I went to get ice cream the other day and the customer service by this young lady with a braid gave excellent service she was the only one working and still had a smile on her face and served us with pride! read more

My friend loves ice cream cakes and I'm most familiar with the ones from Baskin Robbin's that I remember as a kid so I went online and ordered one. The ordering process was easy and straightforward. The choices were somewhat limited so it's probably better to order in person. I ordered for pick up on February 14th at 12. I arrived at about 11:50 and there was a line for pick up and a line for ordering ice cream. There was only one person helping people at the time. When it was my turn at about 11:58 I was told to come back it wouldn't be ready for at least 10 minutes. I was supposed to be somewhere so it was a bit inconvenient but I went to the car and waited. It was ready when I came back. I surprised my friend and everyone had a slice and enjoyed it. Next time I will order in person for more customization. read more

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Had great service from a young man. We got our ice cream sundaes to go. He was very sweet in making sure we had secure tubs. Sad that the Oceanside BR closed but so glad this one near my daughters house is still open. When I visit I love to come here at least once. We don't have one in NC where I live. So this is always a treat. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Vista, California

I had not been to a Baskin Robbin's in many years. It did not disappoint! The ice cream was better than I remembered. I will be back for more. Also nice was the selection of cakes available for purchase. read more

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Love the young workers however they sell melted ice cream in the pre packed quarts. This has occurred last 2 visits. I live 2 min drive from store. Called to let manager or owner know but no call back. Won't be getting my quarts here anymore. read more

For me, ice cream is pretty much the same at a chain ice cream place. So my rating would be based on the service for this kind of place. We drove through town and my kids wanted ice cream. A young male staff was patient when my son asked for samples. After my son ordered his ice cream, we were ready to head out the door. My son was having trouble with his crutches while holding his ice cream. He accidentally dropped his ice cream on the floor. He was upset. I was helping him clean up. That young male staff saw it and immediately offered to give him a new one. That kindness made a difference! Thank you for making my son's night better. Another note to an older gentleman at the shop, thank you for offering to get my son a new one when he saw what happened. We really appreciate the kindness. read more

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This Baskin-Robbins location for the most part is always quiet and we get quick service. There's not a lot of seating, but enough so we always have had a seat if needed. Service is good on just about every visit and they make us feel welcomed. On this visit we got the Pumpkin Cheesecake and Caramel Prailine, both very tasty. I'd recommend the prepackaged pints as a best deal. read more

Good service, yummy Ice Cream, clean with seating available. Love coming in here for the signature and special seasonal flavors. You currently can get two quarts for around $17 read more

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So there's two guys that have excellent customer service skills, I think he has a burstfade or tattoos but he is exceptional everytime I come there! He's quick and give the right amount. There's been times there's another guy with longer hair to his shoulder bigger guy and not only does he look miserble working there he always WIPES HIS NOSE WITH HIS HAND before scooping ice cream! I've told my friend and when we went he did it also, this is the third time so I had to mention it because it's disgusting but sometimes another worker comes to help so I'm lucky not to get him but when I do I just don't want my ice cream anymore and to make it worse he gives scoops that don't even cover the bottom of the cup! This two scoop sundae is what he gave me but after the nose wipes and the presentation of the ice cream I just threw it away. But like I said the other workers are really good and friendly read more

Baskin-Robbins - 2 scoop sundae lol - Ice Cream & Frozen Yogurt Near Me - Vista, California

The owner or Manager of this establishment needs to know that the two young men working on Tuesday night might as well not even be working. Bad service. read more

1-star establishment on so many levels. The place was a ghost town. They didn't have the seasonal peppermint flavor at all despite advertising it on Google, Yelp and the business storefront itself. No apology given, just basically "We don't have it". Restroom seems to be (purposely?) out of order for customers? The general additude here from staff wasn't welcoming and the interactions weren't pleasant. Prices are high for what you get, but I again I came here looking for a specific flavor I couldn't find in stores, but they don't have it either. Overall cannot recommend Baskin-Robbins let alone this location. read more

Baskin-Robbins - So it works for employees? - Ice Cream & Frozen Yogurt Near Me - Vista, California

Bummed because this was my favorite ice cream place ever. Just got some today and there was a bunch of ice from the freezer that piled on top of the ice cream and the guy working scooped all the ice into my ice cream... I took two bites and could taste all the ice crystals so I went back and asked if he could give me a different one and he said no. Super weird considering he purposely scooped the ice into my cup. With how much they charge for 1 scoop that's actually ridiculous. After tip it was $22 for 3 single scoop cups.. won't be back. read more

