I have been here many times and I always get a good customer service! Free wifi and affordable drinks?! Sure. read more

I hit this place everyday. They are by far the fastest Starbucks Ive ever been to. Sad to see some of the old employees move on..Brandon was a pretty awesome GM. Always said hello, and made you feel like you were walking into his home! Keep up the good work. I will be back. read more

Extremely disappointed- I've been to Starbucks locations around the world, and I continue to support the company due to their outstanding world renowned customer service. Today, I came across Linda working in the drive through. She snapped when I asked if she heard my order. My husband then asked for a water and said nothing. Not a peep. She never repeated the order back to us. When we approached the drive through window, she rudely gave us our drinks but refused to say a word or crack a smile. It's unfortunate because this behavior is a poor reflection of a disgruntled employee who does not represent the Starbucks culture. read more

I come in most Saturday and Sunday mornings in the drive through and the line is quick. The baristas at the window are really nice as well.

Service and quality have gone downhill. I should be specific and state it's when using their drive- thru. Not sure what happened but it's not the same starbucks. I will try going to other starbucks or other coffee shops. read more

This is by far the best Starbucks! They give you the Sriracha sauces you ask for and my Caramel Macchiato was perfect today!

This Starbucks has the best group of baristas around! They always are having a good time! I absolutely love this store read more

Starbucks - Alaina made this for me!! - Coffee & Tea Near Me - Mesa, Arizona

I go to this Starbucks alottt (if the line isn't too long) generally their pretty good and nice. But the other day I ordered, a regular grande iced coffee with cream, immediately when I saw it it looked super light colored, and I figured oh whatever but when I drank it shit tasted like there was no coffee whatsoever idk if y'all were running low or what, but it straight up tasted like a cup a milk, I was in a hurry otherwise I would've asked for another one. I couldn't take a picture cus my back camera is broken, but I felt ripped off. Please make sure your putting a fair amount off coffee in each cup please, shits not cheap. Generally when I come here the coffees pretty good and the line is pretty quick read more

This is my go to Starbucks in my neighborhood before work. Normally always on point but the last two times I have been here have been kind of slow, and I have been in a hurry to get to work. Yesterday, when I went before work, I ordered a Carmel brulee FRAP and they were completely out of the sugar shaker here. I will definitely be back but missing my hard sugar with the carmel brulee frap read more

Hey...there's nobody in the store and 10 in the drive thru why don't I go in...theres 7 employees working. Big mistake. 20 minute wait for walk in order because Valerie went out of order and did all mobile orders first and missed multiple walk in. read more

I have been at this Starbucks location a few times and each time I go it gets worse. It isn't kept clean. You can't sit on the chairs by the windows for flys and the sides of the comfy chairs look like they haven't been wiped in a while let alone the floor. read more

I don't normally go to this Starbucks but it was convenient after dropping my daughter off at school. I now appreciate the over the top happiness and excitement that exudes from Dutch Bros after interacting with the less than enthused staff at this location. So much to ask for a smile, or at least not a dirty look and lack of response when interacting? Not to mention getting my simple decaf with cream and one sweet and low right? Well needless to say before I wait in line at this location for my beverage I'll just drive a little further in the future for decent service. read more

I went to order a coffee on a busy Monday morning, I had forgotten my wallet at my house. The girls there took such good care of me even gave me my drink, which they did not have to do. They invited excellent customer service. read more

My kids come for the pumpkin bread and drinks. You should try it they do a good job. Nice location and fair pricing

As a partner of starbucks... I was severely disappointed. The man ringing was super standoffish and very unfriendly. They made a simple request a very large ordeal. (We ordered a venti caramel frappuccino double shot (adding espresso) but wanted it in a larger cup because we were adding product... Which we paid another two dollars for! Anyways they told us it was policy that they couldnt but they would do it this time. I work at Starbucks. We do it literally every time.) It wasnt a friendly environment, the baristas were pretty rude and I am disappointed. I hope they can learn to live up to Starbucks values. read more

Everybody kool besides this coleby guy Horrible customer service other then that I recommend

The coffee and food here is so good! I love the Iced Carmel Macchiato and the Turkey Bacon Sandwich. Both are amazing!! The service here is great, they are very speedy and friendly. read more

The and food are always great, but the best part about this particular location is the atmosphere. They have very friendly people who ACTUALLY REMEMBER your name and what you like to drink.One of their employees, Leigha, recommended the Feta and Spinach sandwich, which I'd never had before. LOVED IT!! read more

Very nice little shop with quality staff. Not real wheelchair friendly as there is always a lot of display product narrowing the aisles.

