First time here in 20 years and it was absolutely delicious. I got a double cheese with Swiss on a garlic bun, tallow fries, tater tots, and a Oreo mint chocolate milk shake. Everything was excellent! read more

I hate having to write a bad review, especially for Steak 'n Shake. This used to be the place to go. Growing up, we would go all the time, sit down, enjoy our food, and actually spend time in the restaurant with friends and family. Unfortunately, it has gone downhill so much that I can't let this experience go unnoticed. You can't even sit inside and enjoy your meal anymore, and now you're ordering from a computer instead of having the experience Steak 'n Shake was once known for. But what made this visit even worse was the fact that our order was wrong through the drive-thru -- and the restaurant wasn't even busy. Mistakes happen. That's understandable. What's NOT understandable is how the situation was handled when we brought it up. Instead of simply replacing the incorrect items, we were basically told to take the items off and eat it. That is not acceptable customer service. It's honestly a sad excuse for what used to be a great fast-food restaurant. Steak 'n Shake has lost so much of what made it special, especially since sit-down dining was taken away. The food and service experience just isn't what it used to be, and unfortunately, it seems I'm not the only one who has noticed. It's not in my nature to leave a bad review, but this experience needs to be addressed. Sometimes you have to speak up and give your two cents when a place has gone this far downhill. I truly hope someone at Steak 'n Shake takes these reviews seriously, because the brand I remember growing up with deserves better than this. read more

Went here tonight to pick up my free birthday shake and ordered another as well for my hubby. I used the app to place my order and it was very easy to use. It said I needed to come inside to pick it up. However, it was raining so I asked at the drive through window if I could just drive through so I didn't get wet in the rain. Turns out I could do it either way. I wish the app didn't direct you inside if the drive through was also an option like most places. It is a little confusing. The drive through probably added a few extra minutes but was really quick, even though I had several people ahead of me. My hubby and son enjoyed the shakes as they usually do from Steak n Shake. They said they shakes are very thick and delicious. I rarely make it over here but we all have enjoyed our food and/or shakes over the past several years of going here. read more

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really great place, the manager is super nice and the people are nice, I definitely would recommend this location. Food was nice and fresh and my milkshake was delicious. Definitely recommend. read more

If you are looking for a great burger and fries made fresh when you order it and to your specifications, then the Clermont FL location is the place to go. The restaurant is always clean, the service is fast, and the employees are some of the friendliest and most helpful that I have ever encountered. If you love their shakes or want to give them a try, then go between 2 and 4 on Monday through Friday and they are all half price. Another great treat that not too many people know about are the brownies. You'll find them listed on the sides list. YUMMY! Check them out. Reasonable prices. (also have chicken tenders and grilled chesee if you don't eat burgers) read more

Always cold food cold restaurant always mopping while people eat with a strong smelling chemical stale fries can't just get a refill must scan recipe which tells me stragglers are comfortable being there which make it hard for them as well as paying customers bad news read more

Love the food best fast food ever, my sister could go anywhere for her birthday dinner and she chose Steak and Shake had an amazing time. The only thing I don't really like is that you have to order on a screen no human interaction. I like that feeling of talking to a person and having an amazing meal. ( But that is good if you have social anxiety ) read more

Steak ’n Shake - Me and my sister on her birthday having an amazing time - Burgers Near Me - Clermont, Florida

Everything here is very fresh and hot and good And isn't too packed and the price is very good read more

Steak ’n Shake - Did you know when you want to eat a very fresh, hot fries?? Yeah I know, here have the best wishes come true for a fries, so delicious. - Burgers Near Me - Clermont, Florida

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It was my first visit and Best fast food I have had in a long time. I would highly recommend this Steak and Shake Excellent food and the employees were all friendly. If you are in the area and want a good hamburger Onion rings Milk shake Ff This is the place to eat read more

Steak ’n Shake - Double Steakburger Double Cheese Combo - Burgers Near Me - Clermont, Florida

Good was great. But the children that work here screaming obscenities from the kitchen created a Bad vibe. No way to run a business for families(or maybe just sailors on leave) and the audacity to ask about a Tip when you have to order for yourself. Here's a tip: put humanity and civility in your teams. You won't hear that kind of thing at Chic fil a. read more

I ordered from Steak 'n Shake and the estimate was 20 minutes, but I ended up waiting an hour. Two different Dashers canceled because the food wasn't ready. Instead of Steak 'n Shake canceling the order properly, they told the DoorDasher to call me directly and say, "We're not doing your order." They didn't even notify DoorDash that they weren't making the food, so support was still in the dark until I was 10 minutes into a refund chat--at the very end of that full hour wait. To be clear, I'm not looking for freebies or refunds--this is on Steak 'n Shake, not DoorDash. If the food can't be prepared on time or handled professionally, that's a serious issue. I would have been fine if Steak 'n Shake canceled the order directly, but the way they handled it was unprofessional and unacceptable. Anyone who's worked in food service would be frustrated by this. Steak 'n Shake really needs to rethink offering delivery through DoorDash if this is how they treat customers. read more