I was here on March 7th and a staff who was there that day was so nice! I should have gotten her name but I didn't! I have to say it's so difficult to find a good customer service nowadays in San Diego so I so appreciate it. This Baskin Robbins is the best one in town. Spread kindness! read more

Baskin-Robbins - Chocolate chip cheesecake ice cream. Flavor of the month. - Ice Cream & Frozen Yogurt Near Me - Vista, California

They never have daquiri ice which is my favorite and the employees are not friendly at all

The mud pie was all fudge no ice cream in it. My guest couldn't even eat it. Awful service too. They do not answer their phones and voicemail is full. read more

Ordered 4x8" cake with strawberry tres leches online. They don't even have this flavor. Couldn't even refund for not making my cake. False product sell thru website. Fuuuck up my bday :( read more

I was really craving something sweet, so I decided to order a banana split through Uber Eats. I was looking forward to enjoying that classic mix of ice cream, bananas and all the toppings. But when my order arrived, this is what I got, and it was definitely not what I expected. I don't know if they ran out of ingredients, misunderstood the order, or just didn't care, but either way, this is what they gave me. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Vista, California

I have ordered two ice cream cakes a year for at least 10 years. The last two cakes had mistakes. The first time wasn't really terrible so I just let it pass. This last cake was one of the polar pizzas. After he took my order, I looked it over and it was exactly what I wanted on the paper. When the cake was picked up, the bottom layer wasn't the layer that we had asked for it was a fudge layer and not the chocolate chip layer. They did do the right kind of ice cream, but then they did not put the right kind of sprinkles on it. Then (the worst mistake of all) they forgot to write happy birthday to the person whose birthday it was. My husband had picked it up so he didn't know to look to see if it was on there. I called and have called numerous times asking for the manager and they always say not available. I'm very disappointed in their service lately and because this ice cream cake was for a child he was disappointed that their name wasn't on it. I'm going to look for a new place to be able to get our birthday cakes for my grandson and my son-in-law. It's a shame that this place has gone downhill so much. read more

I was digging through one of my bags and found a $50 gift card for multiple restaurants and dessert shops. I saw that Coldstone Creamery was one of the shops listed, so I talked hubby into having an ice cream treat with me. After some back/forth talk about where one was located. He finally said there's one in Vista not far from us, and it's right by the T-mobile store. I said, "OK, I know where that is." We drove down to the location, walked into the shop, looked around, and got a little excited about all the ice cream choices. He ended up ordering an oreo crumble coffee shake, and I chose a banana Royale with pistachio almond ice cream. We went to the register to pay for everything. We were so happy and just ready to get crazy with the sugar high. The lady who helped us through the entire thing was just as sweet as she could be. She was very pleasant with good customer service skills. She was having some trouble and looked confused as she was checking us out. I asked her if the gift card was OK. She said it was perfectly fine. At that moment, all three of us were hit at the same time with, "Oh, shit!" This is Baskin-Robbins, not Coldstone. Suffice it to say, we still thoroughly enjoyed our frozen treats. We'd definitely come back to this location. It was clean but a bit warm inside. Maybe the AC wasn't working, but nonetheless, it was still comfortable. read more

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Young kid tonight had zero customer service skills. He seemed annoyed to be working asked him for sprinkles on top of ice cream and tried to say he couldn't do that, I said what? He then said they will fall off, I said I always ask for sprinkles on top and have never been told this can't be done. He handed me my child's cone supper annoyed didn't ask if I wanted something else he just walked away. I proceeded to ask him for a layered sundae and once again was annoyed so I said "you know what Nevermind" paid, pressed no tip and proceeded to tell him his attitude sucks, asked for his name he said he could not give it out. He was the only one working today 1/2/2026 @ 8:54pm. Hopefully owner sees this review and makes sure location is ran better and hires people with good customer service. Will definitely not go back to this location. read more

The staff at this location is always super kind and helpful! If you're looking for a place to grab a classic scoop of ice cream or order one of their delicious cakes do so at this location. Please consider tipping the staff here they work super hard and I know because it's a chain ice cream store people don't tip as often and the staff here is absolutely deserving of it! read more

Baskin-Robbins - Jamoca on vanilla Birthday Cake - Ice Cream & Frozen Yogurt Near Me - Vista, California

