I'm a DoorDash driver. I'm a very polite person up until the moment someone intentionally ignores me just because you know I'm a Dasher. I came in. There were customers here, but they've already been helped. I was the only customer in line. I waited and finally got help. As soon as I got help, I heard my DoorDash customers name called out as ready to be served. I politely said to the cashier "Hi, I'm here to pick up for "customers name"". The cashier literally looked at my customers order, ignored it, and began to help the customer that was behind me. The cashier was very polite and kind to the customer behind me, asking him all sorts of questions, helping him order his items. Ot wasn't until she helped all other customers before she decided to acknowledge that I've been waiting for my customers items to be bagged up before they got cold! Is this really how ya'll treat dashers? Why do Starbucks employees hate us dashers so much? This happens frequently at every Starbucks I've picked up from. DoorDash customers have already prepaid for their items and aren't any different than any other customer. Why do ya'll treat the dashers out there, just trying to make money like everyone else, like crap? Photo is of my customers order just sitting on the counter getting cold. read more

Starbucks - Coffee & Tea Near Me - Tucson, Arizona

Great service. Nice setting. Enjoyed my green tea Frappuccino. We sat on the patio and just watched people come and go. read more

I've frequented this spot in the last few months because I've been working at a near by office. The thing I like about this store is that it has a drive through that typically moves at a decent pace. The bummer is that I order the same thing every day and it is never made the same. In addition I get charged differently for the exact same order (if I don't mobile order it). Pretty much a decent spot that does have some outdoor seating. read more

As one who comes from the land of coffee, the home of Starbucks, this is an ok place for coffee. We're here visiting on vacation and must have our coffee so Starbucks is a must stop. read more

Sad all the dead plants on the patio. No more couches on the patio. Doesn't look like too many people frequent this location at least on a Saturday evening. read more

I will simply say that I am so glad I moved to drinking my own, fresh-ground coffee every morning. I spend about $.50/large (venti) iced coffee that is more coffee than ice. Why am I so glad.... Because about two weeks ago (been busy so didn't have time to post until now) I went through the drive-thru, because I was given a gift car, to get a slice of bread. For some strange reason my window didn't roll down so I couldn't order at the remote teller. However, by the time I got to the payment window my car window finally worked. Here's the kicker... The lady waiting at the window had her arms folded and looked at me as if I had intentionally not ordered. I think her name was Nichole. I quickly explained that I would be happy to go back around so as not to delay others behind me but she rudely said "what do you want". I still said that I would go around but she just said again "what do you want". So I just ordered my bread. I was handed it with a frown and not one more word after that. Even though I apologized right upon my arrival I received the absolute worst service that was not deserved. This is Starbucks in the 21st century. This is why Starbucks doesn't get my money. Used to be a cool place but its got the worst service these days.... Although Ft. Lowell/Swan still has pretty good service. read more

This location is the Starbucks closest to home - so when I do have a hankering, this is where I usually end up! I've always had a good experience here. The drive through can get very backed up during peak times due to limited space, so I usually order ahead and park/run in to grab my drink. There is a small but nice outdoor patio that has a great mountain view. The location further north on Oracle is much bigger, but I prefer this cozier shop that is far more manageable and well run (at least in my experience). Thanks, crew! read more

Starbucks - Mountain view from patio - Coffee & Tea Near Me - Tucson, Arizona

Solid customer service and coffee is what you would expect from Starbucks. The drive through set up is problematic during busy times. Cars entering and blocking the line from multiple directions. read more

PROBLEM Music was so loud I would characterize it as rude. The store is not clean. Not a very good Starbucks. SOLUTION Hire, Train, and Mentor good people. It doesn't take the clientele to point out filth and loud music. It takes common sense and client centric leadership. read more

I frequently visit this Starbucks location and the establishment is always clean, shelves orderly, and the staff is extremely nice. Today when I went into Starbucks with my husband, the staff went out of their way to make sure everything was great. My husband ordered his usual and I ordered a water and a white mocha. He received his coffee and my water pretty quickly and we sat down waiting for my mocha. We waited for a few minutes and when he went to check on the status, an employee had already made it and placed it on the counter and someone picked it up. Realizing this, they apologized (totally wasn't their fault) and quickly made me another. I really appreciated the fact that they immediately made me another drink and apologized- even though the apology wasn't necessary. read more

Starbucks - White chocolate mocha and water - Coffee & Tea Near Me - Tucson, Arizona

