After all these closures due to COVID-19 they are finally reopening some of the coffee houses. This location has floor markings advising where to stand just like other retail shops. The crew here were very nice and welcoming - my iced coffee was made right. read more

My wife, two sons (12 yrs, 10 yrs) and I stopped by this Starbucks for breakfast and coffee around 9:45am before visiting the Huntington Gardens. This Starbucks had free parking in the back and the interior and bathroom were clean. However, my two sons ordered sandwiches to be heated up (which usually takes 5 to 10 minutes). After waiting for 15 minutes and seeing 5 customers receive their orders ahead of me (perhaps they did mobile orders), I looked behind the counter. A new staff member appeared to have forgotten about our order (at least, the part which involved heating up 2 sandwiches). I noticed a few other customers were annoyed because of a long wait. Due to the backlog, a manager intervened to complete the order quickly in a few minutes, but 20 minutes had elapsed before the oatmeal and two breakfast sandwiches were ready. Hopefully, this was a one-time only problem in the middle of August. read more

Giving one star doesn't mean I don't like Starbucks, but I didn't want my coffee being made by the slowest Intern in the early morning when the caffeine rush is there, late for my exam. I said, " I usually get it quick, since your intern is making, it is taking too long ". The intern was making cold brew be like slowly pumping the syrup in and figuring out which ingredient to add while no one's helping him out. My drink was stuck there. Is it considered rude to ask to change to other brista who always make my drink? I am never getting my Starbucks there again . The worst Starbucks ever. read more

No outlets. That's why it's tagged as not good for working. This location is purely for the brand to get customers in and out. Really disappointed that Starbucks has turned into this. read more

This is my least favorite Starbucks in all of Starbucks land, but it's unfortunately the one that's closest to my house. So today, I ordered a salted caramel mocha with extra salt via mobile order. Walked the few blocks to get there just in time to see the lid being put on my drink without it being salted. Asked the barista if the extra salt had been put on, and he says, "Well no, we're out of salt." Which would make it NOT the drink I ordered. And if I hadn't seen him not put the salt on it, I would have walked out with NOT what I ordered, and Starbucks staff would have known it had happened. Looked at my drink label, it said "extra salt." Looked at my receipt, it had been changed to "no salt." My mobile app noted that this location was out of several other drinks, well guess what- IF YOU'RE OUT OF SALT, YOU'RE OUT OF SALTED CARAMEL DRINKS! And the app should say so. This kind of thing has happened to me at this location before. Also, there's a legal notice on the door that this location had improperly overcharged customers. Guess I'll have to drive instead of walk to get to other locations from now on. read more

the starbucks is awesome!!But...the one thing is I had to go two times in the drive through lane because I asked for almond milk and no espresso but they gave me the wrong one.But it's ok I know their probably in training and all so it's fine but inside looks beautiful and it's spacious but honestly I liked the other one that was smaller Because the orders were so much faster. read more

When I used to be in the area, I would every once in a while stop at this Starbucks to get a drink after classes. While this location is a little small on the inside, luckily they have outside seating areas with umbrellas up. In general, their dining areas were pretty clean, but now during quarantine, I'm assuming that dine in is not available. The drinks and food were great on all the occasions I visited this Starbucks. I got their peppermint mocha during their holiday special last year and was pleasantly surprised at how refreshing and warming it was! Their hot teas available year-round also were great in the winter time. Their banana nut and pumpkin breads were some of my favorites in the bakery section, not too sweet and super fluffy. The employees that work there are also really friendly and they've gotten my order accurate every time I've been there. Overall, I would definitely recommend this location to anyone in the Pasadena area! read more

Big thanks to the worker who treated me like shit yesterday and now refuses to acknowledge my presence. I am so sorry that I can't hear well and asked you a question. Found a new coffee spot a few blocks down as I clearly am too much of a horrible person to continue going here. 4 stars for the rest of the crew who, I guess, are willing to put up with my horrible attitude and (for some reason beyond me) return it with kindness and joy. read more

Just wanna tell the guy who wear green Starbucks shirt that if you don't like your job, or don't like to serve custom you're very welcome to get another job. Don't put your attitude on me ok? I ain't killed your family or something, I don't mind if you charge me for no ice, not everybody can drink cold drink ok? Just if you don't like your job just quit, don't act like you're the 'queen', you are the everything, of course if you're you don't need to come to work. And please when you're making the drink, grab your ass and touch your face please wash your hand, really.... Gros read more

