I've been coming to this store whenever I'm in the area and generally my experience had been good, but today, BAD! So I was waiting a while in front of the cashier as she took some time to finish up when Matt (one of the workers) opened up the next register. But to my surprise instead of asking me, he asked the next person even if I was next in line and had been patiently waiting this whole time for the cashier to attend to me. What happened to "serving the next in line"? When I called him out on it, he gave me one of those typical patronizing apologies which really sounded hollow and left me even more offended. As I waited for my food to be warmed, I called for the manager to let him know. What a waste of time! Not only did he patronize me with even more apologies, but he insisted that it was unintentional, when Matt clearly saw me as next in line. In short, Matt just decided to called the person next to me even if I was right there in front and obviously next I line. That, is rude! And the patronizing apologies didn't help either. I don't often give bad reviews. But I definitely wanted to do this one. read more

I've been coming here for years and I know every employee. They all know my name and greet me with a smile and conversation. I don't even have to say my drink - they make it perfectly each time. My kudos to Lucy for always bringing smiles and cheers as she greets me at the counter, my thanks to the awesome ones like Rose, Victoria and Yvonne who have my drink down to perfection (I've left a few out only because I've gone blank on names - sorry!), and to the store manager, Ryan, you're the best! Cheerful and willing to crack a joke with me! You guys are my faves! Thank you! read more

The staff is amazing. They are all so pleasant and kind and know everyone's name. One unpleasant thing that occurs occasionally, is customers try and take advantage of the store and or its staff. They'll say something like "hey would you mind heating up my breakfast in the oven?" Then I'm there thinking, "Huh? WTF are you talking about? You don't walk into a pizzeria and ask them to toss your shitty ass digiorno in the oven for you." Boundaries people. Also, if you spill YOUR DRINK, that's YOUR FAULT! Don't give someone an attitude when they're giving you a new one. Think about it. Take a breath. Be reasonable. I'd like to reiterate what a wonderful, friendly staff this Starbucks has and how the community is lucky to have them. read more

This location is walking distance from where I live and is a great location for a pick me up with all the different bus lines running through that intersection. 1. Parking - I have always walked but noticed ample amount of space in the back for a couple dozen cars. 2. Sitting and Working - Love it, enough room to sit at the bar or share a table with a few friends, and outside patio tables to people watch. 3. WIFI and Outlets - Great and great! 4. Drinks and Staff - Never any issues and the young staff is kind and easy going. read more

Apparently you are only allowed to use the bathroom here if you ordered in store--they dont allow mobile order pickups use the bathroom

Awful service. The barista mopped the floors shortly before attempting to make my drink. No where in between her mopping the floors and making my drink did she stop to wash her hands. I approached her and the barista next to her started smirking and laughing as if it was some sort of joke. Very unprofessional. I then started speaking to her and made her aware of her unprofessionalism. When I did this she became very defiant, aggressive, and sarcastic. Please avoid this location and go for the Starbucks on Lake. read more

Tania went above and beyond to make my experience excellent! I will be returning to this location! I was a bit disappointed that they didn't have a drive thru, but the customer service was impressive! read more

Barista Jasmin refused to let me redeem the stamps in exchange for breakfast sandwiches because she said they are not stamped on redeem cards. But most stores are run out of cards already while the promotion is up until April 10th. Why all other stores in the area stamp on the Starbucks sleeve instead and tells me it's good to all stores? Why only Jasmine in this location refuse? And she told me because she is the only one follow the rule. And why I am able to redeem free breakfast sandwiches with the same sleeve at other stores? Then Jasmin you helped Starbucks to build very bad client experience. When I join the game, I expect to get sandwiches, but you help Starbucks fail to deliver the promise! Very bad stupid barista! read more

Came in today for a cup of coffee and they actually had real music playing, not the usual elevator music crap that Starbucks has playing that no one has ever heard of. Staff were friendly and fast. Good experience. read more

Super crazy parking everyday! Not even worth coming over to this location. Plus there are groups of customers that never seem to leave. I've been at all hours and days and the same people hanging out. Seem like they need a different location to accommodate the amount of customers. read more

Very misleading and inconvenient for early workers. There hours are incorrect and I had to go to another location to get coffee.

