Visiting from Hi and 2nd time eating at Vista village/ we stopped by Cold Stone creamery as the Picture of the Dubai chocolate on their window drew us in. The young man Fernando was very friendly and mixed it with careful preparation. He couldn't tell us what Katifi was but it didn't matter. The outcome was incredible! The taste of the chocolate & pistachios were amazing and the crunchy texture made us return a few days later. Please thank Fernando's parents for raising a wonderful and kind and hard working young man. read more

Cold Stone Creamery - Fernando mixing our order. - Ice Cream & Frozen Yogurt Near Me - Vista, California

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I went into the Cold Stone in Vista today and had a pretty concerning experience. I usually order the coffee ice cream, so I know what it's supposed to look like. When I got there, the coffee ice cream was the usual brown color, but the top layer of it was a light green. Coffee ice cream should not be green, so I asked the employee behind the counter about it. The employee just shrugged and said it was a "new batch" and that it had been in the refrigerator. That didn't really answer the question and honestly made it more concerning. A color change like that in ice cream isn't normal, and the lack of explanation or concern from the staff was a red flag. I ended up not ordering it because something clearly seemed off. I understand mistakes happen, but the way it was handled made me lose confidence in the quality and safety of the product at this location. Unfortunately, after that experience, I don't feel comfortable coming back to this Cold Stone. read more

I walk in and this guy is sweeping the floor, completely pushing dirt onto me as if I wasn't there. He doesn't greet me or say someone will help me shortly, he just keeps sweeping at my feet with his AirPods in. Then this bald fat 35-40 year old guy with a beard comes in from the back looking at me like he wants to strangle me and aggressively says, "can I help you?!" He said it in a tone that screamed "What are you doing here!?!" Worst experience so far from hospitality anywhere that serve people. They should call it hostility at cold stone vista. I blame the owner or the one in charge. Quit your job. But can't blame the workers, I'd be that way too at 40 years old working a high schooler's job, but don't take it out on the world, buddy. Grade F- . Failure. Shame on you boss who's going to write a kindly ai response on how they are shocked about all this. You knew. You know. Don't come here. read more

Ordered our two ice creams to go. They're good but man $32 for two ice creams is heavy. Place was clean and service was quick.

They used to have better employees back then. the two guys that work in the evening are horrible, the big guy is ok but the one that works with him, is extremely rude. he has the worst customer service ive ever encountered. will never come back at that time. horrible horrible horrible. read more

the ice cream is incredible. always the same flavor and consistency we love. thicker than normal ice cream/froyo! this location specifically needs to fix the AC. anytime it is remotely hot outside, the staff will leave the front door open making the entire store warm + melting the ice cream. anytime we get a scoop it is warm and fluffy as opposed to ice cream texture. melts in seconds! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Vista, California

Ice cream is great but the dude that works there must be the owner. He has terrible customer service. He's not welcoming, not friendly at all. He's just plain sad. This is the second time I go there and he seems unhappy. Ice cream places is a place where it's happy , smiles , laughter and enjoyable. This dude just kills the whole vibe the minute you walk in. Plus it's expensive and with that poor customer experience I'm not spending my money there ever. Terrible Terrible! read more

I had one of the worst customer service experiences today around 5pm. From the moment I walked in, the staff acted like I was inconveniencing them by simply being there. No greeting, no smile just eye rolls and heavy sighs while I tried to place a basic order.It felt incredibly dismissive and unprofessional. The store wasn't even busy, so there was no excuse for the attitude. The overall vibe was cold, unfriendly, and completely lacking any sense of customer care. Ice cream is supposed to be a fun experience, but this visit left a bad taste in my mouth. I definitely won't be coming back anytime soon. read more

I came into this Cold Stone today around 2:30 pm. There was a group of kids in front of me ordering, so I waited behind them while looking at the flavors. After a minute or two, another customer walked in, said "excuse me," and went over to look at cakes. When the cashier finished helping the group ahead of me, instead of acknowledging me (who had clearly been next in line), he looked over at the other customer and said, "I'll take you right here," and began ringing them up. He never said anything to me. Not "I'll be right with you" or "I just need to handle this real quick." I was simply skipped and ignored. After standing there waiting with no acknowledgment at all, I decided to just leave. I understand mistakes happen, but it would've taken two seconds to recognize the next person in line. Basic courtesy was completely missing here. read more

