Best customer service!!!! Tuesday morning on 5/19/2026 I really appreciate the employees for helping me choose the right drink I desired.

I stopped by planning to grab a coffee and work remotely for a while, but the experience was disappointing. My iced vanilla Americano wasn't mixed, so I ended up drinking concentrated vanilla syrup/sugar at the bottom of the cup. On top of that, the drink was filled so high that it was already spilling over when it was handed to me. The bigger issue was the Wi-Fi. The internet appeared to have DNS problems on both my phone and laptop. I have some networking experience, so I spent time trying to troubleshoot and reconfigure my computer before asking the staff. A barista acknowledged they were aware of the issue but said they didn't have access to the router or anything to fix it. If this location wants to attract remote workers and people staying for a while, I'd recommend looking into the Wi-Fi reliability. It made what should have been a productive visit much more frustrating. The staff was polite, but the overall experience could definitely be improved. read more

I've been going to Coffee Bean and Tea Leaf for a long time and have never seen one in such poor condition. The bathrooms were absolutely disgusting to begin with. I asked for simple syrup and they just put sugar in my iced coffee instead without sharing with me that they didn't have their simple syrup made. I only know because I asked for extra and he had to tell me he didn't have any and had used sugar instead. He also forgot the cinnamon on top. The ice melted immediately telling me their iced coffee wasn't very iced. I would definitely avoid this location in the future. read more

The barista came off as passive aggressive when picking up a DoorDash order. Purposefully mispronounce name to "Michael" after I told her my name. Incident happened today 8/11/26 7:40 am dark hair, dark colored oval glasses, she advised there were 4 orders ahead. No issue i stepped away from the pick up area and took a call. She went ahead and had the items from my order and placed them all separately on the table. All my prior DoorDash pickups have been bagged and sealed by this location consistently. I asked for a bag and was responded with attitude saying it was a pickup. Other DoorDash orders were bagged up not why she was singling me out felt personal. I got the bag and bagged it myself, poor customer service, inconsistent service with a splash of attitude. Maybe retraining is needed for the employee? Definitely don't recommend DoorDash from this place if you want inconsistent service. Definitely recommend going to one of the many other coffee shops they're a lot friendlier. read more

cookies and cream decaf made my stomach hurt and my head and full of milk never again want this to be removed off the menu? I will never purchase this again. this is disgrace. read more

The Coffee Bean and Tea Leaf in Redlands is one of those reliably good stops that makes a busy day feel a little more manageable. The drinks are consistently delicious and always prepared quickly and expertly, even when there's a small rush. [[HIGHLIGHT]]I also really appreciate how spotless the store usually is, which somehow makes the whole experience feel calmer.[[ENDHIGHLIGHT]] It's an easy place to pop into for a pick me up without overthinking your order. Sometimes dependable, well made coffee is exactly what you want, and this location delivers that every time. read more

The Coffee Bean & Tea Leaf - Pumpkin cold brew - Coffee & Tea Near Me - Redlands, California

See all

PERFECT COFFEE SHOP EXPERIENCE! [[HIGHLIGHT]]It's a shame this location closes at 8pm-ish as it's the perfect spot to cozy up, read or study![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Orange street's location has plenty of tables and chairs for individual or group visits.[[ENDHIGHLIGHT]] My family and I stopped by for an ice blended drink and coffee before closing, the girls at the front were super quick and professional. [[HIGHLIGHT]]Overall, this location had great vibes.[[ENDHIGHLIGHT]] I had a brief chat with an older lady who had a few coffee-related questions. I answered a few for her but then the ladies stepped in and clued her in. They were quiet, but kind. [[HIGHLIGHT]]I saw plenty of coffee ground bags and tea powder on the shelves, I love the smell of Coffee Bean.[[ENDHIGHLIGHT]] They had a few merch items like small coffee cups, but nothing too crazy! Recommendation : Brown Sugar Hazelnut Ice-blended drink! It's limited time so grab it while it's there! read more

See all

Conveniently located just at the first exit after the 210 joins the 10. Off the fwy and through the 2nd light, right turn and you're there! A quick stop, glass of iced tea, bathroom break and back on the road! [[HIGHLIGHT]]Staff are friendly and helpful, this place is clean and tidy[[ENDHIGHLIGHT]]. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Redlands, California

This place is the worst. I was standing at the register for over 5 minutes being completely ignored. Last time, I ordered 2 drinks and a bagel and it took 35 minutes. It was not busy. Their coffee is gross too. Worst coffee shop in Redlands. I've tried this place at least 1/2 dozen times and it always disappoints. read more

