Totally agree with Liyah. I'm pretty sure she's some supervisor/manager but I don't know how the hell she got the position considering Starbucks is so well known for their customer relations and friendliness! They work quickly and always have my order perfect; come in here enough and the staff already knows your regular drink. Great staff overall save for that one lady. However if you are a coffee diva, I recommend their espresso drinks rather than coffee because it is simply just too watered down. Bleh. Still, my favorite Starbucks in Pasadena! They've played Radiohead a few times- total win in my book. read more

Pasadena - Hill St Starbucks is the best. This is home next to home literally that when you come in, it's really like "where everybody knows your name"! We always come for tailored made fufu drinks. Grande or Venti, Caramel Frapp, 4 x-tra shots affogato style, caramel in the cup, whip with caramel on top. For the real Starbucks Lover, drinks not on the menu, here are just a few drinks lingo: Grasshopper Frapp, Snickers Frapp, MMM-Marble Mocha Machiato, Thin Mint Frapp, Captain Crunch, Cookies and Cream Frapp. For coffee, regular drip, Red Eye, Zebra Mocha, Black Eye, Dark, Blonde, etc. This location barrista knows their stuff! You want to be a real barrista, this is the location that will make you an expert within a week with people lined out the door daily in the mornings. Love this place! read more

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One of the calmer Starbucks in the city. Each location tends to cater to their own unique clientele; sleep deprived college students, busy associates hustling on colorado, etc. This location is slighty off the busy pathway. The staff is here is so accommodating. Service is spot on each and everytime I come by for meetings or just to get some work done. Despite the busy times of the day they're on top of their routine "spins." Do they still call them that? Anyway, great job on keeping the place clean and still meeting your customer's needs! Note: Be sure to keep a look out on your car as I've gotten a ticket for staying less than an hour. The towing company assumed I was a student from the college taking advantage of the parking. Very odd considering I was there on a Sunday afternoon. Keeping your receipt as proof of purchase comes in handy during these situations. read more

This is my go-to Starbucks. The staff is very friendly and the remodeling makes the place beautiful. I love the large patio. 2018 Edit: Takeru is the MVP here. He's really friendly and nice and he has all the customer's names memorized. Sorry if I'm spelling his name wrong! read more

I've always had positive experiences at this Starbucks. It is clean, great music, friendly staff and they are quick to take your order and get it to you. It's conveniently located near the freeway and always has the latest selection of sandwiches and juices on display. Parking located in the back and the space features a bunch of tables and a long work space if you plan to stay longer and use your computer. read more

This used to be a wonderful Starbucks store. No matter how hot or cold outside, you could test assured that it was quiet. Now they've put speakers outside, essentially turning it into an extension of the indoor disco that many of us looked forward to escaping. Even my noise-cancelling headphones couldn't block out the insistent heavy bass. Shame on Starbucks's policy of filling every inch of space with loud music! read more

Nice outdoor seating area. I didn't want the usual bitter Starbucks burnt coffee so I went with the iced vanilla latte. Very nice on a hot day but it goes empty so fast. read more

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In college and grad school, I came to this Starbucks a lot to study and read. It's close to where my part-time job was, and thought it was a really comfortable place to rest in between commitments. Parking is not awesome during a rush time, and if you don't find a spot in the lot, you may as well just get out of there. I have had innumerable experiences with really great staff here, with people who are just plain pleasant and not acting like I am doing some horrible thing by coming in to order a drink. Once last summer, I went and ordered a frozen lemonade, and the woman who made it asked if I had tried a frozen STRAWBERRY lemonade. I told her no, and she said, "OH, you have to try it... I'll make you one!" and she did, and just handed it across the counter to me! And she didn't even make me pay for the second one, and I never got a plain frozen lemonade without strawberry again for the rest of the summer. It gave me the feeling that I wasn't really in a Starbucks, where making more money was king and the customer was the willing subject. That's just one example of a great experience I had with the people who have worked here. Also, there used to be an open wireless network from some nearby building that you could pick up here and borrow some internet access for free. I don't know if it's still accessible, but worth a try maybe. read more

Everyone knows Starbucks, I'll review this one compared to others. This is my morning location that I stop at after the gym on the way to work. General Impressions of this location: The parking lot can be a bit of a pain at peak hours. The outdoor seating is ample and a very nice place to stop if you have the time. Very very quick on the service at this location. A majority of the staff is pleasant. Unfortunately there is one young gentleman here who I'm fairly sure has vacated his brain through either significant drug usage or complete and utter apathy. It makes me sad when he takes my order. They have a Clover, if you like Starbucks' exotic blends. Overall, I always like going to this location, and would generally choose it over most Starbucks in the Pasadena/La Canada zone. read more

