Short: quiet, quick, basically perfect order each time I come here and super efficient. Usually a good amount of staff that is pleasant. It makes a great spot to enjoy some Starbucks goodies and take a moment to enjoy/sit around from the busyness and do your thing! (Like chatting or studying) read more

See all

Worst ice white mocha ever! I will never go back to this location again, poor service they all were bumbling around

https://chng.it/hmkGVFFp4T I love Starbucks so much, I want it open 24/7/365! The Issue I work night shift at a 24/7 hospital and need caffeine. There is Dutch, but I do prefer Starbucks. I'd think it'd be beneficial for all the other night shifters out there, and Starbucks as well. I would vote the Starbucks located on Gateway. read more

Starbucks - Coffee & Tea Near Me - Springfield, Oregon

Every time i stop here they are friendly. Also the last 3x i have been here it is like they curated the music just for me. 80s/90s new wave bringing up so memories from my youth. I can't stop tapping and singing along, tone deaf or not, so great. It's loud and i like it. read more

Order at counter good, helpful. Wrong order received at pickup. Subsequent "attitude" surprising. Guess no one apologizes anymore rather justifies. "Most have entered it wrong". read more

We were able to drive right up and order our drinks - a huge surprise. But, the baristas who spoke to us over the speaker to take our drinks seemed like they'd rather be somewhere else. I realize how subjective this is, but I just didn't feel like they were focused on customer service. Then, when we got to the window, they gave us the wrong drink and had to remake it. No apologies. Just a bit more snark. read more

Food is good ambiance is good went through the drive thru this evening and was asked if I needed my change. Is this a new way of begging for tips? What kind of question is that? I always tip but servers but when ask if I need what's due back to me it's weird. read more

This is the worst Starbucks I've ever been to! Do not go here. Waited 20 minutes for a drink when I was the first person in line. Then when I finally received my drink it was spilling everywhere over the sides. I asked for a new cup because coffee was literally everywhere. Instead of giving me a new cup they took the lid off and were spooning my coffee into the trash! Gross! They are horrid!! read more

I wish I could get this location zero stars absolutely atrocious customer service very rude and zero accountability they have definitely lost my business Dutch Brothers from here and out read more

We needed a quick shot of coffee so we could continue south on I5. We found a happy staff, a clean main room, and nicely tended to bathrooms, thanks for that. Our well made dopio rounded out a nice visit. Properly espress-oed up, we continued our journey south.. read more

Starbucks - Coffee & Tea Near Me - Springfield, Oregon

This location is probably my all time favorite. The staff is always kind, helpful, and human. I order a drink that is not only way too complicated, but usually is never executed consistently at most locations. However the Gateway location has ALWAYS made my drink perfectly. They also have remembered me each and every visit and have gone as far as memorizing my drink order. I truly look forward to and prioritize visiting this Starbucks every morning on my route to work because it is always such a pleasurable and satisfying experience. read more

Drink was made perfectly! Just what I needed after our long drive from CA. Staff were friendly. Clean store and restroom. read more

Starbucks - Grande Iced Double Shot - Coffee & Tea Near Me - Springfield, Oregon

I use the app to order ahead so I don't have to wait in a long line. Generally, the drink is ready right away and the staff is friendly. This week, however, the door was locked and we were directed to the drive-through. There were at least 10 cars in line, so I left without picking up my drink. There's no way on the app to cancel an order, so I'm out of luck. I wish a notice would have come up when I placed the order that I would have to go through the drive through lane. read more

I went through the drive-thru a couple days ago. This isn't a typical Starbucks location I visit. But if was close, on my way to a meeting at work. I grabbed two grande white chocolate and raspberry mochas, one for me and one for my manager. The total was almost $10, which seemed a tad high for what I was getting. But they were delicious. My manager is a Dutch Bros fan, and even she loved that drink. When she asked me what it was, I told her it was happiness in a cup. Service was quick. I have no idea what the barista's name was, but she was quite pleasant. No real conversation, she got to the point, and got the job done. Which is just fine with me. I actually despise the overly cheerful type that work at Dutch Bros that make me want to throw up with their disgusting level of fake cheer. I was there less than five minutes, with two cars in front of me. So they were definitely quick and efficient. I'll be back! read more

I've been a decades long Starbucks customer, I found myself Dutch Brose more often these days. But my son has been asking for a pumpkin spice latte so I gave it another try. Well I won't have to worry about my son wanting to go to Starbucks anymore because it pumpkin spice latte or whatever it was sucked. when they handed it to me it immediately felt really light like a whole bunch of foam and not much drink. but even that proved not to be very good either. you did it to yourself Starbucks I understand nobody wants to work anymore you're left with what you get and they want to unionize sorry be a while but I'll try again Sometime in the future. read more

It's a Starbucks so it's busy but they always say hi and flash a smile. Love that they remember my drink and will always fix it if something's not right. read more

Best thing ever great food and drinks and good service and people looked good.. cool things

Amazing service by Christy Saturday night. She is cheerful with a contagious smile. Refreshing after a long day!