Cold Stone used to be a go to. Not anymore. I'm not sure what happened but the ice cream started melting as soon as it was in our hands. I took my grandson and he ended up with a little pile of melted ice cream. read more

Such a great location to enjoy some ice cream and relax around the area. Service was excellent, and they made all the ice cream with fresh ingredients. Still believe they have the best ice cream compared to any other locations. read more

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I've been buying my ice cream cakes at Baskin Robbins for the past 4 years, but last night they didn't have the flavors I want it, so I went to Cold Stone and I wish I didn't. $42 for the smallest cake (definitely way smaller than Baskin Robbins) but whatever I needed to buy an ice cream cake so I take the cake out of the freezer and asked the not too friendly guy if they could write happy birthday in there? I mean the cake is tiny so I don't know.... To what he replied, sure, yeah we can write happy birthday, we only have 2 colors: red & green! Darn, I'm trying to avoid Christmas colors but it is what it is, let's go with GREEN! He come out with the cake, happy birth... (unreadable) in red. Me: in shock looking at that cake... I asked for green. Guy: Oh, me bad! And proceeded to charge me. Cold stone you have to hire better employees, to the employees: just say NO if you can't write in a cake. read more

Cold Stone Creamery - $42 for the smallest, ugliest cake. - Ice Cream & Frozen Yogurt Near Me - Vista, California

They could've at least mixed my ice cream the customer service was ok but I shouldn't have to pay and then get home and mix up my Ice cream. But I'm sure y'all probably don't even read these so it is what it is. It wasn't bad but still it disappointing because I come here frequently and it's never been like this read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Vista, California

5 stars goes to Nikka. I came in to pick up a DoorDash, and she was working alone on a Saturday night, and She rocked it! Not only was she very professional, and kind to every single person that walked through that door. read more

Good service, kind staff, delectable ice-cream options. A fun place to take your tween kids on a "first date" after the movies. Or a date night for you snd your significant other. read more

I ordered a cake here and it was not quite what I expected to receive. I expected to receive something similar to their signature cake "Midnight Delight" but instead of chocolate curls i chose strawberries, but they used an ugly white frosting, and i originally chose chocolate ganache frosting and there was way too much chocolate shavings around the cake, although we had a great time and the cake was super fresh and delicious! i think you guys should follow the advertised pictures please. I would not custom order a cake here again, but in the future i will buy the pre-made signature cakes in-store. read more

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shout out to cold stone. ordered pretty late to close around 9:30 through doordash. yet the ice cream was still as good as anytime. not saying that food should be ordered close to close and be expected to be served super well. i understand if the employees are tired of super late orders but they came in clutch and honestly i appreciate them so much. thank you all. 100% ordered food will not disappoint thank you coldstone vista !!! read more

Horrible customer service , went in to buy a cake and asked for a sample of the ice cream employee rolled his eyes , cakes are $60 dollars I want to like what I'm paying for ...looked like he was being trained by the owner , didn't give me an option if I wanted a receipt. Spend your money elsewhere. read more

Went there last week. Great service and good ice cream. Really enjoyed the pumpkin batter flavor. Half these negative reviews are probably made by people who have nothing better to do than just hate. Great job coldstone read more

The Manager sounds Indian and barely speaks English. Argues that I ordered a bigger size then what I usually buy for my daughters. I asked for smallest sizes, he upgraded me without my consent. Feel like I was unwillingly upsold. So annoying. I usually spend $8 and he up sold me to $12. I felt manipulated. Worst experience at that store read more

My ice cream was delicious until i found a hair in my ice cream not just one, or two but three. Maybe wear hair nets next time because tying your hair back is not clearly working. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Vista, California

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This shouldn't need to be said, but here it is: this is a typical ice cream chain, NOT A FIVE STAR RESTAURANT. I had a perfectly fine experience, as I always do, at a typical food chain. This other customer is what ruined it. This entitled male Karen strutted in tonight out of nowhere complaining about one of the employees, Sierra, claiming she had attitude and ignored him. This guy was literally right in front of me in line and I didn't see any attitude or ignoring going down. What, did you mutter a weak "hi" under your breath and get instantly offended when she couldn't hear you over the noise of like 8 other customers? There was only one other employee on shift! The Karen then proceeded to state, or threaten, that he'll be in tomorrow to complain to the manager about her, like... what? You really care that much about being treated like royalty by a minimum wage worker? Get a life, dude. Everyone else was rolling their eyes at you, you're pathetic. Manager, whoever you are, I'm sure you already know the dumb customers like this are 1) in the wrong, 2) deserve to be ignored instead of being rewarded for their behavior. It's like training a dog, please don't toss Karens a treat for being Karens or they'll continue acting up. Many other one star reviews on this site are just replicas of this man tonight: entitled, arrogant, and expects to be waited on hand and foot for paying $5. Treat your service people with respect! read more