I'm honestly confused by all the reviews where they say the staff is so nice. Easily the rudest Starbucks in the LA area. Some baristas will openly talk smack about customers, they will ignore disabled customers while tending immediately to others, and just in general tend to be fairly unkind. The locations on Colorado and Lake have awesome crews so not sure what's up with this spot. read more

I was going to write this review last month, but didn't know the person's name I wanted to review, but now do. Sadly, the day I get his name, I find out this is his last day, as he will be going out of state for his doctorate! Congratulations! I just found out Randel has been working there for years, but I have never encountered him for some reason until about a month or so ago! Anyway, he is super friendly and old school, which is an invaluable tool to have with customers, and I was even more impressed right after my 2nd encounter with him; by the 2nd time, he had greeted me by my name when I came in, and asked if I was getting my Venti Earl Grey with 2 pumps of sugar free vanilla and 2 ounces of heavy whipping cream steamed!!! What, after only his 2nd time serving me, not only did he greet me by name, but remembered my specialty order??!! Such old school customer service skills! There are quite a few newer people in the last couple of years there that are awesome and super friendly; it's baristas like that that make Starbucks! The best known Starbucks in San Gabriel Valley was the Arcadia Starbucks (Naomi), which was old school like that, and that's why it was hopping with regulars (especially when Joddy was manager back in the day), and why when I moved to Pasadena about 4 years ago, still drove all the way to Arcadia to my hometown Starbucks, but with quite a few of the newer people the Pasadena (Hill) Starbucks has, and those few being super friendly and old school, this Starbucks is definitely moving up! Most Starbucks employees aren't very friendly, so when you come across a Starbucks like this, it adds to the experience! Thanks Randel, for givinggreat customer service, and congrats on going for your PHD! ;) read more

Starbucks - Starbucks Venti Earl Grey with 2 pumps of sugar free vanilla, and 2 ounces of heavy whipping cream steamed; aka: Keto London Fog - Coffee & Tea Near Me - Pasadena, California

This place is a joke think of every coffee house stereotype and this is it, tried to order my regular that I get by my house but this guy says he can't do that and that my regular Starbucks shouldn't be doing that!? Is this guy the coffee police? This place is a joke very disappointed with you and your horrible service read more

Starbucks - Need to find better employees then this guy - Coffee & Tea Near Me - Pasadena, California

Management and personnel openly discriminate against disabled customers. When I told the manager I was disabled, she told me to 'just leave." I paid for my order but was told to leave or the police would remove me. They refused to serve me. Avoid this place. read more

Review 48 A cozy Starbucks with a very nice FREE parking lot. It has lots of patio tables and a very 'happening' indoors. The staff here is so enthusiastic and always ready to give you more than you expect. Drinks are always made as your ordered, if you end up with an incorrect drink they'll fix it and you now have 2 drinks to yourself. This is how all businesses should be ran! It's clean inside and out, music level just right that possibly has to do with the accoustics of the building. I can hang out here for hours and feel at home. Plan B read more

Starbucks - Putting the Starbucks Platinum Card (25x Gold) to use, custom Light Coffee Frap!  "FREE" - Coffee & Tea Near Me - Pasadena, California

I really enjoyed my apple caramel latte today. Sipping it made it feel like fall has officially begun. Thank you for this amazing and tasty experience, Starbucks. You don't disappoint. :) read more

Awesome store. Very clean, super nice staff, coffee masters that know their products = also make the best drinks! Free parking lot. Great wifi junkie study spot with some outlets around and good amount of seating. Large outdoor patio seating. read more

I went to starbucks, located in 161 N. Hill Avenue ,Pasadena on May 4. I accompanied my wife and 1year old grandson. It was raining on and off. We dropped there and ordered one cafe latte. Unfortunately my credit card was not working because it was issued from a bank in Korea. We were traveling here a couple of months.(at my faughter home). Even we had no cash on hand. So I gave up the ordered coffee. While we were staying inside till rain stopped. Then the young woman staff brought me a cup of coffee for free. It was incredible moment for us. I have never experienced such wonferful care from any coffee shop around the world. I think the staff consered the overall situation. And she gave it free. However I recignized why Starbucks have been successful in their management. I had taught starbucks, case to my university students years ago and now I experienced it my self. Again I would like to give my special thanks for the staff's warmest service. It was rainny day but happy day to us read more

Wow very amazed on the customer service by Derek! Thank you so much! The best yet! He explained the giveaway and went ahead and fixed it with no issue! Will be coming back again ! Thank you! read more

