Larissa- The proper way to greet a paying customer that enters your job and you are at the front is "Hi welcome to Starbucks" Team try a smile instead of frowns. Sticky times in this location. read more

Very clean Starbucks. Great location between LA and Palm Springs for a bathroom and coffee stop. The service is as expected at Starbucks, quick and friendly. Great freeway off and on location with plenty of parking. read more

Starbucks - Clean location. - Coffee & Tea Near Me - Redlands, California

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everyone here seems to have an attitude??? and on top of that 6 out of the 10 baristas on the floor wearing black aprons and no one knows how to make a drink lets be so fr. I ordered a SMORES FRAP with extra chocolate syrup.... They added MOCHA... have your baristas know the difference and teach them to make the drinks. I asked for regular amount of sweet cream in one of my other drinks and blonde girl in the black apron makes the drink with HALF the cup of sweet cream. Let's have everyone review recipes and measurements and and attitude check while we're at it read more

Starbucks - s'mores frap??? are we so serious right now - Coffee & Tea Near Me - Redlands, California

Never crazy busy, fast service and friendly staff. One of the cleanest and friendliest stores. Keep up the big smiles. Thank you!

I went in this Starbucks the other day and my barista Bella was AMAZING! She was so attentive and polite. Very welcoming environment and my caramel macchiato was delicious!! I will be coming back again :) read more

Consistently poor service. Almost every time I have ever come here you can stand at the register for 5 or more minutes before you're even acknowledged. I usually end up mobile ordering from inside. More concerned with the drive-thru than who is inside. Then your bakery order takes another 10 minutes after you get your drink, and then they tell you they're out of it. It's clear this staff couldn't care less about giving you any kind of good service. It happens time and time again. Done with this place. read more

My gosh whoever made my drink today... chefs kiss, this location is always consist-ant with making my drink perfect I always always order the same thing because its so good thank you! read more

Starbucks - Iced Brown Sugar Oatmilk Shaken Espresso - Coffee & Tea Near Me - Redlands, California

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I don't normally stop by Starbucks being mindful of what companies I support with my money. I stopped by this location to grab some oatmeal and a drink. There was an issue with my order that I didn't realize until I got to work. I called and they remedied the issue- I went back the next day and they remade my order. I so appreciate it! The drinks are good here! read more

Horrible customer service not very welcoming. No one greets you when you walk in. Came here from a stop from Arizona. A lady with tattoos and no name tag was cleaning off the tables. I come in and ask if they have a larger trash can where I can throw our trash and instead of saying I'll throw that away for you. She says oh there all the same trash size like what? Wow who says that to your customer, ok I guess I'll place this on top of the trash can. We use the restroom and see a nasty bathroom how gross. They need to check their restrooms every hour to check on it especially with an empty store this is unacceptable. Empty food Display. I would never thankfully come back to this place. read more

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"I visited this Starbucks and was really impressed. The barista was super kind and got my order exactly right. My drink tasted amazing, and the atmosphere was cozy and relaxing. Highly recommend!" read more

Fast service, attentive and friendly .Great Starbucks location so definitely . Nothing much to add. read more

Starbucks - Coffee & Tea Near Me - Redlands, California

I was there today and my matcha was not tasting like matcha lol I asked the cash register man Robert and he made sure to make it right. I was very happy with my matcha. He was nice and had great customer service. That's a great thing to have. Great Job Robert! read more

Starbucks - Coffee & Tea Near Me - Redlands, California

No internet. A staff member who both was late to attend to me and did not ask for my name, which staff is supposed to do. And Starbucks is known for being queer-friendly, but nothing was there, during Pride month, except for a paper. The review is not 1 star because I got a refund. (I paid for a coffee to use the internet.) read more

I understand that sometimes stores need to close early--but what's unacceptable is failing to notify customers. I pulled into the drive-thru at this Starbucks only to find it completely shut down, with no sign or notice posted anywhere. There were several other cars waiting as well, all of us assuming service was still available. A simple sign in the drive-thru lane would've saved everyone time and frustration. It's basic courtesy and good customer service. I hope management takes this seriously and improves communication moving forward. read more

Prior to ordering cashier was chatting it up with a customer blahhh blah then once we approached him he walked away .. and came back took our order and did not take our names .. couldn't even say thank you for your service for being an army veteran.. read more

Very dirty inside! Once I saw a roach in the lobby I left, no way I'm ordering anything after that.

