I usually don't review chain stores, but the service at this Starbucks was superb! Call me a Starbucks noob, but I didn't know how to redeem my Gold rewards. The kind barista at the counter helped me fumble through my app, and before I knew it, I had a vente dirty chai latte in my hand! Too bad the drink wasn't great, but the service definitely made up for it. read more

The best Starbucks I have ever visited. The team here is sweet, prompt with orders, and no matter the line always friendly. Natalie in particular is exceptional. Love seeing Chris as he's agile with any asks, and Mary leading the charge for the store :) Thank you for the courteous and warm service. I appreciate everyone's focus on making the environment as calm as possible with all of us caffeine fiends craving our first cup of the day. read more

Bagel was wet, no utensils to spread the cream cheese, forgot to put sugar in my coffee. You need to cut pay abs lower coffee prices. Ridiculous read more

Order two drinks 1 came out 10 minutes before my next drink ask barister to check on my 2nd over she say mobile order come first. I ask than why I got my 1st drink 10minutes ago. Her respond you want a refund. Very unprofessional. read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

Never fails. Every time I place an order thru the Starbucks app, I show up to pick it up and it's wrong. Then the barista gets offensive and decides that it's right to argue saying that what she made is the right order. When I show her the order on the app, she then realizes she's wrong and has to remake the order. This happens consistently every morning and also ignores you when the whole shop is empty. read more

My favorite Starbucks by far! This Starbucks has a spacious seating area with its merchandise placed in a location that is accessible but not obtrusive. Even when lines get long, the baristas take orders and deliver correct drinks quickly. This efficiency doesn't come at a cost to customer service, though -- the employees here are friendly, attentive, and good at sensing and reciprocating how social you are in the mood to be. Plus, the workers and patrons at this location tend to be better looking than every other Starbucks. Only downside -- parking is near impossible. Expect to hunt for a spot that may or may not be big enough for your car. read more

Starbucks - The entrance as seen from the parking lot. - Coffee & Tea Near Me - Pasadena, California

This was my second time wrote the review about this Starbucks area I told myself I'll never go to that place ever again now i feel I'm lazy to go my favorite Starbucks in my home area but I went to that one so I wrote down the paper and said no water.. And I'm waiting for my drink and I saw some lady tapped water in my drink so I told the front barista I said no water and she started give me an attitude she approach to my face really close start talking shit that I can't hear.. I'm deaf.. It's not very professional at all so I decided to take pictures of her that's who she are !!! Horrible attitude, not professional at all, I'll never go to that place ever again !!! If only I knew her name read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

See all

Was here a few times because wholefood was near by walking distance. The black hair lady is not friendly seems rude maybe too busy unlike other locations feels so welcoming with youthful and I like my job greeting to the customers. read more

Starbucks - Got this for people working in the nursing home help the elderly. Comes with 12 small cups. - Coffee & Tea Near Me - Pasadena, California

This starbucks is as good as it gets. The staff is super friendly and they always make the coffee as ordered. The only thing that sucks is that there isnt enough tables and chairs. Other than that, no problems. One thing that sucks is this new pasadena ordinance about smoking. Im a smoker and will continue smoking where i please. Dont really care about the ordinance or anyone complaining about it thats taking a drink to go. I will not smoke if someone is being bothered by it though while they sit on the patio. Ill take to in the parking lot. read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

Ordered a couple of drinks before work and I noticed the ice caramel mac wasn't filled to the top! $4 for a cup thats filled 2/3? Upsetting how I noticed it too late and my shift is about to start... disappointing read more

Starbucks - a cup of coffee in a cup holder - Coffee & Tea Near Me - Pasadena, California

Understaffed. Took almost 15 minutes to get an iced tea with nothing added to it. Took less time for me to go across the street and get a sandwich made. read more

I have been getting drinks at many Starbucks locations, but this one provides horrible service. Today, I stopped by this location to get some gift cards and ask the girl named Jax if I could have an extra envelope because I messed up the name on one of them. This girl told me their policy only allows them to give 1 envelope per card and if I need 1 more envelope, I must buy another gift card. What the heck? I was late for work so I didn't even bother to look for the Manager to clarify, instead I just told the girl: "That's not nice, that's not nice at all" and left. I hope Starbucks doesn't have this kind of policy because if they do, they have lost a customer for good. Bad services, Starbucks!!! And be careful when hiring people because that girl named Jax shouldn't be used to promote business. Rude girl! read more

