Update, still awful. I sent in all the paperwork for the break in at the beginning of December for…read morethe insurance. I asked them 3-4 times if they got it and they said yes and they submitted it. Over a month later on Jan 13th they finally told me they never sent in my insurance claim and they don't even have it so I had to resend it. They told me the claim finally got approved and the check will be here in 10-14 days. It's been 26 days and I still have nothing. My unit got broken into sometime in October and I still have not gotten my insurance payout because these people have no clue what they are doing, they pretended like they help but do nothing, and they honestly screw over the customers. I've talked to a lot of other renters and everyone I have talked to has been treated poorly by these people. Almost every conversation includes I'm looking for a new place. The gates and doors are broken all the time so I find homeless and other people who shouldn't be there. The amount of times I've seen someone trying to steal a bike out front or something is crazy. They've also messed up my card payments 3-5 times. I have auto pay and have always had money on my cards, yet somehow every few months I get an email saying thanks for finally paying and there was a late fee added. They even sent me emails that they cut off my own lock and put their lock on because "I missed a payment." Honestly it's taking everything in me not to go in and curse these awful individuals out. They still have not fixed their shit and they decide to throw more shit on me all of the time. I am so fucking over it. Once they finally give me my couple thousand, I'm probably going to find a new place too. Awful awful awful. Honestly they have seriously damaged my financial well being because of all this. They told me my claim was in in December so I bought my stuff back, it was over $6K stolen because they said they check would be there in a few weeks. Now it's been 3 months and still no check and my bank is still way lower than it should be because I used all my savings. I hate GreenBox. Not to mention, they also refused to let me use the truck when I moved in and they said that's free.

You'll see from my other reviews that I rarely give two stars. I just didn't have a good experience…read morehere. I actually rented from them for several years. At first, it was fine. You can go in at any time with your code. After a while, they started locking down the garbage outside. I was going through my mom's things after she passed away, and I had to take everything I wanted to throw away home with me. It was frustrating that they didn't have a way to take care of that there. I started to get a little sketched out when I went on the weekends. It was pretty empty, but I would run into people who gave the impression of hanging out (sitting in the hall, charging their phones.... No idea if they actually were living there, but it just gave me a weird vibe). I tried to go into the office to take care of a problem that I had and no one was in there during regular business hours. That was frustrating when I drove all the way there to meet with someone. I could've dealt with all that, but my last straw was after I had been paying on time for years, there was some situation with my credit card, and they charged me a late fee. I took care of it as soon as I got the email about it, but they wouldn't reverse the fee and because it was the weekend, they also disabled my code, so I couldn't get in. So annoying that they would throw away a good customer relationship just to get a late fee. I then packed up my stuff and moved somewhere else.

Cybil was very helpful. She changed my view of the facility with her positive attitude.read more

Have utilized U-Stor Knox Ct for over a year with no issues what so ever. The staff are eager to…read moreassist with any issue and issues are rear. The grounds are well kept, having utilized several other Storage Complex's in the same general area over the years. I am a satisfied customer of this complex. Tony M

The required proof of insurance to move in is ridiculous. Cube Smart makes the rules extremely…read moretroublesome to make sure that you grossly overpay for their provided insurance. To meet their expectations you need to request insurance 10-15 days BEFORE moving in. Public Storage and most places give you a one month grace period and make it simple and make your first impression a good one. Cube Smart wants to make sure that annoy you from the start. Then they make sure to reject what you provide so you're stuck overpaying for a second month. Hoping you'll just give up and get used to paying extra every month. (My agent is used to having to send 2-3 insurance certs when dealing with Cube Smart.)

