I've been coming to this location since high school times and they have their own ring that's different from all the fancy donuts these days. Sometimes you just want a good o tradition donut with a normal sugar or chocolate glaze. No need to decorate, no need to add fancy ingredients, just a decent price donut that fills me up. This is the place for that. I usually just go for the donuts, because the coffee is hit or miss. Donuts are always fresh, but of course don't complain if you're grabbing one at 5pm. Enjoy! read more

bad customer service, does not listen to what youre trying to ask for or say. wasnt able to understand what i wanted

Service sucks here. The man makes ppl wait till he feels like it. To top it off never has coffee ready. This winchells is relatively close to my job site wich makes it convenient to stop here. But i rather go to a bit further one los robles and orange grove wich they are much faster and get you out of there quick.. read more

Winchell's Donut House - I guess ill just wait till hes ready to take my order. Not the first time it happens. Apparently hes too busy to help customers. - Donuts Near Me - Pasadena, California

Winchell's donuts are always fresh and fairly priced. I love walking in and the aroma of coffee and fresh donuts just hits you in the face and makes you feel cozy inside. I always swing by this location to pick up donuts for my doctor's office when I have appointments. All donuts are buy a dozen and get 2 free, pretty sweet deal! Love that this location is fast and there's always lots of parking available. read more

Winchell's Donut House - Buy a dozen get 2 free! - Donuts Near Me - Pasadena, California

Great place classic old school donuts place classic donuts place been around since early 70s til now love the song nuts not a that's Manny read more

Just No. Donuts are horrible. Customer service was decent, just can't get over the bad tasting donuts. Cheap.

Customer service is great, you get a mom&pop feel when you walk into this business but seems they have cut down on what you get for your money. I know it's tough times all across the board (and maybe the employees are instructed to be economic by ownership?) but make me feel like I get a balanced purchase. The thick bagel was toasted great but it hardly had cream cheese, was it because I asked for open face? If I was told, I would've paid extra to have enough cream cheese spread for an opened face. I should've opened it before walking away and realizing when I got to work and it was too late to ask for more. You live and learn. read more

Winchell's Donut House - I can see the bagel thru the thinnest spread of cream cheese ever! Don't be extra but at least average? - Donuts Near Me - Pasadena, California

Horrible I had went to this Donut shop because I like Winchell's so we ordered I got my pizza beigle and after they put it in the toaster the brought it out the Marinara was refrigerator cold. Then I asked if my 6 year old daughter can use the restroom to pee and was rejected so we had to walk all the way to the pavilions when we were sitting down trying to enjoying our morning breakfast mind you it's 5days from Christmas at 7:15am it's cold outside, They sucked the joy right out of this month for us smh . No Holiday Spirit will never go back. Why have a business if you can't use the restroom after we went and spent our money in there for your overpriced Donuts smh. 0 STARS I grabbed my change and left all my food and hot coco there and just left horrible read more

Been here more than the other donut places. Winchell's has always been one of my favorites since I was a child. My dad would would take me to Downtown Los Angeles location to buy donuts, while he would also buy himself a cup of coffee. I think there was only one sized coffee back then that comes in a regular styrofoam cups. Gosh, it smelled wonderful! And that's probably why I'm currently addicted to coffee of all types. Now back to my review. This location in my opinion is probably the cleanest, never crowded (when I go), and they serve fresh donuts. The donuts here are usually made in the morning by 9am, per the lady working there. She also says if they run low, they'll bake some more donuts. Yay! That's probably why they're usually fresher than other locations I've been to. Good variety of donuts, twirls, donut holes, rolls, etc. I like the fact that Winchell's always give two extras when you purchase a dozen for $13.99. So basically, each donut is a buck. But too shabby! This Winchell's is located in the same plaza as Pavilions. But the main entrance is on Lake Ave., But there is also a back entrance if you park in the back sharing the parking lot with the super market. I like this location, and will be back again soon. read more

Winchell's Donut House - Glazed, Sugar, Coconut Glazed - Donuts Near Me - Pasadena, California

I normally roll in when I'm in the area but today is my last time. Service was okay til the end. I shouldn't be drinking a caramel iced coffee and feel something chunky come up the straw into my mouth. I went up to the counter and let them know they should check their creamer in case it curdled or something fell in it and just got an "Okay." Wasted $5 on a drink I only got 4 sips out of. read more

Phone never gets picked up. Donuts are not as good as other locations. It's supposed to be open 24 hrs according to google search but I have found it closed early evening. I live within walking distance but I drive to South Pasadena location to buy my donuts. I have also reached out to other locations and they do answer the phone and they all say they are open 24 hrs. read more

