The remodel looks great! The place is nice, clean, and definitely has a better vibe now. Unfortunately, I guess faster service wasn't included in the renovation. It honestly doesn't matter if you order through the app or walk in and order at the counter you're going to be waiting. I've ordered ahead thinking I'd just walk in, grab my drink, and go... nope. You'll have plenty of time to check your emails, scroll Instagram, and possibly rethink your life choices while you wait. The staff is nice, and I understand they get busy, but the wait times are consistently way too long. Love the new look, Starbucks, but can we remodel the wait time next? read more

Very bad service I lived in Altadena forever the worst Customer service especially Julia I order Americano with extra espresso shot and they charged me 1095 And very rude personality Now I understand why they have no good reviews Don't go to this one if you want to go to Starbucks read more

Great late-night service via the drive-thru line, the young female employee who took and handed us our order was super friendly, and the drinks we ordered were perfectly made and delicious! The exterior of the building was very clean and well-lit at night. read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

I stopped here to pick up my pre-race coffee before heading over to the Rose Bowl Half Marathon. Thank goodness they were open at 4:30 am! This location was super convenient as it was just north of the 210 freeway off of the Lake Ave exit. Per the usual with my visits to any Starbucks, I placed my order on the mobile app before getting into the drive-thru lane. My grande flat white was good and on par with any Starbucks that I've visited. The guy manning the drive-thru was nice and friendly for it being so early at dark o'clock! read more

Starbucks - Grande flat white - Coffee & Tea Near Me - Pasadena, California

I've always passed by this Starbucks while getting fuel and wondered what it is like inside. Mind you this is a drive-thru store first and an inside store just for ordering as a pedestrian. The staff are super nice and Gabriela helped me with a smile and genuine nice person. I will make this my go to Starbucks just for the staff and cleanliness of the store. read more

See all

Shoutout to the staff for getting it right and making me smile! They are always very friendly and professional. read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

Happy birthday to me as a Starbucks rewards member. I was gifted a free Frappuccino of my choice on my birthday and I also use my five dollar gift card from Christmas to treat myself to a birthday cake pop a super indulgent treat. The cake pops are so moist on the inside, but the right amount of sweetness and the outside is so crunchy with that pink shell. The Frappuccino itself was very good. I honestly prefer a little bit sweeter, but it was so enjoyable the employees working that were super kind to me and wish me a happy birthday, which made me feel very special. Inside the store was a very calm ambience. There was absolutely no line when the time I went in and the drive-through line looked very speedy. Thank you Starbucks so much.!! read more

See all

Extremely rude when I was having a baby emergency and needed water. The lady with the red hair cut me off while I was explaining my baby was having an emergency to tell me it wasn't company policy and I had to make a purchase. Mind you I would've made a purchase had she not been so rude and insensitive. I went to a much smaller owned coffee shop down the street instead and got a cup of water and a coffee and I'll never be returning to this location again. read more

I go to starbucks every morning- today i stopped in asking for water due to the heat. the cashier denied me saying only for customers saying what they cheapest item was i advised her i don't have my wallet I then asked for manager who wasn't much help explaining it only for paying customers i told them to look up my account and see i'm a values customer. He refused but then gave me the smallest cup with barely any ice. I didn't feel values and will be ending my everyday relationship with starbucks .. Pasadena yall suck read more

Lovely "summer skies beverage" against beautiful summer skies at sunset!! What a great recommendation by the cashier to try this refresher for my absolutely free bday treat! My tummy is a smiling! read more

Starbucks - Happy Summer Skies!!! - Coffee & Tea Near Me - Pasadena, California

The place reminds me of old Starbucks atmosphere. Pretty nice to visit, prices are still that high but the coffee is much improved through years. Cannot say the service was something extraordinary, just common coffee shop. Anyway would recommend for any enjoyer. read more

There is no seating in the Starbucks. And no bathroom available. Skip this one. The coffee at Starbucks is too expensive to consider this worth it. read more

Service is almost as important as taste to me. I have to say they've stepped up the customer service lately. A+!

