*bad new management
I have never written a bad review about such a loved restaurant. I have been going here since the grand opening, constantly pick up take out from here and have put so many clients into trying their food.
Since this is a common spot I go to, I wanted to take all my friends here for my birthday.
Their food is amazing and everyone can find something yummy on the menu.
First off,
Never take large parties here. It's a hot. Mess.
On the website, it says for parties of 7 or more, call. So I did. Was a nightmare. I talked to What I think her name was Riley,
Could barely understand her on the phone. She had told me that they do NOT accommodate parties larger than 7. Which makes no sense, I've been coming here for years and seen people have larger parties than I, Here. She offered no solutions nor could barely explain their policy. I agreed to take 2, 5 tops and said that we would have no problem waiting for these two to be together. Well I call back and confirm and she then tells me that those tables are all gone and they're across the dining room? *NO MENTION OF THAT THE FIRST CALL*
Okay then, I ask to speak to her manager because I am feeling like I'm getting conflicting and confusing answers from this hostess. Well, huge mistake talking to her manager Lisa. Apparently she is in training but that's no excuse to not know how to accommodate a party of 9.
She reexplains the rules to me so that I know I'm not hearing nonsense from the hostess. She then offers me NO ACCOMMODATION.
I had to ASK if I could book 3 tables of 4 again, I stated that i was willing to wait until we could be closer to each other, which is more than possible with the lay out of their restaurant.
So if I had not known the layout of the restaurant I would not have even gotten a reservation......
After that mess was all situated, it got worse at the restaurant. They ended up giving me 2 booths , so we were not next able to spend dinner together. Again being very kind about waiting for spots next to each other.
But then it gets worse!?
As I'm getting up to go back snd forth between booths, the first table is getting their food served when our table HASNT EVEN ORDERED? you're kidding me.
I had to ask for my tables order to be taken. Note that their kitchen closed in 10 minutes and they never bothered to ask us if we wanted to order.
All while there is more than 3 spaces in the restaurant, not the closed off parts, that we could have all sat at. I honestly gave up and felt so defeated that I got everyone at the restaurant but they basically refused to accommodate us.
Our servers were very kind, it was not their fault and we were very appreciative of them working so well under those circumstances.
After dinner i find out that The manager on duty Lisa, spoke very Rudely to my other table of guests since they were vocalizing that the reservation made no sense. They said that she was "rolling her eyes and could not care less about what they were saying"
So unbelievably unprofessional.
I have personally work in the service industry and something like this would have NEVER been okay, even at a lower scaled restaurant. I've gotten better service at a Coney Island.
I am so embarrassed to have brought my friends here.
Again I have been going to this for place since the grand opening and have never had an ounce of a bad experience. This new management is an unprofessional hot mess, will never be returning. read more