Very clean restaurant. Fast friendly service. Healthy beef tallow fries. Always a pleasant place to eat.

I had a great first experience at Steak and Shake. Fresh burger at an affordable price. I was a big fan of the tallow and the chocolate shake. Would stop by again. read more

I have always liked Steak n' Shake and have eaten in their restaurants in several different states and it was always consistent and good. Clean, well managed, friendly and a good value. The company has done away with the waitstaff and though I miss the interaction with a server I appreciate saving money left for a tip. The Georgetown location is a very good representation of the current state of Steak 'n Shake. It's still consistent in cleanliness and a good value. That's enough for me. read more

rude general manager- communication between employees and staff is not good. I was told one thing by an employee and female manager about getting a refund for food I never received- went back the next day and was rudely told I was given incorrect info and when Inasked who to contact he walked away and had another employee bring me the information. I've contacted customer support but have heard nothing. read more

Looked around the area to try and find a Steak n Shake - sure enough, found one. We live out west and there are none in our area, but we love their food. First thing we noticed - no more table service. Wow - order from a kiosk and pick up at the counter. We missed the old table service - not sure how this is going to go. Chili Mac - great as usual ! Burger - great as usual ! It wasn't busy, at all, but it was early, only 5:00pm. We were concerned - some locations have closed - good news, this one seems to be fine. Hope this new format catches on ! Great food ! read more

Steak ’n Shake - Burgers Near Me - Georgetown, Kentucky

I have found not all Steak 'n Shakes are created equal for some reason. I went to one in Indiana once that was awful. The one in GTown is great. Probably the best fast food burger in the area. The veggies one the burgers are fresh and onion rings are terrific. This will be the only Steak 'n Shake I'll go to from now on. read more

Not a fan of kiosk ordering, but that is the new reality. A gentleman met us at the kiosk and walked us very pleasantly through our order. The food was perfect and the restaurant clean and orderly. Good job, S & S! read more

My service for steak n shake was really fast and the two girls who handed me my food were really nice and started a conversation with me! However, my grilled cheese was only decent and at best but the container was too small so they had to squish it in, but my fries were really yummy! My shake was not filled all the way and they even forgot my cherry however! I was really disappointed with the shake but whenever I told the two girls about it, and they fixed it in a flash! Excellent costumer service! read more

Came through the drive-through for a late night snack of a shake. The employees were super nice. Lots of options for shakes here. You can get a regular shake or a supreme shake with things like Butterfinger Oreo and cookies and cream. When I got to the payment window I saw that I had my pup in the car and they offered a cup of whip cream for her. She was delighted. read more

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Royal Burger was just as good as I've ever had back home. It's a new world at Steak N' Shake. Gone are servers. Now ordering is via kiosk. I'm fine with it. I think it probably streamlined things, speeds up orders, and make for more accurate orders. Some people might not like that. But the owner is up front to greet you, and introduce you to the new ordering procedures. Customers that miss the servers, keep in mind the new system means your order is submitted as soon as you pay. Any delays in ordering is on you now. I doubt you will ever visit another SnS that is faster than this one. Typically SnS is slow, but worth it because of the made to order meals. Hopefully the new changes will occur at all locations, and maybe then closed locations will reopen again. I lost all the locations near me. Have to drive an hour away to find one now. As for the pandemic, they are dine in. They have sanitizer hand wipes both by the condiments and drinks counter, as well as in the bathrooms. Very clean location. read more

Steak ’n Shake - a single use hand sanitizer - Burgers Near Me - Georgetown, Kentucky

How can you take one of the most iconic restaurants and go to the worst dining experience I have had in a long time. No more waiters or waitresses, no more China and dinnerware, glassware. The ordering process is a joke. We ordered a burger combo with a cup of chili, we didn't get any crackers when asked for crackers we got one bag to share. Pitiful!!! Last for us. read more

I do love steak and shake. It's a good meal on a tight budget. The milkshakes cannot be beat. As a chain they deserve 3 to 4 stars. This one in Georgetown ky needs a little help. The food was good but very slow on help and the milkshake was just ice cream, no milk. I really feel sorry for some of the staff because they were really short handed. We got our shakes when we were waiting for the check. Will go back, it should get better next time. Keep the faith. read more

Steak ’n Shake - Tables - Burgers Near Me - Georgetown, Kentucky

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the employees are so kind! everything is very clean! we love their shakes! always have a good, fast experience when we get food here.

