Had a great experience at the Starbucks on Saticoy and Louise! I was greeted warmly by Aimee while ordering, who, with the help of V, helped me decide on a latte sweet enough for my tastes. They were both incredibly helpful and patient, and V's recommendation--a custom latte created by Brandon--was perfect for me! At the window, Aimee made sure I liked my latte and that it didn't need any changes. I really appreciated the thorough and friendly service. Along with the latte, I really loved the brownie, which was rich and warm and moist. I'd also recommend the grilled cheese, which was incredibly delicious! read more

See all

This Starbucks is located in a small plaza and it is so cute. No indoor seating. drive thru and outdoor seating. The Matcha latte and pink drink where perfectly delicious. The staff was friendly. I only picked up as I used my app to order ahead, when I arrived my drinks were ready. read more

Starbucks - order secured - Coffee & Tea Near Me - Van Nuys, California

Yet another great experience at the Starbucks on Saticoy and Louise! Such a pleasant and friendly ordering experience with Aimee in the drive-thru and great drinks made by Brandon and V. I highly recommend the Pistachio Cream Cold Brew and the Grilled Cheese. They also have a lovely patio area that's very cozy and surrounded by some nice greenery. While I do tend to like local cafes more because of the more intimate and personable feel, this location definitely has that coffeehouse vibe and is probably my favorite Starbucks in the Valley. read more

Customer service is 10 out of 10 called earlier and they were able to make my drink over without any hesitation with the upmost respect so thank you all so much a big shout out to Eddie for making it impossible if you guys are ever in the area feel free to say hello read more

This place always makes my drink. Super delicious. I come here every day thank you Starbucks team except for one time but I think the girl is new so I forgive her.Lol anyway it's only Starbucks aside from another one that I trust with my drink because there's other Starbucks that make my drinks super watery, but this location is amazing! read more

Starbucks - White Chocolate Mocha - Coffee & Tea Near Me - Van Nuys, California

I came into this Starbucks and had an issue with my drink being made. I brought it up to Jose the supervisor and he was nothing short of professional in handling my issue. He went the extra mile to make sure I left satisfied. He deserves a raise for exceptional world class customer service. Thank you again Jose read more

Service wasn't slow this time so that was a huge improvement, but when I pay six dollars for a tall peppermint mocha and the cup is only half full, it is annoying.. I love you Starbucks, but please tell your employees to give us what we pay for because we pay for a lot read more

Starbucks - This was after ZERO sips. - Coffee & Tea Near Me - Van Nuys, California

Always exceptional service at this Starbucks drive-through. The employees are super friendly and chatty when there is a moment and I very much appreciate the suggestion when I am not sure what it is I would like to drink for the day. Even just sitting at the pick up window, waiting for my order, you can see the smiles and hear the talking and laughing and it seems like a very nice environment to be part of. read more

See all

Summer drink is delicious! Thank you so much Miguel for your excellence service. I appreciate your kind generosity (yummy chocolate desserts!) Great, chillaxing ambiance. God bless read more

I ordered coffee from this store almost everyday with the same flavor. Today order caramel machiato as usual, very disappointed. Didn't taste coffee, very light taste. read more

The service was super fast and the drinks taste like how they're supposed to taste. I was on my way to jury duty, which sucks, especially early in the morning, and Thomas took my order, he was super nice and he drew this awesome smiley face on my cup which made my day, hence the yelp review. Thanks for a great starbucks experience Thomas! read more

Starbucks - Awesome smiley face :) - Coffee & Tea Near Me - Van Nuys, California

The service here continues to trend downward. One car ahead of me and no one behind. I placed my order of the brown sugar oak and a tomato mozzarella panini. I also asked for an ice water and to purchase GC's. I was told by the gentleman who took my order ( not sure if it's the same guy as the one in the window) that I can purchase the gcs at the window. He also didn't seem to understand what food I was ordering when I said tomato mozzarella. When I pulled up, Jesus started me off with the GC purchase. He gave me the option of selecting which card I would like to select and proceeded to charge me in two separate transactions. Everything seemed fine up to now. I noticed that the ice water was in a grande cup, and honestly I can't recall if I asked for it to be venti or not but it wasn't a problem... i proceeded to ask and maybe my wording ticked off this ticking time bomb even more ... I said... " if you guys are going to give me a grande ice water can I get two" immediately Jesus took a unprovoked, unprofessional and defense stance. He quickly with attitude responded " then next time make sure you ask for a venti"... shocked I said "excuse me... and asked "I'm sorry was I rude to you" to which he replied something like " next time ask for a venti so you don't accuse us getting your order wrong"... or something down that line. I'm totally downplaying the attitude that this guy was giving me at 6:30 in the morning. Completely shocked that again, this guy had the nerve to speak to his customers like this when I was not rude, belligerent, talking down or anything. I'm not sure what set this guy off with me... even the person I was on the phone with said that this was uncalled for. I asked to speak to his manager Mike who was apologetic and said he could hear the whole interaction and motioned to the headset. He continued to apologize when I returned for the GC envelopes that I had asked Jesus and was not provided. He continued to apologize when I contacted the store and asked for the district managers information. I left two voicemails for their district manager. I understand we have a holiday break coming up. However, I want to hear back. My experience this morning should not have happened. Is this the norm for how we treat our customers? Has he done this before and no one complained??? Well not with me. I frequent Starbucks maybe 3-5 times a week. At $12-20 each visit sometimes more or less. I don't think a bad attitude is the way to retain your customers.... read more

