This place is very slow. For the wait, you'd expect to be delivered a Burger 21 sandwich, but no. Waited in line for 30 minutes to have my entire order messed up. Came back the next day to have it replaced when the Restaurant Manager Hugh claimed my receipts were not mine that they were "gift card receipts". He realized he was wrong, he didn't apologize. When my order was replaced there was no apology for it being incorrect in the first place. He dropped off my bag, told me "here's your food" and walked off. read more

Steak ’n Shake - Burgers Near Me - Clermont, Florida

Management has changed. Wait staff has changed Best experience at a Steak n Shake in years

Insanely slow, overpriced, worthless portions, and mediocre quality. After they finally give you your small portions and overpriced food expect to drive back because they gave you the wrong order. read more

Absolutely terrible. Everytime we go, my mother orders food without cheese because she is lactose intolerant. What do we always get? Cheese on the burger. Sometimes when we ask for three fries, we only get two. One time we were given a part of someone else's order AND charged for it. The people at the windows are extremely rude and never respectful. When we asked for the people to replace the burger w/ cheese for a burger w/o cheese, the MANAGER stated that "It's not our fault, but okay." I distinctly remember a time when I ordered a cheeseburger without ketchup, onion, or tomato, the person at the order station very coldly stated: "So just a burger with lettuce." The menu does not state what comes on the burgers. Absolutely unacceptable service. We've been going here for years now when desperate and it has NEVER changed. I doubt it ever will. They need a complete restart - new management, new employees, new training. Disgusting. read more

Sunday morning, server who drops off our milkshakes says they're always short-staffed. Incredible long time to get food. Our server is pretty apathetic, seems really worn out. Place needs improvement overall. read more

Possibly the worst Steak and Shake in the Orlando area. Every single time I come to this location, either there is an incompetent employee running the drive thru or the food takes between 20 - 30 minutes to come out, and that's not during their lunch time. A lot of the times the burgers are super greasy, meaning the cook isn't cleaning the grill. I could go on. If you love Steak and Shake or this is your first time, choose any other location other than this one! read more

Steak-n-Shake is all that's advertised as but then I had the NUTELLA milk shake and my heart wept for all the times I hadn't had that everytime I've had a milkshake and that is a staggering amount of milkshakes! I'm usually not a fan of the speciality flavors at chain places but this was on point! Living here in Clermont they will get me back simply for the milkshakes! The burger is ok nothing overly amazing about it. The place is clean and staff attentive. Would be nice to have a larger bar area (line cooks table) if you are solo but it's all good wasn't expecting the four seasons! read more

I went there a while back and ordered a chili cheese dog and when I got home bit into it and ended up full on choking, blue in the face, on the square bread loaf tags that they put on the end of the bread bags. read more

So, I love steak and shake. For cheap food, it's pretty good. Love the Nutella shake and cheese fries. Here's my gripe... Every time I come here, the drive-through line takes forever. I literally just sat in the drive-through line for 40 minutes waiting for my food. If I wasn't so hungry I would've drove off. That is completely ridiculous. This wasn't the first time, but it will definitely be the last time this happens. read more

Hands down, worst steak and shake I've ever visited. Literally took them 23 minutes from the time we ordered for two for them to even realize that we were still waiting, at which point they confirmed our whole order and started cooking. As we waited for take-out we watched countless people come up to the counter with problems with their orders also. Will not return. As a side note, it's Thursday night at 8:00 and the dining area is practically empty. read more

This is the worst steak and shake i have ever been to. New meaning to the words slow service. I cant believe i still come here at all. Once in a while i cave, mainly because of the coupons. But i keep remembering it is not worth it at all. One sample thing is if you come in and place a togo order you get your shakes in like 5 minutes. But your food usually takes at least another 15. So technically you don't actually come home with shakes. You come home with flavored milk. Go down the road to chik fila read more

Always out of shakes recently. You're literally a shake place. How do you not have shakes. Then, they finally get shakes and have no lids so they were putting coffee lids on everything. They have turned into a disaster! The manager stands around looking around while 2 out of the 5 waitresses run around like crazy. read more

Only giving one star because it's making me. This has to be the worst steak n shake I have ever been to. I think the worst thing is that it's a "training store" and there clearly isn't much training going on. I walked in with a party of 3, was greeted by a young girl who went and wiped down a table for us and then went to check out customers. Um, did you forget that you were already helping someone. We proceeded to stand there being ignored for another 5 minutes before we headed out the door and down the road to Culver's!! Will never be returning to this location. Clueless staff and food is mediocre. No wonder they keep ending up at the top of the health department violation list for lake county. read more

