Worst storage unit I've ever had! We got it for the original price of $99 dollars a month and after just 2 months of having it they raised the price up 40% to $139 dollars a month. This is not okay! And you guys wonder why you don't have return customers. Don't rent this place, also staff is not nice at all. read more

Central Park Self Storage - Rate change letter - Self Storage Near Me - Aurora, Colorado

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Place is a scam called multiple times before purchasing unit and they confirmed price before I moved my stuff in the for the $50 special I mpbe my stuff in the chatge me $100 I call and ask why their charging me. She says it was a new girl that entered the info and I then I asked why she couldn't just apply the discount. I come in the front desk lady calls her and asks her why she can't just switch my account , she says she just doesn't want to now im out $130 and my time. ( The manager Andrea Munoz) Needs to be fired read more

Si no hablas bien inglés no te atiende ni usando el traductor malditos racistas, me cancelaron mi reservación por internet y no me dieron mi storage read more

I would never recommend this facility. I rented a spot for my camper...It was broken into 4 times, the last time my windows were broken out. They clearly do not check on the parking spots as they didn't even notice the camper had broken out windows!! Most of the time the automatic exit gates do not work and sometimes the gates are stuck open for days. For $95 a month for a parking spot, you can find a much more secure storage facility. Stay very far away. read more

DO NOT WASTE YOUR TIME!!! I have been to this place on 5x seperate occassions, all of which where during their posted business hours, only to find an employee had closed early, or "out to lunch" signs up! I frequently dropped by this place BC it is so conveniently located near my home, but out of 6x attempts to make purchases with their store, ive been able to ONCE! Today the sign was "Out for Lunch" with no return time indicated. Classic for this company. Ive been watching them for almost 3 years now. Im sure they have all the packing materials/supplies you could want but good luck finding this store open. And poated hours dont mean anything to this business. Youve been warned! read more

Apparently they do not want business or repeat business. Easiest type to get. I've been a unit renter for almost 4 hrs. We are moving and ask for another unit. They stated no deals and no discounts yet the advertising said different happy actually bc its dirty and now we are at extra space. Better price and very clean indoor setting. Plus no Mgmt issues. read more

While I didn't actually end up renting a Uhaul from Stapleton storage, Elaine was extremely helpful, transparently and kindly explaining the situation and availability of Uhauls at her facility. She also personally handled my case since I had movers coming that evening, and we weren't sure whether the Uhaul I had reserved would be turned in by the previous user. In the end, she said she would have it all taken care of and even walked me through the mobile pick up process, which was a great option outside of normal business hours. Had we not decided to cancel our Uhaul reservation last minute (we ended up eliminating all risk of availability or pickup issues by making some storage space available in our garage instead), I'm sure our experience with Stapleton Storage would have continued to be positive. We would definitely recommend them for their customer service. read more

I have paid my storage faithfully for three years and wondered why my usually payment wasn't taken out. I called and I found out "they didn't receive my message to take my usual payment. I had to pay 675.00 on a storage that I've been paying for 3 years.I asked them did they think that was abnormal since I pay every month? She told me they don't have time to know about my unit and my payment! Totally disappointed! I asked for a manager to call...still waiting Lol it's funny I get a call back from the manager as soon as I post my review. She wanted to listen to my side but she's too busy quoting the policy. I asked her was her phone just to be combative?? She said she was returning the phone call because I left a review! I asked a manager to call yesterday no response read more

I was in the process of moving to Stapleton a little quicker than I had planned. Started looking for storage units online. Stapleton Storage was one of the first to pop up on the search. Their website was much more informative than other sites that I had found including sizes, availability and estimated pricing without having to give all of your personal info prior. I saw that they had quite a wide variety of sizes and accessibility. Including a 10' X 20' unit that was double the size of my previous unit for not a whole lot more than I was paying. I sent the conditions I was looking for including accessibility and the ability to drive my motorcycle into the unit and received a prompt phone call the next morning. Ruthie acknowledged my conditions up front without having to repeat the information I had already provided. They had multiple options available in the size I was looking for. Ruthie was willing to be available based on my personal schedule within business hours. It was easy to find, conveniently located with multiple routes to get there depending on the direction you are coming from. Miss Ruthie was as pleasant as could be. She was honest in answering my questions about potential for any safety or crime issues. She walked me to the unit, and was the one to point out that the light bulb was burnt out. I was satisfied and we walked back. Not to get too far off topic but when we made it back to the office, there was another lady working the counter dealing with a young couple that were trying to rent a pick up truck. The young lady must have been a princess from a far away land because she was talking to the woman working like a peasant, trying to negotiate the rental contract as if the woman behind the counter was the CEO of uhaul. The woman behind the counter continued to be patient and kind with the lady. The demands continued and then the boyfriend chimed in. He rudely asked, "Can I get a shovel since I guess you don't clean your trucks around here!" Mind you, it had just snowed over a foot the day before... Ruthie turns around and smiles at me. Realizing the situation, I let her know that I'm in no hurry and she can do what ever she needs to do. Miss Ruthie grabs a push broom and proceeds outside to clean out the pickup truck. Princess Jasmine starts in again and demands furniture blankets and starts telling her she refuses to pay any extra. The boy-friend comes back again, "What is she doing with a push broom? Does she even know what she is doing?". Not to drift further away from the review but this kid looked Napoleon Dynamite. Frail enough that it might be a chore to leave the video game console, let alone had ever lifted a shovel or pushed a broom. Anyway, the woman behind the counter tried to explain to them that the blankets were a bad idea for keeping things dry but politely told the couple that she was happy to accommodate. She finishes the couple up and immediately comes to me and smiles as if nothing had happened. She introduces herself as Andrea, thanks me and says she can finish me up. She gives me a quick list of what they needed and then goes in and reviews the current promotions to get me the best deal available. Ruthie comes in while we were completing the paperwork process and offers me coffee. Aside from the drama they were dealing with, my entire process including paperwork and payment took less than 20 minutes. I would like to note than I have been a professional in the costumer service industry for over 20 years and I would not have been able to maintain the composer and professionalism that Ruthie and Andrea displayed. Great job ladies!!! I will be in shortly to renew a longer lease and find out what kind of coffee you like, on me!!! read more

Olen was very helpful and clear about storage offers, prices, rules etc. She's very good at her job and covers all bases. Very personable. Highly recommend! read more

Stapleton Storage has a friendly and help staff. The property is well maintained, and kept free of debris. #444

During the Stay at Home order I was able to contact Ruth several times via email and phone in order to help update my storage needs. As I was selling a home at the time, it was extremely useful to me to be able to not only find a business that was open, but also one with great customer service that was concerned about its customers and its' employees needs. read more

Clean and Convenient. Great Prices. Staff is always smiling and willing to help. I have been working with them for 6 years+ and have always had a great experience every time I go into the office. Great Job Ladies!!! Keep up the great work and customer service! read more

The lady working was very nice and accommodating. U-Haul drop off was simple and convenient. We are storing our items here and feel very comfortable with all of the security and precautions. read more