Great service for a classic big business franchise. With all of the problems in retaining quality staff this Starbucks has remarkable customer service. We ordered, chit chatted, played on our phone, and still received our strawberry açaí in a very reasonable time. I would still destroy a piece of corporate art and a national franchise without regret. Then I would need to find another local Starbucks. #projectmayham If boys go to a Starbucks, do women go to a Stardoes? read more

Starbucks - Not what you expect. - Coffee & Tea Near Me - Richmond, Virginia

This location was fast and friendly. I order from the app and they were getting my order ready when I pulled up. I had 2 strawberry açaí refreshers and both were made perfectly as requested. The inside looked clean. They seemed pretty empty when I came in And they got my order ready fast. I would recommend this location. read more

I passed another Starbucks along the way just to come to to come to this one. I've been here several times and it's always consistent service and friendly hospitality. I was greeted upon entering the door, there was no line so my order was taken immediately. I took the opportunity to use the restroom (which was clean) and able to retrieve my drink and my warmed pastry in a timely fashion. I've been to this location times and will continue J.E. to keep this spot in my rotation for all intensive pit stop purposes. read more

Starbucks - Whole Bean Coffee - Coffee & Tea Near Me - Richmond, Virginia

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Terrible. Pick ANY OTHER STARBUCKS. I ordered a flat white and a nitro cold brew. The flat white took 10mins. I asked where the other drink was only to find out they don't have any left... She asked if I wanted to replace it with a regular iced coffee, which costs a lot less, and did that but they did not give me the rest of my money back, and they did not offer anything else to recoup my lost cost. Also, this shouldn't have taken 20mins, to pick up coffee. Dear owner and managers, STEP UP YOUR GAME. It was not busy so don't use it as an excuse. I watched your employees not even address me and another customer that this happened to since he also ordered a cold brew. They could have asked if there was something they missed since we had been standing there for so long but they never made eye contact or even say sorry, things are taking a while. read more

poor customer service,we calmly asked for napkins and there were no napkins then guy started screaming to wait.

Great coffee shop but hard to find, tucked away near a Walmart. My husband loves the coffee and I always grab a free water. Starbucks can be counted on for clean bathrooms except for the hot air hand dryers which I don't use. Good stop. We will come back again. read more

Starbucks - Starbucks - Coffee & Tea Near Me - Richmond, Virginia

So, I never really go inside any Starbucks, unless it's in the supermarket or target- I always use a drive thru. This Starbucks was a little slow to give me my order which was just a tea (pink drink) and banana bread. The banana bread was pretty good bc they warmed it. My pink drink wasn't sweet enough though. Otherwise, your typical Starbucks experience. read more

Starbucks - Secret pink drink - Coffee & Tea Near Me - Richmond, Virginia

This location has the nicest people working at it. I constantly bounce between 7 different Starbucks locations every 2 weeks and this location is consistently efficient. It's a bummer that they're closing down to renovate however I know when they resume operations that they will be even better. It's also nice that this Starbucks is choosing to upgrade and beautify in this geographical area, with the new upscale neighborhoods nearby, this Starbucks is a good future investment for the brand and the franchise owner, if there is one. read more

Caramel Apple Spice Nuff said I ain't got say it no more Put some respect on its name One of the best drinks to have when it's cold outside! read more

This location is one of the best I've visited! Everyone is always so cheerful and inviting even when the lines are long. They make it a point to let you know they're working on your order and get it right every time. I've only had one issue here, but it was corrected immediately. I pass by 2 other Starbucks just to come to this one. read more

Are used to go quite regularly, but stopped after bad coffee and multiple times messing up the order. Tried them again, horrible. I do not understand how you can do one drink as part of the order, but not do the other one and then attempt to do it wrong. I ordered 10 minutes prior to coming into the store. Once in, multiple people who ordered at the register, got their coffee before mine. Will not be going again. read more

Nice and clean! The addresses on yelp and maps are all messed up. Wouldn't allow me to check in on the other Starbucks. I don't care I got my caramel crack and that's all I need. There's lots of stores. This place has a drive-thru. read more

