Don't bother coming here ! Keep going to McDonalds for your coffee . Ordered a lemon loaf and was given a pumpkin loaf instead . Went back and they said we ran out of lemon . Whyeeee didn't the guy just say that from the beginning ! So annoying! read more

40 minutes for any type of order (mobile or order inside or drive through). Their pastries have flies inside. Best thing about this location is the bathroom. read more

Starbucks - Pastries with special fly topping. Display case teeming with flies... yummy - Coffee & Tea Near Me - Lebec, California

Friendly staff, they let me try one of their shaken espresso drinks for free before purchasing. Pretty awesome!!

Super disappointing. we were traveling. Got an ice tea earlier today then went in to pick up our refills (along with another drink) and they wouldn't give us the refills. I've never had a Starbucks refuse a tea refill especially the same day. :(. It probably would cost them less than the 50 cents it cost us to get the refill. Really disappointing. Honestly, a refill is a cheap way to keep customers happy and coming back. Consider changing your policy. read more

2/13/22 I've been a barista with Starbucks since 2018... I am very familiar with standards and the third place experience partners are supposed to create. The red headed girl is either having an off day, and needs to be placed somewhere other than a customer facing position OR she needs a new job. She wasn't friendly at all, and took her 15 minutes to ask me if I had a mobile order (I did). During my wait, I used the bathroom that needs to be cleaned and had a very short chat with the male barista on register. Red and black plaid shirt, very nice person. I stood there and watched drive bar (tall male long hair and beanie) not shake any of the shaken beverages. For a refresher, he built the beverage in the cup. Which means he didn't use the shaker to measure by standards and DIDNT SHAKE IT. When the red headed gal finally asked me what my mobile order name was, she pushed my drinks on the hand off plane, almost tipping my Frappuccino over. I asked her if my tea had been shaken, considering I witnessed drive bar not shaking anything and she responded with "we shake all the drinks we are supposed to." Lol okay sis. Maybe you do, but he doesn't- and a possible response could've been "i believe it was, but I can absolutely reshake it or remake it for you?" I also wasn't offered a drink tray for my 4 drinks, or given the curtesy of "I'm so sorry but we don't have any drink trays". SOMETHING. ANY KIND OF CUSTOMER SERVICE PLEASE. I didn't receive any straws or napkins in my bag even though my order had a Frappuccino and 6 food items. I wouldn't come back here on purpose, it's clear they're unhappy and management should take a closer look at themselves as an SM and then their team. It all starts from the top. If there isn't an involved and good SM, it will trickle down to SSV's, and then baristas. I know drive stores are difficult, but take the time to relax and have fun. Excellent customer service goes way farther than drive times ever will, I promise. read more

Stopped by this Starbucks on my way to NorCal. It was conveniently locate by Tejon mall. Staffs were very and accomodating. They ran out of matcha, so the barista suggested a decaf which was tasty. It took them 10 mins to serve our drink despite long waiting line. read more

We stopped there for a coffee break on our road trip Understand the rush and delays due to post holiday morning (post thanksgiving), outlet mall location, weekend etc Do not understand discourteous staff at all! They were handling drive thru, mobile followed by in-store orders in that preference ADVICE TO THE STAFF - Let people know when they walk in! Tell them that there is a 30 minute delay. DO NOT tell them about it after they waited for 20 minutes and only when they ask. And DO NOT tell them after 30 minutes that they can get a refund if they don't like it It is rude, condescending and you CANNOT give people their time back And then deliver drinks sub par read more

Wait time for coffee on a Saturday morning at 8 AM (8/21/2021) was out of control. The line was out the door. Bypass this Starbucks for next closest. read more

Alexa, you are so so sweet. Thank you for being so friendly and attentive. From the moment we walked in until we left, you made us feel so welcome with your friendliness. And the other girl who made my coffees, thank you!! They were bomb. Girl who was at the drive thru at 6:20 am, you're rude. Girl with red/purple hair, you're rude too. You guys have terrible customer service. Maybe it's too early to be at work at 6:20 am for you? Get more sleep? Don't work the early shifts? Maybe take some customer service tips from Alexa and the other gal (I didn't get hair name). It was early and they were so kind. Coffee was a hit! 10/10. Current Customer Service = be like Alexa. read more

