Yummy!! Perfect birthday card for my grandson. Oreo ice cream cake is his favorite! Not too big not too small.

Very disappointing experience at the this Coldstone today. Unfortunately, the dismissive service here has been a recurring issue, but today was especially frustrating. We placed a pickup order through the app, including a Halloween flavor for my daughter and a sugar-free banana option for my mom, who has diabetes. My girls kept asking when it would be ready, and we waited until the app marked our order ready before going inside. When we picked it up, all the ice cream was vanilla instead of the flavors we ordered. I checked my receipt to make sure I hadn't made a mistake and noticed handwritten notes. I was the only customer in the store, and despite making eye contact with the employee, I still had to wave her down for help. I asked whether the notes meant the flavors we ordered were out of stock--a straightforward yes-or-no question. She rudely replied, "It's because we don't have it." That was exactly what I had already asked. Instead of listening and answering politely, she responded with an excuse and an attitude. No apology and no explanation of why we weren't contacted. I said, "Oh, bummer. Could we pick something else?" She told me no changes could be made. When I requested a refund, she also told me no. The red hair girl tried to step in, but more to back up her co-worker not defuse the situation. She nor the other employee offered guidance or empathy. The red head fiel then told me to request a refund through the app or another way to resolve the situation. The app doesn't have that option. Their body language, tone, and overall presence made me feel like I was nobody--like acknowledging me or helping me was beneath them. I actually told them, "You don't have to talk to me this way. You guys represent the company, and I'm a customer who is confused about how I'm left paying for something I don't want." Even then, there was no effort to make the situation better. I explained that ice cream is expensive and that we had chosen those specific options for a reason. My daughter was excited about the Halloween flavor, and my mom needed the sugar-free option. We were left paying for something we hadn't ordered and weren't going to eat. I asked why they hadn't called us or held the order until we arrived instead of making substitutions without our approval. The response was that people ordering through the app want their orders quickly. That is an assumption. Getting an order quickly doesn't help if it's the wrong order. When I explained that we're local and simply want a good experience at our neighborhood shops, an employee told me we could go to Calimesa. That completely missed the point. I want better service from my local store. When I asked for their names, they replied, "We don't have to tell you." Again, it was the attitude and delivery. Every interaction felt like we were an inconvenience. Being out of a flavor is understandable. No substitute options and making that call without contacting us, refusing a replacement or refund, and treating us this way is not. I ended up paying Cold Stone for ice cream I didn't want and a terrible experience. Basic courtesy, listening skills, and accountability should not be too much to ask. They also added peanut butter to my child's ice cream. I guess I'm thankful she doesn't have an allergy or I'd be extremely upset and worried. Someone contact me. read more

I really wanted this visit to be better than it was, especially given the price point and the reputation of this brand. Unfortunately, the experience fell short in several areas. Let's start with the biggest issue: cleanliness. The counter area felt cluttered and messy, with cups and items sitting out, and the overall space just didn't feel as clean or well-kept as it should be for a food establishment. When you're serving ice cream -- something people associate with freshness -- the environment matters a lot. This location missed that mark. The ice cream itself was... fine. Not bad, but not memorable either. It didn't feel special enough to justify the cost. Which brings me to the price -- we spent close to $50 on a few cups of ice cream, and that is honestly hard to swallow when the experience is this average. I don't mind paying more when the quality, cleanliness, and service reflect it, but that wasn't the case here. Service was okay but very transactional. No warmth, no extra care, no real effort to elevate the experience. Again, not terrible -- just disappointing. For the amount being charged, I expected more attentiveness and pride in both service and presentation. Overall, this visit felt rushed, overpriced, and poorly maintained. I've had much better experiences at other locations, which makes this one especially frustrating. With better upkeep, more attention to cleanliness, and improved service, this place could easily do better -- but as it stands, it doesn't live up to the cost or expectations. I hope this location takes feedback seriously, because right now, it's hard to justify returning. read more

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Walked in around 7pm. Took about 2 minutes for two girls to finally walk out from the back and kept their conversation going. They did not acknowledge us what's so ever and continued talking to each other till they got their gloves on. Finally they stopped their conversation and asked what we wanted. Got one ice cream and when we asked for a lid to go the girl grabbed a lid and slid it across their dirty counter to instead of handing it over. Horrible service. Ice cream was still good. read more