Great service! Friendly staff and easy to work with people. Convenient to my needs and got the order right. Thanks!!

Although is location is my neighborhood Starbucks I dislike the lack of seating which is due to the unsheltered population. Also, the tastes of drinks vary and aren't consistent like other Starbucks locations. Lastly, customer service g read more

Starbucks - Rainy morning prompts a quick trip to Starbucks Coffee for a hot beverage. - Coffee & Tea Near Me - Pasadena, California

They gave me a coffee with only the syrup no hot water I went back and all they said was oh sorry about that let me put the hot water in !! SERIOUSLY!!! read more

Great location. Always extremely fast, great attention to detail, and amazing customer service. Forever my favorite Starbucks location.

I've been to many many different Starbucks locations, and let me tell you not even in the airport locations do they have such a bad attitude. But I can not blame the whole staff this guy they have taking orders VICTOR i think that's what his name tag said he was on the window Feb 14 @12:03 SHESH! Bad attitude and no shame shaking his head and being obliviously RUDE, sir if you read this I'm so sorry you hate your job, had a bad day or you're going through something, but it's not the clients fault. After I placed my order I was reading of a list I get it was a lot ordering more of one one by one but I did apologize and made it clear I was ordering from a list i guess he got annoyed and put me on with a lady, (very kind) as I got to the window I did ask him if everything was okay because he kept shaking his head and rolling his eyes I asked him if everything was okay, he ignored me and I did tell him I was very sorry he didn't like his job. I ordered 6 drinks and refused to give me a cup holder said he ran out. I'm guessing rest of the staff had to go along with it or something, I told him I couldn't carry 6 drinks on my own he rolled his eyes even further and idk if his eyes went all the way back but he left Thankfully a guy named HAWK (only reason why I gave the store 2 stars) he was very kind to tell me he did have cup holders and in the way after talking to co workers he kindly said "the store" had ran out of cup holders but offered an alternative and put the drinks in bags. Very helpful. Drinks made it safe. And were very good Starbucks talk to your people, I work in costumer service the front guy "victor or something " had full control of the situation and decided to be rude. He could've handled things so much different. I get we often like to blame the clients but NO I tried being kind and I actually apologized for reading the list idk if that was the problem but hey if you got no costumer service you got no business there. read more

Used the app to order "In -store pickup" I get to the "store" and the doors are closed. No signs of them closing early, employees acknowledged me outside. At least 3 of them looked at me and turned their head down, I can see my hot drink on the pickup counter. Not sure why they have it at the pickup counter when I can't get in, finally a guy tells me to go in the drive-thru . I had to wait 10 minutes in line to get my hot drink, I get to the window and all employees looked upset, girl at the window was no help either . read more

Starbucks - In store pick up - Coffee & Tea Near Me - Pasadena, California

Every day I order the same drink and every day is more or less fine. Today the lid wasn't properly attached to the cup so when I took my first sip half of the venti iced coffee spilled down the front of my sweater and soaked through to my shirt. They remade my coffee but literally NOBODY said anything about my shirt. The manager was right in front of me and didn't apologize for the lid not being on properly, no customer recovery card was offered, in fact he asked me to move as i was standing in the puddle THEIR mistake caused and he wanted to mop it up. The guy next to me was laughing at me and the store did absolutely NOTHING about this. I waited in the store for about an extra minute and not once did the manager approach me to apologize or make it right. I'm embarrassed and soaked through and confused why I continue to pay $5 for a cup of coffee when it doesn't even come with basic human decency. Just now remembering I wasn't even offered a napkin. read more

Gisselle was amazing in the drive thru! Had great recommendations and alternatives to drinks that weren't in stock. Def coming back,. I recommend the toasted hot chocolate. Thank you read more