Not your typical Starbucks. Lebanese men and small children hang out here during the day. At night it feels like a local coffee house, with people outside enjoying the weather and looking at the mountains. Visitors are welcomed. This Starbucks is in a residential area so the staff is super-friendly and take time making a custom order. Surprisingly unexpected. read more

Stop by here when I walk my dog. The staff are friendly at times, but seem a little snotty compared to some other locations. They have a small array of pastries / snacks, and there is limited seating inside. The outdoor tables are great, however there are only two so grab em quick! read more

All of the people who work here are wonderful, with the possible exception of the current manager, who I hear is being moved. I have been a loyal customer here from the time they opened at this location. My kids were babies when we started as customers. I can definitively say that I have been a daily customer for the past 5 years nearly without exception. That said, I am most upset, disappointed, distraught over a recent experience. There is a huge knot of regulars who know consider each other to be friends. One of us in early May was told that he could no longer be allowed in the store because he had offended a customer. (or frightened her or intimidated her? don't know) "no name", our friend and regular, always has a kind and uplifting word for everyone. I am a die hard, original feminist, and yet I love when he greets me saying "good morning beautiful" because he is sending me a hug in those words, nothing else. Apparently, he was friendly in a similarly verbal way with a high school girl and she told her mother and her mother complained to management and management told "no name" that he was no longer welcome at the store, based on what the mother told her. I wonder why the "management" did not think to ask one of us, his many friends. to explain to him the laws of political appropriateness? I GET those rules and know that any one of us could have lovingly explained them, because we ALLL know that Mike's intentions are only to spread positivity. I wonder why. Of course I emailed Starbucks Corp my concerns and they had the district manager call me. Jennifer (the district manager) clearly lacked empathy and asked where I had gotten my information and told me that "noname should call us himself." (I responded to this with the fact that no name was too humble and kind to do so.) Jennifer told me that she would pass along the info. I then received an auto response from Starbucks Corp. thanking me for my input and assuring me that they would look into the situation. A month has passed. No word from Corp and no one has called Mike to apologize. I am the farthest person from black vs white, but I have to ask, was no name asked to leave because he is black and frightened a white high school girl who attends a girls (mostly white) school who told her white mother that a black man told her that she was beautiful? or even pretty? or that he told her to have a wonderful day because she was beautiful? or or or?? If no name had been white....hmmmm....would things have been different? What happened to "innocent until proven guilty"...? Oh wait, I get it....tell no name to leave because no one will complain that he was unfairly treated? Initially I did not think that this was a black and white issue. I thought it was poor judgement on the part of Starbucks management, at whatever level. Since then, a number of people have suggested to me that in fact it was at the end of the day about race. So, I am finally, after patiently waiting for a reasonable response from Starbucks Corp. posting. read more

Pretty much your typical Starbucks. They are fast, the coffee is ok, and the prices are what you would expect. It is a little small so don't plan on finding room to sit down. The service is friendly enough. Every time I go the person is nice, but seems little out of it. Not a big coffee drinker, but it is nice when on a break from work some times. read more

Do NOT go to this Starbucks on a Sunday morning. I place a Mobile order the same time as my friend ordered. My order was a coffee with cream. Her order had more than one drink and food. The app said my order would be ready by 7:48 a.m. Her order was ready at 7:55 a.m. Mine was not. There were not too many people in the Starbucks so I worried that my order had been picked up by someone else by mistake. There was an employee behind the counter so I asked her if she knew the status of my order. She cut me off and told me she could not help me because she was on her break. She did not ask anyone to help me so I went to the next employee. This employee tells me I have another ten minutes to wait. This would mean my order of a coffee would cream would take almost thirty minutes to process. I told them to cancel my order. read more

All employees hair is all over the place and I just found one in my drink. After I drank 20% of it. Most Disgusting thing I have ever experienced. read more

Starbucks - Be careful of your drinks here. - Coffee & Tea Near Me - Pasadena, California

Although the regular crowd is always hanging out, the workers are friendly, service is quick. Unlike other Starbucks I used to go to (Hill/Walnut) who can't even recognize someone who comes in every day and orders the same drink for years, these workers make an effort to get to know their customers. read more

Avoid this location. They are loud, rude and the coffee tasted off. I was tired and momentarily forgot the word "venti". I have a newborn, she was up all night, which means I was too, so the last thing I needed was a barista who either thought she was funny or just plain pretentious. I ordered a large coffee. The curt response was "you mean a venti?!". Yes... I mean a venti... Then when I went to pick up the coffee a different girl just through the straw at me and said "here". Just go to the one at 161 North hill, it is way better in every way. The North hill location was so nice they even re made my coffee when I dropped it. Such nice people at the other location. read more