If I can give this location 100 stars I would... 5 stars does not even scratch the surface... even with a 4 person line it really wasn't that bad especially on a Sunday when I'm not in any hurry (others would probably complain) I then was greeted by an amazing guy who asked me how my day was and what I was doing (buying a camera lens and running errands for my trip) he gave me advice and had a stellar attitude! Then the best part was the barista her name was Mistique (if I got it wrong I'm so sorry) she got my name correct when calling my order!!! I have to say this was by far the best experience ever at any Starbucks and upper management should use this store as an example of how to operate other locations!!! read more

Quick Break TIme! I always came here before and after school. My cafe mocha was perfect everytime, not too busy of a place. Very clean atmosphere and fantastic huge parking in the back. Great during quick brakes between class schedules. (if you went to PCC) you'd know what I mean. A+ 5 Stars read more

By far, my favorite Starbucks in SoCal. The baristas are fantastic at customer service, speedy, and they remain consistent with their coffee-making, which is sadly rare. As a regular for years, in fact, it makes me sad when these friendly, competent baristas transfer out to other locations! The management must be doing something right. The room itself is pretty small and kind of packed with various products. If I had any complaint, it would be to reduce the volume of accessories to give customers more of that limited space. I've never seen, in eight years, anyone buy anything but coffee, so 1/3 of floor space need not be usurped by espresso machines and mugs. read more

Reading Peter's review, I could not disagree more and created an account to address this. This Starbucks is where I come every day, and I have never had any bad experience. The baristas are always courteous, cheerful, and they know what I drink and often have it ready before I even ask. Kayla is the best, she sneaks me coffee when I am waiting in line and I pay later. There is no such thing as better service. Kudo's to Ferry as well for unabatedly trying to get me to get a Starbucks card. The guy that sings is Crader, and he has been doing this for a long time already - it must be genuine (or utter madness). There is a good atmosphere, I see the barista's even coming in on their days off, just to hang out. Of all the Starbucks's I have been to, this is among the top. read more

This is my regular Starbucks because the baristas call me "miss" instead of "ma'am." Further, it's a Starbucks-- it's reliably predictable. I don't mean that in a bad way. This one is clean. I never see sticky countertops or unsavory guests. Yes I put those in the same sentence. read more

Here they ATTACK ATTACK ATTACK. As soon as you set one foot in the door, they are already giving you the starbucks greeting and asking for your order. It's efficient, but kinda like walking into the middle of a badminton game. The upside is that if there is a line, it moves very quickly which is good for the AM rush. There is a moderately sized seating area, with a few couches and a nice outdoor patio, however the parking lot is limited to 1 hour. I'm not sure if it's heavily enforced but I never have trouble parking.... even with no street parking allowed on Hill. The driveway is kind of annoying since people who turn in/out off of Hill hold up traffic or are just too scared to turn into traffic and you have to wait a while to come/go. Not too much of a starbucks scene here.... mostly commuters who order and leave. Decent place to study as well. read more

The staff with the long gray hair is horrendous. Horrible attitude, rushing you, and needs to anger management classes. In addition, when people say light ice it doesn't mean to dilute the drink. Why can't you make a very berry hibiscus properly? God please fire him. 0 stars if I could. On the other hand, Brett, another staff member is truly the epitome of customer service and is amazing at his job. Because of him, I'm giving this place 3 stars. read more

Husband's saving grace during a trip is his Starbucks fix. For me I got sick and this place provided me with the tea I needed to survive back up here to Norcal. Pleasant staff and clean location (including the bathroom). read more

Distracted workers, inattentive, and act childish behind the counter. Put the wrong name to my order 3 weeks in a row, despite the relative simplicity of my name. From the giggling and lack of confirmation, it sounds like they do it as a joke. Personally, I don't mind. The first week I didn't realize it so when other cups were places nearby I unable to readily identify mine. After this occurred another two weeks in a row, it demonstrates a trend/pattern of negligence. If they are unable to make do something so basic, as to confirm a name, what else is might be neglected...? Or is it relegated simply to, "well, that's the customer's problem to deal with?" read more

On Friday morning March 30 2018 I stop at this store. I along with four other customers waited an excessively long time to use the only restroom. I heard the toilet dispenser and toilet being flushed. Then the door opens a man walks out. The water never turned on and the hand dryer was never used. I now go to place my order and it's the man that walked out without washing his hands. He is an employee of this Starbucks! By this time the male employee had touched food, equipment and the cash register. I was outraged!! The store should have been closed and disinfected! The employee should be fired because he is not in compliance with health regulations! read more