Wish we had one of these in Seattle! My wife likes to get the white chocolate latte and the Vietnamese cold brew. I love their dark chocolate latte. They are all creamy and not too sweet. The nugget ice is fun, but does melt really fast. We recently tried both the turkey pesto sandwich and the chicken bacon ranch baguette. Both had really yummy bread and a good amount of meat and cheese. The sauces were more subtle, the pesto in particular I wish there was more of. They frequently run an "order a large, pay for a regular" special, so make sure you have an account in the app before you go in! read more

See all

Honestly, I visit this location a lot. So I'm very disappointed to report my most recent experience. I always order ahead because I pick up my coffee on my way to work. Multiple times my order wasn't ready even though the loading circle had completely closed on the app. Today was no different. I understand that this is a busy location however it doesn't take too much to communicate. Also why is my order saying completed when it's not? I'm watching people come order get their drinks and leave. By the time I get my order it's cold, no stopper, and not even a single apology. Like I said this isn't the first time, but it's definitely the last. When I tried to make a complaint on the site it conveniently isn't working properly read more

When ordering employee was pleasant, did ask for egg bites that were ordered to be cooked extra, when I got them they hadn't been cooked extra, they then tried to gaslight me by saying that they had been and now they couldn't be cooked extra because I had looked at them off of the counter, per the manager, mind you I hadn't stepped away from the counter at this point, time for new management Starbucks will now be my go to for a drink and some egg bites read more

I've been noticing customer service in this branch could use some improvement every time we stop by, but tonight is by far the most terrible customer service I have ever experienced. As soon as we entered the shop, the old gentleman went to the kitchen to notify the other employee, who made us feel she doesn't want to take our order despite us being courteous. My child was confused, why the lady seems irritable, but we still said our "thanks" after getting our order. I told my child that we're not going back on that branch again. read more

I went into the coffee bean and tea on Orange Street and there was only one other person in line waiting for their drink so I walked up to the counter and the two girls working there were gossiping and would not acknowledge me I stood there about 5 minutes and then I left... This was my very first time coming into the coffee shop I was never so upset to think that the two girls were so busy gossiping... Giggling even! The one girl was just standing there and the other girl was I guess making a drink... Don't know I'll never go back in there again how immature and unprofessional ‍ read more

The drinks were good but [[HIGHLIGHT]]the bathroom... I swear I felt like I would've been safer and it would've been a lot cleaner had I just used the bathroom outside. It was horrendous, included a urinal and a toilet (both were extremely old and dirty) and the overall look of it scared me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Bathrooms are a make or break for me when it comes to any establishment. Fix it[[ENDHIGHLIGHT]] read more

This is the worst coffee bean in the inland empire. Not only are their drinks inconsistent but their employees are very rude and unprofessional. The employees criticize people's orders and gossip. It's unfortunate as I love coffee bean. But after my attempts I will never order from here again. read more

First time trying this drink and it's SO TASTY! Perfect for a summery day like today. Coffee bean has and will always be my fave. Thanks again! read more

The Coffee Bean & Tea Leaf - Iced Ube Coconut Cream Matcha Latte - Coffee & Tea Near Me - Redlands, California

the service is great! [[HIGHLIGHT]]i love coming in here to do homework.[[ENDHIGHLIGHT]] The coffee variety is fantastic as well as their sandwiches read more

See all

This is a cheese danish, I asked for it to be extra toasted and when I arrived it was cold! I asked one of the baristas if they could rewarm it up for me. I arrived earlier than the estimated time that it would be done. This is truly disappointing I used to go to Coffee Bean and now i'm really upset. read more

The Coffee Bean & Tea Leaf - Cheese Danish - Coffee & Tea Near Me - Redlands, California

[[HIGHLIGHT]]Lack customer service and has a weird smell in this one[[ENDHIGHLIGHT]], [[HIGHLIGHT]]I think i'll stick to the rialto location, staff is 10x friendly and overall atmosphere at that location is better.[[ENDHIGHLIGHT]] The drinks were fine. read more

One of the largest coffee bean and tea leaf's that I have been too. There were plenty of comfortable chairs and tables to sit, study, or hang out. The staff was welcoming and friendly. Came here in the evening time so they were running out of most bakery items that I wanted. The perfectly passion fruit ice tea is one of my favorites. I requested im for a certain amount of pumps of sweetness or you can order it unsweetened and the tropical flavors of the tea are still noted with each sip. The mocha latte and Chocolate chip cookie hit the dessert spot needed. read more

