Best Starbucks in Pasadena. Staff is amazing, quick, accommodating, fantastic customer service. Most Starbucks are understaffed, but not here!! It's a busy location and they get you in and out of there very quickly! Surprisingly clean inside with long community table, ample seating and outdoor patio. Ample parking. And of course, good coffee. read more

It's unfortunate cold brew at Starbucks is a hit and miss. But it's one of the easiest drinks to make. Whoever made it needs training, especially the cold foam. Cold brew coffee and espresso is already pre-made. So it's just ice, pre-made coffee and a shot of pre-made espresso. Cold foam was more like what cold foam? No time spent making the cold foam for sure. Needs some training on it as well. I asked why is it so light? Mind you a cold brew is dark coffee. Explanation from the counter was the cream went down from cold foam. I did say it only happens if it stay out long sitting on top. After a bit she finally said we can remake but you have to wait. Cold brew is fast to make and cold foam needs to be made right and should be poured on top when ready to give. But it's my 2 cents. I think I will ask for cold foam to be separate so I can put myself. I had to toss it. Water down milk coffee does not taste good. read more

Starbucks - Water down cold foam lol - Coffee & Tea Near Me - Pasadena, California

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Slowest fkn drive threw in the world. 12pm Saturday, sat in line for 20 min Super hot outside read more

Since it was mod Monday, I decided to drop by to get a coffee since I was nearby. I ordered an ice coffee with pistachio foam. I got a grande with extra ice in a Venti cup. The coffee was watery. There wasn't much coffee flavor. I also expected more ice since I requested for extra ice. Overall, I got more like a watery milky drink w/ a slight flavor from the pistachio foam. I still have half a cup left in the fridge. I wanted to finish it, but gonna have to toss. read more

Starbucks - Iced coffee w/ pistachio cold foam - Coffee & Tea Near Me - Pasadena, California

This is a newer Starbucks, and it's very nice. Has a wide parking lot. And the staff is so nice. The drinks and food are good and it's a nice cool hangout to drink coffee. read more

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Why is my cup so empty? And no I haven't drank any of the coffee yet :( Now I need to check my coffee before I leave the drive thru read more

Starbucks - Caff Latte - Coffee & Tea Near Me - Pasadena, California

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This is my go-to SB and studying place. Whenever I need to unwind and just browse on internet for some slight research or notes taking, i come here. Big spaces, well lighted, and good parking. Love it here. read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

Used to go the location across from this one, but now they've moved into the spot where my beloved Tommy's Burgers used to be. Definitely a larger footprint than it's previous location, but inside it's not much bigger - except now they've got a drive-through. Now, that just means double the orders and, unfortunately, double the wait it it seems. Staff look like they're in a panicked rush to keep up, so it's not exactly the best place to chill and relax. There's a lot of seating outside, though, and plenty of parking. Staff is friendly, however, and they do their best to manage. Place is pretty clean so far, so let's hope it stays that way! read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

Hi , Just went to this Starbucks on Hill and Walnut. I had gotten a drink , for Teacher appreciation week ( from the parents ) but i don't get to work til 2 pm. It did not taste like it should !!! It was the Oat Brown sugar espresso. I have had it once before , it was yum. Anyway , i am picky w my drinks becuz i don't like lots of ice or really any ice. It waters down the drink !!! So when i went tonite to see if they can remake it , she was nice and said sure. But she showed me how much ice they usually use for that drink , she filled it completely w ice !!! I said , no way , then u really get no drink at all ( she said the hot espresso melts some ice ) but still that is crazy to me , becuz no one wants to pay just for a big cup of ice !!! ( and that's what u basically are getting ) anyway , she dumped almost all out , and made it. I asked for extra shots of espresso and lots of brown sugar and extra cinnamon too. It came out perfect !!!! It tasted like i think it should. She explained a few times that she can do no ice , but it mite be all milk then. I just kept saying , as long as u add extra brown sugar and cinnamon it will taste good. I forgot to get her name , but she was nice. After i went to my car , and took two sips , i went back in and told her it was perfect. :) read more