I've been in this Starbucks location a gazillion times. It's been a good spot to do work and have meetings... blah blah blah... Point is: the best experience I've had there, though, was a few months ago. A barista (I'm sorry I don't remember your name, kiddo!) helped me with my Earl Grey Latte order and it was the best order ever and everyone who's into Earl Grey should try it. How to order Earl Grey Lattes: (Size) Earl Grey Latte, with soy milk and vanilla, no water. This is the only thing I ever order, besides to occasional iced coffee with vanilla or plain Awake tea. read more

This location is close to where I live, therefore its my go to starbucks. I've become a regular over the last year and have gotten to know many of the baristas working here. They are always fast, efficient, and friendly. They do what they can to meet the satisfaction of each of their customers. read more

Starbucks - Clover! - Coffee & Tea Near Me - Pasadena, California

I had the best experience with the employees at this Starbucks. Some of the sweetest people ever. Definitely made my day! Oh and yeah the iced coffee was wonderful per usual :-) read more

Nice place. The baristas are nice and friendly. Just one problem: I wish that it's kept open longer! C'mon! Its infront of PCC so I don't think it'll ever be empty! Nice place to study and have some snacks and coffee! read more

Starbucks - Who doesn't like some snacks and freshly brewed coffee! - Coffee & Tea Near Me - Pasadena, California

One of the worst Starbucks I have experienced. My office used to be 3 blocks from this location, so every morning I got coffee . 5 years of visiting this place, and getting the same thing almost every visit. The workers never knew my name or what I ordered. They were always out of things pretty early in the morning. I have stayed away from this location since I moved my office 2 years ago. Decided to give it another try today and realized it hasn't changed at all. Different workers, same problems. Drive another 5 minutes and go to another location, it'll be worth it. read more

Great crew here. Very friendly! They make a point to remember you and your order. Stays pretty busy. Beautiful outside sitting area.

Okay, I'm not really a coffee guy, but I visit Starbucks frequently, both because my Wife likes to go there and when I meet people to talk over business. So, when I do go, I usually order something that doesn't taste too much like coffee, like a cold vanilla frappucino or hot vanilla latte and then I dump more powdered vanilla and sugar in to neutralize the coffee taste even more. This makes me the least qualified person I know for a review on Starbucks but I thought I'd mention the one I went to the other night because I had a better experience there than a few others I've been to. The one thing I'm not fond of when I do go to a Starbucks, is that I believe all Starbucks shops are always too small in that I hardly ever am able to walk into one, grab a non-coffee-tasting drink and find an empty chair anywhere. I, like everyone else I know, have to take my coffee to go, or wait for someone to leave before I can stay, which may take a long time so they have not become my favorite places to meet people due to that. When are we going to have a Starbucks that is the size of a Whole Foods or something? That I would go to a lot. I like taking my Wife out at night in our convertible sports car in and around Pasadena though and we found our way over to this Starbucks at around 9:45p because I thought since this particular one is not situated in too populated of an area, that we might be able to find seats. When we entered, this weird excitement came over me that was pretty stupid in the grand scheme of things that are really important in life, you know, first world issues that shouldn't even be issues in the first place. Anyway, that excitement was because there was actually an abundance of seating at this store that made me have to choose where we were going to sit and actually drink our coffee there at the shop. I thought to myself, I've found my new meeting place for when I have to have coffee with business folks as we approached the counter and ordered our drinks. The Barista on duty was very pleasant and made us feel like she was actually interested in us not just as customers, but as people too and that made the thought of being there even more satisfying. While we waited for the very friendly barista there to make our cups, we marveled at the lack of permanent sitters and sippers that usually take up all of the available seats and quickly chose our perfect table to sit at. With no crowds to slow the process down, we get our orders in no time, stopping off at the ingredients bar to over load my coffee with more vanilla and sugar before sitting back down at our coveted table to enjoy our coffees together. The drinks were both as perfect as they could be. Mine tasted great, you know, for being coffee. Finally, we were going to actually sit at a Starbucks and relax while talking together......And that's the very moment that the very nice barista announced that they were locking up and that everyone had to leave. So, the only negative thing I have to say about this Starbucks, is that they close at 10:00p instead of the usual 11:00p.....Maybe tomorrow night. read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

Been here a few times now since its close to the freeway on my way out. Parking is okay'ish. Staff is usually really nice and cheery. My main gripe is the parking since its hard to turn left into it when its super busy on Hill. And sometimes hard to find parking since I believe Quiznos shares the lot. Overall, nothing too spectacular. read more