Terrible experience here. They charged me a dollar more than the menu price for an egg and cheese bowl, then said that it was tax (but tax was charged separately on the receipt), then pretended that the 5 on the sign was a 6, then refused to give me the dollar back or make up for it in any other way. After a bit of back and forth they agreed to refund it (and not even give me my food) but couldn't figure out how to do that so gave me cash. Total waste of 20 minutes - I didn't even have food at the end of this debacle. read more

Bad customer service! The ladies look so rude, and the guy looked miserable. We go for the coffee to start on that morning vibe. The workers have their Spanish music playing and they still not in a good mood. They seemed bothered when asked to make a sandwich or pick out a doughnut read more

I have visited this Winchell's located one block north of South Pasadena and only two blocks west of the world-renown California Institute of Technology. I always purchase something before sitting down to work on legal pleadings and study for the upcoming CA bar exam. The daytime staff are friendly but some of the nighttime staff is rude. They often ignore you when you're standing at the counter, even after you've called out, "Hello!" several times. And a couple of them are short in that passive-aggressive way that leaves room for "interpretation" should you call them out on it. Last night I was here working and studying. A lady who was standing outside went inside when I showed as well. She kept nodding off like she was on drugs. After a few minutes, a young man showed up, fumbled around with his phone for several minutes, then sat down at the lady's table. Something felt off about the whole situation. I could feel it. As I gathered my belongings and took off my headphones, the young man said to the lady loud enough for me to hear: "Is he the one you're talking about?" The lady nodded, "Yes." It was an obvious attempt to send me some kind of message (or perhaps make me a mark). I don't like feeling threatened while I'm studying at a donut shop located in our beautiful Pasadena, across the street from South Pasadena and only two blocks from Caltech. Otherwise, I would go study down by USC. I can't imagine too many neighbors would like it either. But at least this comment places Winchell's on notice about the questionable behavior I observed at its 24-hour Pasadena location. And next time I see either of them I'm calling the police. I want to know if it was their idea to intimidate me or if someone else put them up to it--like the staff. If you visit this location, be careful. They knowingly let sketchy people hang out here and some of the workers are rude to the point of hostility. I'm not talking about homeless people--I'm talking about SKETCHY PEOPLE. Watch your stuff. Watch your back. read more

Their cinnamon roll is decent, and they sell smaller versions too. But they recently raised their prices so a cinnamon roll is now $3.70 or so. Way too much. read more

Will not be going back to this winchells ever again. The service was terrible. I was very nice to the guy and he wasn't helpful at all. I asked him for the flavors of the raspados they had and he stood there in silence and didnt say a single word. I felt like I was talking to myself. What a very rude and disrespectful kid. Wouldn't recommend this place at all. Try another winchells in Pasadena. read more

this particular location has very rude staff. I'm not sure if it's a family unit but they all have the same kind of why are you here attitude along with their unfriendliness, a lot of the women's staff are cold. not to mention I don't believe this place has good sanitary practices. Once I came through and there was a woman taking orders behind the register with an extremely long T-shirt on, and it made it appear like she didn't have on any pants. Completely inappropriate, and not in uniform. then recently they hired a lady who barely speaks English but I guess she didn't have proper training to learn the menu. I ordered a turkey breast sandwich on a croissant, and when I got the bag, she literally put mayo and turkey and a weird piece of cheese.none of that are the ingredients for that sandwich. Go somewhere else like Randy's. read more

All the doughnuts are over priced And extremely small in size, ripping off the consumer . I definitely will not be coming back to Winchell's donut House anymore. read more

I go here every other day, the youngest guy that works there is rude and careless. Poor service and doesn't put any effort into the food. Bagels poorly toasted, smoothies poorly made. Everyone else there is great, he's awful. read more

One of the most uncomfortable experiences i've ever had buying donuts because the lady behind the counter was obviously angry at us for no apparent reason. read more

Winchell's is your local 24/7 donut shop. I appreciate the fact that they're open during the late hours as I sometimes find myself ordering a croissant from here during the wee hours of the morning. The service is great, the people working here have always been kind and hard at work. I love their jalapeño ham and cream cheese croissant the most here, this is what I usually get when I'n craving something savory for breakfast! The only thing I don't really enjoy was the donut holes. They tasted a bit old and weren't fresh. I see the bags of donut holes sitting in the front of the store every time I go and I'm not sure if they replace them every day or not. I would stay away from those. Otherwise, their other donuts and croissants are awesome! read more