My guilty pleasure chocolate & peanut butter perfection. I really try try to stay away from sweets, but once n awhile when I'm feeling it this is where I end up. Employees always seem to be enjoying their job and really treat customers with kindness. Lots to choose from! They even carry a dairy free option. read more

The Dubai creation is positively addictive! So delicious. The only downside is that it is quite expensive. A once in awhile treat

Please improve your customer service. The two girls working on 7/10/2025 closing literally rolled their eyes at each other and my friend as we asked them to fix an Oreo ice cream that clearly tasted out of compliance with a sour taste. The girls were worried about leaving for the night when the store was still open. I understand you may be high school students, however please work on these skills now for the real world. read more

Horrible service for over priced ice cream. Normally, the service is great. Will not be back.

We found a new place for ice cream after Riteaid closed down. We miss their delicious thrifty ice cream.

Playing explicit music while I have my kid in here. Felt like I was in a gym how loud it was and the type of music. Then were told we couldn't use our discount because we got signature ice cream but weren't told that before read more

Terrible service young man working in the afternoon on 8/30 was super rude and just tossed the ice-cream on the counter and didn't say a word and walked away. Poor service is the bottom line ice-cream is always delicious. read more

got two kids scoops of ice cream with one with two mix ins and another with one and the young lady did not mix in my toppings. i asked the worker if they no longer mixed the ice cream together because i have never gotten my ice cream with just the toppings sitting all on top. i was told that kid scoops don't get the toppings mixed in which online clearly states they do! never coming back to this location again read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Calimesa, California

Arrived during normal business hours only to be met with a "back at 3:15" sign on the door. Assuming they are understaffed and this is why this happened. Hoping they can find someone to accommodate their hours of operation. On a positive note they did reopen on time and the service was great! read more

Terrible customer service, staff is not knowledgeable regarding ingredients which is concerning for families with allergies. The store needs training. read more

Cleanliness 5 Cost 5 Cuisine 5 Customer service 5 Came today on opening day. It was not crowded at all. I was greeted at the door and when i waked in every employee had a smile on their face. I was helped by a young lady name Zana (I apologize if i spelled that wrong; message me and ill change it ) She was awesome. Very friendly, helpful, and made my order exactly how I requested it. She said i was one of her fist customers; She was very quick at making my orders like she's been there for years. If you love ice cream then give this place a try. I will be going back soon. read more

Cold Stone Creamery - Ice cream flavors - Ice Cream & Frozen Yogurt Near Me - Calimesa, California

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Super expensive for what you get. I guess it's one of those things you let the grandkids get......

Massive line, and the one poor girl working has to stop and keep doing online orders (4 I've counted so far). Horrible staffing job. She was so sweet, really sad management does this to their people. read more

Cold Stone Creamery - Line :( - Ice Cream & Frozen Yogurt Near Me - Calimesa, California

Me and my boyfriend live down the street so this is our go to ice cream shop. A little pricey, but I personally think it's worth it. I've only encountered a long line once, but that kind of thing doesn't really bother me as long as the staff is nice, and they were. read more

Cold Stone Creamery - Banana ice cream with marshmallow and hot fudge - Ice Cream & Frozen Yogurt Near Me - Calimesa, California

WOW!!! the service here is AMAZING. i was helped out by the wonderful carla and megan. they were so sweet and greeted us when we arrived. they were quick to get through a long line and helped everyone out with every question they had. it was my first time and carla took her time and made sure i was extremely happy with my ice cream. i was a bit difficult and she was extremely patient with me. the ice cream was amazing and i would definitely come back with these two here!! thank you again carla and megan. you two are awesome!! read more

Cold Stone Creamery - pumpkin, cheesecake, and cheesecake bites - Ice Cream & Frozen Yogurt Near Me - Calimesa, California

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What can I say but thank you Emily your excellent service and great humor saved my otherwise terrible day give this woman a raise and bless her soul read more

Awesome customer service. Great flavors and toppings. Online ordering did have a hiccup but they did make it right when I showed them the receipt. read more

The girl behind the counter was super nice. $16.00 bucks for two single scoops and nowhere to sit and enjoy ice cream.