Hello there!       My name is Naiby Moreno, and the reason why I'm writing you this email is because last night, around this time, I was at your location in 4409 E. McKellips Rd, Mesa AZ, 85215, and I placed an order for a few drinks where my bill came up to a little over $20.00, unfortunately, I lost my receipt so, it's hard for me to give you the accurate information, however, I asked the cashier who took my order and realized later that it was the Store Mgr, if I could get my drinks in your reusable plastic cups, to what she said, "No problem," "it will be $1.00 each," so, I said, "Yes, that's fine". Since I ordered some frappuccinos, the barista gave me some dome lids and told me, that they were giving me those covers because of the whipped cream, and he also said, but we'll give you the plastic lids on the side, we are just looking for them, so, I said, perfect!, my kids and I sat down, and started drinking our drinks, waiting also to get our plastic covers, about 10 minutes had passed by, and I saw the two baristas and the mgr, talking and brewing coffee, but nobody looking for any lids, so I went to the register and ordered an extra item which was a double chocolate chip brownie, so, the same blonde girl who was the "MGR", took my order again, and I asked her if they had my lids for my cups, because we did need them, so, she gave me a sarcastic look and said, "Oh, I am looking for them", so, I said, ok, thanks. I went back to my chair and sat down again, and waited, and waited and waited, another 10 to 15 minutes had passed by, so, finally she came out and told us that they didn't have any lids for the cups, but that she was calling some stores to see if they could borrow some from them, so, I said, ok, by this time, I was already getting upset about the fact that she was almost ignoring me, because she didn't even say "SORRY",and it just seemed that she didn't care,  and still I was trying to be nice and asked her if there was any other store around to where she could call and ask to give them to me, if it was on my way home, to what she replied, " I am calling them", so, again, she went back inside, and again, I waited another 5 minutes, finally she came back again holding one plastic lid and laughing she said, " So, I only have one lid for your cups, but I there is this other store at McDowell and Power, and they have the other lids for you, you just have to go and get them". Really???, is that how you suppose to fix your problems, now, that and her careless attitude pissed me off, so, right after she said that to me I replied with a " and you are the mgr," and she said yes, and I said, "and you're sorry?, because you never said sorry", so we started arguing when she said "yes I did", and I said "No you didn't". After this, I said, in my receipt says that I can get a refund if I don't want the items, and she said, fine I will give you a refund. I mentioned to her that I was a mgr at a coffee shop as well, and I knew about customer service standards, and I told her that what she was doing wasn't the right way of fixing a problem, to what she didn't like, I told her, " you as a Mgr, should know better that if you are out of plastic lids for your cups, you shouldn't even be selling them, or at least you need to let the customer know about the inconvenience. I asked my kids to finish their drinks because we were returning the cups that I had just purchased for them, because they had no lids for them, thus, we were not going to be able to use them to carry hot coffee, I went back to the register and gave your Mgr the cups that she threw away in the trash can in front of me, splashing milk everywhere around, then she asked me if I was keeping the one cup with the lid, and I said well, yes, my other daughter went home already, so, I can't returned that one, so, after going back in the transaction in the system and refunded me for 4 cups, she stated that my total was $4.08 then she said, my bad your total is actually less because I gave you ¢.10 off each drink, again I said, ok, that was a discount on THE DRINKS not on the cups, and she argued again and said yes, but thats how the system works, so, honestly and at that point I didn't care anymore of what she was doing or saying, I just told her WHATEVER, just give me my money back, I just want to leave this place, so she did, then she made me sign a refund ticket, to proof the transaction, so I signed, and when I was leaving the location, I reminded her, to remove the cups from the display or to at least let her customer know about the inconvenience.  I am sorry, if I made this look like such a big deal, but coming from the management of food industry, I know my rights as a customer and I expect respect and good service, why, because I am paying for my product, I never asked for anything free, just some good service, obviously my question is: What kind of service are your crew members suppose to give, when the Mgr acts that way they won't care, right?, read more

Starbucks is one of my favorites. This location I have been to many times. The staff is excellent. They make all the beverages on point. Very clean .. Thumbs up read more

I love this Starbucks!!! I usually go to any as they are usually conveniently everywhere. Well this one specifically has the best yet customer service! They go above and beyond to make sure you are satisfied and make your trip a wonderful experience. Offering great customer service and speedy check out, facility is very clean and they are very welcoming. Employees always have a great attitude and the instant you walk in you feel very welcomed. Best Starbucks yet! Definitely get your money's worth. Great food / drinks and great experience. read more

I've literally tried to order the same drink for 2 to 3 weeks now it's very simple peach tea and lemonade with three pumps of classic. Every single time it's wrong. You might ask why continue coming back to the Starbucks? I was doing my own little experiment at this point just to see how stupid and entire staff could possibly be. Turns out every person that works there that I've come in contact with is incapable of doing their job. This all could've been corrected if when I called to complain the conflict was resolved but instead some little asshole named Zach decided to laugh and be a smart ass on the phone with me and talk to me like I was one of his little homeboys. Learn how to make a drink properly and listen instead of rushing your customers through the drive through. Somebody should fire Zack's little punk ass also. read more

How do you mess up a cold coffee with almond milk?? Looks like they used powder almond milk or something, just waisted 4 dollars...

