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    Stor-U-Self

    4.5 (13 reviews)
    Closed Closed

    Services - Stor-U-Self

    Self storage

    Truck rental

    Stor-U-Self Photos

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    3 years ago

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    Kellee S.

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    6 years ago

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    8 years ago

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    Ask the Community - Stor-U-Self

    Review Highlights - Stor-U-Self

    This location of Stor-U-Self has great reviews and is not far from my house, so I booked a unit online.

    Mentioned in 3 reviews

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    U-Haul Moving & Storage of Wilmington

    U-Haul Moving & Storage of Wilmington

    2.2
    (23 reviews)

    I got yelled at for showing up at 630p to fill my Propane…read moretanks - she literally went off. She went on a rant that she had already closed up I apologized. She didn't care. I sat silently and let her swear. I tried to shed perspective. Honestly, my life is crazy enough, if she gets rattled about that, I feel bad. I'm never going there again. She rants often when I'm there but she's never been so mean. Never again.

    if I could give this I would matter of fact, if I could give it a negative I would rented from…read morethis location to Sundays in a row and both times experienced a very negative interaction with the manager or owner as she said. First time I let it slide because it was partially our fault. We had originally rented a 15 foot truck and while we were waiting for them to open, we decided to change it to a 10 foot. She proceeded to get snappy because she didn't have any 10 foot trucks available because they hadn't been returned yet so I explained to her fine. We'll just stay with the 15 foot truck then all of a sudden there was a 10 foot truck available. Apparently we had changed it to a 10 foot one way instead of a 10 which is why I there was one available so she had to override it. She then apologized for her behavior. the following we had a reservation for showed up around 1157 and nobody was inside. All is well in good. Waited a few minutes still didn't see anybody called the customer service number and at 12:0 the same lady who walked in with a shovel asked if we were waiting long and we told her no only a couple minutes. She then completely lost it on us telling us that we should've gone and looked for her. She can't be waiting around all day for us to arrive. I her we've only been minutes. It's not that serious but if she knew she had a scheduled pick up for noon then she should've come inside at noon and she said we, as the customers should've just looked at the security camera to find out where she coming and gotten her that is not my job and when I explained to her, it is not my job to look at her security cameras and figure out where she is. She got an attitude again, saying there's a big screen right there in front of you that you could've looked at not my job. I had to walk out before I flipped out and while on the phone with explaining the attitude she was giving and the way she essentially told us that we should've gone and hunted her down she approached my vehicle and started knocking on my window, and when I explained to her through the window while on the phone with the main office that I did not talk to proceeded to yell at me through the window, telling me I was going to apologize, but you can forget it now in which the customer service person overheard her documented it. She then went back inside and told my boyfriend from now on to go to a different location. And that she knows she can be a B*TCH to which my response when he told me this was if she knows that she acts that way then she should be working on changing it if she's gonna work in customer service and that she needs to realize that the customer is not responsible for locating her at her job. She's responsible for doing her job appropriately.

    Stor-U-Self - selfstorage - Updated June 2026

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