I am not a fan of this location. There is never enough parking, it is too small of a location, and there is never anywhere to sit. They have structured the inside a bit, but it is still too small. They also made a mild attempt at the parking lot by making some of the spaces with a one hour time limit, but it is still not a good lot. Driving in and out is ridiculous as well, because there are usually too many cars, cars waiting for spaces, and cars driving around looking for spaces. You can enter from Washington Blvd, or from Allen, and when exiting, I recommend exiting onto Allen from the northernmost driveway, because the sourthernmost driveway has a bad blind spot from cars parked on the street. On the upside, there is excellent customer service here. The staff is calm, courteous, and I've never had an error in my order. The parking problem keeps me from coming here though. read more

I was struggling through a LONG day and needed coffee. My app was very buggy- it repeatedly froze or closed. The cashier felt so bad for me- she could see me getting frustrated I think- she gave me the drink for free. This was my first time at this Starbucks (I just moved to the area), and it's slightly out of the way for me, but it's now my go to coffee shop! read more

I want to thank Rose for her great service. I was there this morning, after a trying morning at home. I was treating myself to a nice ice tea. I asked for large tea, the trenta size and asked for four pumps. The employee that prepared my tea, she asked me to let her know if my tea was sweet enough. I tried it and it could use some more sweetener. I thanked her and she added more sweetener. No one has ever asked me if my beverage was just right. I was amazed by this question. I forgot to ask the name of the employee before I left the store. I called the store and spoke to Tanya (not sure of the spelling) and she told me that the employee was Rose. Tanya was very kind over the phone. Often we forget to praise people for the good things, even the small things that they do. read more

Amazing and friendly staff always joyful! P.S. If Isabella is working the day you go, you'll have the brightest day of your life! Her amazing genuine smile lit up my rest of the day! Beware, this can be quite contagious. :) read more

AWESOME TEAM - led by Ryan...they always remember ur java drink and name. Yosef, Rose, Kelsey, Lucy, Aaron and the rest make this place pleasant to visit and enjoy all of their gmornins! Keep up the good work and smiles! - Tony read more

For the most part the Barista's here are respectful and curtious but one of the female employees treated me so poorly. I purchased one of their cups that 1000 customers must have fondled and ask for a drink. She was even going to rinse the cup EVEN AFTER THE THE LITTLE SKINNY WRETCH DROPPED IT ON THE FLOOR. And I had to ask her to rinse it she, I Kid you not, Just ran very quickly only one part (and not even the part that feel on the floor) through lightly running water. To hell with her and that shot out Starbucks. I'm never going there again and will discourage my friends from going there. I could have gotten Ebola or something. read more

Starbucks - The back wired ass entrance. - Coffee & Tea Near Me - Pasadena, California

This a a very great place to I am always here it's great and all the workers are nice but if u go u must ask for Sebastian he is kind and funny so come on down to this location remember come here always also if you come and there is a girl named Allison then just turn back and go to a different one because she is very rude and she kept on telling me to get out once I got my drink so don't even come she has a big attitude if she is not the come have a good time read more

I like this Starbucks more than the one down at Foothill. The staff here is friendly and they are fast. I think management is better, they have enough people working there on a Saturday morning and you don't have to wait forever for your coffee. Other than that, it's a Starbucks :) read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

I walked in here and there was only 1 other customer on a wed am. I ordered 2 lemon cakes. The woman who rang me up got a call on her cell (and after charging me) walked away chatting. After a few minutes with no staff offering to help I asked if anyone was getting my lemon cakes. Someone else came over and said "oh she got a call. I'll help you. What did you order?" She then came back and said they were out of lemon cakes. I asked why I wasn't informed before I was charged. And she very sarcastically " she probably didn't know". No apology. No offer of free drink. Nada. I asked for a refund. I realize Starbucks doesn't need the business but they lost mine. And all my friends and family who live in this area. The attitude of " you're lucky I am helping you" is not ok. read more

I started going to starbucks a LOT to get my kids some of those tasty tea drinks they sell here. After a few months I accidentally noticed that they would squirt this liquid into the drink and I asked the people there what it is they put in the drinks and they told me that it is high fructose corn syrup and that it is already mixed with the tea's flavor. After finding out about that I explained my kids what high fructose corn syrup is and why we will stop buying these drinks at starbucks. This garbage is really unhealthy and I was really disappointed and surprised to find out starbucks was using this chemical for the drinks. It is amazing how much of this junk people are drinking. read more

