After a few months, they doubled my rent with no advance notice. On site person told me this is…read moretheir usual practice. Very deceptive business practice.

After finding a storage facility close to home I was excited to use this company. However, location…read moreis the only positive i've experienced. I was initially told all docs would be emailed and to just show up when I needed to move in. As someone who never used a storage facility before, I was unaware there would be locks on each unit. So while I got a document that had my entry code and unit number, I couldn't get in when I arrived with a moving truck and a handful of friends to help. The code didn't work to get in, so I called customer service and was told that I needed to do paperwork that was never sent to me previously. That's fine, we did it over the phone and I was charged my first months rent and move in fees. Code still didnt work so I had to call back. After getting into the facility I realized that the unit number I was given didnt correlate to any unit I could find on property, so I called customer service, yet again. They couldnt figure out where I was assigned either. They attempted to call management and maintenance and then called the regional manager who told them, only then, that I had to show up before staff left the facility at 2p (I initially arrived and called customer service for help with the code at 2:15p, and it was then almost 4p) so they could show me the unit and unlock it. I was told that "maybe" someone could help me the next day, but since they are closed on sunday I may have to wait till monday to move in. This was not an option, as I only had the truck and help that night. I ended up having to find another storage unit elsewhere, still never having even located my original unit, never received the call I was promised by customer service. I emailed (twice) Storage Sense all of this asking for a refund for the unit that was never used, as they shouldn't have charged me after hours if I couldnt even get into the unit and still haven't heard back. The email also included my termination request for the contract. It's now 1 month later and i've been charged another months rent and still no word from anyone. This is the worst customer service i've received in years.

Scott and Mr. Kevin are Rockstars above and beyond they helped me with the whole moving process and…read morestorage as well. I wouldn't hesitate to get a storage unit or a U-Haul from these guys. Thank you so much for all the help!

Returning a UHaul we had driven overnight across three states. Tired. UHaul return naive…read more Accidentally went down the block to the liquor store which is also a UHaul return location but REAL sketch, no one to help. I figured out I was in the wrong location and that I should be at Advantage Self Storage. Kevin was phenomenal and the drop off went smooth and quick. Kevin was thorough and provided excellent customer service.

Good price, safe area and good location. We have one of these as well as a double garage.read more

Easy to rent online…read more First month was free and came to the facility on my move in day. Walked through agreement with the people at the desk. Facility itself was ok. A few bugs but nothing or after I came back to remove my items. Called a month before my move out, noted in my account and after I moved out was all set.

Drive all the way during store hours (2:30 on a Friday) and the door is locked. I call them and…read morewhoever answers tells me the manager just isn't there right now and says they'll contact the manager and call me to let me know when she might be there again. What kind of business is this? Three strikes you're out, on to the next.

I love Simply Storage! I've had a locker with them for 3 years now, since I went away to college…read more They're always extremely friendly and helpful. You'll get personalized service here - they immediately associate your name or face with your unit - which is rare in this industry. Would definitely recommend for whatever storage needs you may have

Just moved over here from across the street, way friendly staff/owners and extremely modern…read morefacility. They just opened and their units still have that new construction smell.

Great Service. Easy and cost efficient. No complaints and I…read moreappreciate the accessibility to the units.

Today I spoke with Dean the new manager. Very helpful and respectful. He helped me find what works…read morebest for me.

Tried to order boxes. Called on a Thursday and spoke to Terry who was very polite. He did not…read morehave the boxes at his location, but could get them from across town and I would have them by 11 am the next morning. The next day no boxes yet at 1 pm, called to follow-up and see if there was an address issue or whatnot. Spoke to Martin who was snarky. Did not know why Terry would give an ETA, his driver was out on the road and did not have a GPS so he didn't know where he was (I dunno, can't call him on his cell?) and I should have them within the hour. He also shared some personal information about Terry, which was not at all necessary. Needless to say, the boxes never arrived and we received no call. So, we called Terry on Monday morning and he stated that the boxes are on backorder and will be at least a week. Canceled order and will not be calling again.

Denver Boxes is great at fulfilling orders, delivering on-time, and providing good service -…read moreprovided you don't actually speak with anyone on the phone. I've been nothing but pleased with their dependable service. In fact everything has been working so well I really thought I was a valued customer. This should be a 5-star review... Now the bad news. Twice now I've received rude and unprofessional service from the person who answers the phone at Denver Boxes. It was the same person both times. The first time I gave him the benefit of the doubt thinking maybe he was having a bad day. However today his attitude was so rude I've decided I can no longer do business with this company. "Customer service" seems to be a foreign word with this individual. Additionally he seems to be the only person that answers the phone and he fiercely controls access to anyone else. My requests to speak with any other person were flat-out denied. I have met the owner of this company and he seemed like a nice and professional person. I hope he knows his floor manager is reactive, short-tempered and actively encouraging customers to do business with other companies. Apparently I'm not a valued customer after all. In summary if you are ok placing orders via email, fax, or voicemail, with little to no contact with a human being, then Denver Boxes should work just fine. However you may want a backup box company ready - just in case you are treated so unprofessionally you have to cut all ties with Denver Boxes.