Great burger double meat patties for $5. What a deal here! This restaurant is located in Clermont along Hwy 50, good food and great location. read more

Think Twice before coming here. Restaurant was nasty. Floor had food and trash all over the place

Let me first say that the food has been so good the past couple of times we've been in! The reason I've only given two stars is because the whole foundation of the restaurant has changed. There are no waitresses and just three big screens to order off of that are completely filthy. I would have to guess that no one has cleaned the screens and at least a month, as they are just covered in dirty fingerprints and gunk. That definitely made me want to walk right out the door, but due to the fact that we were so hungry we stayed. The floors feel very slippery and probably have not been cleaned in a very long time as well. There was not a clean table in sight and no one came out to clean tables the whole time we were there. The waitresses used to be the people who cleared and cleaned when customers left, but this new prototype has eliminated the majority of employees. What I did notice is the person calling out the orders had a lot of downtime and could have come out to multitask, but cleanliness is definitely not on the radar here. As much as I enjoyed how hot and fresh our food came out, I don't think I can eat in a place with this level of standards. I saw the manager working the grill when I was there and he seems pretty overwhelmed. I'm not sure if it's his decision to be so understaffed, but it's unfortunate because this place could be a total gem. I know we would have been regulars had the experience been different, but with greasy floors, screens and overflowing trash cans everywhere, it's not a place that makes us want to return. I'm hoping someone will reach out and acknowledge the fact that they are going to do better. If not I don't see Steak 'n Shake surviving, even with the very promising change to removing seed oils and using tallow. People should be able to come out to eat and feel like they have some dignity, but we felt pretty disgusted when we left both times (we tried it a second time hoping things felt cleaner and it was just a fluke the first visit- but it was even dirtier unfortunately). There needs to be an employee dedicated to keeping things clean around the restaurant and inside the restrooms at all times. Do better! read more

Amazing staff, food was fantastic, I personally messed up my order and they took care of it anyways. I will absolutely choose you this place over any other steak and shake read more

Quick and easy service at the drive through. Was even greeted with a smile by Maghan. And she ensured I had all the condiments I needed. Pretty pleased with the service and the food. read more

I use to love steak and shake there grilled chic sandwich and fries . Then Covid hot they stopped selling chic . I sat in line at the drive thru for 10 min before I got to the speaker which was fine. They come on I'll be right with u waited over 5 min come back I'm sorry we are closing the drive thru. I'm tired of multi tasking . I'm like wtf there are like 6 cars behind me . I understand people don't want to work there understaffed . Then close the dining Rm they told me to come inside and order . I was like f$$k u I'm done with this place . Burgers aren't that great anyways . read more

Drive thru was out of order so went inside and was happy to see they have transitioned to kiosk I looked around and they took out the bar stools that I prefer for a diner type of restaurant so completes my order was waiting for the ticket and was asked to leave the server a tip assuming that my food and drink would be brought to my table added 20% to my order sat down and waited then noticed they call your name and the drinks were self serve from a convenience store style fountain The food was great but I wonder who got the 20% tip? Seems like a under handed way to get the customer to subsidize the staff I feel like I provided such great service delivering the food and drinks to myself maybe I should get the tip! read more

The employee Christle at the drive-through window was incredibly rude to other employees. She was verbally berating them and swearing all sorts of vulgarities. I was seriously considering leaving and not getting my food, but felt that was for the franchisee. So I wanted to inform you that my first impression of Steak 'n Shake is negative and I hope this is just a representation of a bad Day she was having and wish you and your establishment the best. read more

Wow what a great location! Went with my bf after a long day at universal twice now because the service was so impeccable! Friendly staff and great tasting food! The gentleman helping in the kiosk area answered all my questions FLAWLESSLY! read more

This is an excellent Steak and Shake. I got two items. Jalapeño steak crunch burger. It Was delicious and not too spicy but good flavor. I also had the chili 5 way. It is Spaghetti with chili cheese and onions on top! It is very tasty! It is my favorite item on the menu. For late night food this is a great place! read more

Ordered delivery for the first time today from this restaurant and I was so disappointed. I asked for no onions due to a food allergy and they put onions on both burgers. I called the restaurant after placing the order to ask for ketchup for the 3 orders of fries, but they only sent 3 packets total. I've been attempting to reach them to correct these issues and not a single answer. It rings and rings until the call ends on its own. read more

Steak ’n Shake - Proof of calling without answers - Burgers Near Me - Clermont, Florida

I can only speak for my experience but this Steak N Shake is awesome. I get the Texas burger and I always ask if they can add to it the garlic aioli and garlic on the bun and they always do it's amazing and the service is always quick and professional. It's always clean and everyone is always willing to help. I recommend it. read more

Had an amazing meal here.. Met the owner, Ken and he is super nice! Gave us great service. Seriously best fries EVER!!! My kiddos love the special shakes!!!! Highly recommended!!!! Definitely need to get one in Wisconsin! read more