The staff at this location are so peppy and accommodating, my experience was lovely! My coffee requests were very specific and they took care of everything wonderfully. read more

Awesome spot!! Very convenient each and every time. The staff is friendly and get my order done just right. I especially like the variety and availability of food. I've been going to this specific Starbucks for a really long time now, and it just seems to be getting better and better! Five stars guys!! read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

This is a Starbucks for the terminally hip, so know your demographic. If you do not fit into the PCC-aged subgroup, beware! It's Sunday, and I hobbled into this busy outlet (I use a cane) at 9:15 AM to order a black venti drip, a blueberry muffin, and to use the wifi as I'm in- between intenet providers at home. The beardo barista all but sneered at me as he asked "Room?". I looked at him and said "Pardon?" he said again "Room?" After i intuited that he was using his personal shorthand to inquire whether I need space to add cream and sugar to my order of a "black" venti drip, I repeated "Black venti drip." Beardo barista then said "Warm?" I again looked at him and said, after I decided he was not referring to my coffee but was asking whether I wanted my blueberry muffin to be microwaved, I replied "No." Again he asked "Name?" I told him " Bruce" and he gave me my coffee. Perhaps this barista only communicates in monosyllables. Perhaps he is somewhere on the spectrum of people with communication issues. Perhaps he is trying to be efficient by purging his vocabulary of anything not a noun, verb or adjectival modifier. I suspect he is too cool to waste breath on old customers. I hobbled to the adjacent patio with my coffee and used the wifi. It is now ten o'clock, and my cold muffin, which the bearded barista had no time to put into a bag and hand to me, is nowhere to be found. Guess he was too busy to put a muffin th a bag, so he probably put it on the counter, but my leg hurts and I don't want to hobble back inside to pick up an item he could have just as daily handed to me with my coffee in between his one-syllable grunts (I mean, how long does it take to put a blueberry muffin in a bag?). So, folks, unless you are young and unused to courteous service, I suggest you go to another Starbuck outlet, as I plan to do. As for this one: "No." "Rude." "Attitude." "Bad." "Ugh." "Sigh." read more

I love this location..especially after the renovation. Staff is always friendly..outdoor space is..spacious & this is always my go-to spot for work. read more

Most of the staff here is excellent! I come here about 3-4 times a week and I've always had a great experience. The drinks are always made excellently. During yesterday's visit I encountered a very RUDE customer! Luda, the girl at the register handled the situation beautifully! She was very professional and she she even apologized to me on behalf of the customer for having to witness that. The only downside to this location, which is completely off topic and not that big a deal is that there is only one unisex restroom. Other than that this is my favorite Pasadena location! read more

Starbucks - My fun Venti tumbler! - Coffee & Tea Near Me - Pasadena, California

I was running errands and left my phone at home and decided to stop by Starbucks and grab two danishes. The danishes I got had bad stuff all over them. When I drove back to the store, the manager said they used dirty utensils and that was crumbs from their other pastries. She offered to refund my money and remake the two danishes after she cleaned the utensils. However, she somehow did not clean it well because the two she remade had a little crumbs but not as much as the other ones. Also, she never gave me back my refund instead she gave me $4 off cards for a next visit. This location does not treat African Americans with the same level of respect and customer service that they do other races. It's a shame I have to drive to another Starbucks to get quality when this one is closer to my house. I am very disappointed with the service. They also did not give me a receipt. Now I have to look for corporate's number online to file a complaint. Cleanliness should be their upmost priority when serving their guest. Using unclean utensils is totally unacceptable for a Starbucks!! I enclosed the picture of the danishes from my second visit I did not have my phone on me the first time! I never in my life got dirty danishes until today!! And I told the manager that! She act as if she really didn't care and she lied and didn't refund my money as she said she would!! Not happy read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

Incompetent staff member. Spoke to an individual on phone first before I came in to ensure I could return a coffee-pour-over product. He said yes come on in. When I drive over there, the same staff employee says he changed his mind and couldn't do the return. read more

Wow! I just love the service I get here. Rubio is so kind and fast! I go to this location just for her great customer service and smile!