The Coffee Bean & Tea Leaf - FlavoredTropical Passion Iced Tea - Coffee & Tea Near Me - Redlands, California

See all

My "go to" coffee place. Not just because of convenience, not just because of the great drinks, but mostly because the smiles, greetings, and attention I receive when I walk in the door. Morning coffee, afternoon pick-me-ups, one-to-one meetings, group gatherings -- what a great spot to relax and recharge. Loni, Olivia, Brooke, Marlisa, Veronica, Taylor, Lance, Hash, and others past and present I have forgotten: thank you for the remarkable experience at CBTL! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Redlands, California

Cleanliness 5 Cost 5 Cuisine 5 Customer Service 5 This is where i always grab my favorite drink. Ice blended hazelnut...9/10 times the drink was perfect..the one bad time the drink was a bit watered down. But the rest were perfect. I will definitely go back again and again as long as they still have my drink. read more

The Coffee Bean & Tea Leaf - Hazelnut Ice Blended drink - Coffee & Tea Near Me - Redlands, California

The Vietnamese coffee had a weird taste to it, kind of sour. It' my first time here so I'm not sure if that's normal for them or whether it would've been worth it to ask them to remake. [[HIGHLIGHT]]It also kinda smelled bad in here, I don't know why or where it was coming from but it was prominent.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I think it's from the AC because it'd smell worse whenever people would open the door and air would blast.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I will say the place is study-friendly with lots of indoor and outdoor seating and free wifi, but not enough outlets.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]And the outlets that are available are very loose.[[ENDHIGHLIGHT]] read more

This is an update to my original review. I have shown pics of the inside and patio dining areas (I like their coffee but you don't need to see another pic of a coffee cup). They keep their AC on full tilt, so it's a great indoor coffee place to chill - get it? But other than being on Redlands Blvd, their patio can have its good moments and I see lots of folks enjoy it. read more

The Coffee Bean & Tea Leaf - Inside dinning room - Coffee & Tea Near Me - Redlands, California

See all

I ordered online, drink came out fine, however the staff, particularly a girl there was very rude telling me "is that not your name" I can understand the misunderstanding or miscommunication there was whether my drink was ready or not, she merely said my name but wasn't clear of whether the drink was mine. She just turned it around and walked away. Then she asked "what are you waiting for" I told her and she replied "yeah, is that not yours, is that not your name" I was pretty taken back by her attitude towards me for a small misunderstanding. I know it's a pretty busy, stressful time but there was no need for that. I simply said "oh sorry about that, thank you" and walked out of the establishment. read more

This is the closest Coffee Bean store to us. We ordered online and unfortunately our second visit was just as unpleasant. The first time the employee was complaining that she was having a bad day and we saw another employee just standing around not offering to help her even though she could see customers waiting. Who knows? She could've been on a break, but that same employee stood around not helping for the second time we came here today. If you're on a break go to the back, just don't stand there making your customers think you're not doing your job. No one likes to wait for orders especially when the app tells you a time when your order will be ready. Don't get me wrong, we love their drinks they offer here, but the service at this store is lacking. We may just drive a bit further to get better service. read more

See all

Horrific customer service, poorly ran. Terrible communication between employees, as you can tell they're arguing in front of customer. I placed an order over the phone and they gave it to the wrong customer. I waited over 45 mins. They make Starbucks look five stars! Y'all need to do better. read more

Don't come here unless you enjoy terrible customer service and horrible attitudes. Picking up an order we mobile ordered that took 35 minutes! We were going to cancel our order but it wouldn't let us. Boy at register insisted we could even after I told him we would wait. He said that there was a lot of orders before us. I get it but manage the orders, let people know there's a longer wait, change the pick times. Don't accept orders or go 20 minutes after the pick up! Then he said we had to get in the long line he was just complaining about, to pay for extra caramel the app doesn't let you add! And our order was a reward! I was so upset I had to have someone else go in and get it and then they didn't even add the Carmel! I don't care if it was our favorite place to go, we will never go back. Go anywhere else. read more

Staff get 5 stars,and the coffee was good. However the everything avocado tost not so much.