Steak ’n Shake - Steak and Shake for the win on our vacation! - Burgers Near Me - Clermont, Florida

Not my favorite location but the food was good. read more

Steak ’n Shake - Burgers Near Me - Clermont, Florida

Do not get milkshakes here me and my family 3 kids under age of 7 got some milkshakes and they all for 3 days now have been puking like crazy.... Check your dam milk before serving it jerks! read more

I had heard so much about this franchise I was excited to give it a try. It wasn't very busy, but unfortunately it was filthy. The floors were sticky, long haired chefs w no hats, napkins and trash x the floors while the staff stood behind a wall and just goofed around. My brother in law went to the men's room and said it was disgusting. Pee on floor, feces in the toilet and a sink that needed scraping not just washing. He didn't want to touch the door to get out. The only good thing about this place was the milkshake. We will NEVER read more

Have been in this location in recent months and they had excellent customer service. However the last few times I've been through the drive-thru, they have consistently made my orders wrong. Missing toppings, a bacon burger without bacon, no straws for drinks. Pretty simple fixes if employees would pay a little more attention to the order. Even the receipt had the order listed correctly. Bummer this is the only local location as their burgers are good when toppings are right. read more

Have been waiting for 22 minutes in the drive thru line and we were the 2nd car in line. How long does it take to make A burger and a shake with no fries? Never coming back here again. Can't get out of line to leave. Bummer The frisco was so greasy we had to wrap it in paper towels before eating it. Fortunately the orange freeze was very good. Will not go back. There are too many other fast food places that are "fast" we don't went to kill a half hour in any drive thru line when there are only three cars in line! Go somewhere else to spend your money and enjoy your time without getting greasy. read more

The place does not even deserve 1 star!!! Went to the ladies room and it was discussing!!! The serve was crazy the table next to me got napkins and it utensils to eat, nothing was given to to us. I got my food and no fork to eat my fries and no ketchup. Every time I mentioned what I did not have the response was not a problem, really... I love Steak and Shake but this one I wont send anyone to seriously it really sucks. Waitress couldn't even get by me without bumping my chair... I understand not her fault but this is crazy!!! read more

Drive thru took forever they are not an organized company. The manager comes out to ask what we got even though we already paid for the order. The fries were mediocre and not flavorful Steak n Shake doesn't have a great reputation this just reaffirms it. read more

Very dissatisfied we walked into the waitress telling other waitress that she wasn't going to serve anybody else that someone else was going to have too on top of that we waited 20 mins for our drinks just to be told that they were out of soda and our only choices were water or tea after waiting they tried to charge us for the sodas we never got this was honestly very displeasing from walking in to leaving read more

Steak ’n Shake - Christmas Lunch - Burgers Near Me - Clermont, Florida

So right off the bat we we're greeted rudely and and then it took way too long to get out drinks brought to us . They didn't let us know that the soda machine was down after the fact that we order two sodas . We were barely checked on . I do not recommend coming here they are getting read more

Steak ’n Shake - Half price happy hour - Burgers Near Me - Clermont, Florida

I think Steak N Shake in general doesn't know how to train their servers, but at least the sub-par service is consistent no matter which one you dine at. Their saving grace is that it's probably the last place you can get a burger, fries, and a shake for under $10. The only reason I didn't give them 1-star was because the servers were trying their best to keep up with the crowds and staying friendly. read more

I was in line a few minutes before 11 pm which online it says closes at 12 am.. the manager comes out and says he can't s service me.. so I ask if i was inside at 10:55 pm would I have been good he said probably not! I feel sorry for owners who have people in leadership and they do customers Ike that. I have been in the food and restaurant business for 20 years alway Been taught to finish the line out. This is my second time issue with this manager. So now I wrote a review. read more

This is the only Steak 'n Shake I've been too so I can't speak for all of them but all I can say is $2 shakes and free fries...what more can you ask for? read more

Great for breakfast nice size portions for a good price. Your selection for lunch and dinner is pretty much left to your imagination. The shakes are really really yummy. The service at times however is really, really spotty. You can go one day and it's the best ever or go next and wonder if your server ever cares. Once had to go get refills myself for our party. Server was to busy flirting to worry about any other tables. At times they seem over whelmed by the amount of guests they have. This is more so shown on the weekends. read more

Steak ’n Shake - Double Garlic burger. - Burgers Near Me - Clermont, Florida

Would it kill you guys to make a burger and fries in under forty minutes? Dear God this place is eerie after 10pm, Head over to Chili's! read more

How is it possible I keep coming back to this location and service keeps getting worst. The Corporate or whomever oversees this location dont cares and it shows. The servers try their best but I think this ultimately falls on leadership at this location. read more

Steak ’n Shake - Burgers Near Me - Clermont, Florida

This place used to be so good and I'm not sure what happened. Waiting on curbside order while the entire drive thru drove past us and then some and we all know how slow the drive thru goes lol. Burger came completely plain with no ketchup, lettuce or anything I'm done. read more