Stopped by for coffee and the drink was good once I finally got it, but the service was definitely on the slow side. It felt like a long wait for a simple order, especially when you're just trying to grab a quick coffee and go. The staff was still friendly, but the pace could definitely be a little faster during busy times. Hopefully next time it moves a bit quicker. read more

Starbucks - a car parked in front of a starbucks coffee shop - Coffee & Tea Near Me - Tucson, Arizona

The older women that work in the drive-through window are rude and lack customer service skills. I've never been to a Starbucks with this kind of customer service when I order my drinks and give them my mobile app or try and show them my receipt. I feel like I'm in trouble. I'd rather go to Dutch Bros where everybody is pleasant and they're willing to add on a drink if you want with a smiling face. This place sucks! read more

Awesome staff!! Brit is awesome!!! Clean store! My drink was exceptional! Restrooms clean! I'll definitely be back here!!! read more

Starbucks - Coffee & Tea Near Me - Tucson, Arizona

Haven't been here in a long time because it's mostly a drive through now. Staff remembered me. That's always nice. Friendly baristas. Too cold to sit inside. Con: Outside tables were really dirty. read more

Starbucks - Yum! - Coffee & Tea Near Me - Tucson, Arizona

JUST DRIVE ACROSS THE ROAD to the other side of the freeway for ACTUAL customer service!! This was THE WORST experience at a Starbucks in what...30 years???? KYLE?...the "boss" was absolutely insufferable and knows NOTHING about serving guests. Whoever owns this store...GET RID OF THIS GUY. 5 am. No one in the store. We are traveling across the country like MOST people on the 10 frwy. Trying to get on the road and need a couple cups of coffee....so go in - as we have for YEARS all over the country...order 2 cups and 2 refills to put in our travel carafe. Lady takes the order, we tip her and then HE COMES OUT to declare that while he gives the REFILLS for FREE...we MUST ...absolutely MUST first drink the original cup there. This is AFTER we have already paid. He wants to charge us full price for the refills because it is his STORE POLICY. Well, I appreciate that...but CHANGE THE POLICY or accommodate the customer since you took our $ and then failed to execute the order???? Of course, we are confused and upset since we just want to get on the road on a holiday weekend and really can't afford the time to sit there with HIM and drink coffee for fun!! I ask him to PLEASE CHARGE US (DOUBLE if need be) the REFILL FEE instead of GIVE us free refills (which is a TOTAL money loser by the way)...but he say absolutely NOT and declares he MUST NOW REFUSE US SERVICE because I am being mean (or just SHOCKED at the horrible service) ???!!! OMG...drama queen!!! Meanwhile...I had already poured my coffee into a carafe to just get a refill in my existing cup....WHICH HE puts his fingers all along the rim ...violating health codes...which he then recites to me to justify that he is going to throw that cup away and get me another cup...right...ok...all kinds of waste happening...but ya. Keep TALKING about store policy. So I INSIST that he give me my CUP back so I can leave and remind him that servers should NEVER touch the rim of any glass, cup, drinking device as to PROPER health code compliance and basic protocol in any food service establishment...since he CLEARLY did not know and was drunk on his managerial power trip! So annoying that having been in HUNDREDS of Starbucks over 30+ years...this kid creates such an intolerable experience...I want to never return...however...I realized that is THIS STORE policy / attitude issue...and we HAPPILY drive across that freeway to the OTHER Starbucks and are greeted JOYFULLY and given 100% excellent and friendly service which we GLADLY paid for...as is expected and always experienced at Starbucks typically. SO....we will NEVER go to this store on the WEST side of 10frwy at Cortaro again but will just go the the other one on the EAST side with a FAR FAR BETTER staff. Your HORRIBLE REVIEWS should tell you to get rid of this kid/manager/power hungry freak and listen to your customers!! HORRID EXPERIENCE...and DUDE...IT'S JUST COFFEE...relax! read more

Do not come here they are so rude!!! I kindly ordered my drink and i asked to use a gift card and the lady just shoved the screen in my face and i told her the gift card only swiped yet she was so busy shoving the tip button in my face and she just showed me the screen and it said declined because she didn't listen when i said it only swiped so i gave her my other card AND SHE ASKS FOR A TIP AGAIN !! She didn't say one word to me the whole time she was rude and still expects a tip every time i go to this location i am treated with disrespect and i wont be returning and i advise others to do the same. read more