WARNING: can't pay it forward here!!! Waiting in the drive threw and I knew the person in line behind me. So when I paid I asked to pay for my drink and the vehicle behind me. Cashier rang me up for both, did not give me receipt but banking amount is definitely for both drinks. When I pulled away I saw my friend in the car behind me hand over his debit card, I texted him later and asked if he was charged at the startbucks, confused he said yes. I told him I had paid for his drink!!! He was shocked, the barista didn't tell him that and he paid for his drink.... rude. Nobody was behind him in line so it wasn't like he was paying it forward and he got his receipt with his drink on it.... Way to ruin a surprise for a friend! I still get coffee 3-4 times a week but it's been dunkin or Dutch bro!!! read more

My opinion of this Starbucks: So it's winter in Mesa AZ Dec/Jan. Normally I go to this Starbucks, or the one on McDowell@Power. Both locations make their coffee and lattes very nicely. However, I've been to the one on McKellips@Greenfield about three times in the last couple of weeks. All I can say is they have the air conditioner on and I was freezing my butt off(I had a sweater and jacket on). While I was sitting at my table trying to get some warmth from my drink, I could over hear several people saying how cold it was inside the store. I noticed a guy walk up to the counter and ask for a manager. Some blond haired guy said he was the shift manager. It was about 3pm more or less. Well, the male customer told him the air conditioner was blasting cold air. From where I was sitting, all I could see was the scraggly haired blond guy shrug his shoulders. I guess the customer didn't appreciate the response and just took his drink and walked out.I don't see how the blond guy could not hear some of the customers complaining about the temperature, I could hear them from a few tables down. A few minutes passed and I walked up to the counter to let that same blond guy manager know it was very cold in the store. It's funny, but the blond guy manager was wearing shorts when all of the customers and staff were wearing sweaters and pants.Well, he just told me he understands. So thinking that he would do something about the temperature, I went back to my table. Nope, after about 15 minutes vents were still blasting out cold air and you could still hear people complaining. I left and went to the Starbucks on Power. I've been at the McKellips location recently enough to know that whenever that blond guy manager isn't there, the temperature is nice for everybody. When he shows up, the customers are hit with cold air. I usually buy a drink and sometimes if I am there long enough, I buy a dessert or a sandwich. Basically he chased me and a few others away. Personally, if I were senior Starbucks corporate management, I would have this Starbucks secretly audited for customer quality. I'm not one of those people that complains about things like temperature at a store. BUT this was crazy. Maybe shift management is on some sort of control trip. I even heard some of the regular staff discussing it and trying to drop "hints" to the shift manager. I'm not going back to the McKellips location until they fix the issue. I can just as easily go to Dutch Bros or the Starbucks on McDowell. Normally I do shopping at the super walmart on McKellips@Greenfield, which is why I stop in at the McKellips Starbucks. By the way, the rest of the staff at the McKellips store is very good and very responsive, no shrugging of shoulders. read more

This is my local Starbucks and it is awesome. It is usually not as busy as other Starbucks so I've rarely had an issue finding a place to sit or an outlet. The baristas are fast and extremely friendly and the drive through is also pretty fast. I've come here for years and it has always been consistent and I've noticed that they don't have a really high employee turnover rate which is great because the baristas actually know what they're doing. They are also really good at getting to know their regulars and also extremely professional read more

On multiple occasions I've got to the window and they haven't had what I ordered. Usually Banana Nut Bread or they've asked if I wanted it heated and when I get there they didn't heat it. read more

I wish there were more independent coffee shacks around but it seems that for convenience sake, there is always a Starbucks. With that said... I met a friend at Starbucks the other day, it is always pretty nice because of the outdoor patios. This is a stand alone location which makes parking super great. Howie-my new 4-legger needs to continue to work on his socialization skills. So this was a perfect opportunity. Well, lets just say Howie enjoyed the cigarette butts on the ground and chewed gum that the staff does not clean up. Well, I would expect the person who was smoking or chewing gum to dispose of their trash in the bin, but there was NO bin outside. Now that seemed odd to me. Anyway, they should keep a tidy environment. The peppermint latte I had ordered was pretty darn good. There are only 5 tables on the patio and no umbrellas? really? I know it is winter but the sun is so bright it would have been nice. For the size of the place I was surprised that their patio was not larger. All in all an OK adventure. read more

I walked in wearing my uniform and the lady took care of my bill. Thanks for making me feel appreciated.

This starbucks is the best!! The staff there is super nice and the prices are very affordable(: ask for Zach he makes the best drinks(:

I usually just order their dark roast coffee. It's great and gives me a caf buzz that gets me through my workday. -LOL- They also have great service. :) read more