This deserves the bad reviews it receives. Purports to open at 4:30 but guess that's drive thru only. I had an Uber drop me at 6:30 am only to see a BS paper sign (clearly having been used before) saying they had decided to close the inside. Because, you know, they wanted to. Left me high and dry, no place other than Safeway open. Sitting outside at 45 degrees. Just say you are drive thru only if that's what you do. read more

Yet another Starbucks. However as similar as they all are, they are all different! This one is busy! Fast! Friendly! And yes clean! The menu board is rather lean! Must be a lot of regulars here. read more

Surprisingly when I walked in there was a couple in front of me ordering. There is normally a long line when I come in or go through the drive-thru. Today when I went to order the barista was not friendly at all. I usually have a great experience when I go to starbucks. This woman didn't say anything until I ordered a croissant and she asked warmed? Then she asked for my name. This was the worse experience I have ever had. They are usually very friendly. Even the drive through talks to me more. I will continue coming to this starbucks due to the fact that there is a drive through and makes it convenient. read more

Starbucks - Tall white mocha. My all time favorite. - Coffee & Tea Near Me - Tucson, Arizona

Terrible customer service and rude manager! Our office regularly purchases from this location and we have never had any issues until today! In an already long line we patiently waited then placed our order for a few of our co workers. One of the drinks was made incorrectly so it was sent back to be made again with no issues. Once the team member came back she said "next time you have such a big order you need to come inside." Mind you it was not an issue when the order was placed only when they made it incorrectly. When we called to speak to the manager we kindly let the manager know that we were unaware of a drink limit in the drive through, she said "there isn't a limit but large orders of 4 or more are asked to be placed in the store for the sake of the other customers" . A typical family consists of 4 members at least, so you mean to tell me that you ask every family with 4 drinks or more to place their order in the store? Very doubtful and very disappointing to receive such terrible service from a customer based company like Starbucks read more

Ordered two tall mobile order drinks. Both took an extremely long time(17 minutes) for ordering ahead. Baristas claimed that it was very busy but the store didn't appear to have a high occupancy. Almost drove away without one of the drinks because it took forever for a tall lemonade. read more

Not friendly at all here! Actually rude staff. If you don't want to work, just quit! Maybe the new CEO of Starbucks needs to fly here and teach the staff about customer service! read more

I don't know why this happens but when it's only the male employees working they mess up Orders, forget orders and don't call out name. I'm on a time limit. Last time I waited 10 minutes I walk up to employee area and said if you can't make my drink I have to leave I'll take refund. The guy said oh you didnt get your drink. He said to other guy where's his drink. He said I am didn't get order. What the Hell they are 3 feet away from each other and using ear pieces. I'm done with this location. I will say when the females employees work no issues. Management need to be updated on this and changed if they can not train correctly. Maybe giving money back on this issue. How will the store ever learn. read more

I ordered online. Arrived when my order was ready and waiting in the drive thru line for 25+ minutes for a mocha. Service is super slow. When I got the window my drink wasn't even ready. They just started making it as I rolled up to the window read more

25 minute wait for 1 latte. Poor planning. Understaffed. Never again. This place is constantly understaffed.

@Nick B. I couldn't agree more. You're hotter than a campfire and I want me s'more. Let's meet up for coffee. Just not here....

Very unpleasant staff. Staff in unhappy, complaining and assisting customers is their last priority. Customers are an inconvenience to this team. read more

The employee there was a you know what. I'm 13 and I can realize what she did wrong. My dad was on the phone in the drive thru, and In the beginning she was nice, not rude at all. When I realized Maybe it might be easier for her to hear me at the window we pulled up. I asked "can you hear me now?" She responded with "yes" so having that she can hear me now I order and all is well. Until she repeats my order back to me and says banana bread instead of pumpkin. I try telling her it's not banana it's pumpkin, but before I can even get a word out she runs off to the back to get banana bread. Then, she comes back and my dad tells her nicely " that's the pumpkin bread, correct?" At this point the lady snaps and goes "no it's banana bread, and in the future I'm gonna need you to not be on the phone and order because it backs up the line." Now, yes I understand that my dad made a mistake, but instead of being a total witch about it she could've been nice. If you have a stick up your butt please try and pull it out! In the nicest way possible, I hope she has a good day cause she definitely needs it! read more

I waited over 20 minutes for a drip. I was standing there for almost 10 minutes, then noticed they were taking out filters. Not sure why, I ordered a simple drip. I was in a hurry. I thought about just leaving, but felt bad. I expected some comment. There was not one. When on the road, I spend $ at SBUX 2-3 times a day. The customer focus at this store was broken the day I was there. read more