I used to love steak and shake but it's more like steak and shame now. They used to have Mac and cheese kids meals, gone. They had garlic parmesan fries, still kinda there but the seasoning is in a sticky shaker that everyone in Georgetown has probably touched. For the cups the guy dropped them in the floor and then just sat them back up on the counter. There was literally dirt and mud on them?? As for the coffee they were clearly serving an instant coffee and had a single use milk like the kind you would get with a school lunch just sitting there out of temperature with just an open bag of sugar?? Who wants that?? It's just so sad. We were literally the only people there and it was dead. I won't ever be coming back. :( read more

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I'm not sure what has happened at our favorite steak n steak but the food was terrible tonight. I couldn't even finish my butter burger it tasted so bitter. The four of us, who got butter burgers, ended up throwing them away after a couple bites. So sad. We won't be returning. read more

I love Steak and Shake. It's one of my favorite fast food restaurants, and I love that the food is usually constant no matter where you go. This restaurant in particular can't get an order right in the to go line to save their lives. I made an order one day and the confusion at the window because the cashier didn't get it right was insane! The transaction didn't need to be this complicated, y'all do this all day. Just fix it. I guess it's just one of those places where it pays to go and eat inside so you can be sure you get the food you ordered and be able to enjoy their yummy food. read more

The first time my husband and I intentionally hung out right before we started dating, we got to know each other at a Steak N Shake. Because of this, Steak N Shake is a bit dear to our hearts. It's one of our favorite places to go for a bit of nostalgia as we both spent a lot of time in a Steak N Shake late at night during high school and college. Who didn't? The other day, we both had a long day at work and decided to meet here afterwards for some cheap eats and smiles. No issues with this location. Clean. Modern/updated. Spacious. Friendly employees. Good server. Quick service. And the $4 menu is great when you're looking for a small meal on a budget. Happy to have a Steak N Shake nearby! read more

If you need a great burger but need to keep on the move, steak and shake is the place for both. The food is consistently excellent and the staff has always been professional and inviting. This store has a very convenient location for the travelers! read more

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Worst service. Waited nearly 15 minutes to be seated, while workers made eye contact and acknowledged our presence multiple times. Once sat, our drink and food order was taken nearly immediately. However, we did not receive our drinks until almost 45 minutes later. Our server only checked on us once and it was to bring us our drinks, which she did rudely and literally threw the straws in front of us. We waited another 20 minutes and were never checked on again, while other tables who had been seated after us received their food and drinks with prompt service. It may have been our waitress, or just terrible service, but it was not worth the wait. Multiple people in line were not seated or helped and in the hour and a half we were there, we watched quite a bit of people turn around and leave, which we also did. Better luck next time, but we won't be trying ours. read more

Before you make a trip to dine in be aware that their hours change at night, never know if they are going to be open, used to be open 24 hours now hours change read more

This Steak 'n Shake delivers on the company's commitment to poor service and lack of cleanliness. Took 15 minutes before a waitress came by despite 4 of them walking around. People who came in after us were served before us. When food arrived we had to remind server of the missing sides and that she never gave us silverware. Manager was oblivious and didn't make any attempt to rectify the situation. Sad part is I still like Steak n Shakes burgers despite this being the "norm" at most locations I visit across the country read more

Hey there! I currently work here and I've seen in some reviews confusion about the hours now. As of right now and until the foreseeable future our hours are 10 am-midnight. The dining room is currently closed for remodeling and should reopen in a couple months (drive thru is still open!) As an employee I encourage you to come and check out steak n shake. We have recently changed ownership and the new owners are great people who really care about cleanliness and overall customer experience. Even if you've written off this place as "slow" or "unclean" I strongly encourage you to come and see it now, especially once the dining room reopens. I can't wait to see you all in the door again! -server Logan 5/29/20 read more

This was the most disgusting food ive ever had, my burger was DRIPPING WITH GREASE. The only part that was good about this place and they can't even do that right. NEVER eating here again and i recommend no one ever eat in this shithole read more

