Update, still awful. I sent in all the paperwork for the break in at the beginning of December for…read morethe insurance. I asked them 3-4 times if they got it and they said yes and they submitted it. Over a month later on Jan 13th they finally told me they never sent in my insurance claim and they don't even have it so I had to resend it. They told me the claim finally got approved and the check will be here in 10-14 days. It's been 26 days and I still have nothing. My unit got broken into sometime in October and I still have not gotten my insurance payout because these people have no clue what they are doing, they pretended like they help but do nothing, and they honestly screw over the customers. I've talked to a lot of other renters and everyone I have talked to has been treated poorly by these people. Almost every conversation includes I'm looking for a new place. The gates and doors are broken all the time so I find homeless and other people who shouldn't be there. The amount of times I've seen someone trying to steal a bike out front or something is crazy. They've also messed up my card payments 3-5 times. I have auto pay and have always had money on my cards, yet somehow every few months I get an email saying thanks for finally paying and there was a late fee added. They even sent me emails that they cut off my own lock and put their lock on because "I missed a payment." Honestly it's taking everything in me not to go in and curse these awful individuals out. They still have not fixed their shit and they decide to throw more shit on me all of the time. I am so fucking over it. Once they finally give me my couple thousand, I'm probably going to find a new place too. Awful awful awful. Honestly they have seriously damaged my financial well being because of all this. They told me my claim was in in December so I bought my stuff back, it was over $6K stolen because they said they check would be there in a few weeks. Now it's been 3 months and still no check and my bank is still way lower than it should be because I used all my savings. I hate GreenBox. Not to mention, they also refused to let me use the truck when I moved in and they said that's free.

You'll see from my other reviews that I rarely give two stars. I just didn't have a good experience…read morehere. I actually rented from them for several years. At first, it was fine. You can go in at any time with your code. After a while, they started locking down the garbage outside. I was going through my mom's things after she passed away, and I had to take everything I wanted to throw away home with me. It was frustrating that they didn't have a way to take care of that there. I started to get a little sketched out when I went on the weekends. It was pretty empty, but I would run into people who gave the impression of hanging out (sitting in the hall, charging their phones.... No idea if they actually were living there, but it just gave me a weird vibe). I tried to go into the office to take care of a problem that I had and no one was in there during regular business hours. That was frustrating when I drove all the way there to meet with someone. I could've dealt with all that, but my last straw was after I had been paying on time for years, there was some situation with my credit card, and they charged me a late fee. I took care of it as soon as I got the email about it, but they wouldn't reverse the fee and because it was the weekend, they also disabled my code, so I couldn't get in. So annoying that they would throw away a good customer relationship just to get a late fee. I then packed up my stuff and moved somewhere else.

If you're looking for a storage unit, I promise this is your place and here's why:…read more 1. They pay for you to get your stuff there.. that saves you hundreds right there 2. Dan is awesome. Super helpful. 3. That's all you need.

At the end of the day this place gets the job done. I mean.. it stores stuff and it's temperature…read morecontrolled so nothing melts or warps or gets wet! And I've never had an issue getting in or out. The dude downstairs is always helpful when I forget the number of my unit (I know, sorry). But he's really cool and willing to assist and overall I feel safe here, which is nice, because visiting a storage unit alone almost always feels akin to a scene from a horror movie. "Why are you going in there alone?" "Why are you turning down that dark scary hallway?" The elevator is kind of scary and old and the flickering fluorescent lights are a bit unnerving, but all seems relatively well and safe here. Sure, I'm used to living in the suburbs. But I still feel like it's not terribly convenient to have a storage unit off a big busy street with meter parking (maybe you get a spot right out front, maybe not) when you're trying to pick up heavy boxes of stuff and get them to your car. They have dollys and all, but it's still odd to me to be wheeling personal items down Broadway to your car. Keep in mind they have standard biz hours so you can't make any late night stops!

Setup my account so that my code could only be used during office hours. I set it up with a human…read morein person that I have my physical ID and credit card to. I was leaving the country for a few months and had to get another storage unit somewhere else. Customer support is useless. This place has one job and failed miserably.

I was left a voicemail by James from Public Storage at 400 W Cedar Avenue, telling me that they…read morefound my unit without a lock on it. I have tried calling them back many times, and leaving two messages, and no one has responded. I am in Florida, so I don't have access to my unit, but I got my brother to go out there. He found someone at the desk, who clearly was ignoring my calls, and had him open up my unit (which they had placed their own lock on). After finding out that much of everything was stolen (and plenty of things that I won't even know are gone unless I go there), whoever was the person on staff said that it happens all the time, and every unit adjacent to mine was also broken into. I found many other documented incidents of this exact same scenario, at this exact same business. They say that have cameras at the front, require code access to get through the gate, front door, AND elevator, but clearly are taking no steps whatsoever to ensure the safety of their customers' belongings. The gross negligence of this company is apparent.

Wish I could use zero. I literally rent a unit from this place and it's covered in people trying to…read moresteal stuff. There is no staff which has made it so unsafe.

