The water taste like water from a toilet and the hot chocolate to hot. It took a while for me to get the stuff.they don't even ask me if I want a straw. read more

The Original Firehouse Coffee has become one of my go-to spots for great coffee. The quality is consistently top-notch--every drink I've had here is a solid 10 out of 10. While it isn't the type of place where you can sit down and hang out (it's drive-through or walk-up only), it works perfectly when you just want excellent coffee without the frills. The staff is pretty friendly and efficient, which makes the quick stop even better. I appreciate how consistent they are with both the drinks and the service, and it's clear they put pride into what they do. If you're looking for a reliable place to grab a great cup of coffee on the go, this place is absolutely worth the stop. read more

We recently moved to the neighborhood and have been here many times already! Love the seasonal drinks, especially the spring blueberry cold foam matcha! Good breakfast sandwiches & always friendly service :) read more

Edit a couple months later: still no prices. No prices on the window for a while now. Too long to not have prices.. Orders always end up being more expensive than anticipated. Id like to tip more but i feel like prices change depending on who's making the drink. 8$ for an iced 20oz chai is nearly $3 more than Starbucks 24oz. Ive also bought the 24oz which was also $8, so thats been confusing. Pretty expensive and not consistent prices. considering other local coffee options in town. read more

The ownership is new, and since then things have improved. The gals are so much more attentive, always have a smile on their faces. If they know then they know your order. Mine is the best every time. I don't go anywhere else in town. I support local. Check out the New Ownership. I'm read more

I want to give this place a higher rating but I just can't! The coffee is good, the staff are super friendly, and the menu is endless. BUT the pricing is crazy. The price for a cup of coffee is already priced high and then they charger per flavor, per cream, and an additional fee if you use a card. On top of a coffee already being $6+ at this point they also ask you for a tip making it awkward to say no. If you want to spend about $7-$9 on a 20oz coffee this is a great spot but if you want a good coffee for a normal price point I suggest going somewhere else. I want to love this place but I can't justify for charging .50 cents per add in to basic black coffee and then a request to tip. read more

Original Firehouse Coffee - a menu on the wall - Coffee & Tea Near Me - Eugene, Oregon

Wonderful coffee! Amazing and kind staff. Always friendly and personable. I am a regular and will continue to be in support of this fantastic business. read more

My favorite coffee shop. The girls are always so kind and helpful. I've never had a bad experience here.

The employees are so friendly and the coffee is the best I have found here so far! Great Service and very time sensitive if there is a long line. Love this place I go almost every day! read more

My fiancée and I go here multiple times a week! The staff is so friendly 100% of the time and they always make our drinks perfectly. Definitely my favorite coffee spot! read more

I went here after a friend told me about the Chocolate Mocha Shake. Intrigued by the words mocha and chocolate I went to try this. The shake was very good... Tasted great. The thing that was lacking is customer service. No welcome and a feel as if the business was too good for us and the employee had a very snotty demeanor Made me think I was just another customer they just wanted to hurry through. Also, it is ridiculous that you get charged .25 cents for whip cream and .50 cents to use a credit card. I think this business will not get anymore business from me. read more

Original Firehouse Coffee - Mocha chocolate milkshake - Coffee & Tea Near Me - Eugene, Oregon

We love this place and go here often. The drinks are great, floofy fun drinks and drip and iced coffee all good. The baristas are great, it's a bummer other people left negative reviews based on service. We've always had positive experiences and baristas are supposed to come a little angsty anyway. We love firehouse! read more

The absolute worst customer service I've ever received. The owner is horrible, witnessed his wife accidently spill a drink she just made us and he proceeded to SCREAM at her (in front of his customers) when it was clearly an accident. He would not stop, this went on while we sat there in silence while he angrily remade our drink and she cleaned it up in tears. Each and every time we go here every single employee is so rude. What happened to coffee being about customer service and making a good drink. Do not go here unless you want to be treated horrible and bad over priced coffee, save yourself! read more