Winchell's is a 24 hour Southern California-originated donut chain. This particular location has been here for pretty much my entire time living here, which is a good 20-some years. I came here around 5 PM to pick up a dozen donuts for my family. It was actually fairly busy around this time and there was a small wait-time to get my donuts. Parking can be challenging. You can park at the nearby Pavilion's lot as there's lots of people coming and going, but the lot is kind of small for the amount of businesses here. There's not a lot of nearby street parking. There's not much to say about the donuts here, except that they're somehow still addicting to eat even though they're not spectacular. They're yeast donuts, so they're light and fluffy for the most part. They're actually not bad even though they're not always fresh, but I kind of expect that from a 24-hour location. The donuts keep well and last for at least a week. They have all sorts of donuts, such as maple bars, bear claws, sugar twists, and jelly-filled donuts. The jelly tastes extremely artificial (especially the lemon jelly), so I would stay away from those. The glazed donuts are pretty good; I like them the most out of all the donuts here. I know a lot of the reviews complain about the service, but my experience here was actually decent. It was understaffed, with only one employee, but she was very good at managing the line and handling my order. She was really nice and efficient, which is valuable when there was a line occurring. She also spoke both English and Spanish. read more

Winchell's Donut House - Dozen doughnuts! Twists, Glazed, Lemon-Curd filled, Strawberry, Cinnamon, Maple Bar, Chocolate Glazed! - Donuts Near Me - Pasadena, California

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I love this chain for delicious sandwiches and long late hours. Definitely my "after hours Starbucks"

Got a dozen, little bit of everything. Mostly decent but the cake donuts were so greasy :(

This is one of my favorite places at late night, number one reason the employees at graveyard are very nice Carlos, Oscar and the wonderful lady hardworkwer Who's very polite.. Great donuts nice and music ! read more

The store advertisers 14 donuts are in their bakers dozen, my order only had 12 donuts. When calling the store, the employee Jose said they are instructed by Claudia, the manager/owner to only provide 12 donuts. Shame on you Claudia. read more

The donut I just ate must have been from yesterday or earlier. It couldn't have been made fresh today. I might as well have bought a grocery store donut. read more

Honestly I've never been the type to spend the time writing a review about, well.... pretty much anything; but this for some reason tonight I feel has warranted time and opinion. Since I was a young teen, I lived just down the street from this store. Before I could drive it was always somewhere I would walk to whenever I'd get that spontaneous craving for fried dough with various possible icings or none. Open 24/7 convenience became nostalgia. Winchell's always felt welcome. It was smack dab in the middle of between myself and my childhood friends. It was one of our spots. Back when there was outdoor booth seating, Winchell's was the spot where we all would meet up. Anytime of night or day, way back when, you could find us there. Either with a chess board, a set of poker chips with Magic The Gathering cards or just a pack of smokes and a conversation. Back then that was where we could be found. The Winchell's on South Lake Ave. The seats outside have now since long been gone. The way back friends moved and moved on. Some still here some been tooken, but that Winchell's on lake 24/7 still here and open. That's why it saddens me so to say the quality seems gone. I went there the past two nights. The first with my wife and the second alone. The first night it felt as if the person behind the counter resented our order. When I asked which doughnuts were most fresh I was told "none of them" discouraged I still purchased four doughnuts two sandwiches and left. Then tonight I placed my order which was almost identical to the night before but found the veggie bagel sandwich I brought home for my wife lacked the avacodo and then caused her to vomit profusely after consumption. She is very sensitive to bacteria. It baffles me though how that can be an issue when the ingredients where only vegetables. It's sad to see the quality slipping from the place I held in my memory so high. The stars I gave are solely nostalgic. T here's one guy who where's glasses and works there and frankly is the only employee that know will do a great job. I loved this place. I don't get why it feels like many of the people working there don't. read more

This Winchell's location is located right next to Starbucks near a corner and shares the lot with Von's (where parking is free, there is also street parking right in front of Winchell's). I stopped by this location last Friday a little before 12:30 pm. I parked in the Von's parking lot and walked over. Because I won a free dozen donuts ($9.50 value) from the Holiday Fest the weekend before, I thought it would be nice to pick up some donuts for the people at my work (also I am not a big donut person, and especially my husband and I would not be able to eat 1 dozen). When I walked in (if you park at the Von's, you will enter through the back entrance), I headed towards the front of the store. I was immediately greeted by an employee behind the counter. I showed her my voucher for a dozen donuts. She asked me what I would like. Being that I do not eat donuts on a regular basis, I just asked for an assortment. She quickly boxed up an assortment (including some Christmas decorated donuts, I am such a sucker for stuff like that) and then was on my way out. Then I headed to work and dropped off the box. I did save 2 donuts though (one glazed that was decorated with red and green frosting for Christmas and one sugar donut) for my mom and my husband. Since no one at my home bothered to eat the donuts I brought home for them the day of, they all consumed it the next day (I also got a bite of each). And to my surprise, they both were not stale and tasted good (well like a standard donut). Although this place does not have fancy gourmet donuts, I thought the service was friendly. There were plenty of good ol' fashion donuts to choose from (Why does everything have to be so hipster and fancy? Why can't we just enjoy something as is?). There is also free WiFi available as well. read more

