I stopped by this Starbucks today in the morning to get a plain bagel. This Starbucks was on the way to the dealership to drop off my car so it was convenient for me to visit this store because it was nearby and I was early. I came in the early morning so they were not busy at all. Be aware that this Starbucks is meant to be drive thru only because of the location and how small it is. The parking spots are very limited so most of the time, it's the employees who parks there. You can park at the gas pump because it shares the plaza with a gas station but it's not ideal. I used the drive thru when I came today and the only wait time was waiting for the bagel to be toasted fully. I also got a venti iced water to finish my order. My bagel was good and I was not at the location long. It's also not in the best of area so it's better to just come during the less busy hours and avoid all the traffic. read more

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I ordered a Mango Dragonfruit Refresher, and unfortunately, it came with way too much ice. There was barely enough drink, which was really disappointing considering what I paid for it. I understand that some ice is normal, but this was to excessive. Considering the price you have to pay for. This is unacceptable and definitely not the quality I expected. I hope the staff can be more careful with the amount of ice they put in drinks. read more

Starbucks - Mango Dragonfruit Lemonade Refresher - Coffee & Tea Near Me - Van Nuys, California

What can I say about Starbucks that hasn't been said. It's a a well known brand for sure. You would have to live under a rock not to have heard of them. Now more importantly the staff at this location is AWESOME!!! The guy who rang me up, wish I got his name remembered me. Now having been in the hospitality industry for so long that's huge to me. Great job guys and loved this Strawberry Matcha loaf!!! read more

Starbucks - Coffee & Tea Near Me - Van Nuys, California

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Came here on a Tuesday afternoon, the service and staff were amazing especially the manager Connor. I really admire how he cares about his customers and makes you feel like home. Hospitality is key to a successful business. Thanks for making greeting my son happy birthday and making him feel extra special. read more

Earlier I had spoken to ALEXIS about an issue concerning my order, without hesitation, SHE was MORE than happy to help even offered to remake my order! . HER customer service was so professional and TOP-TIER! Also to add VERY FRIENDLY The whole ambience of the place was VERY CLEAN and the rest of the crew that worked inside was also very nice! thank you so much!!!! if anyone is ever on the location and they want friendly customer service with a sense of urgency, come here they got you're back!!! Thank you LEXIS and the WHOLE STARBUCKS TEAM! read more

This is my favorite Starbucks (and I go to A LOT). This location is efficient and right on point with their drinks. The workers are courteous and kind. I will go out of my way to drive to this specific Starbucks because of how efficient they are as I know I can count on them. Highly recommend visiting. read more

Located off Roscoe Bl. In Van Nuys. Very small and tight parking here they have a drive thru as well goes through the parking area that is tight. The place inside has a lot of space the tables are spread out well. Overall a good SB if in the area. I stopped by here to get a quick bite and drink before heading to a Yelp event down the street. I got a plain bagel and my unsweetened ice green tea. read more

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I try to avoid this Starbucks if I am going to go in because the parking is disaterous! It mixes directly with the drive thru lane and is always a struggle getting in, out, having to try to avoid slamming into cars in the drive thru --- it's rough. That being said, if you are just using the drive-thru, you'll be fine. Tons of seating inside though if you do decide to chill here! The staff is excellent here. Quick and friendly, always working to get it all done. I've only been a few times thus far, but never had an issue with my app orders. I'll definitely be back when up in the Valley! read more

Starbucks - Coffee & Tea Near Me - Van Nuys, California

Unfortunately, this was a very disappointing experience. Our order was made incorrectly, and it seemed like the staff was more focused on talking and laughing with each other than doing their job. When I politely mentioned that the order was wrong, instead of fixing it professionally, the employee remade it very slowly and with a bad attitude. Their facial expressions and behavior felt rude and unprofessional. Customer service really matters, and this location definitely needs improvement. I don't think I'll be coming back. read more

Not the cleanest location tbh... the drinks are always solid but the location could be better! I like to stop by to pick up drinks but never to sit down and chat or to study. read more