Today I went in to get a Starbucks double shot, a very berry drink and an orange juice. The Starbucks double shot was poorly made and the "lady" who made it had a poor attitude and lack customer service. On top of she lied about not having a cup holder just to be a hating a** b**** You guys use a ton of ice and on top of it the coffee isn't all the way full to the top missing a big portion. (Picture as proof) Then when I ask for a cup holder I'm deny one why? Because I'm Latino, because I'm gay, what was the reason? Because it wasn't because you were out of cup holders. I buy so much Starbucks during a year is it really worth having racist employees? Who don't even do their job right. read more

Starbucks - It's suppose to be a Starbucks double shot - Coffee & Tea Near Me - Pasadena, California

Don't bother asking any questions about ingredients. I just wanted to know what vegan options were available, and the bearded man behind the counter, told me "I honestly wouldn't be able to tell you, I have no idea" and then proceeded to stare at me... I guess rules have changed nowadays to wear restaurants. Don't need to keep a list of what ingredients are in what. Or even worse, the workers there don't even know what they are serving. Such an awful experience. read more

Love my local Starbucks. Friendly, great service and awesome drinks. Great way to start the weekend. read more

See all

Guy was so nice he gets 5 stars. That frap was off the chain. So good I'll keep getting the shot with it. I tried it for the first time with the shot It was good read more

Terrible service‼Terrible employee‼ Misogynistic Man‼ If only I could give negative stars. An employee by the name of Jesse (older Caucasian man, w a wedding band) was condescending. The first time it happened I never said anything. But this time I couldn't let it go. As an introvert I am not one to speak up much. But today I was so upset w the way I was talked to by this particular employee. When I brought it to his attention I first asked " are you the one that took my order," & he answered "Yes why is there a problem?" First of all that's not the way to speak to a customer & I get it I'm no one but I at least deserve some respect. When he first answered me he was confrontational about it as if I were the one who disrespected him. With everything that's going on in the world the last thing I needed was to deal w this. I never should've shed tears but I was mad that people like this exist. And maybe this is not a big incident but I just thought I would speak up for myself this once. As it should be. I WAS having a nice day. I just wanted a Starbucks drink after a hike, & this is what I get? I DO NOT recommend this particular Starbucks. I said what I said & I meant every word‼‼ read more

Starbucks - Jesse - Coffee & Tea Near Me - Pasadena, California

See all

Every time I go to this drive through I have a disappointing Customer Service Experience at Starbucks on Lake I recently had a frustrating encounter at this Starbucks, and I feel compelled to share my experience. Today, at 2:10 PM, I called to address and spoke with a new manager about an issue with a drink that was prepared with regular milk instead of oat milk. While I understand that they may be busy, the manager's response was less than satisfactory. When I asked for his name, he abruptly hung up on me, leaving me feeling unheard and dissatisfied. This particular Starbucks, though convenient with its drive-through service, seems to lack the level of customer service and the dismissive attitude and the reluctance to address a simple request for a drink exchange were disheartening. It's disappointing to see such behavior from a place that many rely on for their daily coffee fix. I believe there's a need for better training or possibly a reconsideration of the staff at this location. Customer service should be a priority, regardless of the store's location or clientele. I hope this feedback reaches the management, and improvements are made to ensure a more positive and welcoming environment for customers. read more

The slowest drive-through ever, consistently! Waited close to 30 mins in the drive-through line just to be told, we don't have what you want. Vanilla syrup is a basic ingredient for Starbucks, how can a store be out of it on multiple occasions. Other times there's no almond milk, no oat milk, no butter croissants or no tea to make a London fog drink. Then having to drive to another location father away is too much. I stop by this location because it's local but it usually turns out to be a hassle and wasted time. In the past they use to give a "free drink on us" card for the inconvenience. Now all you get is a lame, "sorry for yah, have a nice day." I have been an avid customer for many years with weekly visits now it's no longer an enjoyable visit. I get in the drive-through line with the feeling of , I hope I don't get disappointed again, especially when caffeine is necessary or a routine part of your day...going inside to place an order is just as bad. I have had incidents where there was only a few people inside and it took over 15 minutes to get a drink. Or having to wait for a mobile order placed ahead of time. IT GOTTA GET BETTER STARBUCKS. ‍ Ok, I'm done ranting. read more