I want to say I never had a problem with my online ordering but yesterday i put in a online order with proof it says it was confirmed and everything and the worker and manger was saying they didn't have my order and couldn't do anything for us read more

Hours on the door should be updated or staff needs to be better trained. Friday night at 9:58pm I walk in and was immediately told it was past closing time. There was one person being served and 2-3 others waiting. The hours on the door say it's open until 11pm. I just said thanks and left. I won't beg anywhere to take my money. read more

Katie helped take my cake order over the phone. She was efficient and super friendly with the whole phone order. Great customer service!

I am absolutely obsessed with this location - their customer service is always welcoming, quick, and on-point. It's always spotless in there, which really shows how much the owners and employees care. Love the ice cream (shoutout to cheesecake ice cream with yellow cake and graham cracker crust) and all of the toppings they offer. 10/10 highly recommend for your next ice cream fix! read more

Picked up this cake on Saturday, 1/30/21 for my mother's birthday celebration. Basically everybody who saw it was in shock. I was really embarrassed to put it out but I had no time. Called the store and the manager wanted me to bring the cake all the way back so he could fix it. I don't have time for all that. He said the best he could do was discount me $20. Very disappointed in the quality control. I can get better looking ones at Wal-Mart. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Vista, California

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the Arabic male worker was extremely rude to me and was trying to charge me for two cakes when i had already payyed for one and as i tried to get a refund he told me there was noone who can reverse the transaction horrible service DO NOT COME HERE!! read more

Expensive, but good quality ice cream. I like how they keep the candy in containers with lids so they don't get contaminated or stale. They also had ice cream cakes for sale. Customer service was good too. They ask for a tip when paying by credit card, which is asking too much, considering I paid about $9 for one single ice cream cone. They have cotton candy ice cream, which is great. I would go here more often if they didn't charge so much. read more

I love ice cream, but especially Cold Stone ice cream. I try not to come to this location for the same reasons the other reviews mentioned.... lack of seating, there are no indoor seating at this Cold Stone! This area is packed on the weekends and especially during the summer so you can't enjoy your ice cream before it melts, during the summer. The customer service for the most part is good. I went the other day (early, Friday) and I was the only customer. Employee made small talk while waiting for the credit card machine to connect. Also, I was offered the info that for 40 cents more I could get a larger size and I would be given a lid so I could have the other half later. This location has an odor that I can't place my finger on, but it is not pleasant to "my" nose. The parking can be horrendous, so if you are coming for just ice cream you may want to come early, especially during summer vacation. read more

We ordered 2 Oreo Overload to be delivered though Grub Hub our total was $33 and some change. Cold Stone creamy only delivered one and when called them to we deliver the other they wouldn't do it . They did refund the deference but we would have preferred the rest of our order since we couldn't go ourselves and pickup read more

Final product was fine but this store needs corporate in there STAT! It literally smelled like stale urine. I'm not saying that lightly.... The smell stayed with us long after we left. The entire place needed a deep clean. read more

This is a Creamery and the staff don't know what a Malt is. The guy kept saying "Shake'. I said "No. I want a malt." He says "Well, I don't know what a malt is cause I'm not from the 50's. " Me: "I'm not from the fifties either." He made me a scoop of ice cream with malt powder in it. Me: No. A malt. You drink it. Him: "We call that a shake." Me. "With Malt powder, though......so it's a malt." He made a half hearted "sorta malt" that pretty much tasted like a Shake. I can get a chocolate shake at any fast food drive thru. and not pay eight bucks. This is an example of very poor training for a place that focuses on ice cream. A malt is a very basic and foundational treat AND, unfortunately, an example of how each generation just becomes more and more stupid. This kid had a tone that announced he was proud he didn't know what a malt was when he said "I'm not from the 50s." I just came in for chocolate, I don't need. I give zero shits about how cool he thinks it is to be so dumb. I encourage the owner to verify with the Snot's two co-workers. They were oddly quiet. I wondered if one of them should have taken over or if they, too, are clueless concerning the malt powder the place has in inventory but doesn't put on the menu board. After he dumped the malt/ice-cream ball into the blender with too much milk and blended it the same way he blends shakes.... the credit card machine asks for a tip. Bite me. I bet if I asked for an Ice cream soda (Around the corner you can get a great one) the kid's head would have exploded. No worries. There wouldn't be any brains to fly anywhere. His mistake wasn't in not knowing about an iconic component of current Americana. That is on training staff and his parents. His mistake was trying to school someone too tired, too fat, too smart and too jaded, already hating humanity, who just wanted to hide in too many calories after a long day of bullshit. I actually needed this to happen. It will be good for me to never go there again. read more

