After a few months, they doubled my rent with no advance notice. On site person told me this is…read moretheir usual practice. Very deceptive business practice.

After finding a storage facility close to home I was excited to use this company. However, location…read moreis the only positive i've experienced. I was initially told all docs would be emailed and to just show up when I needed to move in. As someone who never used a storage facility before, I was unaware there would be locks on each unit. So while I got a document that had my entry code and unit number, I couldn't get in when I arrived with a moving truck and a handful of friends to help. The code didn't work to get in, so I called customer service and was told that I needed to do paperwork that was never sent to me previously. That's fine, we did it over the phone and I was charged my first months rent and move in fees. Code still didnt work so I had to call back. After getting into the facility I realized that the unit number I was given didnt correlate to any unit I could find on property, so I called customer service, yet again. They couldnt figure out where I was assigned either. They attempted to call management and maintenance and then called the regional manager who told them, only then, that I had to show up before staff left the facility at 2p (I initially arrived and called customer service for help with the code at 2:15p, and it was then almost 4p) so they could show me the unit and unlock it. I was told that "maybe" someone could help me the next day, but since they are closed on sunday I may have to wait till monday to move in. This was not an option, as I only had the truck and help that night. I ended up having to find another storage unit elsewhere, still never having even located my original unit, never received the call I was promised by customer service. I emailed (twice) Storage Sense all of this asking for a refund for the unit that was never used, as they shouldn't have charged me after hours if I couldnt even get into the unit and still haven't heard back. The email also included my termination request for the contract. It's now 1 month later and i've been charged another months rent and still no word from anyone. This is the worst customer service i've received in years.

I'm not a true "customer", as I was just meeting someone to buy their vehicle that they kept stored…read morehere. The people at the front desk were super helpful and kind, even offering to take us to a store or restaurant while we waited for the dude to show up. They went above and beyond for a non-customer, so customers are probably well taken care of too!!

Everything is right about this place. Till you get stuck because the gate won't open.... 7 cars…read morein que to get out...... It's okay waited 30 mins and they fix it not to bad.

Scott and Mr. Kevin are Rockstars above and beyond they helped me with the whole moving process and…read morestorage as well. I wouldn't hesitate to get a storage unit or a U-Haul from these guys. Thank you so much for all the help!

Returning a UHaul we had driven overnight across three states. Tired. UHaul return naive…read more Accidentally went down the block to the liquor store which is also a UHaul return location but REAL sketch, no one to help. I figured out I was in the wrong location and that I should be at Advantage Self Storage. Kevin was phenomenal and the drop off went smooth and quick. Kevin was thorough and provided excellent customer service.

Easy to rent online…read more First month was free and came to the facility on my move in day. Walked through agreement with the people at the desk. Facility itself was ok. A few bugs but nothing or after I came back to remove my items. Called a month before my move out, noted in my account and after I moved out was all set.

Drive all the way during store hours (2:30 on a Friday) and the door is locked. I call them and…read morewhoever answers tells me the manager just isn't there right now and says they'll contact the manager and call me to let me know when she might be there again. What kind of business is this? Three strikes you're out, on to the next.

I love Simply Storage! I've had a locker with them for 3 years now, since I went away to college…read more They're always extremely friendly and helpful. You'll get personalized service here - they immediately associate your name or face with your unit - which is rare in this industry. Would definitely recommend for whatever storage needs you may have

Just moved over here from across the street, way friendly staff/owners and extremely modern…read morefacility. They just opened and their units still have that new construction smell.

My first storage. Amazing staff and reasonable prices. Would be more convenient if they had an…read moreextra hour am and pm. Otherwise, I don't have any complaints, however early in the rental term.

Great Service. Easy and cost efficient. No complaints and I…read moreappreciate the accessibility to the units.