I'm not a huge ice cream fan but I love a good shake from time to time. The guys in this location are always super nice and very efficient. Most importantly, they always get my shake right, mine are special ;) Thank you!! read more

We love Baskin Robbins! Their ice cream is great, we LOVE the ice cream cake and the service is friendly.

I hadn't been to this Baskin Robbins in a few years, and when I visited recently, I noticed the seating areas were really dirty. Both the floor and tables were covered with trash, ice cream, and other unknown substances. The service itself was great; the staff were friendly and kind. I just wished the seating area was cleaner. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Banning, California

Great customer service! I submitted a cake order online but called to make sure the image of Marvel Avengers I uploaded could be used. Unfortunately, they informed me that the image was copyrighted but they had similar alternatives they could offer. Their alternatives were way better than the one I originally submitted and I was also able to customize it to include a picture of my son as a superhero as well! All while still having the cake completed at the original selected time, no delays. The communication was excellent and professional, the cake was perfect, and the service was amazing! We've purchased many birthday cakes here and will continue to do so as we've always had great experiences. read more

THIS STORE DOES NOT HAVE PINK BUBBLEGUM! They said it's rare that they ever get that flavor which I find very disappointing considering how far the next location is read more

Chocolate malt with chocolate fudge ice cream will cure what ever ails you. Good excuse to sample a few new flavors while the blender works.

Pumkin spice coffee doesn't taste like coffee, it tastes like pumpkin flavored milk. In addition ice cream workers don't need tips. I don't return to any place that requests tips, where they don't seat and serve you an entire meal. read more

My kids favorite place for their birthday cakes! I ordered two cakes this past weekend and they were ready on the time I had set, they were beautiful and of course tasted Amazing! I added my own cake toppersThe manager is super friendly and helpful. I appreciate a well organized staff and service! read more

Baskin-Robbins - Pink ice cream cake - Ice Cream & Frozen Yogurt Near Me - Banning, California

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Just wanted to say thank you to the two young men that helped me place my thanksgiving turkey, ice cream cake order on Tuesday and helped deliver it to my car on Wednesday. They both were very friendly, kind and professional. Happy holidays. Thank you again. read more

Friendly Service. Clean establishment. Offered sample of the November Flavor of the Month.

This place is always so clean and friendly!! They never make you feel rushed when picking out your flavors, and even as you're waiting in line you have a good view of the options!! Every 4th of July, my family and I come here after watching fireworks and it is never packed!! They also allow you to have some add-ons for your ice cream such as peanuts, gummies, and more!! Definitely come here if you're looking for delicious ice cream, whether you are looking for original flavors or wanting to try something new read more

Great work on my Cappuccino blast Oreo order. Perfectly made as seen on picture. I'm impressed with the white chocolate created inside the cup . Other stores doesn't put that. Taste really good . Cappuccino blast highly recommended. read more

so sweet!!! i loved the service today. i wasn't sure exactly what i wanted today and the team member who helped me out was so patient and sweet. she let us know about the creature creations so i picked a cute little dolphin, and my friend got a turtle. i paired my dolphin with strawberry cheesecake. the service was quick and the ice cream is delicious!! i would definitely come back!! read more

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We ordered two single scoop Sundays. I think the person must be new because the size of the scoop was very small and barely any toppings. read more

Baskin-Robbins - Sunday with small scoop and less toppings - Ice Cream & Frozen Yogurt Near Me - Banning, California

After Mother and daughters weekend out of town getaway we were ending our trip back home with a little treat of Baskin Robin's. My favorite ice cream place. We were being served by I believe the server name is Kayla. She was so sweet and attentive. She gave us eye contact and greeted my mother and I with a smile with her eyes through the mask. Sometimes in the fast service food market people tend to forget about the costumer who want wants that friendly interaction especially now with covid and the non contact world who so desperately need it. I want to thank you Kayla for giving us exactly what we needed to the end of our getaway. Your employer needs more like you. It's not always about the rat race, but the customer experience that keeps them coming back. God bless you sweetheart. read more

I ordered 2 ice cream cakes online to pick up in this store and I was so happy with my orders because everyone in the family liked the cakes. They made it on time and the staff were very nice. read more

Baskin-Robbins - Mother's Day cake with Very Berry strawberry Ice cream. Cake #2 mini cake but sorry I didn't get to take a pic. - Ice Cream & Frozen Yogurt Near Me - Banning, California

This place saved me on the day of my daughters bday. The cake I ordered from a bakery was not what we asked for so I spoke to who I believe was the manager or owner of this specific baskin robins to see if they can do a cake for me to match my theme within a few hours. He made it happen. We are very happy the sway this ice cream cake came out and how he was able to have it finished in time for the party. I did have to choose a cake that was already ready because it was last minute but he was able to decorate it the way I wanted. Very sweet and relieved my stress. I like coming to this location. Always good service to me and my family and very happy with today's experience! read more

Baskin-Robbins - Ice cream cake - Ice Cream & Frozen Yogurt Near Me - Banning, California

The last few years i have ordered my husband and daughter's birthday cakes, I have always had great customer service here and the owner willing to go above and beyond with my custom orders Recently i put an another custom order, and was really unsatisfied with my experience. Their printer broke mid print for my edible picture. They called 24 hours before my pick up time to see of I wanted to cancel their order. This was for a surprise birthday party for my brother and husband so of course i did not want yo cancel. They cake was a full sheet cake and the main attraction at the party. I offered The idea of seeing if a another location would be able to print it for me and I could bring it in time to be put on the cake. Not once did they offer to handle a solution for me. I had to jump to drive 3 towns over mid you gas is very expensive right now , wake my napping kids because i needed to do this while my husband was at work (it was for his surprise party). Pay again at a different local for the print and then drive back east bound in traffic with two crying over tired babies. Once i get to the banning location i ask if I will be discounted or refunded for anything. They only refunded me the $14.00 for the print i had to pay twice for. Not too mention the hours, gas and sanity it took for me to pull this off. To pull in the drive way as the same time as my husband, which he knew i was up to something. So he surprise birthday party wasnt a complete surprise. Thanks banning 31 flavors. I have always loved your customer service and was completely dissatisfied and disappointed in the outcome. -from a long time customer read more