I wanted to update my review, again for my brother's 23rd birthday! We spoke with Katie who was very informative and gave us all her focus as she helped us mold our perfect cake. So excited to celebrate with a Cold Stone ice cream cake! Happy birthday, Dakota! We chose to get an ice cream cake at Cold Stone Creamery for my brother's 21st birthday and everyone truly loved it ! (Nice choice, Koda!) Their passion and commitment to customer service is good as it gets. Every employee is patient and worked with me through our custom cake decoration until it was exactly what my brother wanted. Ever since the day they opened I have always received the very best ice cream and service !! read more

Hard working and nice boys working. There was a long line and they did a great job. There was a musty smell near the refrigerator but other than that- great experience read more

I love me some Cold Stone Creamery!!! Such a great location. The staff members are always very pleasant no matter the time of day. Great flavors to choose from. The facility is always clean. Almost too clean. Every time we visit we can smell the cleaning solution. read more

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Love this location. Everyone is super friendly. This is Definitely my fave ice cream.

I sure do love this place, and it never disappoints. By far my favorite ice cream to have comes from cold stone. However, it is hitting mess with the quality of their employees. I understand a lot are younger kids but last time I was there I saw them arguing not only with one another but customers as well. Super unprofessional so the star rating is for their ice cream not for customer service. I recommend this place for sure just go in knowing that you're there for the ice cream, and don't expect much service wise. read more

Extremely disappointed in this store. Went here tonight to get ice cream for my family, first one time ordered pistachio with pecans in a like it size. Girl doing my order says she accidentally took to much so she put it in a love it size, but not to worry I'd still only be charged for the like it. Order our others and our second love it was more like a like it but in a love it cup. Go to pay and she charged me 2 love it's and 2 gotta have it's. I was like wait I ordered 1 Like it 1 love it and 2 gotta have its. She says no you ordered love it and I made too much so I put it in a gotta have it cup. I reminded her that no I ordered a like it and she told me she put it in a love it cup. She then said well she'd made too much then she'd have to remake it. Not wanting to wait any more I paid for the love it and left. Get home and my mom is eating her ice cream and guess what's in the gotta have it cup... a like it cup that so over full that she put it in a gotta have it smashed it down so we wouldn't see till we got home and started eating. So she over charged us #1, #2 it was extremely close to closing what would she have done with that ice cream if I made her remake it? Yep take it home for free. Next time if this happens I will tell them to remake it and before they did I'd want to see them remove the lid and throw it away upside down. Not cool to over charge me for a mistake THEY made. Not me them! read more

Absolute worst experience yet at this coldstone!!! I worked for coldstone for 2 years and it was my first job ever. Today when I went in to get ice cream with my family. They all got their ice cream and when I went to order mine, I had Katie help me. I asked for a Gotta Have It pretty simple order, just all I asked for was 3 different flavors. It CLEARLY states on your website you can have as many flavors as you want as long as it fits in the size of cup. Whether it be a 8 oz cup 12 oz cup etc. Katie stated no she couldnt make that for me an I was only allowed 2 flavors. I said ok well can I pay an extra charge for the extra flavor? She still said no and thats their policy. I asked for her managers info as she then proceeded to tell me she didn't know it, an that he was on vacation anyways. I said so what's his name. She said Angel. Great we'll I'll be speaking with Angel coming Monday. Says she's worked here 3 years? Well whoever trained you sweetheart didn't train you correct. She needs to be taught customer service because that definitely wasn't it! Very upsetting when I've been coming here for YEARS and have ALWAYS got the same thing. NEVER anything different. I even asked if policy changed. Nope. I took my service to Starbucks today. Very unhappy! read more