I called the call center first to see about renting a unit and was told the mgr. would call me…read moreback. I spoke with him and made an appointment for the next day. So I went the next day and he didn't show up nor did I get a call back. So the ppl complaining about the management not showing up are correct. I felt like I was being screened for an apartment rather than renting a storage unit. My time is just as valuable as his but that's not what the manager thinks. Now I have to reschedule the moving truck I was planning on using. My advice is to stay away from this place and they probably did me a favor by showing me who they were before I spent any money with their facility.

2020 is the best storage please in Denver! The owner goes above and beyond. Even when I was a dope…read moreand forgot to bring my keys for my lock the manager came down and helped me remove my lock. I would recommend this place to anyone looking for an affordable deal. The best part about this storage is that all my things were safe no breaks ins! Plus there a plenty of cameras. When I removed my stuff it was the exact way I left it! GREAT PLACE EVEN BETTER EXPERIENCE!!

They will not honor their quoted prices…read more I was given a quote for my unit of $99/month. Less than 2 months after I began renting I was informed that the price would be raised to $138/month, an increase of 40%. I asked them what could've possibly changed in 6.5 weeks to justify an increase of 40% and they couldn't said that every now a d then they perform a "unit audit" and determined that this is just the price now. Makes me think that $99/month was just a teaser rate to win my business before they jack the price to what they actually want to charge, because how on earth could a $99 rate be fair 2 months ago, but suddenly be so out-of-line that they need a 40% increase. I asked for it to be lowered cause it was in bad taste to refuse to honor their quote in such a short time period. They refused. I left a review here to inform others and suddenly they realized that maybe they shouldn't jack their prices by that much so quickly and returned my rate to $99/month. They asked me to "help them out with some reviews left online." Since they returned my rate I agreed and deleted the review. It's now 5 weeks later and they have once again jacked my rate, this time by a smaller amount, only to $109 (10% increase). A 10% increase is still pretty unreasonable seeing as it's only been just over 3 months since I first became a customer. Given the context they gave me with the "unit audit" to justify their rate increase, the fact that this increase is significantly lower tells me that this time around it wasn't some BS methodology, but a conscious decision to push the price the price closer to what they really want but in a manner someone will grudgingly allow. In other words, their methodology for determining the rate increase isn't actually from a unit audit, but rather is just "whatever this customer will let slide." Poor business practices. Honor your quoted prices. If you want to charge more, quote more. And if you need to increase the rate, think about how reasonable the increase is given the amount of time that has passed.

This place has security cameras everywhere but they are not recording anything…read more My storage unit was recently broken into and even though the camera points directly to the unit there was mi surveillance video or any recording of any action that had taken place. I lost over $15k worth of tools and the insurance coverage is garbage when it comes to filing a claim Until the new management takes care of updating their security system I would not recommend this place to store any valuables

It's a storage facility, and it's clean and well-kept..... but the true five stars comes from the…read morestaff. They are incredibly friendly, fun to work with, and seem genuinely interested in your experience with their business. I almost wish I needed storage still so I could keep talking to Connie on a regular basis! Awesome place, choose this one!

As a local business and long-term tenant of more than three years, we are disappointed to be…read moreleaving this review. Throughout our tenancy, Colorado Radon Mitigation has maintained a storage unit at this facility and paid more than $300 per month for the privilege of doing business here. Unfortunately, we have experienced repeated confrontations involving the facility manager's husband, who is not employed by Storage King. These incidents have occurred while our staff were accessing our unit and utilizing on-site dumpsters that we have written authorization from management to use. Rather than addressing our concerns when they were raised, management elected to threaten termination of our lease. We retain email documentation supporting our authorization and communications regarding these issues. Equally concerning has been the inability to obtain meaningful assistance from Storage King's corporate customer service channels. Attempts to escalate the matter have largely been met with automated systems and a lack of follow-up. We believe businesses and individuals paying premium storage rates deserve a professional environment, consistent management, and responsive customer service. Unfortunately, our experience has fallen well short of those expectations. We hope Storage King corporate leadership takes these concerns seriously and works to improve the customer experience at this location.

After 3 months they jacked the rental rate up over 50%. Feels like a bait and switchread more

The lockers are great, but the service is incredible! I…read morecalled and hung up to check something else, and Debbie at Attic Self Storage called me back! Debbie and I worked out details regarding payments and timing, and I noticed what a delight it is to speak with a pleasant human in today's world of automation.

This is a great storage facility. It is very clean. The staff is very helpful and I have not had…read moreany problems here.

**********THE MANAGER IS A THIEF AND STOLE MY STUFF AFTER CHECKING OUT WHAT WAS IN MY…read moreUNIT!************* I bought a unit at auction. The manager, Megan, came by as I was clearing out the unit and stopped to talk to me. Megan pretended she was not the manager as she was watching watch I was pulling out of the unit which was thousands of dollars worth of tools. I told her I was going to need some more time, just a few hours, to clear everything out of unit. She said I would have to talk to the manager in the morning. When I arrived the next morning, the guy working there was not manager and told me Megan was the manager and she ordered me to be locked out and also said she had called someone to pick everything up. I was suppose to have 72 hours to clear everything out. I signed the papers with them 68 hours ago.

Elite is a first-rate storage facility, ESPECIALLY since Sondra and Marvin have assumed management…read more- they are seasoned pros in the storage/moving business, and have many years of experience in the field. They know how to run things properly, with astute attention to detail, legality, and due diligence - but they also bring understanding, heart and compassion to their business dealings. They relate to their customers as real people, with their own unique cares and concerns - and in context with the services they're providing, as clients who are often feeling stressed and under duress. HIGHLY RECOMMENDED.

I reserved a uhaul truck online and when I arrived the owners must have been having a bad morning…read moreas they were not friendly and then after me being perplexed and asking questions as to why I was able to reserve online with smartphone pick up and they didn't offer this service...they decided I had a bad attitude and refused to rent to me. The Louisville uhaul dealer on Empire was WAY more accommodating and friendly even at the last minute and without a reservation. I'm so very glad they refused my business! (and will forever in the future!)

Had them booked 6 weeks in advance. They cancelled 45 mins AFTER they were supposed to be here…read more(through a text message). No real explanation. Left us in a Terrible predicament.

DO NOT TRUST. booked my move two months out. they confirmed, confirmed the evening before and then…read morean hour before my appointment sent me an automated text and canceled. Wouldn't answer my calls, texts, etc. left me high and dry on a Saturday at the end of the month. DO NOT USE.