ZERO stars -- Literally the worst customer service ever. Second (and last time) my office orders 6-9 drinks plus baked goods, $50+ tip... and get terrible customer service. We asked them if they could PLEASA have drinks ready to-go when I pick it up. I get there and they have them singled out on the counter. No cup holder, no bag. 6-9 drinks plus baked goods. I get there and I'm asking for drink holder and a bag. Isn't that your job? When someone buys something you put it in a bag! No thought for the customer. They all look so miserable working there. Never going back again! Don't even waste your time. The energy is gross. read more

Starbucks - Drinks on counter when I got there. - Coffee & Tea Near Me - Van Nuys, California

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Ordered a Trenta Starbucks Açaí Refresher with no ice and paid for a full cup of ice with half the amount of drink. Also I requested my Chai Tea Latte with cinnamon on top and they charged me additional for Cinnamon Dolce Sprinkles??? Called and spoke to Victor and he says he can't refund me over the phone and that I would have to drive back in this rain and get a partial credit or a remake on the drink. Sir, I don't live close by to walk there. Gas is expensive and it's inconvenient for a regular Starbucks customer to drive back, wait in line and explain the whole thing all over for a refund in person or a remake of the drink when you made not one, but two mistakes for just syrup and water. read more

Starbucks - The amount left after dumping out all the ice. Mind you... this is a trenta! Waste of time and money! - Coffee & Tea Near Me - Van Nuys, California

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This location is a great drive thru option however not so much for going in store as parking is extremely limited and you easily get blocked in by the drive thru line. However their drinks and food are always on point and they get your order out pretty fast. This last time I went they had Polaroids up on the drive thru window of the fur babies who have gotten puppucinos there. It's so cute! read more

Starbucks - Coffee & Tea Near Me - Van Nuys, California

It's Starbucks coffee, so it's supposed to be consistent. My Caramel Macchiato was on standard footing with other places. Place is spacious and relatively clean. Staff were friendly as well. In fact, one of them let me know right away there were no outlets. Which is understandable, as I could see this place being overran by people who have no where else to go. Unfortunately, I came to "stay and work." I'm only knocking out it down a notch because the lack of power options. Starbucks is supposed to be consistent and this is really the only reason why I came here. If you want a quick coffee or a quick meet up, this is your place (parking is tough). But to stay here, find another place if you want a more extended stay. read more

Not sure what's going on with this location. They used to be great, but for the last 3 months or so, every single time we've ordered from here there's between 1-3 things wrong with our order. Also the online ordering system is completely F'd. Even if you select a drink like an ICED caramel cream cold brew that literally has the ingredients in the name, you still have to select all the ingredients separately by selecting the cream and ice. So dumb. read more

This is definitely a hit or miss Starbucks. I am picky as to when I am going to go here versus a different location based on the below factors: It can be tough to get into this location. It's on the corner of a very busy intersection that can get backed up easily from all directions. It's also in a kinda weird corner that shares space with a busy gas station and a mechanics. That means you're fighting to navigate with people trying to fill up their cars, fix their cars, and get their caffeine fix. Definitely Ideal. Secondly, the drive thru space is short which means there can be a long line at busy times of day. It also stretches around the very very very limited parking for this location. So if you're thinking you can save some time by going in, you might not be able to since you won't be able to either access the spots, or get stuck in it as drive thru cars block your escape. The main upside, however, is that the staff here is very friendly and do a great job making your drinks. I've never had a mistake made and never had anything other than the best of customer service. Even when they're getting slammed they are friendly, cheerful, and very willing to help. A+ for their customer service for sure. read more

the inside is nice, however my only issue is how dirty the bathrooms are. And it's not only once but mostly everytime i go! Mind you, it was barely 10am and idk how it got this dirty already. When i got inside the bathroom, their was pee on the toilet, the floor AND in the seat. I flushed it. was so gross. I hope they can do something better about this. They didn't even have toilet paper either what??... read more