Starbucks - After waiting close to 30 mins in line to not get my oder. - Coffee & Tea Near Me - Pasadena, California

This is The Best Starbucks! Edwin and the crew are always 100% on top of things! They are so kind and funny, delivering my coffee with that "extra" touch. Edwin always asks about my family, (we ALL love him), and pet, who is often with me! Even when the line is long, Edwin goes out of his way to make sure the order is correct and sends me off with good wishes for a great day! LOVE EDWIN and all of them! read more

This is my go-to sb. For the most part, the drinks are consistent. The staff is always friendly. It's almost always busy, but they do a decent job at getting everyone in and out. The drive thru is always lined up with cars and of course the parking lot is tiny. Do yourself a favor and order ahead via the app! Just a tip; If you are entering sb going north it can be a bit tough to turn into the parking lot due to oncoming traffic and the actual location of sb. If you're not familiar with the entrance it can easily be missed. read more

See all

I have been going to your location on Lake Ave for over six years. Recently have been using your drive-through, and K who takes the orders is a cut above. I have never had such a different and lasting customer service experience. I taken back when she said, "will pwelcome to Starbucks, how are you?. and what is your name?". I have never been asked this, and this impressed me. I have never seen this at any Starbucks locations. Her approach is so special because it shows she cares about her customers and wants to create a lasting impression, but it most importantly shows her amazing personable, and caring personality. We all have had the opposite, and it's not personable. Her approach instills a lasting impression. read more

Great customer service at this location! Shop is clean and service is fast. They offer a drive-thru at this location that can be really backed up but the staff do their best to move the line quickly. read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

Absolutely thee most polite, friendly and above and beyond staff. Great customer service

Super frustrating to see this location with the sign and lights on but closed to all business at 5:30pm on a Tuesday. Nothing discoverable about early closures. read more

Leo helped me this morning for my drink with my drink, and I am pleased. He has exceptional customer service.

It's a small bucks but it gets the job done. Parking lot is tiny but if you are on the go and need the drive thru especially when it's raining this is the spot! There's usually a wait to get ready to catch up on emails and your social media. read more

Starbucks - Drive thru!! Much needed in the rain - Coffee & Tea Near Me - Pasadena, California

Was in the area need a pick me up - a quick search on the Starbucks app and boom I'm here. I was hoping to slide thru the drive thru but the line was long. I saw inside was pretty light so walked in. Service was great. It was about 10 on a Friday, I ordered and got out in under 2 mins. Totally beat the drive thru wait. Anyways drink was made well and the baristas were really friendly. One even told me thank you and to have a good day twice. read more

See all

I love this location, let me tell you why.... there is a barista (i think that's what they call them) there by the name of Z.. i loveeee her! Every morning before work i go to get my emperors cloud tea and my everything bantam bagels and a pumpkin bread. She is always there at the drive thru window with a full smile and full blown warming and infectious personality. She makes my day before work every single time! Everyone knows Starbucks is the place to go but gosh, when you find an employee there that you can vibe with and actually remembers who you are each time you come, it just makes you feel good! It's literally just how she is, you can tell. Just an all around kind human and we need more people like Z in this crazy world. These 5 stars are for every employee there. they are all amazing in their own ways! read more

I just had the best drive thru experience. I came in today around 6:35 AM and the kind lady who helped me out was so sweet, polite, and her positive energy radiated. The way she handles customer services at a drive thru was top notched and she deserves to get a raise for making my morning and making the best Iced Skinny Caramel Macchiato with Pumpkin cream on top. Not to mentioned, she recommended me a delicious croissant sandwich. read more

Starbucks - Iced Skinny Caramel Macchiato w/ Pumpkin Cream on top. It is AMAZING! - Coffee & Tea Near Me - Pasadena, California

Came here to study; no outlets ): I think they patched it up recently. Ordered: honey almond milk cold brew Customer service was great though :) read more

Starbucks - Counter seating - Coffee & Tea Near Me - Pasadena, California