Let's face it: Starbucks is Starbucks. It's a huge chain and Redlands, alone, has 10 locations. We all know what their coffee is like. So in this review I'm reviewing their seasonal specialties: Pumpkin Cream Cold Brew and Apple Crisp Macchiato. The WOW factor of the Pumpkin Cream Cold Brew was the pumpkin spice mix on top of the foam: it's a nose tingler (it's a word in my dictionary). I really enjoyed the aroma: Thanksgiving has arrived. The rest of the drink was okay: refreshing, creamy and had the pumpkin spice flavoring. The Apple Crisp Macchiato didn't have much of an aroma, and much of the flavoring was on the bottom of the cup. But after we stirred it up, the apple crisp was pronounced. It was refreshing and did taste like an apple crisp. It was a bit on the sweet, syrupy side. As with Starbucks drinks, you already know they are full of calories and pricey. But as an occasional treat on a warm end of summer or fall day, these may be worth considering. read more

I admit it. I'm kind of a weirdo. For a non-coffee fan, I really like the Starbucks chain as a whole. I love the smell of coffee. It always smells so appealing, but the taste is almost always too bitter for me to handle. In the past decade or so, the Starbucks chain has diversified its offerings to include more tea-based drinks and other caffeinated deliciousness like their Refreshers line. I've even slowly become a fan of their PSLs. Part of the fun is that you can customize your drinks in a variety of ways to suit your tastes. I stumbled on this location almost by accident. One day about 3 months ago I was buying something off Facebook Marketplace and they asked to meet in the parking lot for this location. It's right off the Ford Street exit in an area of Redlands I'm not too familiar with. I didn't even know there was a Starbucks location here! Bonus! It's kind of tucked away in a smaller part of Redlands in a small plaza. I've been here 3-4 times since I discovered it last year. It's a really cute spot that's bigger on the inside than it looks on the out (what I call a "TARDIS" location). Every time I've been here the baristas and staff have always been friendly and helpful not only to me but others as well when I've noticed their interactions. I actually set up here for a couple of hours to do some work on my laptop and observed the staff here being very friendly. They've also managed to get my drink orders correct every single time. Usually, I've had issues with some locations forgetting parts of my orders, or just downright getting them wrong. I'd say this spot gets a good solid 4 stars with room up or down for future visits. The only problem is I usually need to be in this part of town for some reason or another to even remember it's here! Still, it's a nice little find. read more

Worst Starbucks customer service ever! Rox may want to consider a different role if interacting with customers is not a strength. She handed us our food and drinks without saying a word or confirming the order, which felt dismissive and unprofessional. Her attitude came off as rude, and the overall experience was disappointing. Unfortunately, we won't be returning. read more

Am a daily customer for over 2 years I have never had an issue with staff always so polite and caring..theres a new girl with pink hair in the drive thru and she is so rude and not friendly at all. read more

Shout out to Todd for amazing customer service. Nice to meet someone respectful, friendly and willing to help.

This is my go to Starbucks in the area! They have the nicest staff, and are usually super fast taking orders and preparing drinks. I've been here many times and have yet to have a significant issue. That being said, they consistently run out of oat milk! This is my milk alternative of choice, and it's always a bummer to be told that they don't have it. I can understand if you're arriving right before closing and this happens, but it's happened during the day multiple times so that is my reason for removing one star. Other than that, I really do love this location. Whether you walk in, drive thru, or use mobile order, you'll be taken care of here. read more

I'm still impress with this staff. They are always cheerful and always morning feel better. Ximena is just wonderful and super sweet. She makes you feel like you have known her for a long time. Thank you to everyone who works there. I appreciate you guys! read more

The bathrooms were the worse I have ever seen. Very dirty and pee on the floor. Looks like they haven't been cleaned in weeks. I couldn't find a napkin to save my life and I already asked for a straw so I didn't want to bug them again. Just all around they could do better with customer service and cleanliness. read more

Darn I liked this Starbucks but they gave me the wrong coffee. I went through the drive through and ordered a latte. I didn't drink it until I got to my destination. When I drank it, it was really sweet. I looked at the label and it was a white mocha. I can't drink that due to a medical condition so I had to throw it out. This may have cured me of going to Starbucks. A lot to pay for the wrong drink. read more

Pulling up to the drive through at 8:25 and no answer. Their hours say 9pm. It's not the first time either. It's always like this it's so annoying read more

Horrible customer service. I went through the drive thru where the completely ignored me. I eventually pulled around to the window where I was two staff members. One looked directly at me and looked extremely annoyed and then walked away and the other turned her back to me. A third employee eventually walked out from the back and also turned his back towards me. They continued to completely ignore me until I eventually drove off. I had checked the hours and they were still open but had clearly decided to close early... which really I don't care, just let me know. I filed a complaint that was passed on to the store manager who still hasn't gotten back to me so clearly I can tell the issues start with their management. I will not be returning to this location, not that I think they care. I'm a firm believer in reaping what you sow so their success in life will be a product of their own actions and how you treat others. Good luck. read more

I came by close to closing and my work vehicle was too large to fit in the drive thru, Kat was very kind and helpful. Thank you again!!