Starbucks - Coffee & Tea Near Me - Van Nuys, California

Came to this location to kill some time and catch up on some work until evening plans. First off, it's a drive through and super limited parking available. I had to wait behind the drive-thru line before u could get to the one open parking spot. Poor parking & drive thru concept. Although the inside is quite spacious, and lots of tables to choose from - imagine my surprise to find ALL the outlets on the perimeter COVERED UP --- why? The only power option is to sit at the one communal table that has a power strip under the table. Service is sub par here, at least that was my experience. Maybe I'm used to friendlier and better service at my local Starbucks. Very below average experience 2.5 stars, rounded up to 3 overall. read more

Starbucks - Coffee time - Coffee & Tea Near Me - Van Nuys, California

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Conner was so kind and helpful . He assisted not only with my order but also with how to efficiently manuever the app. I will definitely be back to this location. read more

The gentleman at the window was very friendly and made another pup cup for my dog, once he saw how big he was. However I think it was tacky that he charged me extra for the vanilla syrup, even though I subbed out the classic syrup for it. It was a substitute, not additional ?? read more

Starbucks - Coffee & Tea Near Me - Van Nuys, California

Not much improvement over here and it's actually become worse with the drive thru. There is nothing more cringe than the staff on the other end of the intercom greetings you with "hi, my name is _______, what's yours?". This gimmick was implemented shortly after tipping became an option and as you guessed it, the next play following the phony kindness is to wave the POS in your face and say, "it's going to ask you a couple of questions". Oh? What questions might those be? Like about leaving a tip? I'm not sure about anyone else but I don't really like being guilt tripped in the morning into a forced tip and Starbucks should simply pay their employees better. They are not a small business and can clearly afford. it. read more

The only caucasian (white) woman I've seen there, was very rude to a Chicano(Male Hispanic) I was literally sitting at the table watching this incident. She made the order wrong, he told her she very rudely put his order on the counter (if it was change it would've scattered all over the place.) Than he got upset cause it was wrong again. That girl needs to realize that if it wasn't for us customers, she wouldn't have a job. She needs to learn how to be respectful and courteous to the customers, especially when other customers are watching.(ESPECIALLY). Im taking my business elsewhere! Service was no where near good in my book! read more

Employees are awesome but make sure to check your food. This is what I got today. Threw it out right away. read more

Starbucks - This was in my eggs. Hard and scary looking. - Coffee & Tea Near Me - Van Nuys, California

This Starbucks is conveniently around the corner from my house, however it's almost always busy and the major streets are trafficky. But when I need my very berry, caramel frappe or now mango dragon fruit refreshments, it's so close that I won't be driving anywhere else. Baristas are always so sweet and nice, they always have a smile for me, and I love that (yes, I love to smile a lot, and I am sucker for genuine smile too - beware fakers, cause I'll let you know lol) Everytime I am here, everything is made perfectly and fast, yes parking situation could use some more space, but in my experience they are so fast that you don't wait for more than 5-7 minutes, and come on it's not that long of a wait. Again, like I said, it's my experience. read more

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All I have to say is Kim is the BEST!! ALWAYS very friendly & helpful. She's all that a Starbucks employee should be!!!!! read more

I love the location of this place. On the corner of Balboa and Roscoe. The one star is off for the employees not always closing the lid properly. Also, they are stingy on napkins. And the drive-through is very tight. But I am very happy they are in my neighborhood. I am willing to deal with all the crap and inconveniences. But not for too long. Call here's another update, they are still super stingy on napkins. If you don't ask for some, they will not give you any, even though they are giving you greasy sandwiches and greasy bags. The last time the coffee lid popped open as I was about to take a sip, I spilled burning hot coffee onto my self. That really sucked. I had to go home and change and shower. Instead of going to work. And the last thing that drove me to write this update again, was the forceful tipping. They are forcing you to tip them by shoving the machine right in your face. Not cool. There is no tipping at McDonald's or a Carl's Jr. or Burger King or Taco Bell or Del taco, or any other fast food drive-through. Why the heck are they asking for a tip here. This is a drive-through. There is no real service that I'm getting other than a badly closed coffee lid, no napkins and greasy bags. Oh, did I mention a long line? Yes, there's always a long line. read more

Starbucks - Drive through. - Coffee & Tea Near Me - Van Nuys, California

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Clearly biased towards the drive thru even though there's plenty of room inside. Service was as you would expect from Starbucks but I didn't see any seating that would make me want to stay for a while read more

