This is the worst Starbucks I've ever been to in 20yrs. Horrible, horrible, horrible customer service. I don't know what it is about this location, but I've switched to a different one because of some bad experiences here, and whenever the other location is really packed and I'm running late, I know this location is usually dead now, probably because everyone else is switching to a different location- but even when I don't go here for a few months, and I come back and there's new staff, I don't understand how they're still not friendly. Is it just the same manager there making them all miserable? Do they specifically hire ppl who hate seeing other humans? Like I don't understand how so many workers in one place can be so bitter and dry.
Also this is the only location I've ever gone to that has my egg bites looking this gross! EVERYTIME. Like why? What do y'all do at this location to manage to do this? None of the other locations do this. It's not appetizing and the texture is gross. It looks like a rat or employee was nibbling on the sides. Again this is an ongoing occurrence ONLY at this location. Why does the location at my house and by my job not do this? It makes me feel with how weird the employees here are that they would do something weird to the food.
My previous bad experience that made me stop coming here is because they don't fill my drinks to the top - they swear like I'm not paying $7 for a coffee, like they're out in the field growing the coffee beans themselves and bringing it overseas and they're short on water and they get penalized if they fill our drinks to the top. So I asked them "what can I do to make sure my drink gets filled to the top?" They said you need to add another shot or ask for extra milk, because we go by measurements. OK , so next day, I ordered with an extra shot - still not filled to the top, so I asked again, hey I was told I needed to add an extra shot to get it filled to the top, and I did and y'all still didn't do it, I paid extra. Not only did 2 girls argue back with me with an attitude- I got told "that's just how it's gonna be" I was like "okay whatever I'm not coming here anymore." And she said "that's fine with us, don't"
Listen whoever is hiring here - start hiring more ethnic ppl, more gay ppl, black ppl, ppl with personality - like the other locations, who work fast just to have time to talk to you without holding up the line. This is the first interaction of my day, and this location is NOT how I want to start my day. These white folks are not it and I'm white. Whatever racist propaganda you're on, it's killing this location. I'm tired of this location not changing its ways for the past 1.5yrs do something different - my next complaint is to corporate. And all 99% of Yelp reviews are positive. So you have to reallyyyyy suck to get me to write an essay on how much you suck. read more