Wow, just wow! I was so impressed with the service I got today! Excellent customer service and very fast and efficient. read more

Starbucks - a cup of iced coffee on a table - Coffee & Tea Near Me - Springfield, Oregon

I have frequented this place many times. Spent several hours here browsing and sipping/eating. Very friendly service. Consistent taste with other Starbuck stores. read more

Soooooo from the looks of the rest of the reviews I am the odd lady out giving them so many stars, but they totally earned it! I came in and literally all of the baristas said hi to me, it was a little overwhelming, but nice! It was not busy at all and one of the girls came to the register right away. I placed my coffee and pastry order and the girl addressed me by my name. She was super friendly. My drinks was ready within a couple of minutes AND it was made properly. My Chocolate croissant was hot and ready to go as soon as my coffee was. Now that I think about it, while this is my first review of this place, I come here every time that I am in town and I have never had a problem. read more

a couple of those workers had no customer service. They were short staffed said one of the workers, yet they were still talking and being lazy af. Not to mention they were just cringey talking about harry potter n shit. read more

I only have issues with this location so if you don't mind drinking whatever they hand you this is your spot but if you want your drink a certain way steer clear of this location!! They are the worst and management doesn't care read more

See all

Came in excited to experience the worst Starbucks in the PNW. We were highly disappointed. The place was spacious, with that pleasant post-lysol gleam rising from empty tabletops. It smelled vaguely of croissants. We were greeted by two chattering baristas who complimented our outfits (the fifth star is a reward for the ensuing ego-boost). Our drinks appeared promptly on the bar and were perfectly satisfactory. The old reviews are clearly outdated, this is an exemplary establishment. read more

How hard is it to make a drink you ask? This Starbucks will tell you. They constantly mess up on drinks, and from the looks of it...mine aren't the only ones. It would be ok and understandable if I wasn't spending $5 on it. Also understandable if you made it the right way after the first re make, but after the 4th???? Really? read more

Starbucks - That layer on the bottom there, settled shot? Nope. Caramel and salt. Portions people, portions. - Coffee & Tea Near Me - Springfield, Oregon

They're one big mess here. They're super unorganized & are the slowest Starbucks I've been to. Mobile orders are normally suppose to be made first but they won't make it unless you say something. Don't expect they're online Starbucks page to ever be up to date either. Waited 11 minutes for a green tea while they all just sat around and talked. They need a better staff here read more

What's going on with your guy's hours?!?! One day your open then the next day you're not. I understand that there's short staffing issues right now all over the place, but to be entirely closed?!? At least have the drive thru open for your customers. They last two time is was there and you were closed, there wasn't even a sign up or anything. You're going to start losing business because people can't depend on you being open. I've already started going someplace else. Too bad. read more

This is an average Starbucks in an average, non-descript stripmall right on Gateway off the highway. I've been to better and I've been to worse; hence the average rating. Reading the other reviews of this site, my experience was totally not as dismal as the others. It just wasn't stellar, either.... When my daughter and I visited this small coffee shop, it was late afternoon and there was nobody inside. I think there was one car in the drive-through, as I heard the rear employee taking an order through or talking to someone through the drive-up window. Nobody greeted us when we entered and the shop interior was bland and somewhat colorless. Mark was at the counter and, initially, there was nobody behind us, as we were alone in the place. He was pleasant, and we placed our orders. Mine was perhaps a bit complex, as I wrote out on a vente cup what I wanted (ice, ice coffee, sugar-free vanilla syrup and non-fat milk, in the proportions I wanted). Apparently, as I was explaining this to Mark, a huge line of folks were lining up behind us. I told Mark to take the other people first but he said no. I didn't think my order was as complicated as it turned out to be, but it took a long time for Mark to get it, and then he had problems processing my gold Starbucks card (my kid didn't even give him her partner number, as it was clear this additional step would just prolong our time there, and we had already been there at the cash longer than needed, and the folks in the long line behind us were getting antsy. It became uncomfortable. It was clear Mark needed more help behind the counter to deal with all the customers in this store. Our drinks came out good, the way we wanted them. So the wait and discomfort was worth it. read more