I work in delivery, they just don't care about delivery people, you're going to wait for him to make food for those inside, you're going to wait 20-30 minutes, just a garbage service read more

cant complain about the ice cream, as they were made at factory and delivered here. Complaints are about this store, store manager, so called cake decorator(look at the unicorn disaster cake in the pic). Made a online order for this cake 2 days back. while picking up this cake, found it was made in the worst possible way. The store keeper is convinving herself that it is looking like a unicorn. I have showed the order and the advertisement in their TV there, that this is not looking same. * The ears are made out of brown chocolate and not white. their store does not have white chocolate. * there is no decornation in front of the horn , it is looking bald. * the eye drawing is top notch. * one side of the decor is flattened with the box. poorly packed. * overall this does not look like unihorn as it was advertised and sold. My concern is not the poorly made by poorly skilled baker, but the response to the conern is "Either you take the care or leave it, we will process back your money in 2 business day. we cant modify the cake, as we dont have white chocolate in the store. even to fill the decor in front of horn, it will take 2 more hours. Nobody ever complaint about their decor, and its only you.". After talking to the store manager in phone, this is their response. I wanted to talk to the manager. the manager is not store. they asked me to leave my number, the manager will call me. For What? Kindly drive an extra mile and go to other baskin robins, strictly avoid the one in 550 Hacienda Drive, suite 102, vista ca, 92081. read more

Baskin-Robbins - ordered - Ice Cream & Frozen Yogurt Near Me - Vista, California

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On Sunday 1/21/24 we called to see if they had any Oreo ice cream cakes. They did, so I drove over to pick one up for my son's 18th Birthday. I purchased the cake and waited for them to ask what name to put. The young girl gave my receipt and walked away and I said excuse me can you put a name on cake for me? She said we don't do that here? I was like really? You guys always do? She said well we don't. I said: how come? Her: cause I don't know how? I said well not knowing and not doing are two different things. :/ I said ok thanks. Not sure if she had a bad day or she was being lazy but I didn't appreciate it. I don't think I will ever go back to this location. read more

Baskin-Robbins - Birthday Cake - Ice Cream & Frozen Yogurt Near Me - Vista, California

I've been meaning to come in every since they opened but things always got in the way. After missing several T-Mobile Tuesday deals, I finally stopped by. Got a pre packed quart of Jamaica Almond Fudge. It was as good as I remembered. While it's not organic or super fancy, Baskin Robbins makes tasty ice cream. It's a bit pricey so can't come in all the time. read more

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Baskin-Robbins is a brand I grew up loving as a kid. But, as an adult, I'm highly disappointed with the lack of options for Sugar Free/No Added Sugar. I believe they only had 1 flavor. Needless to say we won't be back. One would think with people who can't have/process sugar there would be a bit more inclusion. read more

DON'T ORDER CAKES from this store!!! I paid $50 for a small cake with San Diego Padre colors and the cake below is what I got. It looks like my 9 year baked the cake. And the writing is not straight or centered! Extremely upset. And when I called to complain the rude girl on the phone said it's not their problem because the cake already left the store Awful customer service to top it off read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Vista, California

Multiple failures regarding our experience. I ordered a birthday cake for my son and the young man taking the order didn't have any clue what he was doing. The ordering process was so bad I had to call the next day just to make sure it was correct. I asked the very knowledgeable woman who answered if they could add some trees to his cake since we were doing a Bigfoot theme. She had just run out of trees so she was going to check another store and call me back. Never heard from her. Fast forward to pickup day. The three people working completely ignored us for 10 minutes. I understand you have orders but at least acknowledge we are waiting. The cake looked terrible. The rainbow ice cream was showing through the icing all over the cake, the writing was sloppy (why on earth would you put a slash through a zero on a birthday cake?) and worst of all my son's name was spelled wrong. They "fixed" it sloppy also. No trees on it, of course. I ordered brown frosting borders (forest theme!) and they used fudge instead. Maybe they don't know this but fudge and sherbet taste terrible together, which is why I asked for brown FROSTING, not fudge. We went out of our way to use this location since we've had a good experience in the past but this time was a dud. My two stars is because rainbow on white cake is yummy, even when they screw it up. Final note: I worked at Baskin-Robbins years ago so I have extensive knowledge of what is possible and expected. This was a total flop. read more

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Went here at 2:00 on a weekday The server greeted us right as we walked in the door . Getting my son I've cream cone. We were the only ones there . My son ordered his ice cream and as I was going to pay the server was sneezing Then I noticed he was not wearing gloves and tried to grab my sons cone from him to add a topping and I told him please don't just put the toppings in a separate container it will just fall off the cone . Didn't seem sanitary read more

Baskin-Robbins - Side view of the shop - Ice Cream & Frozen Yogurt Near Me - Vista, California