The only thing you will remember about this place is how terribly slow the service is, it is seriously horrible to take 10-15 minutes per car. There is a reason no one is here and McDonald's is lined up out the lot. . You should t wait this long for simple things like a hot dog and plain hamburger. read more

Fast and friendly service. Incredible meal deals and very fresh and delicious burgers. Fries and shakes are the best. Loved the cookie; warm and delicious. Overall property cleanliness is my only opportunity. Best value and taste hands down! read more

Took about 5 minutes to get seated. Once we were seated it took about 15 minutes to get out our drinks. Another 45 to get our food. Almost every meal in the restaurant was sent back because there was something wrong with it. We never got our check so we had to go up and ask for it. The burger that we received was cold. The birthday cake shake had cherries mixed in which wasn't normal. It was a packed restaurant and only 3 waiters working. The cooks were immigrants but sadly couldn't really speak English so there was miscommunications there. Ordered another shake for carry out and was given the wrong one after waiting a while. Overall I recommend not going here due to poor management. read more

Fantastic burger. Always fresh and very convenient. Late night SnS runs are the best!

Slowest service possible. Workers were mad we brought a larger group. Tried to seat us in 2, and called our school because we didn't "tip" enough and asked not to come back Fair enough no more tips for them read more

Bottom line.. you're going to be waiting!!! We wanted a quick lunch while traveling for the holidays, we walked in and they weren't busy whatsoever but almost all of the empty tables were dirty, I went straight to the restroom and it was a disgusting mess, and with no paper towels. Came out and still had to wait for someone to sit us. Meanwhile the manager is walking around and even looked directly at us standing there, didn't say a word, didn't sit us. So we sat ourselves. Waited for someone to at least come and take our drink order but to no avail. We ended up leaving and we won't be back.. thankfully this isn't a frequent stop for us.. poorly managed and nasty.. read more

This is my new go-to place when I'm traveling to Georgetown and have to work second shift like I did last week. Everyplace else was closing, and this Steak n Shake was open 24 hrs, has good burgers and shakes and even homemade soup with real vegetables, and the people are friendly. And one more thing... I think Steak n Shake should be named Whack a Burger. read more

Steak ’n Shake - Burgers Near Me - Georgetown, Kentucky

Surprisingly delicious cheeseburgers. The burgers remind me of In n' Out Burgers in California.... high praise. The fries were pretty awful, however, tasteless and surely cooked from frozen. Haven't tried a milkshake yet but they look delicious. Probably my favorite fast food place in Kentucky, all things considered. read more

The only good thing about this place is the food. Other than that, the tables are dirty and I don't think they clean them, slow service and non-enthusiast employees. Before I even got my food, it took me forever to get my drink and they got half of my groups drinks wrong. Food was fine. read more

Came through and got the 4 for $4 chicken fingers which includes, chx fingers, fries, extra side and a cookie. When I got home all they gave me were the chicken fingers and some cold fries. Won't be coming here again. read more

Placed an online order. Was suppose to be ready within 20 minutes. Arrive at location and the order still was not ready. Get our order home it was not all there and the milkshakes were wrong. Called location they were very rude and acted like they didn't care. They stated "it wasn't their fault". Will never go back to steak and shake again! read more

This morning we waited on the waitress and waited and waited, only to find out that she went on her smoke break. Then we were told it would be just a moment...Ok. Then the phone rang...they got a 30 person order, we again were told to wait. Needless to say we left...and will not come back to this establishment. read more

Waited over five minutes when we arrived with no greeting or acknowledgement from anyone that was working. No thanks. Went to Culver's down the street. Great experience there. They care about their customers. read more

Has the slowest service in town. does not matter whether you are dining in, taking out or orderng drive through, you can expect to wait an extended amount of time. The food is just average on top of the bad service. read more

Food good service not so good manager left the building with no one in charge, people waiting to be seated and people waiting to check out. Who does that!!!!! read more

The food is good. It's good at all Steak 'n Shakes. However, the service stinks at this location. Do NOT go here if you are in a hurry for lunch! It can take up to an hour to get your food after you placed your order and then you never see the Waitress again to get your bill or any refills. read more

Seems like the service is always slow at this Steak and Shake.