Waited in drive thru for 10 min for two cars to order their coffee. Seth ordered a refill on regular coffee. "We don't do refills on coffee in drive thru anymore. I can give you $0.10 cents off your cup though." Dammit! There's no way to back up with cars behind me. There's no way to go around the two cars in front because of a curb. So, we sat & waited just to drive through a drive thru. We finally got through to park & Seth walked in to order his refill that he wanted. He mentioned what happened at the window to the counter barista. She said all the Starbucks are that way now but he should've let Seth order just this once so we weren't waiting in line for nothing. While Seth was still at the counter, the barista walked back to the barista at the window, & loud enough for Seth to hear, told him to let customers order a refill if they're not aware of the new change. He didn't look or sound very bright. He seems like the kind of person that needs direction from someone on anything & everything all the time otherwise he'd just stand there. Thanks goes to that one barista that knew how to do her job. read more

Drink was not made according to Starbucks drink recipe card! Horrible service! As a former barista it's was a disappointment especially for a $6 drink! And this was after my drink was already re-made due to another mistake! read more

Location and drive-thru option are why people continue to go to this store or else I'm just always unlucky. The service is always awkward at very least. My favorite time was when I asked to pay for someone else's order and got questioned about "why" I was doing it by the cashier. The answer is because I watch Oprah and I want to. That wasn't enough though, I got this oddly dirty look and asked multiple times if I was sure. I will go out of my way to avoid this location at this point. This is Oregon, we love drive-thrus, more Starbucks are popping up with them, maybe that's why they're so bitter all the time. West 11th @ Acorn Park & 7th @ Washington have drive-thrus too if you're looking for another option. Both places have service most people have come to expect from a Starbucks. read more

They have never messed my order up and are typically nice. Though, every time I come here whether there are 3 cars or 13 cars in the drive threw, they take a long time. Today was the worst. I understand they seemed busy, but I was in line for over 30 mins once the whole thing was said and done. Never have I ever been in line that long anywhere. I would have just left but there was no exit with cars in front and behind me. read more

Terrible Starbucks- I've arrived here multiple times a few minutes before closing and they refused to serve me. They should put a sign out if they are closed. Never going back. read more

The slowest and least friendly Starbucks on the planet. I would rather have a root canal without novocaine in the Seattle bus tunnel while listening to Barry Manilow's greatest hits than ever have to go to this Starbucks again read more

This is the most convenient Starbucks location wise but we now go out of our way to a different store. I understand it's not going to be perfect 100% of the time but it's almost always bad! I sent my coffee back because it was burnt just to get another burnt coffee. What I like about Starbucks is their general consistency, but this location just doesn't have it together. read more

Went here twice today. Once to grab some Joe Boxes, then to get my own drink. This morning at 7 AM on the dot I had my order ready to go for pick up. I super appreciate that. Many times I have ordered things from other establishments, and they have not been ready. Back in a few hours later, I was pleasantly greeted by Cordell! She was super nice and even helped me remember my receipt (for my expense report). read more

I don't often frequent Starbuck's, but when I am visiting family I sometimes do. That being said, I will NEVER go to this Starbuck's again. There is one employee that seems more concerned with how 'cute' she is and how annoying she can get away with being, and it is simply intolerable. She is awful - unconcerned with customer service, flippant and cavalier. I will never return. read more

I waited in line for 10 minutes, they only had one person taking orders. I ordered two venti house coffees. She came back and said they only had enough coffee for one. All three types of coffee was out. How can you run out of coffee at a coffee shop! read more

Every time I come it's dead and my order takes way longer than any other Starbucks I frequent. When I asked a barista today how much caffeine is in the very berry refresher she told me none it's just juice and water which I know for a fact is wrong and when I mentioned the green coffee extract in it she said I was wrong. I wasn't I went on their website to make sure I wasn't going crazy read more

These guys did an amazing job. The lobby is closed due to COVID and I was hauling a trailer that wouldn't go through it. I called and they were great. Took our order and let us stand by the drive thru to wait for our order. Thank you everyone. read more