I rented a storage unit at StorQuest Denver/Kalamath, expecting a secure facility. Instead, my…read moreexperience has been a nightmare. My unit was burglarized, and several of my belongings were stolen. The police classified it as burglary, not simple theft -- yet the facility and their insurance company are refusing to take responsibility. The most disturbing part is that the manager (James) admitted, in front of a police officer, to using my key to enter my unit without permission to move and photograph my belongings after the break-in. There are major gaps in StorQuest's security -- including structural flaws that may have allowed access between units -- and the facility has provided poor-quality video footage that doesn't even show how the thief got in. The neighboring tenant, who was later evicted for sleeping in their unit, was never properly removed from the property. This situation has caused me thousands of dollars in losses and weeks of stress. StorQuest's corporate office has ignored my requests for answers, evidence, and reimbursement. If you value your belongings, do not trust this facility. Demand clear policies about who can access your unit and how security footage is handled -- or look elsewhere.

James M. was very helpful and really makes this place different. Is storage everywhere expensive?…read moreYes. Can the Manager make a difference? Also yes. Music choices are top notch as well-a big plus when you're spending hours in a unit.

If you're looking for a storage unit, I promise this is your place and here's why:…read more 1. They pay for you to get your stuff there.. that saves you hundreds right there 2. Dan is awesome. Super helpful. 3. That's all you need.

At the end of the day this place gets the job done. I mean.. it stores stuff and it's temperature…read morecontrolled so nothing melts or warps or gets wet! And I've never had an issue getting in or out. The dude downstairs is always helpful when I forget the number of my unit (I know, sorry). But he's really cool and willing to assist and overall I feel safe here, which is nice, because visiting a storage unit alone almost always feels akin to a scene from a horror movie. "Why are you going in there alone?" "Why are you turning down that dark scary hallway?" The elevator is kind of scary and old and the flickering fluorescent lights are a bit unnerving, but all seems relatively well and safe here. Sure, I'm used to living in the suburbs. But I still feel like it's not terribly convenient to have a storage unit off a big busy street with meter parking (maybe you get a spot right out front, maybe not) when you're trying to pick up heavy boxes of stuff and get them to your car. They have dollys and all, but it's still odd to me to be wheeling personal items down Broadway to your car. Keep in mind they have standard biz hours so you can't make any late night stops!

Made a reservation at the wrong location tried transferring to a new location. Turns out you do not…read moreget a credit for the rent/ it does not transfer to the new location. What an absolute scam! Make sure you double check the location and do not trust the distance on their website. I will not be going back to public storage. I would rather pay triple anywhere else.

I was left a voicemail by James from Public Storage at 400 W Cedar Avenue, telling me that they…read morefound my unit without a lock on it. I have tried calling them back many times, and leaving two messages, and no one has responded. I am in Florida, so I don't have access to my unit, but I got my brother to go out there. He found someone at the desk, who clearly was ignoring my calls, and had him open up my unit (which they had placed their own lock on). After finding out that much of everything was stolen (and plenty of things that I won't even know are gone unless I go there), whoever was the person on staff said that it happens all the time, and every unit adjacent to mine was also broken into. I found many other documented incidents of this exact same scenario, at this exact same business. They say that have cameras at the front, require code access to get through the gate, front door, AND elevator, but clearly are taking no steps whatsoever to ensure the safety of their customers' belongings. The gross negligence of this company is apparent.