I have been coming here for years but this is just unacceptable! This is the fourth time this has happened to me. I ordered a s'mores frappe and have not gotten the chocolate sauce or marshmallow. read more

Starbucks - No marshmallow or chocolate sauce for the fourth time - Coffee & Tea Near Me - Pasadena, California

Special thanks to Yoself, always welcoming always acknowledging me making feel at home when I see him, great service thanks so much

This is a great store with wonderful employees. When they don't give out the code to the restroom to people it's because they haven't ordered yet. They give you the code after you order because people come in and use the restroom and aren't actually customers. Alison is really awesome, and she does her job gracefully and well, and she might not look it, but she's HISPANIC! So don't be mad if she's doing her job! She treats people fairly. The whole team here works really hard to make a great store. read more

I feel compelled to share my experience and why I will not return to this Starbucks. I work in a profession where many of my clients are very young (18-24) former foster youth. My work revolves around providing them help/support to transition successfully into adulthood. A lot of what I also try to do is build their self-esteem, care about their lives, and have respectful interactions with them because in many cases, it's not something they have experienced often. Understanding the limitations of my clients (no car, difficulty affording public transportation at times), I often travel to them and meet them in public places. I arranged to meet one of my clients at this Starbucks. We've met here several times and it's never been a problem. Today, when I walked in, he had been waiting for about five minutes and was there with his girlfriend. They are both young and Hispanic/Latino and they were wearing casual clothes, T-shirts/tank tops and jeans/sweats. He told me that he had arrived a little early for the appointment and was planning to order a drink but wanted to use the restroom first. When he asked for the bathroom code, he was told in a rude and hostile manner by the supervisor on staff that day, Alison, that he could not have the code because "he must order a drink first." He was so taken aback that he just resolved to sit there and wait for me without using the bathroom or ordering anything. His girlfriend had asked for her name and information so she could file a complaint just before I had arrived. The minute I sat down, they told me this story and I could see the supervisor looking at us and she seemed nervous. I pass as white and I was dressed professionally, in slacks and a button up. I also have many, many times, gone into a Starbucks and asked to use the bathroom before ordering a drink. Not once have I ever been told the restroom was for customers only and/or denied entry. The supervisor came over to us and proceeded to say multiple times (facing me most of it without looking at my clients), "I am not that way," and "I am not like that," and "I am a good person," without once actually apologizing for her behavior to them. She mentioned that she had eventually given the code to my client, but that was too little, too late. If you have to tell people you aren't that way, you actually ARE that way. read more

While shooting in a nearby neighborhood for a month a became a regular at this Starbucks. Not only is every last Barista super nice, and I'm pretty sure I met them all, but each and every one of them makes PERFECT soy foam which honestly is what I care about more than the coffee When this movie is done I will find myself driving to Altadena from Hollywood just to get my fix! read more

Omg Starbucks is supposed to maintain a clean, preventative establishment; however, the restroom is so dirty and it smells like someone pooped badly ... VERY bad ventilation. I had to hold my breath the entire tire using it... the smell was awful. I told the girl making the drinks if they can do anything with the restroom smell & her first respond was "no" and said unless we prop the door open which is fine but her appropriate respond should be "let me let my manager know" NOT "no". There's like muddy wet footprints on the floor in the restroom. So disgusting!!!! read more

I've always liked this Starbucks but tonight the music was too loud. I wasn't able to get any worked done.

Wondering Starbucks! They have a really friendly crew from open to close! Never messed up on a drink and they are super fast! The baristas really make personal connections with the guest! Rose is amazing and can make some tasty drinks! 5/5 stars for this Starbucks! read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

I have been going to thia Starbuck's since it opened. It has only gotten better over the years. Like the other reviewers have stated, it's a very homey and comfortable place to hang out. They did a beautiful job remodling too!!! The barristas are great and have even made my husband a convert from "his" Starbucks. One morning my husband went in after taking the kids to school for me as I was not feeling well and came home with my "usual" complete with "feel better Lisa" written on the cup!! All of the usuals are friendly and ask how my kids are when I see them!!! Great Starbucks!!! read more

What a business this is. We all get in line to order coffee with our own clever variation of what is good. They do a good job of getting the order correct and getting us on our way read more

Best Starbucks I have ever been to! I went I. One morning to surprise my friend for her birthday and they made our drinks on point! It was totally perfect... Lol the people were so nice and friendly. We conversated until my order was ready :) thanks guys I will never forget my awesome experience! read more