-5 stars The coffee was good but the customer service was terrible, the girl that was taking my order seemed annoyed and the 2 girls making the drinks at the bar we're having their own conversation, didn't even acknowledge me when i grabbed my drink and said thank you. Please get nice workers who have customer service experience read more

The Coffee Bean and Tea Leaf in beautiful Redlands,Cal is a great place to get one if their hand made beverages and nice pastries and other eats! Friendly staff,sparkling clean and plenty of free parking-parking- get any better! read more

See all

I have been coming to coffee bean for over 10 years and the customer service experience here at this location was by far the worst I've ever experienced and that's including coffee beans inside of airports. I asked for a simple modification to my drink, and she told me "we don't really do that". There are people who order at Starbucks and at Coffee Beans that have several modifications to their drink. I don't understand why me asking for a splash of extreme into my vanilla ice blend was an issue? I have never been told no and then when I questioned it, I received attitude from both the cashier and the barista. So disappointing. I experienced so enough attitude that I didn't even care for my drink anymore. I said no thank you and walked out. Lovely way to end the last week of the year! read more

Coffee is always perfect. Coffee bean is my absolute favorite place to get coffee. I have been here around 10 times or so and I have given the benefit of the doubt but I can't ignore the bad service anymore. The last couple time I have come in the service isn't good. The people aren't nice at all and don't smile. Customer service is very important. I hope it improves because this one is the closest to me. read more

Im a regular here at coffee bean, I come at least twice a week and it's always hard to catch any of these workers on a good day. They are always rude and frustrated while taking orders and preparing them. The worker with pink and black bangs specifically is uncomfortably rude and unapproachable. Do better coffee bean workers! It ain't that hard. read more

Thursday August 01, 2024 6:25 and Not Returning! The customer service the two women working behind the counter gave wasn't too good. the female with scarf over her two-toned colored hair didn't say hi, just can I help you? No smile, seemed I was interrupting talk with the coworker. The shop closes at 8:30 so... another - two - hours - to - go... whew! She was not interested or cared much that I was there to buy something, and she was working there to sell with smiling up-spirited service. I've read the reviews and thought I would try Coffee Bean and Tea Leaf - Redlands. I am not coming back. I don't expect a lot just genuine friendliness even if you fake it. The decor and appearance is ok, but the building and ambiance is not what will keep me returning. The park, library, emergency room, starbucks would be nicer to visit, have a drink, and a treat. While I was writing the review, one of the women, not politely asking either, for me to move from where I sat to the front of the shop. I did so that I could continue to drink my cold brew, which is good but that's besides the point. You would think if they want to work, if they like to work, then they would want to show, they need to show they care and represent your Redlands shop well. I don't give a star for service, the coffee yes, not service! read more

It can be a hit or miss at this Coffee Bean location. I've had plenty of good visits where the customer service is solid and the drinks are good, but I've also experienced really bad customer service and poor drinks. So it's a toss up on what you'll get. My most recent visit was not great at all. The barista at the register was pretty much checked out, ignored customers as they came up to order and was short with them when they were noticed. The baristas behind the bar seemed stressed and there was miscommunications with each other over who was making what drinks. We witnessed one barista yell at another over needing their area stocked and was very impatient that it was taking some time to do so. When drinks were completed, they were placed on the bar without calling out orders, so all of the customers at the time were confused whether the drinks were theirs, for other customers, or for mobiles etc. When we thought our drinks were finished, and I went up to ask, the barista snapped at me and said that he called out my order and I needed to pay attention. Another customer overheard and intervened, saying that he never called out the order and that he needed to check his attitude. On top of that, our drinks were made incorrectly but it wasn't worth dealing with him further to have a remake done. I completely understand how stressful it can be to work in a coffee shop, but it was upsetting to see how poorly the staff was treating each other and customers which completely killed the experience. I hope that they can improve and deliver a solid experience next time. read more

Definitely my fav coffee shop in town! I've gone here for years and my order is never messed up. The parking can be tricky at peak hours because the plaza can be busy but other than that it's always a good experience read more

As always, amazing. I hot the matcha latte, I was on a matcha kick, and this was by far the best one I had all week. I have been at home trying to remake one close to that good for a week now. The place is very nice and great if you need to get work done or need a recharge. read more

The Coffee Bean & Tea Leaf - Matcha is life - Coffee & Tea Near Me - Redlands, California

Arrived at 8:15. Young man chewing gum and wearing a beanie seemed to be annoyed there were people waiting to order. I ordered and waited for my drink. When my drink was ready I sat in the lobby. I also had a slice of walnut loaf. Looking around the store I could not find any napkins. So I went to the beanie wearing worker and asked for some napkins. His contemptuous look and action of tossing the napkins on the couter in my direction has turned me off from this store. Very poor customer service. read more