It's Starbucks so I can't say much. I enjoy a latte now and again, but of course, it's pricey. This particular location can get really congested. Staff is okay; they don't quite have the friendliness of most Starbucks baristas I've encountered. I wouldn't recommend coming during peak times, or if you're in a hurry. read more

I am downgrading this store because for whatever reason the management cannot figure how to keep it clean during busy times. The response "we just got slammed" is no excuse. I like most of the staff, and they work hard and are friendly, but the store HAS TO BE KEPT CLEAN. read more

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Ordered Cool Lime refresher, and got almost like water. It only has a hint of lime flavor and full of ice and water. Don't go this location. read more

Starbucks - Iced caramel macchiato - Coffee & Tea Near Me - Tucson, Arizona

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I love this location. Rachel and Pioquinto are my favorite baristas. They are terrific! read more

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I'm not a Starbucks fan, but sometimes it just can't be avoided. Had to be on this side of town and was meeting an ex-coworker for coffee to catch up, so Starbucks was convenient. Its not a very comfortable Starbucks as the seating is kind of on top of one another, but the shop was clean. The service was polite and quick. The coffee was just meh. I've become addicted to the Cafe con leches in Miami. Ask one of the "baristas" (said in my most sarcastic tone) at Starbucks for a cafe con leche and you'll get a blank stare. I ordered a Caffe Latte as that is the closest they have, but still just meh. read more

Friendly staff, fast service and love the layout! All the greatest things you want from a coffee house. Especially if it's Starbucks! read more

Starbucks - This Starbucks is fancy! I dig it - Coffee & Tea Near Me - Tucson, Arizona

Mr. Paul was very unprofessional by telling "idk what does the sticker say". When I asked if the order pick-up drink was mine.

Rude as hell the worst service didn't shake drink didn't even use manners I work in service I understand how hard it can be but the experience I had was ridiculous rude read more

I met a friend here once a week and the service is always quick but not very personal. there are so many people here is hard to find a place to sit. Not a good place to work but a great location and fast service. read more

Starbucks - Nice warm coffee on a chilli day - Coffee & Tea Near Me - Tucson, Arizona

Staff is erroneous. I have never waited so long for a drink at Starbucks, even when it has been packed. To top it off, I recieved my drink nearly 5 minutes before my friend, and he ordered before I did. Drink was shamefull and goes hand in hand with the ill-founded workforce. Everyone who works there looks like they want to be anywhere else, but starbucks. read more

Service was quick. No hand soap in the bathroom! Tables were dirty. Lots of staff, but no one was attending to the minor details. read more

Nice sized Starbucks inside. Drive thru is never super packed and they've always gotten my order correct in the drive thru. Tonight I placed a mobile order and they almost forgot an item but they quickly corrected it and apologized. Baristas are friendly and helpful though. read more

Every time I go to this Starbucks I am disappointed. There was probably about 5 baristas behind the bar and not one greeted me when I came in or acknowledged me when I got to the register. I basically had to wait until the girl on the front till saw me and acknowledged me. They leave far too much room in my iced coffee when I asked for no room at all. I've asked in the past to have it topped off and got an attitude in return, I wouldn't have to ask at all if it was made properly to begin with. read more

My favorite location.. place is beautiful and I get tons of work done here =) The only problem is I have is with the lack of outlets.. and table space. The tables in the middle are pretty much without outlets, and if you plan on staying long.. you have the option to either sit on a bar stool.. or a one person arm chair.. or that long table they have up in the front where everyone pretty much is fighting for because its the ideal place to study. read more

Using the drive through is ALWAYS a delight. At this particular location they seem to "get it" and always get my order correct. In a world full of ups and downs this is a constant- yes. In honesty I have never stepped foot "inside" as I am usually in a hurry. But as far as accuracy in the drive through-- it is great. Thank you team. read more

Best Starbucks customer service ! This is the first time I come to this location and the stuff members are awesome ! We went through the drive-through and the girl on the speaker understood my fiancé accent , he usually always struggle , also the lady at the window was very nice and caring! I really liked coming here ! read more

I love the free wifi, lounge chairs and outside seating area! It feels like a real coffee house. The part that needs work is to have an electrical outlet by each table or in the table/on the floor - this is my mini-office and I can be here all day - java it all up - yet need better electricity outlets! Love the coffee, service but wish the price was more reasonable. read more