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    Adams County Self Storage

    4.8 (5 reviews)
    Open 8:00 am - 5:00 pm

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    Storage Sense

    Storage Sense

    (5 reviews)

    After a few months, they doubled my rent with no advance notice. On site person told me this is…read moretheir usual practice. Very deceptive business practice.

    After finding a storage facility close to home I was excited to use this company. However, location…read moreis the only positive i've experienced. I was initially told all docs would be emailed and to just show up when I needed to move in. As someone who never used a storage facility before, I was unaware there would be locks on each unit. So while I got a document that had my entry code and unit number, I couldn't get in when I arrived with a moving truck and a handful of friends to help. The code didn't work to get in, so I called customer service and was told that I needed to do paperwork that was never sent to me previously. That's fine, we did it over the phone and I was charged my first months rent and move in fees. Code still didnt work so I had to call back. After getting into the facility I realized that the unit number I was given didnt correlate to any unit I could find on property, so I called customer service, yet again. They couldnt figure out where I was assigned either. They attempted to call management and maintenance and then called the regional manager who told them, only then, that I had to show up before staff left the facility at 2p (I initially arrived and called customer service for help with the code at 2:15p, and it was then almost 4p) so they could show me the unit and unlock it. I was told that "maybe" someone could help me the next day, but since they are closed on sunday I may have to wait till monday to move in. This was not an option, as I only had the truck and help that night. I ended up having to find another storage unit elsewhere, still never having even located my original unit, never received the call I was promised by customer service. I emailed (twice) Storage Sense all of this asking for a refund for the unit that was never used, as they shouldn't have charged me after hours if I couldnt even get into the unit and still haven't heard back. The email also included my termination request for the contract. It's now 1 month later and i've been charged another months rent and still no word from anyone. This is the worst customer service i've received in years.

    Denver Boxes - Denver Boxes

    Denver Boxes

    (9 reviews)

    Southwest

    Tried to order boxes. Called on a Thursday and spoke to Terry who was very polite. He did not…read morehave the boxes at his location, but could get them from across town and I would have them by 11 am the next morning. The next day no boxes yet at 1 pm, called to follow-up and see if there was an address issue or whatnot. Spoke to Martin who was snarky. Did not know why Terry would give an ETA, his driver was out on the road and did not have a GPS so he didn't know where he was (I dunno, can't call him on his cell?) and I should have them within the hour. He also shared some personal information about Terry, which was not at all necessary. Needless to say, the boxes never arrived and we received no call. So, we called Terry on Monday morning and he stated that the boxes are on backorder and will be at least a week. Canceled order and will not be calling again.

    Denver Boxes is great at fulfilling orders, delivering on-time, and providing good service -…read moreprovided you don't actually speak with anyone on the phone. I've been nothing but pleased with their dependable service. In fact everything has been working so well I really thought I was a valued customer. This should be a 5-star review... Now the bad news. Twice now I've received rude and unprofessional service from the person who answers the phone at Denver Boxes. It was the same person both times. The first time I gave him the benefit of the doubt thinking maybe he was having a bad day. However today his attitude was so rude I've decided I can no longer do business with this company. "Customer service" seems to be a foreign word with this individual. Additionally he seems to be the only person that answers the phone and he fiercely controls access to anyone else. My requests to speak with any other person were flat-out denied. I have met the owner of this company and he seemed like a nice and professional person. I hope he knows his floor manager is reactive, short-tempered and actively encouraging customers to do business with other companies. Apparently I'm not a valued customer after all. In summary if you are ok placing orders via email, fax, or voicemail, with little to no contact with a human being, then Denver Boxes should work just fine. However you may want a backup box company ready - just in case you are treated so unprofessionally you have to cut all ties with Denver Boxes.

    Adams County Self Storage - selfstorage - Updated May 2026

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