The ice cream is always delicious & consistently good. Considering the they serve ice cream and serve it to families with kids (translated to messy) this place is always clean. Of course, the selection is awesome. Good for celebrating life events. read more

Baskin-Robbins - Peanut butter chocolate ice cream cone. - Ice Cream & Frozen Yogurt Near Me - Vista, California

Thank you for helping my son pick out his favorite ice cream! Also got a oreo birthday cake and German chocolate cake ice cream read more

Baskin-Robbins - Thank you for helping my son pick out his favorite ice cream! Also got a oreo birthday cake and German chocolate cake ice cream - Ice Cream & Frozen Yogurt Near Me - Vista, California

Crazy how they just let anybody work here. Lady that took my friends family and my family order was just straight disrespectful. Ugly attitude when we first walked in even while we were ordering our ice creams for the kids. Her friend then walks in she ignores us and starts chatting away with her friend all bubbly and happy and then proceeded to rush us. When my friend confronts her about her attitude because my son didn't get his ice cream she scoops out the ice cream and throws it back into the freezer along with the other ice cream containers. Very unsanitary. Will be talking with the manager ASAP. If you see a colorful hair, thin eyebrow girl stay away from her :) Also bathroom was occupied and my infant daughter needed a diaper change. Had no where to change her since the tables were filthy with left over Ice cream spread across the tables, the bathroom was filthy toilet paper everywhere with pee on the seat. read more

My family member wanted a black and gold birthday cake. I picked it up, and in their store lighting, the cake appeared to be black inside of the box. When I got home and took the cake outside of the box, it was a forest green color. I called to get my money back and they refused to do anything about it. No refund, no additional cake free of charge or at a discounted price, literally nothing. I called twice and both people on the phone were rude. I do not recommend this location as they were genuinely mean and didn't solve the problem. Do not advertise that you can make black cakes and then it turn out forest green, just to refuse giving me my money back for something that was YOUR fault. 0/5 stars. read more

Not only their ice cream is delicious, but their ice cream cakes are delicious as well. Once I bought an ice cream cake for my birthday party I celebrated last year, and it did not disappoint! Not only I loved it but my friends and family loved it as well. read more

I had no idea that they opened the store at this location, but I am glad that they did. The store is nice and clean as well as practicing safety precautions for covid. Anthony, an associate, provided top notch customer service and gave amazing recommendations! Highly recommended location! read more

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This baskin Robbins does not honor the 31st of the month kids cone deal. I grew up getting 31 flavors the months that have 31 days for 31 cents. Now it's supposed to be $1.70, fine. So I took my 4 year old, counted out how much money she would need to buy herself a scoop and her baby sister. We go there and we're informed the owner doesn't do that. So my four year old had enough for 1 scoop at $3.99. That's ok, baby sister doesn't need an ice cream. My four year old dropped the cone outside of the car. I went inside and had to pay for another. $8 scoop. I started out wanting to do something fun and have a nice summer treat for the girls. Ended up in tears and a waste of money. Missed opportunities for good customer service. Bummed. read more

72$ cake Gone wrong.Do not order from here AL MGR didn't care Red cake ended Blue w/wrong name and splitting. Poorly made read more

Baskin-Robbins - Custom Cake - Ice Cream & Frozen Yogurt Near Me - Vista, California

Very bad service this lady whos name is Amir attends us at 3:00 pm she doesn't have no patience to do my order we were a family of 5 and I know there were many people and she was mad doing the job she almost throw me back all the ice cream..was gonna do the same shit back I should it done it.. and if you don't want to work then just quit I'm paying 30$ dollars for the ice cream and shes acting hard core isn't my fault your coworkers doesn't want to help you too hopefully the manager will fire her... read more

This Baskin Robbins location is not the best. It's in a run down parking lot filled with homeless addicts and trash thrown on the ground. The place has a strange air freshener smell, it makes me wonder if they are trying to cover up bad odors. Customer service was okay, staff was friendly. But the inside was not very clean. All the tables were dirty and looked like they hadn't been cleaned for a long time. Ice cream cakes looked old. They also give you less ice cream than at other Baskin Robbins stores. Ice cream sundae was $10 but barely had any ice cream in it. The whipped cream they put on it was warm and melted. Ripoff. Will not be going back. read more

This place is inconsistent with their layered sundaes. They only put two scoops and it's not even filled to the rim. The other locations usually make it better than this. Not going here ever again. read more

Baskin-Robbins - Reese Peanut Butter Cup Layered Sundae - Ice Cream & Frozen Yogurt Near Me - Vista, California