We attempted to eat here the other night, was seated at a table and after 15 minutes still had not even gotten a drink order in and with a thirsty 3 year old with us. We ended up leaving and going to another restaurant, manager saw us leave didn't say anything to us, no staff ever acknowledged us to say "be right with you or anything". We have had numerous issues with this location, even one time wanting a shake at SteaknShake and being told they were out of ice cream. The management is a joke at this location. Service is so slow everytime we dine here that we nicknamed it SteakNWait. read more

Our waiter was Jeffery tonight. He was very kind and attentive. We had the Garden Salad, Grilled Chicken salad and the Garlic burger from the 4$ menu. The food was really good and the salads were large. The wait for the food to actually come took longer then expected but all in all it was a good experience. read more

Horrible service. Was in the drive through line for over 30 min after we ordered. Finally got to the window and was asked what we ordered twice as they had not even made it yet. Crazy! read more

Awful experience. The wait was so long . And when I received my food. The fries was frozen. I was like is this a joke? My burger had so much mustard and pickles I couldn't eat it. It's like they deliberately messed up my order. It's no way that could have been a mistake. Will never come back read more

Had a craving last night at 11 pm and my husband said "wanna go to steak and shake for a treat"... "ok" I said. Waited in the drive thru behind 2 other vehicles for 20 minutes for 2 milkshakes. The line behind us continued to grow but we didn't move. After waiting for 10 more minutes or so after ordering, we decided to go to McDonald's and take our business elsewhere. read more

Steak 'n Shake is a great place for cheap fast food that hot, delicious and greasy--in all the right ways. However I only give them 2 stars because for starters, if you go through the drive-thru there is at least a 50% chance they will forget items in your order. Make sure you always check your bag before driving away. I went back through to get the 2 orders of fries and the sauce they forgot and they still managed to only give me one order of fries and no sauce. By this time there were a few more cars in line, so I didn't have anymore time to wait. This also bring me to my next point, the drive-thru takes a lot longer than other drive-thru's would so don't go if you're in a big rush unless it's empty. I do like their dine-in style now where you order on a kiosk and then the food is brought to your table. All in all, I'll still come back because the prices are unmatchable, but I definitely won't be using the drive-thru anymore. read more

Besides the obvious lack of management, I usually get decent service and the food is good for the price. Love the shakes!

We came here at 230 it is 318 and finally got our drinks. Took forever to get our order in theu need more servers on the floor. Worst experience I ever had. read more

I'm only giving one star because it will not let you give negative stars waited for five minutes to get seated figure it might be shift change so gave the benefit of the doubt however it never got better the server was rude dropped off our food and never checked on us again had to find the manager to get my check read more

Great place to eat. Cost is low for people that are not able to pay high cost. The co worker are very nice came to check to see if we need more drinks. I will come back again read more

Very Poor Greeting From The Lady At The Drive Thru... The Worst Ever... Never Eating There Again. Very Bad Manners No Professionalism.

If you come here and are planning on using the drive thru just make sure you bring a pillow. This place always takes 20+ minuets to get you your food. As I write this I sit in line again for over 20 minuets. I like the food here but I rarely come because I don't have the time to sit in like all day for a burger so most of the time I just go somewhere else. read more

LOVE this steak n shake. The service is always amazing and the people there are so friendly. The food always comes out quickly.

Food is always good but now with the low price menu the place is always packed. Service is slow and inefficient. Servers seem to be covering all areas- even counter and cashier. Maybe it is just reorganization or better management that is needed. People are very nice and helpful. We want to love this place! read more

Food and milkshakes are always good here but the service is the slowest I have ever seen. Today I placed a mobile order for two milkshakes and it took 31 minutes to get it from the time I ordered. The guy who came to the counter to apologize that it would take longer than normal because they were busy then went back to the kitchen, leaned in the counter, and had a snack while BSing with his coworkers. I don't know where mobile orders fall into the priority list but by anyone's standards, this is unacceptable. read more

I have avoided this place in the past for the lousy service, but boy, have thingschanged.They may have a new manager and staff because the service was on point. We ordered three shakes to begin with and they came out within five minutes of us ordering . Our burgers and fries came out about five minutes later then that. The food was on par for a steak and shake. Our server was also extremely kind and funny, serving our food with a smile. All in all , I am very satisfied with my trip to steak and shake read more

I have to echo the "wait" problem here. While I don't consider ANY Streak n Shake fast, this one is exceptionally slow. What's worse is they aren't understaffed or overly busy. Just inattentive. read more

Came to steak n shake late at night after a baseball tournament. There were quite a few of us, probably 20 or more. The server did a great job in getting everyone's food out pretty quickly considering the number of people, although some work finished by the time others received theirs. The food and shakes were good, standard steak and shake fare. read more