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This 24 hour open store serves many types of donuts. The staff was very impatient and not friendly. Tried a couple different ones, and only peanut flavor was ok. read more

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Just bought four donuts at Winchell's next to Von's in Pasadena. Consistently clean, smells good inside, well lit and overflowing with very fresh donuts. The pretty young lady with red hair makes the best donuts. I'm a creature of habit, chocolate and glazed donuts. I wish I could check six-seven stars. read more

Surprised to see this open 24/7, fresh donuts,warm hot chocolate, iced coffee, and milkshakes.Thank you to my cashier he also made me a soft flaky croissant with ham,egg,cheese and bacon! Amazing.(didn't know they make other food items) Feeling hungry you have this place opened all day all night. read more

Winchell's Donut House - Donuts Near Me - Pasadena, California

We've gone to this Winchell's several times, always great service and good quality donuts. Last night we ordered a dozen through Postmates and were so disappointed! Donuts were stale and not the kind we had ordered. When I called the shop to let them know, the Manager told me that her donuts were perfect and NO WAY could've been stale and that if I didn't like them then I should stop purchasing from their store, and hung up on me. I was courteous throughout the whole conversation and the 15 min wait to get on the phone with her and this was not the customer service I expected. read more

Love!!! The forrest ham bagels! So good!! Amazing staff I am regular here at this Winchell's! The manager she is so awesome very generous and courteous! Thank you for always giving me my 6:30 am bagel with a green juice! much appreciated!! read more

The donuts are good. They're not anything to rave about but they satisfy your donut craving. Like any place, they're best when fresh. I think it's still a shop to buy yummy donuts. I do NOT recommend any of the iced coffees. I can't speak for the hot coffee because I don't usually drink hot coffee but the iced coffee wasn't good at all. It tasted very artificial and I wasn't able to finish it. The blended drinks are VERY delicious! They're smooth and rich in flavor! I'd suggest trying the mocha or vanilla! read more

Beware of the bottom two rows of donuts. A toddler was walking back and forth eating and handling the food behind the counter. I'm sure this violates many health codes seeing as there is a deep frier back there and other equipment, much less the sanitary issue. No one working there seemed to care or ask her to stop or really manage her. Ridiculous. read more

I can't believe this place is open all the time! I got a classic, chocolate glazed donut and the iced coffee. You can't go wrong with that. I'm also surprised with all the other things on their menu. However, I think Dunkin tastes better. Probably uses more sugar? read more

I grew up on donuts. My grandma loved donuts too. She walked down to Winchell's (not this location) for coffee and donuts and bought a dozen to bring back with her for our afternoon snack coming from school. This location is a disappointment of what Winchell's used to be when I was a kid. I've come to this location a few times only to be disappointed. Donuts with no love are not donuts. They're fried dough! The donuts I've had here are fried bread with very little glazing. I recall donuts of the past were thick and fluffy squeezed in a bakers dozen with little space in between the top cover. These donuts are small, not fluffy, and very thin layer of glaze. I recall glaze whether chocolate, maple, or sugar to be nice and thick. Glaze should be painted on donuts in multiple passes. I'll pass from buying donuts from here. What a shame! Winchell's was the place before these mom and pop donut shops popped up. read more

Nice place with nice outdoor seating place. The donuts are always fresh and delicious. The employees are always friendly and polite. To find the parking is a little challenge, but it's always pleasant to come here. read more

Winchell's Donut House - Donuts Near Me - Pasadena, California

Nommm I loooove donuts! Went on Sunday night after some margaritas, chips and salsa. It's a weird combo yes, but it was sure delicious! I got the vanilla glazed chocolate donut. :D The worker was a little slow and he was kind of irritating. He lacked a lot of customer service..and when I asked him which donut was which, he was really off. I asked him what kind of donut was in the VERY back (which was the vanilla glazed donut), and he points to the 3rd row..I said, "No..the very back." He goes, "Oh strawberry." I said.., "No..it's chocolate colored....?!!?" He said, "Strawberry sprinkles." WTFACK?! After the 3rd try..he got it right lol. Geebus. But all in all, it was great. They remodeled the place, and it looks a lot better and more modern! read more