Starbucks - Brown sugar oat espresso - Coffee & Tea Near Me - Pasadena, California

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It's My First Time at the Starbucks and the drive-through. Seems like it was a kid who just started the job. I understand that he can get a little nervous. Then there was a second voice who jumped in and interrupted him and the kid couldn't get my order right? So that second voice was trying to get my order right? However, when my order was finally done and I arrive to the window, my order was completely wrong. Then I had them if they can fix it so they did. They blended it for me. Then my second drink I asked strawberry size half water have lemonade. That thing taste too sweet and too much like lemonade. I normally ask for half water and half lemonade, because I don't like it too sweet. So what I did. I got off to the store and asked them if they can remake it because I asked for half water, half lemonade. The girl just added a little bit more water, which only fills up the small little sips that I drank from it when I forgot it so that doesn't make it half water, half lemonade. Anyways, I didn't want to sit there and argue. I was already having a long day and it's very hot outside, so I decided to keep the drink how it is but I was very unsatisfied with how things were handled. I believe that great customer service also comes with good service, and if the customer is asking to remake a drink or asking for a specific drink. They should be able to make the corrections correctly and not just do anything. That's their convenience. And this case it was easier to add a little bit more water, then to remake my drink, so I give this Starbucks one star because it doesn't have the option to give zero anyways besides that they were kind of nice. read more

No line One person ordered ahead of me No greeting for couple minutes and then took my order. Item was fine Inside was clean Service was meh I don't remember them writing on my cup.... This is their new initiative but mine was blank. Drink and food was fine. read more

I'm glad they moved across the street to a larger location with its own parking lot and a drive thru. The employees at this location are always offer friendly service and my drink is always tasty. I appreciate being able to order via the app and picking it up at the drive thru. read more

I have to give credit where credit is due. Every single person here is so kind and polite. They always make their drinks with love. I'm here at least once a week and haven't had a bad experience. They take their time with elderly customers, which is something I really appreciate. It's nice to know there's a place where anyone and everyone can go to and have a great experience. read more

The drive through worker who was a lady with brown hair in a braid was extremely rude! She charged me for half and half In my iced coffee?? So I looked on the app to see if that was a new thing - it's not. So when I pulled to the window to pay I asked about it out and instead of just apologizing for the mistake she was rude to me and told me to just order on the app next time then. Work on your customer service Starbucks read more

I like Starbucks I buy stuff all the time and plenty other location but the one day i pulled over to use the restroom (stomach was hurting bad couldn't hold it ) at 7:20 am this morning a lady at the register told me I couldn't use the restroom unless i purchased something ......that was very inhumane and wrong idk if She was profiling me because I'm black but that was wrong it's so many people that sit there on their laptop and use the bathroom without purchasing anything !! If this is a policy Starbucks need to change that we all humans and function the same way ! I shouldn't be denied to use the restroom if i don't purchase nothing ..... read more

Very nice people. I love that they do "for here" plates. They also have recycling, compost, and waste bins. I love the eco friendly changes! I wish there was more spinach feta egg white wraps. They are sold out over half the time I check. Overall great place! read more

I went in at 11:28 am and ordered an iced pumpkin spice latte. It can sometimes be hard for the baristas to hear me. Today, I figured out it's the sound of the cars and air conditioning, which makes so much sense why speaking up is more important in a drive through. The barista, Alan, had trouble hearing my order & allergies, so I went up to the window. Alan is extremely kind and went above and beyond to ensure I had a great experience despite the difficulties hearing me. I understand now how to communicate better at the drive thru. I have severe nut allergies and the barista, Rocky, made sure to tell me about cross contamination, which is very thorough. They took care with my order and the barista, Liz, made sure to safely make my drink and even put a cute flower on top! I'll be back! read more