Steak 'n Shake burgers are always good. And you definitely cannot beat the value, especially during happy hour. However, with this location specifically, the drive thru is absolutely AWFUL. One time, in the middle of the day, I drove up to the ordering speaker, and no one answered, after several attempts, I drove up to the window, and no one was there either, during COVID, so dine-in was not open. It was very frustrating. In usual circumstances, the drive thru person throws open the window, grabs your card. And proceeds to throw your food at you without any words at all. You have one simple question, and they say " let me get a manager" and the Managers are no help either. Keep in mind, apparently, their drive-thru prices are different from dine in. And they're very particular with your wording. They told me because I ordered a milkshake during happy hour with my meal, it wouldn't count as the happy hour. But it's not just an up charge, they charge full price for it... but it doesn't count as happy hour. It doesn't make sense AT ALL. Anyways, long story short, food is decent and a great value, but the staff is AWFUL. read more

Slowest worst Steak and Shake in the country. If you're doing the drivethru, plan on waiting 25+ minutes. I've given this place several chances over the years at different times of day, it's always horrible read more

Jeez. This place still sucks. Stood around for ten minutes. No one wanted to help us or even seat us....or even acknowledge that we were even there despite there being a bunch of open tables. Terrible customer service. read more

Yes, I agree. Jade is a good server. We eat here every week with a love hate relationship with this place. Most of the time the food is decent, but sometimes it's not. Tonight we got a young man named Tony to serve us. He asked us if we would take the small booth or would we prefer the larger booth. I said larger is better for me, he repeated back to me Larger". Then proceeded to clean off the small booth and seat us there anyway. I said you are bound and determined to make me climb in that small booth aren't you. He just laughed and walked away. I could continue as it got worse, but bottom line is he was like brain dead. For some reason the help constantly changes and sometimes they are just plain dumb, and give the worse service possible. read more

I will be getting in touch with this store as much as possible to try to resurrect the situation. Went there and got a full order and was treated with so much disrespect we wanted a refund had to wait in the Drive-Thru for 45 minutes as the only car and was absolutely disrespected by yanessa. When asked how it could take so long I've never been abused so much. Two cars behind us ended up leaving because of the wait as well. Yanessa seemed to not care and actually said that she "did not give a f***" " there's no way this person should be management. I will not rest until this is taken care of what an absolute embarrassment,. She also wasted our time and said that their computers were down so we could not get a refund it took a call to the restaurant and threatened to call the police for her to finally cooperate immediately... please take a look at your reviews as there is quite the trend of similar complaints. again I will not rest until this is taken care of what a disgrace read more

*READ BEFORE YOU GO* If I could give 0 stars I would. This is not only the worst steak n shake I've been too, but the worst fast food restaurant I've been too. I regrettably gave this place a couple chances (only because I work nights and my food choices are limited) and every time my experience was as bad as the last. IF anyone answers the drive through be prepared to wait 5 minutes for said answer and another 20 minutes (even though i went between 2-4 am and theres maybe only one or two other customers) for your food. Half the time however, no one even answers the drive through or they put a cone in front of it (despite nothing being wrong with it, I once asked) forcing you to come inside. The food is always mediocre at best and the inside is never clean. My last and final visit I pulled into the drive through, waited over 5 minutes and when no one answered I went inside, asked why no one answered and was told the person responsible for handling the drive through lost the headset. I looked around after ordering and the place was empty. To make it worse EVERY table and the floors, honest to God, was covered in trash and old food. If i had wanted to, there was nowhere besides the bar to sit and eat. It was the most disgusting thing I've ever seen. I told them to keep my food, if the tables look like that I can't even imagine what the kitchen looks like. read more

I am very disappointed with steak and shake in Clermont this is my second time that is has happened to me both times early in the morning the first time was probably 6 a.m. or 6:30 a.m. and the last time is today a around right before 6 a.m. I'm looking to buy breakfast so they say that they don't have breakfast available they still serving dinner what kind of place will still be serving dinner and not breakfast at this early in the morning whenever people are trying to get to work. other places will be there be serving breakfast right now or they will be serving all types of food at this time. so if you are a regular person trying to go to work early in the morning don't go to steak and shake and get breakfast because they don't have anything available very disappointed.... read more

It had been awhile since I've been to this location. I'm so glad I gave it another try. The last time was not so great but this time it was a wonderful experience. I went inside for some shakes. They took my order right away. The employee named Charity brought my shakes out with a smile and even went above and beyond to hold the door open for me. Will definitely be back. Thanks for the awesome service. read more

I must admit, Steak N' Shake's food isn't that bad. It's just it takes forever to get your food. I would be here more often if the service is better. Other than that it's pretty good. read more