Our storage unit was broken into at some point in the last week to ten days. I will update this…read morereview as time goes on, but today I'm fairly upset. My husband was on-site to return our Christmas decorations; it's a Saturday at 12pm. Someone should be in the office at Midgard but apparently not. The virtual assistant is a joke. Husband demanded a live person. At first it seemed as if he was SOL because it's a weekend. He insisted on speaking with an actual human. Took forever. Once a live person was available they advised for my husband to come back Monday or try calling the office then as no one is available today. Husband told individual to get someone on the phone before he called the police. He was going to call them anyhow but wanted to give Midgard a chance to show up and actually be of service. A customer has just experienced a theft of their property at your facility and you think it's ok to tell them to call back/come back later? How is this remotely acceptable? Once my husband made it clear that he was going to raise hell if he didn't talk to someone TODAY, the representative he spoke with advised him to go into the office and obtain one of the key-locks and place it on our unit (they took owner-supplied locks off about a year ago and replaced them ALL with digital locks they control! They let us know this in one brief email along with yet another notice they were jacking up prices, again!). So he did. Takes pics of everything. Rep tells husband to call the police and gives him the contact info for their insurance company. Husband said the Midgard-provided lock appeared undamaged and functioned properly when he got there. It wasn't until he tried to open the roller door that he realized there was an issue. Things had been ransacked to the point where the state it was left in, caused the roller door to jam. He had to lay on the ground in order to get leverage under the door and push stuff back, to open it. Spring and summer tires are gone, storage totes emptied, boxes emptied ... so much is missing. A priceless wedding gift is gone. Our youngest is a World Cup athlete and some of their irreplaceable sports gear is gone. How the hell did this happen? I saw another review where the customer mentions wire fencing/mesh ceilings. So I asked my husband to photograph and video the ceilings. He said it doesn't appear to be cut or vandalized. How else does someone break into a unit like this? I'll let this play out. They say they have security camera everywhere, yet another reviewer who just went through this states when management was questioned about footage, it's magically unavailable. The police are on their way. Our own insurance requires us to file a report with local LO. I have a detailed and itemized listing of everything in our storage unit and will be taking the inventory with me tomorrow to go through and see what else was stolen. In the interim we'll be reaching out to local media to inquire if anyone else has reported theft at Midgard, as well as asking the police. Midgard ... do the right thing.

As a local business and long-term tenant of more than three years, we are disappointed to be…read moreleaving this review. Throughout our tenancy, Colorado Radon Mitigation has maintained a storage unit at this facility and paid more than $300 per month for the privilege of doing business here. Unfortunately, we have experienced repeated confrontations involving the facility manager's husband, who is not employed by Storage King. These incidents have occurred while our staff were accessing our unit and utilizing on-site dumpsters that we have written authorization from management to use. Rather than addressing our concerns when they were raised, management elected to threaten termination of our lease. We retain email documentation supporting our authorization and communications regarding these issues. Equally concerning has been the inability to obtain meaningful assistance from Storage King's corporate customer service channels. Attempts to escalate the matter have largely been met with automated systems and a lack of follow-up. We believe businesses and individuals paying premium storage rates deserve a professional environment, consistent management, and responsive customer service. Unfortunately, our experience has fallen well short of those expectations. We hope Storage King corporate leadership takes these concerns seriously and works to improve the customer experience at this location.

After 3 months they jacked the rental rate up over 50%. Feels like a bait and switchread more

The place is clean and staff are friendly! Prices are a bit high compared to some other spaces I've…read morefound, but it's not bad for the area. I had a 15x20 space (two 10x15s next to each other) and paid $210 per month after the three month discounted period. Also the app/entry process can be a bit finicky, but the spot was generally good while I had it.

This is a new and clean facility. The issue is that they seem to have a dolly problem. Never…read moreenough or very cheap flimsy ones , if you are lucky to get one. Last time we visited not one available. We complained and the manager said "yes we understand we agree not enough dolly's but they are not in the budget right now"? Manager confirmed that they have had ma y complaints about this issue. Really owners ??? Please fix this issue.

Current location Amy's very good and letting you know what's going on communicates well and that's…read moreimportant and they're very good about working with it till there I'm outstanding service

Aimee and the team here are great. Good value and it's been nothing short of easy. Pro tip, pay six…read moremonths at a time (if you know, you know!)

These people are frauds and need to be held accountable!…read more They quoted my father $472.00 for 3.5 hrs (including 22 minutes drive time). They got there at 8:15 am, I heard them tell my father it would be $472 for 3.5 hrs and $39 every 15 minutes after that. They started at 8:29 am, we left all together at 9:56 am and traveled exactly 22 minutes to the new destination and arrived at 10:19 am. @12:00 pm they said the are stopping and need to collect the payment upfront ($810). I strongly disagreed and wanted clarification, because the math was not adding up! My father is a senior disabled Man, and the company called my father and scared him into paying the $810 in full or else the would keep his belongings. All This time I a A talking to the mover and a dispatcher on the phone. Meanwhile, my dad comes downstairs and pays these guys in full while I of course, have a major problem with it and very angry about it! I guarantee you I'm gonna take legal action on behalf of my Father. These people are a RIP off and WILL BE EXPOSED!!!!!!!!!!!!!! DO NOT TRUST THIS COMPANY. They were milking the clock premeditating ripping my father off, literally moving plastic bags using a dolly (a child could have carried these plastic bags).

Used Move 4 Less on June 13th. I asked for white glove service and asked the person I was dealing…read morewhen booking to have the movers bring white gloves to protect my artwork. The day of the move, one mover rushed me through the contract on his smartphone and did not disclose that I was accepting their minimal insurance coverage. The movers damaged over $30k of my furniture due to not wrapping it properly and using the wrong equipment - the movers just didn't seem to care about my property. I ended up filing a claim with their insurer (Anthem), and their offer was $210, which I did not accept. After complaining to Move 4 Less, they offered me roughly $100 more, which I also did not accept. Do not use this company. I asked for white glove service (I have a text to prove it and their acknowledgement). This should void the contract, but I am unclear of the cost to pursue litigation. For now, I have resorted to reversing the move cost of $1700 due to a poor service provided and I will file a complaint with the BBB.