Starbucks - Coffee & Tea Near Me - Richmond, Virginia

I love my Starbucks & even more so when it's a drive-thru. On a recent trip driving back from DC, I saw the sign on I-95 S & was so excited! It is easily accessible on/off the interstate. Thankfully at 10 AM on a Monday morning, they weren't busy. I was able to drive up to the drive-thru & place my order. The Barista on the speaker could not have been nicer! When I pulled up to pay, I was greeted with a friendly, "hello" & a nice smile. In no time, I had my skinny caramel macchiatto in hand & I was back on I-95. The temperature & taste was perfect! I will definitely remember this location. read more

They have really easy on and off from the interstate! They work quickly and work fast and don't put you behind schedule. I have never had an issue here. They have issues due to being right off the interstate. The bathrooms stay clean and crisp. read more

Starbucks - Coffee & Tea Near Me - Richmond, Virginia

Very berry hibiscus! This is one of my fav drinks when I don't feel like having that coffee after taste but still gives me the energy I need. This Starbucks is definitely one of my fav spots because the drinks are always made correctly. read more

Starbucks - Very berry hibiscus! - Coffee & Tea Near Me - Richmond, Virginia

Best Starbucks experience ever! Lance was an awesome barista with great customer service skills. He made our day.

Just ordered a tall cinnamon dolce latte extra hot with whip. Too hot to drink in store, which is what I like. Went to my next stop and wondered why my cup was so light. Missing whip which I requested and about 1 1/2 more inches of milk. Too late to go back. Feel ripped off. This is not a coffee worth $4 read more

Starbucks - Coffee & Tea Near Me - Richmond, Virginia

I have been here twice. Never again. The first time it took two tries to make a simple latte. No flavor, just espresso. The second time it was three tries. They have an uncaring, unconcerned staff. The condiment station was a mess. They will not get a third try. It is coffee. It is not that hard. read more

The service was 100%, but my mocha frap didnt taste like reg coffee with zero chocolate flavor... read more

Starbucks - Coffee & Tea Near Me - Richmond, Virginia

The line moves pretty fast every time I go and the staff is always friendly. I haven't been inside yet but most Starbucks that I've been in are clean and have the same setup for the most part. read more

Starbucks - This is my go to. Grande white chocolate mocha - Coffee & Tea Near Me - Richmond, Virginia

I came in mid morning to seeing 2 of the 6 employees making drinks with customers lining up and the drive through getting long. I don't blame the individual staff members but management is not allocating labor effectively which is leading to prolonged wait times. read more

I feel somewhat ridic reviewing a Starbucks (how different can they be?) but my experience this past week motivated me to do so. I will say this: all the employees I've encountered are delightful. As nice as can be. However, every time I go through the drive through my order gets messed up. One time I ordered a venti black iced coffee and grande sweetened iced coffee. I received a grande black iced coffee and grande hot sweetened coffee. Another, I ordered a trenta black iced coffee and grande sweetened iced coffee (can you tell my drink preference?) and got two trentas instead. Again, the employees are as nice as can be (and, full disclosure, I didn't complain about the messed up orders because I knew we would drink them anyway) but they should invest in one of those drive through screens that verifies your order. If you have to go to this branch, go inside. If you really want drive through, drive the extra 5 mins and go to the Parham/Staples Mill branch instead. read more

Seems like a good location. Went through the drive thru. There were 4 cars in front of me and I drove away in less than 2 minutes. Guy that took my order was fast and efficient. read more

Starbucks - Ready for my first pumpkin drink of the season! - Coffee & Tea Near Me - Richmond, Virginia

I'm a regular at this Starbucks, but typically only get a Pike Place roast, black. Never had a problem, not like my order is horribly difficult. Everyone seems relatively friendly, and I always bring my smile. A word of caution: the new Nitro Coldbrew DEFINITELY contains meth . I decided to try it out last week and it literally ruined my entire day. I was so jittery and had like 4 panic attacks. Very tasty, but that's how it lures you in to drink the whole cup. read more

Horrible costumer service . And they missed up my coffee twice . They don't listen well to the costumers what they actually ask for .