Our storage unit was broken into at some point in the last week to ten days. I will update this…read morereview as time goes on, but today I'm fairly upset. My husband was on-site to return our Christmas decorations; it's a Saturday at 12pm. Someone should be in the office at Midgard but apparently not. The virtual assistant is a joke. Husband demanded a live person. At first it seemed as if he was SOL because it's a weekend. He insisted on speaking with an actual human. Took forever. Once a live person was available they advised for my husband to come back Monday or try calling the office then as no one is available today. Husband told individual to get someone on the phone before he called the police. He was going to call them anyhow but wanted to give Midgard a chance to show up and actually be of service. A customer has just experienced a theft of their property at your facility and you think it's ok to tell them to call back/come back later? How is this remotely acceptable? Once my husband made it clear that he was going to raise hell if he didn't talk to someone TODAY, the representative he spoke with advised him to go into the office and obtain one of the key-locks and place it on our unit (they took owner-supplied locks off about a year ago and replaced them ALL with digital locks they control! They let us know this in one brief email along with yet another notice they were jacking up prices, again!). So he did. Takes pics of everything. Rep tells husband to call the police and gives him the contact info for their insurance company. Husband said the Midgard-provided lock appeared undamaged and functioned properly when he got there. It wasn't until he tried to open the roller door that he realized there was an issue. Things had been ransacked to the point where the state it was left in, caused the roller door to jam. He had to lay on the ground in order to get leverage under the door and push stuff back, to open it. Spring and summer tires are gone, storage totes emptied, boxes emptied ... so much is missing. A priceless wedding gift is gone. Our youngest is a World Cup athlete and some of their irreplaceable sports gear is gone. How the hell did this happen? I saw another review where the customer mentions wire fencing/mesh ceilings. So I asked my husband to photograph and video the ceilings. He said it doesn't appear to be cut or vandalized. How else does someone break into a unit like this? I'll let this play out. They say they have security camera everywhere, yet another reviewer who just went through this states when management was questioned about footage, it's magically unavailable. The police are on their way. Our own insurance requires us to file a report with local LO. I have a detailed and itemized listing of everything in our storage unit and will be taking the inventory with me tomorrow to go through and see what else was stolen. In the interim we'll be reaching out to local media to inquire if anyone else has reported theft at Midgard, as well as asking the police. Midgard ... do the right thing.

Wish I could use zero. I literally rent a unit from this place and it's covered in people trying to…read moresteal stuff. There is no staff which has made it so unsafe.

Property is clean it is a nice facility. The management is awesome I loved speaking to Kelli. Just…read morean amazing experience!

Fabulous place looks good and clean. I'm just loving the customer service. They really know what is…read morehappening on the property and keep it tidy. Hours are okay but I would love to have more access hours but I totally understand with whatever is happening around town with safety issues. Greatest people helping me out here to find the best match. They even referred me to another local storage facility that has outdoor storage as well. Happy days moving!!!! At least we trying!!!

The place is clean and staff are friendly! Prices are a bit high compared to some other spaces I've…read morefound, but it's not bad for the area. I had a 15x20 space (two 10x15s next to each other) and paid $210 per month after the three month discounted period. Also the app/entry process can be a bit finicky, but the spot was generally good while I had it.

From the owner: ClearHome Self Storage in Denver, CO offers a variety of sized units, online rentals and payments,…read moreplus flexible short- and long-term options. Simple, secure storage you can count on.

Aimee and the team here are great. Good value and it's been nothing short of easy. Pro tip, pay six…read moremonths at a time (if you know, you know!)

I changed my mind about this facility after finding out about the severely limiting hours and zero…read moreinsurance for a bunch of INSIDE UNITS. I had already paid, however, and was told the transaction/batch hadn't been submitted so the charge would fall off. It did not. I then called back and was told the charge would now been refunded and the money would again be returned. It was except it was $25 less what I paid. Horrible company. Always go with your gut.

DO NOT USE! This company pays their claims per pound so if you do happen to use them, give accurate…read moreor inflated weight of your items. Also, they only give you two weeks to file a claim. We are still unpacking (week 4) and still finding items broken. The claim payment we received didn't even cover the cost of the chair they destroyed. Within the past six years, I have moved twice - long haul and across town and while there was some little damage it was nothing - NOTHING - like this! Awful movers!

These people are frauds and need to be held accountable!…read more They quoted my father $472.00 for 3.5 hrs (including 22 minutes drive time). They got there at 8:15 am, I heard them tell my father it would be $472 for 3.5 hrs and $39 every 15 minutes after that. They started at 8:29 am, we left all together at 9:56 am and traveled exactly 22 minutes to the new destination and arrived at 10:19 am. @12:00 pm they said the are stopping and need to collect the payment upfront ($810). I strongly disagreed and wanted clarification, because the math was not adding up! My father is a senior disabled Man, and the company called my father and scared him into paying the $810 in full or else the would keep his belongings. All This time I a A talking to the mover and a dispatcher on the phone. Meanwhile, my dad comes downstairs and pays these guys in full while I of course, have a major problem with it and very angry about it! I guarantee you I'm gonna take legal action on behalf of my Father. These people are a RIP off and WILL BE EXPOSED!!!!!!!!!!!!!! DO NOT TRUST THIS COMPANY. They were milking the clock premeditating ripping my father off, literally moving plastic bags using a dolly (a child could have carried these plastic bags).