I love it here. I LOVE coffee so I go to Starbucks ALL the time. It's my luck that every job I've had there's a Starbucks right across the street. So I just started coming to this one (since I just got a new job across the street) and I love it. The customers are so nice, and the actually get my order right all the time. read more

Starbucks - I just wish they spelled my name right!! - Coffee & Tea Near Me - Pasadena, California

Of the numerous Starbucks locations in Pasadena, this one is by far my favorite. Just about every time I go in I am greeted by name and am asked about how I am doing. What's most important is that it's clear how much the baristas and management genuinely care about meeting the needs of their customers. Going to get coffee is a romantic experience where you get a momentary break from the busyness of life and get lost in the aroma of your favorite beverage. The baristas and management at this location only add to the experience with their kindness and attention to detail. I always know when I walk in that door that I'm going to leave happier than when I walked in. read more

Just came here to redeem my birthday reward!! First time coming to this location. Usually go to the one on Colorado across from PCC, but looks like they are going under construction or moving?? Convenient parking lot with lots of spaces in the back. Entrance to the lot is on Hill Ave. Nice clean facilities. Had a few people working/studying inside and outside. They have a nice spacious outdoor seating area. Absolutely no line when I came in! Ordered my drink and had it ready in just under a few minutes! They made my venti green tea latte perfectly. Probably the fastest I've ever gotten my drink. Will try swinging by this location more often. read more

Starbucks - No line! - Coffee & Tea Near Me - Pasadena, California

Need a larger bathroom, one stall with no code is ridiculous! Limited seating. Whoever constructed this Starbucks didn't know what they were doing. Plus the bathroom door doesn't have the vacant door turn knob so an elderly man got walked in by another customer. As of the actually coffee the usual Starbucks nothing special, I would go to another location in Pasadena. read more

Cool spot and super convenient for my studies. I come here a lot because it's right across the street from my old school and the people are really nice. I used to come here many times in the morning before class to get a caramel frap. Sometimes I get the vanilla bean to mix things up, but for the most part I'm into fraps. Most of the times they get my order right and always on time, for a place that gets packed they get me my drink quickly. read more

Nice location, very friendly employees. Once you visit here enough they will even remember your name. My favorites are: iced mocha and strawberry frapuchino. Would def. recommend to anyone. read more

The staff is really great here, especially Alejandra and Victor. After we dropped one of our coffees they were awesome enough to just remake it and refused payment. Very awesome! Thank you! read more

just like any starbucks i've been too, minus the rude baristas. the barista here, brandon, was so nice and chill. he remembered my name when i came back in with my mom, and asked how my day was and had a small conversation. he said he was really tired so someone, please give the man a break. all other employees were really kind and no attitudes. if i lived closer, this would be my favorite starbucks. read more

Starbucks - treinta pink drink with extra starwberries - Coffee & Tea Near Me - Pasadena, California

Don't know what the big deal about Starbucks is, I ordered a hot moca, and it was terrible. The coffee is expensive I paid over $4 for a medium size and it was hard for me to drink it. On a good note there was a very nice looking scone that I purchased along with the coffee and that tasted fantastic. read more

walk in ready to order and the clerk yells from out of sight, "Let me know when you're ready!" I told her I was ready, but I hear no response. After waiting a few minutes she comes out from out back. I ordered an iced latte from the clerk, she asked me if I wanted any sweetener. I asked her to make it just like a frappuccino but iced instead of blended. She responds by telling me that the frappuccino is blended, not iced.Sigh. I repeat that I basically wanted an iced frap. She looked confused and hesitantly begins making my drink. She then comes to the register and says "$4.25" I hand her a $5 bill and she walks away without taking my money. Now I know it's the end of the night, but come on! If the service is going to be this lousy after 10pm then don't even bother staying open after 10. Here's the thing I had my money in my hand with my arm out ready to give it to her, all she had to do was take it. I walked away because she was inattentive, aloof, and since she didn't seem to know what she was doing I figured the coffee wasn't going to be particularly good anyways. read more

One of the better starbucks in the area, I don't know why the drinks are far more delicious here than nearby locations. I used to frequent this location often back when I was at PCC. It was convenient and usually not crowded when I went. Try the strawberry acai, it's a recent favorite of mine and i think the only drink that makes me happy it's summer! 4 stars because of the random bums that hang out there. read more

My friend Chelsea R always says "The best part of any Starbucks is the unbelievable coffee which consistently tastes better than other coffee places." I'm not sure I agree, but I do enjoy coffee from Starbucks. This particular place is pretty busy, but has some nice study spots. I come here occasionally when I need a place to chill. They have a nitro cold brew station, which is amazing! I don't know what to say too much beyond that. read more

thankssss amazing staffff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!