I'm a Starbucks fan, so I am biased. I rank these stores against each other. This one is a-ok, and that's exactly what the stars are for. Service was ok, coffee was as-expected, and I think I would return and have a cup here again. read more

Stopped here on a roadtrip. The place was clean and nice. The barista got our orders correct. What more can you say?

This used to be the fastest Starbucks drive-thru I'd ever been to. Then is wasn't for quite some time. But ever since the location down the street moved and got a drive-thru, these guys are back on top of their game. Drinks are regularly ready by the time you get to the window and pay. This is appreciated. I don't see a lot of the faces unused to see here all the time, but most staff is very friendly and this store is always very clean inside. read more

I really like this Starbucks because the staff is always super nice and the drinks are delish. BTdubs, the new honey frapp is bomb.

Not the most friendly Starbucks ... like 5 people working and no customers in the store but my family. It's like we were bothering them to make 2 drinks. We pay a pretty penny to come here, so I expect friendly service. read more

It's not the best sbux in the world but by no means the worst. Have gotten many correct drinks there.maybe 4 star but not 1star.

The most disgusting Starbucks I've ever been to. There are flies everywhere! Tried to find a seat and saw food and garbage all over the floor. While waiting for my order, i was attacked by soo many flies i decided to just leave and go to another Starbucks. I also asked for the address to this location and no one even knew the address. You practically live and work in the store for hours and you don't know the address??? wtf? read more

Military family passing through, driving from Texas to NY. Drive thru, ordered coffee with sugar and 2 shot of hazelnut, did not have sugar in coffee. Also ordered caramel Frappuccino with extra caramel and that was just fine. read more

Right off I-95 and easy to get in and out! Barista's could be friendlier tho!

I literally never do reviews. This place is not well staffed at all. Between the drive thru, the inside line and mobile orders, they could NOT keep up. After 25 minutes I ended up requesting they cancel my order and made it instead. They hadn't even started it yet. And then I went to leave and couldn't because the drive trough line was so long and wrapped around the parking lot. There has got to be a better system. You lost my business. read more

Drinks were fine. Staff was very slow on low volume day. Would not go again if in a hurry.

I thought that I would stop this early morning to participate in the bonus star special. So I ordered the Old Fashioned Grilled Cheese, and the Fizzio lemon ale drink. The promotional offer ends on the 16th of July. The the bread was kind of hard, and the cheese had melted on the toasted part of the bread. I love the lemon ale drink. I also ordered a cheese Danish which was warmed up. I like my cheese Danish cold or room temperature. No one asked if I wanted it warmed. I guess they just assumed. read more

So apparently 3rd time isn't the charm. I go to Starbucks twice a week to treat myself. I always order a trenta vanilla sweet cream cold brew because it gives me a pick up early in the mornings. Well the LAST one I got there wasn't any sweet cream, hardly any vanilla, and taste like they used espresso and not their special cold brew blend. VERY DISSPOINTED that I have wasted $5 dollars on a coffee I can't drink. I WILL NOT BE GOING BACK TO STARBUCKS PERIOD. Dunkin donuts and another local coffee shop near me has a great cold brew and at least it's made consistently correct. I use to drive out of my way for Starbucks but now it's worth my time. Would recommend that people go elsewhere for their cold brew coffee. read more

I go to this Starbucks constantly because I have to pass it on my way to work and it has a drive-thru. The problem is that they get my drink wrong at least once a week. It is so annoying to think that you are about to take a sip of a delicious toffee nut latte only to find out that it's really a mocha in the cup. Today I ordered a peppermint white mocha well stirred and got a white mocha with all of the white chocolate on the bottom. Additionally, the staff is not very personable and can really make you feel like an annoyance. read more

Service can be slow. Staff is friendly but appears to prioritize the drive thru orders over the inside.