This location is my go-to Starbucks!! The staff is always so friendly and attentive. Especially Rubio! She always acknowledges me even when shes super busy read more

How can you go wrong at Starbucks always good place to grab your morning coffee I love you we're on our online or here it's always quick

The employees here are very kind. Drinks came out super quickly, but they did not skimp in quality. The floor of the restroom were kind of wet though, (only one restroom). Overall, this is a smaller Starbucks with limited seating inside, but plenty of seating in the patio area. Talia, who took my order, was an absolute sweetheart. read more

Why does coffee need to be so complicated? Me: medium coffee Barista: venti? Me: um, is that medium? B: yes. Me: sure, and soy please. B: soy misto? Me: whassat? no just soy milk B: soy milk? (incredulously) Me: yeah, I like it, ok? B: cold or warm? Me: uhhhh. I dunno, cold's fine. Not really the place for the undecided. They won't go on auto-pilot. Back in my barista days in laid-back Santa barbara, I used to do just that. If you didn't know, I'd tell you what you wanted. I would guess that here in LA, things are a little different as everyone wants to be their own boss. That's not to say that I didn't get my fair share of weirdos. I had one guy once ask me to make a cappuccino with only the first 14 seconds of the espresso shot. I said whatever and did it. He swore up and down that it was the best cappuccino he'd ever had. Little did he know that I gave him the normal shot. Weirdo. read more

blueberry muffin is good :) they were definitely annoyed about my drink order sorry I made it extra :/ read more

Typical Starbucks. Nothing extraordinary or bad either. The spaces in the parking lot are a little small. Well, at least the one I had to squeeze into. Got my usual. Venti passion fruit iced tea with melon syrup. And at $2.10 (SAN MARINO SB!!!!! that charges $3.10!!!!) I could understand if the difference was something small like 20 or 30 cents, but a freaking dollar more???? Again, I blame anything in San Marino on the fact that it's in San Marino.... beetches read more

I liked it. A lot of parking space and great outdoor area. Even in a such a hot day it was comfortable to sit at that table. The coffee was delicious as at any Starbucks. The service was fast and pleasant. read more

Standardized, efficient, big business brand coffee and croissants. This Starbucks is on a business corner right by the 210 Freeway. It's a place to speedily get your coffee when you're en route somewhere. Not a place to read the latest issue of the New Yorker or chat with book club. Parking is public and easy, which makes this an ideal place to stop and go and get a latte all within five minutes before zipping off to work read more

Definitely my go to Starbucks. I come here about twice a week it's usually very busy but I've never waited longer than a few minutes for a drink. All the baristas are very friendly and make sure to have some sort of small conversation with you during your visit. The store is very clean and well-maintained. The one complaint I might have is that the parking kind of sucks. Especially during the early morning, so beware. I usually try to find parking on the street before turning into the lot read more

Love coming here to hang out with my mom. They have a large sitting area outdoors. Too cold, or too hot... that's ok, sit inside, they have lots of table inside Anytime I went, the are is always clean. read more

Basic Starbucks experience. Small parking lot, so be careful of some bad drivers. There's outdoor seating and some indoor seating. I've had a few group meetings here and we can accommodate 8 people at one of the larger tables inside! read more

My favorite starbucks location. I stop here often because of the friendly service and great coffee choices. After coming here a few times, majority of the baristas know me by name and always welcome me with a smile. My regular order is the clover expresso. Not all starbucks location have the clover machine, so this is an extra plus for me :) read more

This is by far the best Starbucks I've ever been to. It's always clean, there's a chill vibe, the music isn't loud or annoying, and the baristas are awesome. Especially David. I'd only been there a few times and he already remembers my name and my usual drink. On top of that, he makes the drink itself perfectly. I ask for it sweetened and it's not drowning in syrup. I also wonder if they steep the green tea longer 'cause the flavor never gets lost in the lemonade. Absolutely delicious and perfect every time. I know there are tons of Starbucks all over the place, but I go out of my way to go to this one. read more

My review is specifically towards the yonger female employee at this location. I went in for my usual bag o' beans with a free tall beverage at the green star level on my card. (Give me a break.. I drink a lot of coffee so I take advantage of their program). Normally things go smooth, but this individual just broke my holiday spirit. My wife gave her the beans and asked for a tall latte. She takes the beans straight to the grinder without scanning them and says: "2.75". My wife and I look at each other like.. "...wtf". She then proceeds trying to convince us that the tall beverage is not free, and never has been. You should be fired lady, you don't know how your own reward program works. At this point I couldn't be more angry, not for the measly few bucks but for the fact that this person is so incompetent. Oh wait, that's not enough... she cracks the bean bag while grinding and there is a huge gap now where the coffee can run for the hills. Great job lady! read more