If you want a place to get work done, this is not the Starbucks for you. It's small with limited seating inside and out, but if you just need to grab and go, this location is perfect. The drive thru is always super fast, the staff are always friendly, and the orders have always been correct. It's conveniently located and easy to get in and out of. I know I'll be back again and again! read more

Stopped at Starbucks to get coffee, and some R&R after driving for few hours. To my dismay - this is nothing like any other Starbucks I have seen. The establishment has no tables, only 3 chairs, and no food display. Customers are asked to pick pastries from the flyer which is handed to them like they do it in airlines. Ambience is that of a taco stand with most people opting to drive thru. If this store is the future of Starbucks, I will not be their customer! read more

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Arizona Pavillions is where you can find this Starbucks. Great for grab on go for today's road trip. read more

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Clean, friendly, helpful and good food n drinks- whats not to love? My go to for first thing in am! read more

Starbucks - Got my red cup! - Coffee & Tea Near Me - Tucson, Arizona

Just ordered a Matcha with an EXTRA scoop of matcha and the lady literally gave me a cup of white milk, halfway filled with foam and the lady at the window said they changed the recipe, eventually I asked for a refund and the lady flipped me off and slammed the window. And the best part was, they demand a tip! Garbage business, even worse prices. read more

Very small with no seating inside; some seating outside; dirty floors both inside and out, and no toilet paper in bathroom; drive thru was very busy, but with no other customer inside but myself, I waited 10-15 minutes for a tall iced tea. Service was friendly. read more

Probably one of the busiest Starbucks I've ever been to, but it was well worth it. About the only negative I can see at this store is their lack of two public restrooms. Oh, they have two restrooms, but one is reserved for employees only. The atmosphere inside is terrific and kitschy like most locations and as packed as it was, we were still able to find seating for my wife, myself, and our niece. Waited for several minutes for our mobile order and never heard my name or saw anything like what we ordered. I approached the counter and asked if the app had selected the correct location. The barista was shocked and told me that it was in fact a location far on the other side of town (Kino and I-10). Turns out on our recent trips to Shreveport, LA and San Antonio, TX we had made stops at that SBucks, so the phone app defaulted to that store rather than the one we were standing in a few minutes earlier. The barista asked to see the receipt, quickly jotted down our order, and promptly made our 3 drinks. So amazing. We thanked her profusely and then called the other store to let them know so they could gift the other drinks to some of their patrons. Impressed to say the least. We'll be back and I'll check the app a little more closely before ordering next time. read more

Starbucks - Long bathroom lines because they only have one. Their second bathroom sits empty and is marked Employees Only. - Coffee & Tea Near Me - Tucson, Arizona

Extremely slow. Went inside because the drive thru had about 10 cars. Ordered my drink and stood there while they made the drinks for all 10 cars plus probably another 5 or 6 cars after that. A group of 7 girls came in after me and 3 of them got their drinks before I finally had to ask if mine was coming out anytime soon. Seemed to remind the girl that I had ordered something and I finally got it a few minutes later with a half assed apology. Save yourself the time and money. read more

At Fort Lowell and Swan. Ever since a key store manager (Jordan) left, service has fallen apart. Messing up orders. Mobile orders not filled, or long out-of-line delays. read more

It's hit or miss for me at this location. On this evening I came with my partner and we ordered two drinks. It didn't seem too busy inside but I guess the drive-through was jammin. As a result, I waited and I waited and I waited some more; and finally somebody asked me: what did you order? I ended up getting my coffee and my partner's coffee almost 20 minutes out. While I waited I took a couple of snaps of the floor behind the service counter. It is always amazing to me how dirty the floor can get in a coffee shop. But what's even more amazing to me is how dirty the counters are and the items used for steaming milk and so on. Also, the coffee is the other or miss many times that flavor is not consistent at least for me and my partner. She describes the flavor at times like brewed roasted old pinto beans. I think it's nice that they guarantee your drink to be good or they'll replace it. Tonight however it was worth the trip just not worth the wait. read more

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I came thru after work on a Friday afternoon around 2pm. I opted out of the drive thru due to the long line. FYI the drive thru will be packed 9 times out of 10 mainly because its such a small space to confine such a popular Starbucks location. I placed my order inside and was able to use their restroom while I waited. I ordered a grande, hot caramel macchiato and a pumpkin loaf. If you are trying to cut back on sugar, I highly recommend you request half the normal amount of syrup used. The staff was a young crowd of college kids and they were very friendly. Customeer service was surprisingly great! My coffee was made professionally! Perfect amount of milk froth and the whipped cream wasn't totally melted when I took that first sip. My pumpkin loaf tasted like a trip back to the month of October. It was scrumptious! I will be returning to this location FOR SURE! Plus, its right off the I-10 freeway aka convenient location! read more