I rented an interior unit at CubeSmart Self Storage in January 2019. The rental process was easy,…read morethe payments were ACH'd appropriately. Everything seemed great. I didn't go there very often, mostly because, well, it's storage, and you don't need to get in and out very often, but also because on the third floor, where my unit was located in one of the buildings, several people appeared to be living there. They'd sit either in their units with the door open, or they'd hang out at the end of the hallways, again, with their various units open. In early May, I went to my unit, to add/move whatever, and I couldn't get the lock mechanism to slide like it was supposed to - I banged it, I jiggled the door, you name it. So, I went and found the manager, and he told me that my unit must have been one of the ones broken in to the week before. What? I was kind of shocked, but when we went back up to the unit so he could replace the entry mechanism, I could see where someone had forcibly bent parts and there were scrapes all over the door frame. I asked why they didn't call or send a letter, and he said that he had no way of knowing which units were affected, so he didn't want to alarm everyone. Let's take a minute and digest that. NO WAY OF KNOWING WHICH UNITS were broken into by force. Huh? And, why wouldn't you want to ALARM EVERYONE? I mean, people pay you to securely store their stuff. Why not send a letter/call/anything at all to tell renters that there was a breach in the building and that they should check it out as soon as they can. What's the worst that can happen? You might actually know what happened in your facility? Anyway, a family heirloom was stolen. I was/am devastated. I filed a police report, and filed an insurance claim (by the way - if you MUST rent here, FOR THE LOVE OF GOD, get the insurance). I was compensated, and have since cleaned out my unit and completed my contract. I took awhile to post something because I thought my anger or hurt or disappointment would subside. It hasn't, it's changed - I still miss my heirloom, but my anger isn't really with the opportunist who stole it, but with the mismanagement of a company and facility I trusted. Long Story Short, my advice to CubeSmart: kick out the squatters, get better security, communicate with your customers... We all deserve better.

Absolutely amazing!! James and his staff are incredible. Always clean, organized and well managed…read more The best in the area!

The particular location on kalamath st has the best overall storage for 10'x10'/ mo/cost. The only…read moreissue I have is the people who work the front desk are not always available. This can be due to a variety of reasons. Overall I like the location and price for storage.

Unsafe facility, beware. I had the contents of my unit stolen and they stole my identity, which has…read moreturned into a nightmare. The management won't help in any way, including not even looking at surveillance. Why spend so much money to rent a unit at this place when there is no security and zero help from ownership and management when you have the contents of your unit stolen. Be careful if you choose this place. Update: Aurora PD contacted the storage facility to get video surveillance, but was told they don't have any surveillance. So, the storage facility is either telling a lie to the Aurora PD or they actually don't have video surveillance. Either way, they are lying because their website states the following: "Our well-lighted facility is excellently maintained with state of the art video security system." As you will see from other reviews, theft is common at this facility and they say the same thing - file a police report. Zero help from the storage facility, terrible. Shameful business.

Been renting here for a few months. I have not had any issues with storage. Never really interact…read morewith staff since I always go after hours but they were good he one time I spoke with them. Units are fairly sized for price.

My first storage. Amazing staff and reasonable prices. Would be more convenient if they had an…read moreextra hour am and pm. Otherwise, I don't have any complaints, however early in the rental term. *** this isn't the correct location for some reason it populated as the one I rented and it isn't. I am sure your place is great from reading other reviews. Sorry!***

Great Service. Easy and cost efficient. No complaints and I…read moreappreciate the accessibility to the units.

I could not be more pleased with the team at Amazing Moves. From start to finish, they were…read moreprofessional, efficient, and incredibly easy to work with. The crew was polite, organized, and worked nonstop--it was impressive to watch. A special thank you to Nick, Geogie, Christian, Rilen, and the rest of the team. You were all outstanding. Highly recommend! -- Christy Belz

Thank you to John, Francisco, and Jesse who did our move from Denver to Dillan, in the mountains…read more We had an issue getting our couch in the door of the condo building and they went above and beyond and actually removed the door for us and successfully got the couch inside our unit. They were very thorough and prompt in their arrival and super friendly.

Incredibly sweet staff, very accommodating and helpful, good value, and always kept clean. Would…read morehighly recommend this place!

People are rude, Nadia, bad surfaces, horrible service, rip-off pricing…read more You WILL find better, avoid this place!