Last three times order was wrong and the wait too! Bad management on training your employees. One day the price is under 3.00 and the next time 4.25. I should have waited in the long line at the better starbucks at saticoy and louise, they are friendlier, faster, and more efficient. read more

This Starbucks has tasty drinks and a spacious dining area. It is the only one I have seen compared to nearby locations that isn't drive-thru only. Jas and Nia are very sweet, I changed my drink order at the last minute just before they were going to make one and they were very sweet about my last minute change. It made my day, this is my preferred daily stop when I'm in the area :) read more

Starbucks - Venti caramel frappe, yum! - Coffee & Tea Near Me - Van Nuys, California

The parking lot is very small and a little weird but they make their drinks SO GOOD. Vanilla sweet cream in my mouth cold brew is 10/10 at this store. Would recommend to a friend. read more

This really is the BEST community Starbucks in town! The people that work here are great! Thanks for the extra effort in greeting me Happy Birthday at the drive-thru window. read more

Starbucks - Coffee & Tea Near Me - Van Nuys, California

I can't say I wasn't warned by previous reviews. I had no problems with the service or the place itself. But I really always thought that the quality of Starbucks drinks was consistent from store to store. Seems it's not. I ordered the drink I always get from Starbucks, a Double Chocolaty Chip Crème Frappuccino. Worst part, it was almost completely an unflavored piece of ice. Also, no whipped cream on top even though I had requested it. Just a "Grande" disappointment. I never had this problem at any other Starbucks before. I definitely won't be coming back to this one. Hey Starbucks Mananger, wanna give me a credit for a replacement? :-) read more

I'm done coming here after staff didn't close the coffee lid properly and when they handed me my drink it spilled all over me and the car. Always something with the people working there from not getting the order right to having to wait 10min for a simple coffee. Like how incompetent is the staff there? Lobby/sitting area is always filthy from the floors to the tables being sticky and just overall mess. They can't bother themselves to at least wipe the drink counter which was disgusting every time I'm there. Get it together. read more

Dirty place, horrible service - asked for napkins to clean previous customer's table but got ignored, stayed for 30 minutes, staff laughing and joking with each other ignoring the job they should do. read more

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Horrible service , and restrooms not working ‍ I'm on a road trip stopped to get coffee and pee break they have 3 restrooms and none working cashier is also rude today read more

Welcome to the Neighborhood, so glad of you to join us and have a Drive Thru, now I don't have to drive all the way down to Sepulveda and Nordoff for a drive thru starbucks. I'm glad the Wendy's is gone cuz that place really sucked. Anyhow this Starbucks makes my drinks just the way I like it, fast service, great service and I'm in and out which makes me happy. =) read more

What makes this otherwise pretty average Starbucks a location I'd prefer not to visit again is, quite simply, the terrible parking situation. The tiny lot is inexplicably in the same narrow dead-end area as the drive-through. So picture this - you pull into the parking only to realize that the tiny lot is full. But then you're really screwed... because there is no place to turn around and hey - guess what... you're also stuck in the drive-through line! A complete planning disaster. Do not attempt to park in the lot here... even if you do manage to snag one of the few spots, you won't be able to get out because you'll be competing with a long line of cars directly behind you waiting to order their coffee. Other than that mess... this is your standard Starbucks. But the parking lot makes it enough for me to say - never again. read more

I was ordering on the mobile app and when i got to the starbucks the order was ready and the staff look ambitious and kind, I talked to them here and there. The drink that I order was really good i ordered the iced lavender oat milk matcha it was BOMB! And I always pick this starbucks after going to lake balboa or after tennis to get a quick take-out drink read more

the service is lacking some level, the drinks are sometimes made not correctly. The place is very dirty and you get to clean the tables yourself, it's disgusting. Always packed with noisy and annoying high-schoolers who are throwing stuff at each other. It's a chaos, skip this place read more

The staff today were extremely kind helpful and generous. Helped me out with my order and went above and beyond with my technical difficulties. Haven't had a generous moment like this in a long time and extremely grateful. Outstanding staff. read more