I really appreciate this Starbucks very much as they are always very friendly and ask me about my day every time I pass by in the morning either before or after school. Today I ordered oatmeal and when I opened my bag it was that spinach feta wrap for some guy named Joe. (Im not Joe) and I was disappointed cause I love oatmeal! Like the little old lady that I am. With some brown sugar, almonds, and blueberries :) but hey what are you gonna do? So I made the best of it. Other than that. Thank you Starbucks on Foothill for being nice to me cause lord knows humanity needs it. read more

You know... I like this place cuz they are SUPER fast with their service. Getting in and out... the only thing that sucks about this place is... THE PARKING. Yes... the parking is hard to find and hard to drive around because it always seems like a busy place. I come in the mornings and the afternoon and it was STILL a busy parking lot. The place itself is fine. Service is fast and the drinks are the same as every place. It's the external factors that kill it. read more

Family and I stopped at this Starbucks after seeing the Upper Hastings Ranch Xmas lights around 7 pm ish. We were expecting nice holiday cheery customer service but we were met with the rudest employee ever! Wish I would have gotten his name. A member of our group wanted to order a butterbeer frap off the secret menus. She first tried to order it by listing the ingredients and he obnoxiously cut her off and said he didn't know what she was talking about. So she showed him a picture off her phone and he got frustrated, rolled his eyes and took the phone from her so he could figure it out. She tried asking how she should order the drink in the future and he told her to memorize the ingredients. I felt like yelling at him. She tried to tell you the ingredients to begin with and you were rude as fuck!!! But I didn't want to risk him tampering with our drinks so no one said anything. Baristas, I understand secret menu items can be difficult but it's your job to provide good customer service and make the drinks people order! Will not be returning to this Starbucks and will probably take a break from all Starbucks in general. Their drinks are over priced anyway. read more

No customer service & way too much room on my green tea frappuccino! Most likely not coming back unless i'm in the area, it just upsets me when i'm paying over $4 for a drink but i must say, the store is pretty clean read more

Starbucks - Not acceptable! No customer service & why so much room on my green tea frappuccino? - Coffee & Tea Near Me - Pasadena, California

Talk about an amazing group of employees! It's almost a pleasure standing in line and waiting for a drink at the Starbucks considering how friendly the staff is here and how eager they are to help. Regardless of the heavy traffic and sometimes annoying customers, the staff always gets the drinks spot on and the wait is never to long. This is by far the best Starbucks in Pasadena! read more

This is my "3rd" place. Ok, let me say this.. I am not a HUGE starbucks fan in general. the coffee isn't the greatest, and typically it is kinda not the most bestest place for me to be hanging out in. ;) This starbucks seems to be an exception to the rule, the staff is always totally cool, an eclectic group of musicians and students, that care about service, but don't really care about the job.... does that make sense? I really come here because it is next door to my work, and very accessible to me. however the 'regulars' are cool, and like I said earlier the staff is great.. hehehe "staff" peace. D read more

This is my go to Starbucks HANDSDOWN. If I checked in it would be near the hundreds by now. Every morning before work, Roy always knows what I'm going to order. what I love about Starbucks in general is their attitudes. Everyone looks like they thoroughly enjoy working and it makes my Monday morning - and every morning that much more enjoyable. They are always super efficient and quicker than most Starbucks. KUDOS!!!! :) read more

If I could I would definitely give Starbucks 0 stars, after my visit today I'm officially done supporting this company I order my normal drink a cream based frapp no caffeine but for some reason my request slipped through the cracks I ask the barista as she was making my drive "is there coffee in there" her response " no" as she hands me my drink I ask again " it looks different are u sure there's no coffee " again she says "no coffee in here" but she looks twice at the drink unsure that made me want to ask a third time and her response went from no to " um I don't..........to a nope making me feel like she really bye passed my request due to me having a caffeine allergy I say far away from caffeinated drinks as I drink my beverage my throat starts to itch along with my mouth, lips and face most of my body. Longer story short this neglect sent me to the emergency room... read more