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This new store is so nice and modern. It's spacious and welcoming. I just have one issue with one barista who I've had already 2 encounters with. The first encounter was on a Friday morning around 9ish or later. It was fairly busy and I was waiting for my mobile order. The barista gave me my order and I politely asked her for 2 pup cups. After the scoff and eye rolling she reluctantly gave me my pup cups. This morning I had another rude encounter with the same barista. I came to pick up my mobile order, I asked for my red cup which was supposed to come with my order and again I was met with a scoff and eye rolling. I really don't understand what this girls problem is. I love that location but her rude attitude makes me less likely to come back. read more

I'm trying to get my free red cup! Finally got my free red cup! This is the third Starbucks! Lake and Orange Grove were out of them. Lake and California were out too! Ordered the cranberry refresher, very festive for the season but it wont be a replacement for my Pink drink!!! read more

This Starbucks sucks. Second time I've been there and they've gotten my drink wrong twice.

Avoid this location if possible. Drive thou Customer service is terrible. You would expect the employees to be pleasant it's a new location. I stopped by this location because its on my way home. I had purchased a drink at a different location that was terrible and want to change for something else. The person who helped had a toned that seemed to imply that was I trying to get a free drink. I will never return to this location or recommend this location to anyone. read more

It's a Starbucks. It's the same as all the others. My only issue is the drive thru set up. Every other time I'm here, someone inevitably cuts in the line. If there's a way to fix the layout, do so. read more

The people here are very nice. Drinks are quickly made and it's always clean inside. I've never written a Starbucks review because I'm always wishing their lattes didn't taste so artificial but if there's one Starbucks I like to go to it's this one lol. The workers here are really outstanding at bringing a smile to the customers face read more

People are rude. Manager is inconsiderate and doesn't care about the workers but more so her own job. They should switch partners more often. Partners are always projecting their moods on customers or the drinks/food being warmed or made. Partners will talk behind customers back about them disregarding the fact that THEY'RE PAYING FOR A DRINK/FOOD TO COME OUT AS IT SHOULD FOR THE PRICE THATS BEING PAID! Multiple times you'll see partners drink coffee, taking shots or even warming up food to eat on the floor while the customers wait. So unprofessional and Starbucks should do better with the employees they have and should train them on work ethic and mannerism when working with customers. All you see is a hostile and stressful environment because even the shift leads don't know what they're doing and just stand there most of the time chatting with other workers and that refrains them from doing the job correctly and consistently. DO BETTER! read more

They have tables to conduct work at with a laptop. However, no outlets available in case you need to charge. Interesting. Within walking distance to Pasadena city college. Great customer service! Parking available behind the building. read more

Starbucks - Inside - Coffee & Tea Near Me - Pasadena, California

This store is new, clean and the staff is professional. However, this has happened about four times now, and I feel uncomfortable going back to this store. There is an employee there who is friendly and professional, but everytime I place an order, they point out the tip screen, and tell me, with a smile, to pay a tip. It's embarrassing and I think kind of rude. It's over-the-counter service, and where I come from, tipping is optional in a situation like that. I know you don't get rich working at Starbucks, but these people make more than I do, and I don't think anyone should be cheerfully shamed into paying a tip. I find it strange and awkward. read more

Like many of you I've been in multiple Starbucks locations. And in different states. The staff/team at this location is the highest by far. They are nice people who seem to enjoy their job. They are always welcoming when customers walk in the door. I notice they always greet everyone by name. Meaning they actually take the time to remember. Whoever is the manager gets an A+ on running this location. Enjoy coming by here often. read more

Best customer service Starbucks I've been to. They really care about their customers.