Starbucks - Coffee & Tea Near Me - Van Nuys, California

See all

The lives may be long but it moves fast! Jesus was so kind, positive, and super friendly even though they were busy! This is greatly appreciated! read more

Female employee is rude and giving dirty looks, immediately charges for the drink even though stated as a birthday freebie, urging to continue payment with a fake smile, not allowing us to withdraw the payment. Did not even speak in a positive tone, looked tired of us from the start. Would not appreciate going here again. read more

No card reader- sign is not readable before you get stuck in the eternally long drive through. Asked for two shaken espressos while I uploaded money on the app to pay- they can't make that. Asked for two iced coffees with just a little bit of milk- got two iced coffees that are at least half cream half coffee. There's much better Starbucks nearby, save yourself the time. read more

Starbucks - That's just a little bit of milk to them I guess - Coffee & Tea Near Me - Van Nuys, California

I stopped by here for my hot chocolate and bagel this morning before dropping my car off to the dealership. I used the drive thru since I think this Starbuck is outdoor mostly. The drive thru lane wasn't that busy but we got stuck because the exit is right next to the dumpster and it was being emptied. My hot chocolate and bagel was ready by the time I pulled up to the window. Since I have some balance under my account, I just let them scan my barcode and I was on my way. My hot chocolate was okay but it wasn't the best I had. Their bagel was good with the cream chesse. read more

See all

Best location ever drinks are always made right and baristas are super friendly and have a positive attitude!

Guy that was taking orders was really nice. The other girls need to stop fooling around and take their job more serious. They messed up my drink so they made a new one and the drink was not drinkable!! I usually take whatever but that drink was disgusting was supposed to be a coffee and it was gray color. Guy was really nice but the girls need to take their job more serious. read more

Just stopped by to order my girl a drink I walked up to the window , I simply raised my phone up to the young lady so she can hear the order because I figured it would be easier for her to. She was just simply rude !! Instead of saying in a rude voice you don't need to do that . All she had to say was sir can you please just read me the order !! My son works the the one in North Hollywood for 8 years now!! Always complains about it maybe Starbucks should teach more customer service skills to there employees and treat them better so they won't be like that young rude little lady at the window today or maybe my son wont complain! Either way you guys suck ! read more

I walked up to the walk up window and they were serving the cars driving up at the opposite window. I stood there and one of the girls gave me the throat cutting sign. They didn't close until 10 but refused to serve me. They said that the register on my side was closed. I said well use the drive up side and they said no. So much for customer service. I wasted my time and walked back home. It was 9:20. If you're going to close one side early, put it up on the website and put a sign on the window so people don't waste their time. read more

It used to my favorite spot... what's going on here? On two separate occasions I get my drink way below usual sweetness level? Today I had to add sugar to my caramel macchiato?! To Caramel Macchiato???? Normally I'm afraid to mix it because it gets to sweet . Smh ‍ Come on guys ... read more

The place is small but that does not make the place bad the only bad part is when you ask for light ice but they give you more but other then that the place is great and employees are nice and patient ‍‍‍ read more

Rude workers at this location. I ordered a caramel mach and drive thru person heard me wrong or idk what the issue was got to the window and she was handing me a cramel frappe I told her that wasn't what I ordered and she gave me attitude and was saying it's not hard to look at the screen or listen. People make mistakes it's not the end of the world. If I didn't see the screen. She was acting like she was going to pay for the wrong drink made from her pay check. I know what I said and it not my fault she understood wrong. Gave me a hard time instead of trying to be accommodating. Super rude even after I apologized for the miscommunication but didn't seem she cared and just gave attitude back. Horrible experience. People need to be polite! If your having a bad day or are burnt out from work say something. MENTAL HEALTH DAYS COUNT AS SICK DAYS !!! For people who are not aware. It's important to take care of our mental health to be better persons and return back with a positive attitude and ready to work. read more

No restrooms!!! Ironically and out of the sudden the restroom turned into a storage room, they want me to believe, no one of them uses restrooms at all, hey people, there is people sick and can not hold, pregnant womans....etc. Wow this is new. Also the service is worst than Buffalo Wild Wings. I will not use this store anymore..... read more

Honestly better than all the other local Starbucks. Staff is always friendly, fast service most of the time, and the quality of their drinks/food is pretty great. (Even during rush hours) I'm glad to live close by this Starbucks read more

Was having a bad day and it got worse when I got a flat tire. Parked the vehicle by this Starbucks store while waiting under the extremely hot weather. Then a wonderful Starbucks employee named Harut walked over to both the tow truck driver and myself with a cold cup of water. It is that type of humanity, compassion, and awareness that makes this world a better place. Thank you Harut. I will pay it forward and follow your great example. read more

Waited over 40 minutes for 3 drinks. Will not be coming here again. Horrible service.