Hands down my favorite coffee stop. Nothing but great experiences with this Starbucks. All the staff greets me and my boyfriend by name. I greatly appreciate Moreen, Monica, and Jordan for always providing me great service. You guys are the best! read more

This particular Starbucks could benefit if they got some more tables and chairs. I've come here half a dozen times or so, usually on a weeknight and finding a table can be tough; you know when people are waiting for someone to leave, claiming their territory and giving you that stare. They could also benefit by moving all the smokers away from the entrance. Aside from that, cool staff and all the amenities you have come to expect from Starbucks. read more

I used to go to this Starbucks drive thru because it was on my way to work. 85% of the time they messed up my order. I would always order white chocolate mocha and a bacon gouda sandwich. My sandwich was either cold from the inside or they gave me a different sandwich. And my drink, they kept giving me chocolate mocha. I hate chocolate! I want white chocolate mocha with my bacon gouda sandwich warm from the inside out! I mean, it happens so often I wonder if their speaker is even working properly??!!! read more

I came in today to the Starbucks on foothill 3699 in the shopping center of Whole Foods and I just wanted to comment that the service here was exceptional, unlike any other Starbucks I've been in. Every employee was very generous and helpful and asked if we needed anything even after receiving our drinks. Jax and Justin were truly incredible. Will be coming here more often. read more

Coffee was fine. Service was ok. I was at this Starbucks on 3/5/16. I was on my laptop and when I walked up to go to the bathroom this creepy man starts moving towards my laptop which is in the southeast corner. He stands 1 foot away from it, hood up, for 15 seconds waiting until I get into the bathroom. There is no reason why as soon as I get up he should get that close to a laptop that isn't his. He didn't order anything and it wasn't even that busy. I come back to my laptop standing behind him, and he says "oh sorry" and keeps his head and walks away. I'm a very trusting person but I know for a fact if I didn't look back at my laptop he would have swiped it. He went to another corner, head down, and kept to his phone, never ordering, never taking his hoodie off. I told the baristas and they said "ok". That's when I grabbed my stuff and walked out and snapped this picture. Be careful and keep an eye out for an old man in a black hoodie. read more

Starbucks - This man tried to swipe my laptop when I went to the bathroom. Keep an eye out - Coffee & Tea Near Me - Pasadena, California

I used to come to this location all the time about 8 years ago and it was great today I was in the area and decided to stop by. They seemed to be out of everything I wanted to get. The guy behind the counter told me that the location in Arcadia had blackberries and peach for sure, that was nice of him but I didn't want it that badly to drive to a different location. I had to settle to ice tea. I've never had this happen at a Starbucks before. read more

I had one of the best Starbucks rendition of flat whites made here by Jasmine. It's been hard to find a decent made flat white as the foam hadn't been done right and it ends up like a latte. But today-- it was good! read more

HORRIBLE EXPERIENCE! I have not had a negative experience with an utterly rude barista EVER! Ryan was very rude about getting a refill with gold card perks even when I got corporate on the phone. No appologies no nothing... just a very rude response and bad mouthing me to another Barista. Will avoid this location from now on. Reported to corporate and they even heard some of the conversation I had with Ryan and confirmed that it is bad on this locations part. Tsk Tsk... obviously they do not need customers that bad at this location. read more

Ok all I have to say is what ever MGMT has done to this Starbucks in the past 4 months have been amazing. The Staff is courteous and quick and its reminiscent of my old school starbucks back in NYC. Good Job on the change of staff and quick response to the people! read more

Everyone here is so nice and helpful. Ryan, Emily, Jesús, Skylar, and the rest of the crew are amazing. Never have had a bad experience with any of them. They are quick and they always provide friendly conversation while making my drinks. Definitely my favorite starbucks so far. Sorry for the rest of the crew who I haven't mentioned. :) read more

Starbucks - Emily drew this on my cup :) - Coffee & Tea Near Me - Pasadena, California

The service is fast and accurate. The food at Starbuck's has really gone downhill though.