Starbucks - Grande, hot caramel macchiato with whipped cream (melts fast) - Coffee & Tea Near Me - Tucson, Arizona

As Starbucks go, this one is ok. They made my coffee correctly, but I felt like I was stuck in some time warp after I got in the drive through line. Nobody was moving, nothing was happening and their was no end in site. This was at 3pm on Monday afternoon! I can't even imagine how this place is early in the morning! The pick up window is freakishly high, so if you are not in a truck or suv, you will kind of be reaching up. There's a curb next to it, so you can't really move your car closer either. They aren't all like this, but appparently someone thought it was a good idea. read more

Interesting little Starbucks I stopped by one day in Tuscon, AZ. First of all it was very small inside to the point it just had two chairs to sit. Otherwise it was normal with bathrooms, drive thru, etc. It was very , very clean and I believe it had just opened. Definitely not a hangout Starbucks but it was efficient and got the job done. read more

Starbucks - a shelf of hair products in a store - Coffee & Tea Near Me - Tucson, Arizona

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Just at this Starbucks and thought I would try a breakfast sandwich for the first time. I ordered the double bacon, egg and cheese. Never again. It was terrible - tasted old, not warm and looked nothing like the picture when ordering. The coffee I got was great. The staff was super friendly - but will never get a 6.00 breakfast sandwich there again. It was awful - so much so, I wanted to just throw it away - but I was starving. read more

Grabbed a salted caramel frap. It tastes great and they actually still had the salt to make it. Fast and Great service. read more

Starbucks - Coffee & Tea Near Me - Tucson, Arizona

I will NEVER go to a Starbucks again!!! Constantly screwed with their erratic app. Starting to screw up a lot of orders. And their practically inaccessible to communicate with. NEVER follow through on committments...... I really loathe this company and have made it a personal mission to dissuade as many people as I can to ever support this company read more

This Starbucks is great. They are fast and always polite but we have had some trouble with a few of their workers recently being mean to my mom and myself when we order. They have said things under their breath or laughing behind our backs. This does not happen every time we go though. It's a standard Starbucks and doesn't really stand out on any special. Just know that they may be a little slower due to the popular choice of drive-thru there. read more

Starbucks - I love the customer service, and the view is nice when you sit! - Coffee & Tea Near Me - Tucson, Arizona

It's a coffee shop with no indoor seating....In Tucson, what are they thinking! Their old floor plan worked much better. Their drive through layout is pretty bad when it's busy. Really hard to use the available parking. read more

Corporate office needs to evaluate this store! Slow service throw drive thru. Don't get orders rite the first time, I have been coming to this location nearly 6 years and the last year or so has been with soo many problems occur read more

Great location with outside seating. Staff is friendly and service was decent even though this location gets very busy in the mornings. Enjoy your next cup of coffee at this Starbucks location! read more

I'm a regular at this location because of the Ina construction but now that you can cross the freeway I suggest going to the location in front of Target. By far the SLOWEST service ever. Every time I go it's 20-30 minute wait no matter if they're busy or not. The drive thru is the absolute worst. Went inside to see if the wait was better and ended up standing there for 25 minutes. What a joke it is to have 5 people working the line but having 1-2 drinks leaving the counter every 7-10 minutes because employees are too busy talking amongst each other. Seriously, drive to a different location. It's worth the extra drive. read more

Wah! The local coffee house I used to visit when I was in this area went under! Bah! Well, a man has gots to have his mocha, if you know what I mean. Hmm. OK, that sounds dubious at best. Anyway, I went to the local Starbucks instead after discovering the local independent was gone. Service was actually friendlier than the last time I visited a Starbucks. But the coffee was not up to even Starbucks normal standards. Espresso in my mocha was off...did they change their espresso roast since my last visit to this chain? Or was it just burnt or something? Is Starbucks losing consistency? read more

During the pandemic I have been going to the Starbucks at 5970 W. Arizona Pavilions Dr., Tucson, AZ 85743 most Sunday mornings. To avoid the long lines at the drive thru I have been getting up at 4 AM to be the first in line when this store opens a 4:30. The baristas are always so friendly. I always ask for a pup-a-chino for my dog, and a Grande, non-fat, no-foam Latte for my wife. They always top the dog's treat with five calorie Milk Bones! Thank you, Arizona Pavilions Starbucks, for making the pandemic tolerable! read more