The owner (a man who I don't know the name of since he doesn't wear a name tag) is incredibly rude and heartless towards his staff AND his customers. Constantly berates and belittles his employees in front of customers, never wears a mask around customers or employees, and doesn't know how to work his own payment system. Horrible attitude, I feel so sorry for the staff. read more

okay so I have been going here for years best mocha milkshakes hands down but they are the most expensive coffee spot charges 1$ for a lid for crying out loud to get whip cream for 75c So in order to have whip cream you're charged $1.75 they charge to use your card and and now charging for ice Ridiculous Plus the blonde older lady and the younger girl with long blonde curlyish hair are just out right full rude To charge like they do at least be a little more nicer they might actually get a tip as well read more

When I go to get a coffee and I'm paying for it, I'm not just paying for the coffee, I'm paying for customer service. You can have the best coffee in town but if your employees are rude it makes you the worse in town. Seriously, improve the personalities of your employees and maybe you'll succeed. Will never, ever go there again. Not to mention, they didn't even know the product I was requesting. Cheap customer service= cheap overpriced coffee at Firehouse. read more

I love this place. Friendly and the coffee tastes good. They always prepare my drink the way I want it. I come here from time to time. Will come back. read more

My first time here and I won't be back. They charge an additional $.50 for using a debit/credit card. The coffee tasted burnt, and I kept drinking it for a few minutes hoping it would grow on me but I just grimaced with every drink. Coffee is a treat for me, and this was a waste of money and big disappointment. read more

Original Firehouse Coffee - 16oz. Vanilla Latte tasted burnt. /:( - Coffee & Tea Near Me - Eugene, Oregon

Ive been coming for years. Finally want to get my free coffee after combine all 5 of my cards.(12 punches) They gave me major attitude because one of the original one was from a Coburg location. No $1 off or this time only. They lost me. Bad customer service! read more

I LOVE their coffee and the people who work there. They are knowledgeable about the coffee they brew and serve, and it is reasonably priced. For a little extra you can have ice cubes made of coffee in your iced coffee instead of regular ice cubes. Sometimes during the busy times there is a line of cars in the drive thru - but they keep it going fairly quickly by coming out to get your order or confirm your "regular" order so it is ready when you get to the window. They do have a punch card for a free beverage after 10 at the regular price, cudtomer appreciation sales and double punch days. read more

I love this place. The customer service is good and the quad americano is really good. Make sure you get a punch card! and try to pay with cash read more

I will start this off by stating that I have been a barista for 3 years so I can get picky about my coffee, but I'm genuinely disappointed in the service I received today. I get it, making q complicated drink can be annoying, especially when it's blended, but the barista who served me was rude and rolled her eyes at my requests. I asked for a medium blended snickers with almond milk, and a mix of bold and smooth espresso. She charged me 50 cents more for asking for mixed shots, which is absolutely ridiculous. If someone were to come through my coffee shop and ask for half-calf (half decaf half full calf espresso shots) I'm certainly not going to make them pay extra unless they ask for an extra shot. I know that perhaps this isn't the barista's fault, but no where on the menu was I informed that I'd be charged more for asking for mixed shots. I feel as if she did it because she could. I also requested almond milk, because I am severely lactose intolerant. I took 3 sips before I was in agonizing pain for the better part of my 2 hour commute to Portland. My drink definitely contained dairy, which I understand as a barista is sometimes an honest accident and it can get mixed in somehow, but after how rude the barista was to me, I don't feel like making a real excuse for her. I definitely will not return if I see her working. The other ladies have been incredibly kind, and always make my drink correctly, but this experience has turned me sour. The price for a medium blended snickers with almond milk and mixed shots was $6.50, which is nearly a large blended drink at Dutch Bros and is MORE than a venti frappe at Starbucks. I no longer recommend this shop. read more

This place nickel and dimes customers for things like whip cream. The coffee tasted horrible and cost $6 for a 20oz flavored latte. I'd rather get burned coffee at Starbucks, that is actually cheaper. The customer service was great though. read more

good coffee drinks. prices are extremely high for the area. $7.00 for a 32oz. breve and then a additional .50 if you use a debit or credit card. Yes their coffee is good but not $7.00 worth the good, therefore i wont be going back. read more