The parking lot here can be a nightmare. This a good location on a busy intersection, but navigating around the intersection can be a challenge. Other than that, the baristas are friendly and efficient. read more

Fast & polite staff, but super slow internet & I was there while only 2 people were on computers. The place was maybe 1/4 full, so it wasn't because there were so many people using the bandwidth. read more

Paid for cold brew. Definitely got iced coffee. Come on baristas... I get this everyday and I definitely can tell the difference. SMH

This is a good Starbucks. Service is excellent. Drinks are made well. Nice pastry selection. Lots of seating (they've remodeled, as of this past summer). And lots of seating outdoors, facing Foothill Blvd., so you get a neat view.. other than the typical parking lot view. They have free wi-fi, of course. Parking can be a bit iffy, since it shares one with Ross and Best Buy.. and the spaces are SO NARROW! Therefore, mostly one car takes up two spaces. But you can't blame them. Try parking on the side streets next to it. Less chance for dings, and easy get away. My favorite drink here: Latte with no foam. Whole milk rules, but their skim milk is not bad at all - doesn't taste watered down. The standard is 2%, so if you want something different, let them know. Their espresso is a tad bit muddy/grainy in the way it appears to the tongue, but nice and strong, nonetheless. Second favorite drink: London Fog, which isn't called that anymore, but they'll know what you mean. Earl Gray tea with steamed milk. The epitome of a comfort drink. Pastries to try: Lemon loaf, Vanilla bean cupcakes when they have it (usually around the holidays), chocolate espresso cookie, and I've had a recent sighting of a hazelnut espresso brownie.. but the angel over the shoulder convinced me to stop staring and just get the drink. The devil over the shoulder will win next time, methinks. Prices: Way too high. Over $4 for a grande? C'mon. The profit margin here is surpassing greedy. Edited to add: Told ya the devil would win. The verdict? Don't get the hazelnut espresso brownie. It doesn't taste like hazelnut or espresso. Just a slightly dry brownie with a buttercream icing that tastes plastic-y. read more

This is a coming soon piece.. not just related to this store. But a Starbucks issue. Read below.... April 6, 2016 Hearing Officer Conditional Use Permit #6371 2731 East Foothill Boulevard (Starbucks Drive-Through) Elizabeth Valerio EPSP-d1-CL (East Pasadena Specific Plan, subarea 1, Limited Commercial district) Low Commercial Kent Lin Adopt the Environmental Determination and the Specific Findings in Attachment A to approve Conditional Use Permit #6371 with the Conditions in Attachment B. Why? Isn't there enough of these over priced coffee places in Pasadena, Ca. We could of used a Wienerschnitzel, Burger King, Wendy's, Jack in the box, Arby's, and 2nd in and out ... much, much , much better. Why hide what was coming in there. Just started seeing the building spring up. I say, if you too can't stand these rip off coffee shops, do not shop, stop or drink there. Enough is enough!! Hey Star News how about running a piece on these invaders of our Neighborhoods. read more

My default Starbucks coffee shop, only because it's so close to home, and near the study area. They always get my drinks correctly. The barista and staff are always friendly. I wish this location could be a little more comfortable, like some of the other Starbucks I've been to. But what the heck. Starbucks has always been my #1 choice for coffee. I expect it to be just as strong as it is, no more, no less. I definitely will come back for my daily cup of jolt to jump start my morning read more

The parking lot is congested, the store front was a mess, and the inside wasn't the norm clean I'm use to when walking into Starbucks. They must have had a bad morning or everyone called out. My coffee was fresh and hot.. so no complaints there. It was to go as I was heading to the DMV. read more

Pasadena foothill is the benchmark for excellence when you're in the mood for premium coffee and you don't mind paying for quality, you have to find the right place. I understand every Starbucks is different but listen, fix when it's good it's good and this one is good who is that's read more

Typical Starbucks. Hit and miss customer service. Indoor and outdoor seating. Sometimes the employees spend a bit too much time chatting amongst themselves as the line piles up. Lots of parking. 4 Stars read more