This location is very hit or miss with their service and quality. I have had them not get my order correct a coupe of times and the person taking orders/at the window acting like they wanted to be anywhere else but there and the drive-thru line takes forever to get through! However, when you catch them on a good day, they are awesome! I was only in Tucson for 7 days (and literally went to this location every single day because my family members live off Cortaro Farms), but on the day that Rebekah (and a guy whose nametag I wasn't able to see) worked, not only did I get my sconed warmed up (like I asked), I got a correct order and total and smile at the window. So this place can be a crapshoot, but it was the closest location to me during my stay and proximity to a caffeine fix takes priority! Footnote: They were just renovated! read more

Been here years. My favorite place. My favorite drink is Caramel Brûlée latte. But just come on holiday season

Absolutely awful experience ever time we come here. Burnt shots, messed up drinks, the list goes on and on. I would recommend avoiding this place. Horrible Starbucks location. read more

This is my local Starbucks. I tend to hit this place up before heading to work. Since I've been here a 100 times, it's hard for me to really say much about getting in quick, as I'm used to driving around the Pavillion's Center/Walmart parking lot; meaning it's not easy to get in and out of. The staff always say hello when I walk in. It's always clean and tidy. So far, they have always had the extra's I like to order; protein boxes and salads so I've enjoyed going here. It's not a higher end store, but they seem to get drivers like myself in and out of the drive thru fairly rapidly. It meets my expectations every time. read more

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When I went in this morning to get coffee, I spoke with Aaliyah and she was so sweet and took her time getting my coffee order just the way I like it. Thanks, from Timmy read more

This location has a drive-thru...but if you use a reuseable cup for a fancy drink, they still use a disposable cup until you get to the window. Go inside instead if you want to not waste. The staff seemed a bit distant and not too customer friendly. In fact, the barista seemed a bit impatient with me while I was deciding how to make my however-you-want-it Frappuccino. Overall, nothing too noteworthy, but does the job. read more

Starbucks - Coffee & Tea Near Me - Tucson, Arizona

This Starbucks is normally pretty quick about getting you in and out. The last time I went into the store I had my complimentary birthday drink. It was suppose to be loaded on my Starbucks app, but I am having difficulty with it. I showed my barista my email and the app and she had no problem giving me my free drink which can be anything on the menu. It is a great way to keep you going back, but who doesn't love spending $3 for a small cup of coffee. I must say Starbucks has it figured out when it comes to going back frequently. Sure I can make a regular cup of coffee at home, but I have to keep my gold status and I want to keep getting free drinks so I keep going back spending my hard earned money. Their customer service is great and they will make it right without questions if there is a mess up. This location is pretty quick and very friendly. read more

Starbucks - Caramel frap - Coffee & Tea Near Me - Tucson, Arizona

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Update from the last review. The rating will be base on a category rating system. Drive-thru: If you are one to want some coffee first thing in a morning then give the drive thru a pass. You will end up waiting in line for around 10-15 minutes. Katherine is absolutely one of my favorite drive thru employees. As you pull up to the window, she tends to greet you and ask you about your morning. Rating: 7/10 Mobile Order: The app is pretty easy to use. If you are curious on if they have your favorite bakery then the app will tell you if the item is sold out or not. If you do place a order before you arrive there then be sure to pick up your order quickly (less than 5 minutes). I have had my order stolen from me before I got to pick it up. Rating: 5/10 Inside: The interior has a nice cozy and rustic feeling. If you are hoping to get some quiet reading done or work on some homework better bring some noise cancelling headphones. It can get a bit loud at times. Rating: 8/10 Total score: 20/30 (66%) Drive-thru: 7/10 Mobile: 5/10 Inside: 8/10 read more

Line is ALWAYS LONG! because workers more very slow for a extra busy Starbucks always out of main snacks and drinks I drive the extra 5 miles to avoid it's not worth it read more

I absolutely adore Justin and Abby at this location. They are so sweet and kind to everyone every single day, and constantly portray an uplifting attitude. I look forward to seeing them each and every time I come to this store. read more

Great service. Staff was very helpful. Didn't have to wait too long for all our drink. Sat outside under the umbrella enjoying the great Arizona weather. read more

Starbucks - Coffee & Tea Near Me - Tucson, Arizona