Every time I order through door dash from this location they mess up my order. Literally every single time and I order the same thing each time. This time they didn't even bother mixing in my toppings. I asked for strawberries and brownie to be mixed in and I got a side cup with a half brownie and two small strawberries. Everyone's shakes were watery. At least this time we actually got all of our items but wow... oh and I paid $50 for 3 watery shakes and my makeshift ice cream. read more

Cold Stone Creamery - Crap - Ice Cream & Frozen Yogurt Near Me - Calimesa, California

Horrible staffing, they leave a note on the door, lock the door to go take a break!!!! Are you kidding me???? You have advertised hours that you need to abide by. Please sell your franchise and go get a job!!!!! Twice this has happened read more

I was the only person in the store and my ice cream was rushed and unsatisfactory. The two flavors I asked for were not mixed at all and the strawberries we frozen and whole in my waffle. If you're paying $11.50 for a chocolate and banana ice cream it better be the best ice cream. I should have never payed for it but I just decided I won't go back. read more

The staff here is exceptional - so friendly and welcoming. I can't recommend this place highly enough. It's always spotlessly clean and their can-do attitude is truly unbeatable. read more

The ice cream is really good! It's a little pricey,but worth it!! I had the chocolate chip ;)

So glad this cold stone opened up by my house, perfect time for Summer. People working are so kind and helpful, recommended spot! read more

Was craving ice cream so stopped at this cold stone. Apparently it had just opened and it was full of people. Ice cream is so good here. My favorite is the strawberry blondie read more

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A great addition to the new construction in this area. The line was out-the-door during the first few days but even on a weekend it has slowed down since. The employees always have a smile on their faces and work quickly. If you haven't had it, Cold Stone is some of the best flavored ice cream. Creamy ice cream, with your option to customize whatever you want with toppings / sauces mixed in or set on top. You also have the option of going with one of their house favorites which you seriously can't go wrong with any decision. They also have take-home pints and ice cream cakes just in case you need a little extra. read more

if you're looking for ice cream come here they have nice people nice ice cream and service so when I asked for something I got it come here you'll get the same service I did. read more

Some of these reviews are Hilarious. First world problems I guess.This cold stone is fine. I've ordered a few times from them and they deliver earlier than first stated and ice cream is bomb. I'm just happy people are out there working rather than sitting on their ass at home complaining about the ice cream getting delivered on a Friday night at 9 o'clock that's unsatisfactory. Give me a break. Lighten up. read more

I thought the product itself was pretty nasty and the service was slow and staff a bit rude. Expensive and I won't ever go back.

The music was full blast, constantly using profanity. I was really glad I didn't bring my kids. When my husband said the music was inappropriate, the girl blonde behind the counter responded by saying that they could play play thing they wanted. I will be telling my friends not to bring their children to such a volatile establishment. Rude employees, terrible music, but delicious ice cream. read more

It's comforting to know that the manager actually cares to make sure that corrections are made, and it def shows. Coming back to this location, everything went so smoothly and they found their groove. The ice cream is always delicious, but the customer service is excellent. I went in on 4th of July and the ladies that helped me were so kind and helpful. Everyone is very attentive and was much improved. Can't wait to come back. read more

I came in on opening day and it was PACKED. Even while it was packed, the new employees were working so well together to make things run smoothly. My server was named Ryan and he was SO amazing and friendly. I will definitely be coming back! read more

Very upsetting when you pay $20 for two ice cream's and the employees don't let you know they don't have all the ingredients to make your ice cream until it is already made. As you can see I do not write any bad reviews but this place definitely deserves it. read more

I live in OC but was in the area and wanted some ice cream, brought my 4 and 8 year old nephews along with me. Everyone knows kids can be undecisive especially when it comes to food. When we entered we were greeted very nicely. I ordered my ice cream and then my 4 year old started his order, I guess he said something but then decided he didn't want it anymore, the person behind the counter was very patient with him and nice enough to discard the ice cream and start from scratch. The boys were happy and so was I, will definitely be coming here again. The customer service was fantastic. read more

Always a delicious time at cold stone! Brings me back to my childhood days! Have a bad day? Go to cold stones it'll put you in a good mood immediately! read more

Staff very rude ! Charged me for a large after they made my medium too big and put in a cup refunded me in nickels also tried to charge me for a medium when I asked for small when I told the cashier he replied you said love it not like it but I'll do it this time :( not happy with my visit :( read more