6 months when they decided to raise my rent 18%. When I asked why, they said here was high demand. Their solution to better pricing was to offer a smaller unit. But what is to stop them from raising the rent on that unit? NOTHING! I read other reviews warning me about this tactic. I should have listened! Stay away. There is so many more choices. Don't be lured in by specials. They will not guarantee rates, they won't lock you in for long term commits, or gaurentee a limited % increase. Ask them! They won't do it! read more

The process was smooth and easy. We are very glad we rented there; it's good and clean and the staff is very friendly and accommodating.

We only needed the space for a few days but we were treated as though we needed the space for much longer. The staff was very helpful and willing to work with us during our move. Moving sucks so it was nice to have this be the easy part. Would totally do the move with Public Storage if we had too. read more

AJ & Wendi were fabulous!! They guided us with selecting the right sized storage unit, assisted in getting the best prices! and were helpful through the entire process!! Thank you. read more

A.J. was ready to answer my questions with my first inquiry. He was polite about arranging my reservation. When I called back to ask him more questions he was patient and friendly, providing all of the information I needed. He gave me plenty of time, since I arrived close to my appointed time and showed me the units in which I was interested. He made this rental very easy for me. read more