All the outlets have a cap on them so you can't charge your technology. Their WiFi wasn't working and they were out of coffee cake. This is my first (and last) time at this Starbucks. Maybe I just went on a very bad day, but do they really have to cap the outlets? read more

I have always thought of this particular Starbucks as an auxiliary store; I don't ever aim for this place with Starbucks on my mind. Instead, I happen to drive by, see it and think to myself, "Hey, I could stop in at that Starbucks...." A subtle difference, maybe, but not without pretense. You see, this particular location is one of the older locations, before the Seattle-based coffee conglomerate elected to add drive-thrus to their new stores. Thus, at most of my daily driver SBs, I don't have to endure the 4th year junior college kids student-sprawled with all their bags and selfie sticks and phone chargers and spent V-bucks cards and stuff spread out on the table and the tables next to their tables... I just prepare my "No thank you" to the perpetual question, "Can we get you started with any food?" and then order my ridiculously long-named expensive drink that I can't live without anymore. But no, not at the Hill location. Due to the busy street and a confluence of bad drivers from PCC, and the compass rose points of Pasadena that all seem to use Hill Ave. and drive 70 miles per hour off the pole position at the light, you have to park in the strange back parking lot, and you better get in there quick, or you're going to be buying a whole new rear end and nursing major whiplash injury. Once you're inside, the staff is really really nice, and they're really really fast. Even though they are really really crowded, and that strange guy with the eye mole really really won't stop staring at me. Again. Really. Is he still looking? Dammit, I made eye contact again. Really. Seating outside is your best bet, but it's loud and not entirely free of jacaranda leaves from the nearby tree, and there's always an outside chance that some down-on-his-luck homeless dude has got all his stuff spread out on all the flat surfaces just like that Millenial camper inside does at the tables. There's no where to sit inside, and while you're waiting for your drink, there's sort of no where to stand that you're not presently in someone's way. Four stars for the great service and the great attitude. If their speed and kindness were not top drawer, this would be a 3 star joint, tops. read more

Nice Starbucks location here I have been to on several occasions. We stopped here not long ago to have a drink and some cream cheese bagels. Nice little spot in a semi busy area. Nice bariatas, and they play good music here. Nice vibe going on here. I appreciate the customer service here. Hopefully I can visit again. read more

I was surprised to learn that any coffee drink can be turned into a Frappachino, but at a cost. Mine was a caramel machiato, which means expresso poured on top. Seeming like a complicated drink, my Vente was priced accordingly. Knowledge is power, so I have to admit these folks were well versed in their preparations, and were beautifully made. I just wish there were more to choose from and possibly new concoctions too! read more

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One of my favorite Starbucks locations ever. The employees are consistently friendly, good and spacious parking lot, mobile order available, also with a cute patio. Also, always clean. read more

I don't normally review Starbucks, but I do go to a lot of them, especially when traveling. Be forewarned that you can only park for 30 minutes in this Starbucks' parking lot. It may be a better choice if you are walking and not planning to linger to get any work done. Also, when I arrived, the restroom was closed. It really bothers me when that happens at a chain that I've been loyal to. read more

Gave me expired cream cheese and i got food poisoning for 3 days Lol thanks a lot!!!!

I get it's busy and can get overwhelming for baristas but tell me why my drink is not filled all the way up even with a bunch of ice in it. I didn't say anything because they were super busy, but cmon now read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

I come here weekly and it's one of my favorite locations. It's always super busy but the service is always top notch and the workers here are super friendly. Derek, I love your positive attitude! You handed me my matcha latte and asked me about my day :) it was a very appreciated gesture, thank you! Keep that positive attitude!! read more

they gave me the wrong drink. didn't make it how i ordered it. very disappointed. wasted $7.50 on something i didn't like.

This place is nice n clean, servers were very nice and helpful, my coffe as ordered well prepared, they took longer that I expected (15 min) for two grande sizes coffees when they weren't too busy, I do recommend. read more

Menu items are all good. Service is fine. Other customers from the area are nice. Some staff quickly misunderstand friendly for flirting. I'll not go back because they made me feel very uncomfortable. read more