I went to Starbucks and asked them for light ice, and they heard me clearly, but still filled up the whole cup of ice. I don't appreciate Starbucks giving me no drink. This happens almost everytime. read more

This Starbucks is usually my go to, but today I ordered in the drive thru a modified venti shaken espresso with sweet cream cold foam. There were two cars ahead of me in line, and the cafe didn't seem busy because there were baristas standing around. The barista at the window was friendly, but upon leaving, we realized that they had forgotten the cold foam. We were in a rush to head out so we couldn't turn around to get the drink adjusted, but we wish they had put more care into preparing the drink since it is an up charge for the cold foam. read more

When i arrived earlyvthis morning 7:10 am There was a line of 6 person including myself. I am very surprised you can order andbpick it up. How cool it is. Never done and i saw more than two persons. Maybe i am a kind of behind on things these days in Starbucks. The workers are nice and greet you with Good attitude. The place is clean and nice inside an outside. I ordered a cafe latte and a coffee lemon cake. I like it the orders took few minutes. Since i experienced the ordered ahead. I am surprised. The dinning inside is very clean and good customer service the gut who attend my order. read more

Starbucks - Sitting outside - Coffee & Tea Near Me - Redlands, California

This is hands down the Starbucks to go to in Redlands. Their service is always friendly and the drinks are amazing! Lily is always a ray of sunshine, and I just love her friendly face, attitude, and attention to detail!! read more

I was a bad, bad customer today. We ordered the spinach and feta wrap and they had to check if they had it. When he came back and said they did I changed my mind and ordered a turkey bacon instead. Then he went to check on had and cheese croissants just for me to switch to a ham and cheese sandwich instead. So as my punishment they gave us some weird looks and a half blended frap. It was watery and crunchy from the unblended ice. Well played Starbucks, we deserved this one. Maybe if I'm better next time they'll give me napkins. read more

Starbucks - You see those unblended ice chunks? See I'm not crazy - Coffee & Tea Near Me - Redlands, California

majority of the female staff are incredibly rude and miserable. i know how it is to work a service job, its not always enjoyable. but when a customer is polite, friendly and respectful i don't understand the logic in being so rude in return. never had a problem with the male staff though, they always seem to be in a good mood. drinks are typically mediocre at best. this is the only starbucks on my way to work so i've given far too many chances out of desperation. read more

Even though it's not good for you nobody makes coffee and teas and all sorts of yummy things to drink and eat. Don't like some of the dumb thing they do and what they tend to stand for. But every once in awhile I just have to have A hot mocha cappuccino.Some of the teas are pretty good and I love a mocha Frappuccino also read more

Just because I say light ice that doesn't mean light drink too. Bih if I'm paying 5 dollars for a mf drink, fill my ish up!!! Like it's not coming out of your check!!!! . I'm going to start going to the other one down the street... read more

Starbucks - Could have sworn I paid for a venti not a grande - Coffee & Tea Near Me - Redlands, California

alex helped me today and he was amazing!!! i needed help finding a price for a cup he took time looking for it even tho i didn't get the cup and even washed my plastic cup for me !! employees like him rly make a difference :) my matcha also tasted very yummy read more

I love Starbucks. Drove to CA from Phoenix, AZ as a last minute resort to go take care of something very important. I was so glad to find this location! I got breakfast and coffee. read more

Best Starbucks in the area! Coffee is always made correctly, baristas are super nice, and they get their guests in and out quickly. Highly recommend this location, thanks for the awesome service!! read more

Its currently 3:24pm and this Starbucks does not have any of the 3 items i asked for. 1. Double smoked bacon sandwich 2. Bacon gouda sandwich 3. Dream bar (crispy treat) The server said she does have the dream bar frozen but it will take a few hours to defrost. "Would i like one of those?" Really... she just asked me that?! Im surprised this starbucks has coffee today! We stopped here from a long road trip and were very disappointed by the lack of having popular items on the list not in stock and just a note.... wouldnt you take some dream bars out of the freezer when the shop was running low before you do run out? This starbucks sucks!!! read more