They had a large cake selection. They had a variety of ice cream flavors. The staff was very polite, attentive, and super nice! Good job hiring manager for the new location! read more

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My son and I are really happy that they have a non dairy/vegan ice cream, I would totally recommend this baskin robins to family, and I hope that more people try the new flavors. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Banning, California

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Ordered a custom cake from this location and although they had never done a teapot before they agreed to give it a shot and did an amazing job. Will definitely be getting all my cakes from here going forward ! You have a forever customer in me. read more

The ice cream is delish as usual and so are the ice cream cakes. We get the ice cream cakes rather often. I would like the customer service to be a bit better as the older fellow sometimes can make you feel unwelcome. He does try to accommodate with writing on the cakes but something about him doesn't scream"welcome" read more

It's Baskin Robbins. I've never actually counted if they have 31 flavors or not, but they have a lot! I always get the baseball nut. This location is clean, the kids working in the back are nice and they have a fairly decent selection of ice cream ready to go and ice cream cakes. read more

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Currently standing in line. Out of 3 employees not one of them had the courtesy to say "hi we'll be right with you" or even a "hello". Not until a guy came from the back and asked one of the workers if we were being helped. I hate bad customer service. Thanks to the skinny tall guy for having common courtesy! read more

Very friendly employee. I'm a die hard Baskin Robbins fan. I just moved here and I kind of had a certain expectation. I used to come to Baskin Robbins about 3-4 times a week lol. They make my mocha blast perfect . They give good amount. I'm happy they even take my orders on the phone when I'm on the go and going to work out on my break. I've gone to more that 10 different Baskin Robbins in numerous times and this would fall into my top 3. read more

Baskin-Robbins - They make the mocha blast so perfect not watered down like other places. - Ice Cream & Frozen Yogurt Near Me - Banning, California

I come here maybe once a week for me, my husband & our two year old daughter. We always get greeted right away, ask when we are ready, you know the typical great customer service. The one small thing that always gets to me is the employees don't seem like they mean it when they have a forced smile or when you ask for a tester on an ice cream. Since my daughter is only two, she hasn't tasted all the flavors so I like seeing what she prefers so I ask for maybe one or two whenever we go & i get a little eye roll. Nothing worth me saying anything other than on a simple review. read more

Last two times I came in I walked out. Slow service. Always seems to be a line and the service is extremely slow. I'm glad the business has customers but just to long of a wait. I do thank you though, as I definitely don't need the calories. read more

Love coming here on ice cream dates with my son. I always treat my whole family on the 31st of every month. Staff is friendly & doesn't mind you sampling the flavors. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Banning, California

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Seriously, who wouldn't be happy about an ice cream shop around the corner from one's neighborhood? I would've given this place five stars if the service was a little faster. Management needs to train staff on multitasking. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Banning, California

I've been in this area since the 3rd grade. I use to come here when I was a little boy for that after school treat. This place closed down before due to poor management. Now, it is a completely different story. Management know what they are doing this time around. Customer service is always number one for me. They got it. Great wide selection of ice cream, awesome customer service, super clean and the only real ice cream place in town! The time is now to get your ice cream lol!!!! read more

We ordered two mint n' chip single scoop ice creams in a sugar cone. The ice cream tasted creamy and fresh, and it was decently priced. The gentleman that helped us was okay as well. The place was very clean inside, though the sitting area is quite small. Fortunately, it was a beautiful day so we sat outside and enjoyed the view of the mountains. This place is okay... read more

It hit the spot! Definitely need ice cream and the staff was professional! Got to introduce my niece to it because she has never been

Wow I went in to baskin Robbins today to try the new Apple pie flavor and it was amazing. Angelina was helping me out today and she was amazing. She was so friendly and helpful. Made my day read more

OK it's a little pricey but a banana Royale with pralines and cream plus Jamoca almond fudge might be sinful. The gal that made mine was fast and efficient working it like she knows she should! read more

Never again buying the Banana Royale. It was just that, a whole banana with two little scoops of Ice cream. The server had to fit the banana in the cup so there was no room for Ice cream. Next time just asking for two scoops of ice cream for less money. read more

The key thing about Baskin Robbins is the ice cream; as always delicious but the cherry to put it over the top is the customer service. Thank you for a great experience. read more

Good selection and they make any cake needed. Hasn't disappointed me yet. Last day of month is always $1.50 scoops as well

It's always the same two men working. I think one might be the owner or manager. And they are always nice. The shop is always clean. Even the case, never has 1 finger print on it. Glad this is in town. We will be forever costumers. Today came in and had to use the bathroom but they don't have a public one. They made an exception since I'm 8 months pregnant. Thought it was very nice of them. Their ice cream never tastes old. Also tastes like they just opened a new batch. Cleanest 31 I've ever been too. read more

We came here on 31st of the month. One scoop was $1.78!! The server was friendly and gave a big scoop. My kids as well as grandma were very happy. It is a good place read more

First time here and I was impressed. It was clean and the customer service was excellent. The banana split was great and well packaged for our to go order. I will definitely be back for more. read more