I ordered two drinks today, and both drinks tasted like water. Then I asked for a cup holder, and they didn't have. Too bad this location used to serve good drinks. I tried to talk with customer services, but it was not helpful. So disappointed read more

So far the most efficient and friendly Starbucks we always patronize while waiting for our son to get out of Martial Arts class.

Everytime i come to this particular store there is always an issue. (Not enough staff and have to close early) only drive threw orders. When I decide to go for a walk to my local Starbucks. Ridiculous that they close there walk-up window 2.5 hrs before they closing time. There online order system not working like seriously piss me off. read more

May 17, 2021: fantastic customer service. Super friendly and our drinks were made perfect. Went there in the afternoon... Mocha Frappuccino and Berry Biscus no water - no lemonade for Bear. I've been here before but not in several months. read more

No card reader for several weeks. There is not a eligible sign to indicate this and you get stuck in a line. If its been down for this long corporate should intervene and support. Customers are loosing stars and walk off. read more

StarBucks Issue I have a huge issue with this Starbucks location. Many times, they messed my order. For example, numerous of instances they gave me someone else's drink. Moreover, when I asked for dark caramel instead of the regular, I would get charged $0.40 extra. Although I've had a plethora of issues with this Starbucks, I continued to go back. However, today, I have had enough. I can't believe that the Starbucks employee wanted to charge me for extra water in my iced tea. I'm not sure why Starbucks is robbing people charging almost $6 for coffee and now charging extra for water when they didn't even fill the cup up the way they were supposed to in the first place. That is not only disappointing but also very unprofessional and extremely unethical for a business of this caliber to do the above. I have had the worse customer service multiple times. Employees don't have any respect for customers or their orders. Starbucks needs to realize that the reason they are where they are is only because of the customers that believe in this company. Starbucks should be grateful that they still have customers who look past all of the racist and rude employees that also steal customers' credit card information. Not only have I been a long time customer, but I have overlooked many previous issues. No customer or any individual should be charged for water (when they have paid for the drink), nor should be treated any less then. My recommendation is to train your employees and future employees on respect, conflict resolution, and just plain human decency. Thank you in advanced, and I hope the above issues are resolved. Honestly, I cannot say if I will continue being a Starbucks customer. read more

Starbucks - Coffee & Tea Near Me - Van Nuys, California

I've just given up coming here because the drinks NEVER taste good. I'll have the same order at a different location and it's night and day. I feel like they're understaffed and poorly managed read more

You guys suck at making the drinks. When you are in a hurry I get it that you need to get the line down but if your going to take long might as well perfect. I'm getting skimped off my drink. It's gross and I hate having to go back because there's always a line and bearly parking. It's over crowding there. Get it together. This caramel macchiato is flavorless, and a black ice tea I received and ASKED to be sweetened, tasted watered down and no sweetener. Gross, read more

The ladies in there are awesome I'm a truck driver and cant help but stop here every time i have this route to grab my Strawberry aćai w Apple juice read more

For starters this location is the worst they have two lines one for mobile and one for walk ups I already pre-ordered mine online with the mobile app and I waited patiently while some jerk just walked up went to the window and he placed his order without the employees knowledge of turning around and looking at the line of mobile people. At that point I said enough is enough walked up to the window and said I have a mobile order pick up it was already ready he handed it to me as I was walking to the car the breakfast wrap that I ordered fell to the ground now because I held it upside down but the bottom part separated therefore I lost my breakfast read more

Starbucks - This is due to horrible packaging the glue did not stick therefore I lost my food to the floor - Coffee & Tea Near Me - Van Nuys, California

I love the staff there! They are so friendly and quick with my orders. At this particular Starbucks you cannot go inside. You order from the window or drive thru. I prefer to order from the window but the drive thru is nice for the rainy days! They also have a lot of outdoor seating with umbrellas. The food selection is very limited because it's a smaller location. They do not sell breakfast or merchandise. Thanks & ENJOY! read more

This Starbucks is very convenient because it has a drive-through. The staff is very friendly and they never make a fuss if I ask to ring my items up separately. This location does have outside seating but I usually just run through the drive-through and go since the location does not have the best view. read more

Haruk is what makes this Starbucks an incredible experience. We drive out of our way everyday to come to this location because of the kindness and amazing customer experience Haruk always gives! in a world where kindness is not always the norm and most customer service experiences are highly lacking, Haruk has made grateful & loyal customers out of us! read more