Get your drinks from Jonny, he is super friendly and super fast!! Great location for a quick stop to fuel up :)

I ordered a mobile order thinking it would be faster. I asked the barista where my order was after waiting for a while, instead was I greeted with an attitude... I am quite unhappy with this Starbucks. AND I was told to wait after everyone else that ordered after me in the store. Sooo... what's the point of mobile ordering? read more

Clean. Delicious drink. I have a lot of things done to my drink and it was exactly how I ordered. So good. Fast easy. read more

Starbucks - Coffee & Tea Near Me - Lebec, California

Just went through the drive thru and was told the company policy is no refills nationwide. Friend is a partner and here is the actual company policy. Clearing stating the company is honoring refills still. And through drive thru. Very disappointed in this location. read more

Starbucks - Company policy - Coffee & Tea Near Me - Lebec, California

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Ordered a simple Carmel macchiato and they gave me like 90% milk and a splash of coffee. This isn't the first time either , so disgusting and disappointing. read more

Starbucks - a cup of iced coffee on a table - Coffee & Tea Near Me - Lebec, California

Thank you for the warm and delicious Vanilla Chai tea latte! The wait was a little long because it's a few days before New Years and just like most places they are short staffed. Be kind! read more

Went to grab an iced gingerbread chai latte but unfortunately the location was all out of the gingerbread syrup. I didn't get the kind barista's name but she recommended chestnut praline to me instead and wanted to know how the drink was like for me, so here I am leaving a review. It was absolutely delicious and I hope you've gotten to try it by now! Again thank you so much for your friendly service and I hope your holidays were well spent :) read more

Every time I stop here I always receive excellent customer service. They get busy on the weekends due to many people traveling over the grapevine but they are hard workers and always make sure the customer is happy. Yesterday was no exception as it was Easter and they were slammed both in drive thru and inside. I decided to go inside and was helped by a young man named Gavin. He was so polite and so calm even though they looked understaffed and were completely slammed. I always stop here on my trips to the valley and I'm never disappointed. read more

This usually our go to stop when we are in the area. We went to use the restroom and get a drink. We saw how dirty the bathrooms were, we turned around and didn't order anything. A gross bathroom usually means they aren't keeping the kitchen as clean as they should. I'm not eating food out of a place that looks like that. Super sad! read more

Supposedly opens at 4:30, I placed my order outside and walked in at 4:30 to wait for them to prepare my order. I stood there for 2 minutes and was asked to wait outside because they were running late. It's been 15 minutes now, I can see my coffee from the window and the doors are still not open. Incredibly frustrating especially because I then had to wait behind 5 - 6 cars (20+ minutes now) for something that should have been less than 2 minutes. Ridiculous. read more

COVID 19 has really hit a lot of places hard and with this place it was no exception. Service was slow and has been slow even prior to the pandemic as this is my 5th time ordering from here. Took the rep 3 minutes before receiving in my order which was a Grande size Cold Brew with Salted Cream Cold foam. Couldn't even get the drink right for the 4th time. Really sad that I spend so much on SB and I give all locations an open mind and all my patience, to always be disappointed when I order from this store. Please get it together team. read more

Starbucks - Where's the Cream and Cold Foam - Coffee & Tea Near Me - Lebec, California

It was past my 4pm coffee break while I was driving south bound and low and behold I see a mermaid sign along the highway. We used the drive thru and ordered an iced mocha and we had it in our hands in less than 2 minutes. The drink was made just right the way I expected it to be. read more

This place is the worst, mobile ordered coffee and a croissant, waited over 20 min. Lines out the door, not enough workers (8am on a Saturday). Coffee comes and asked about the food lady says curtly it will come out separately...ok when? Asked another guy and he said he didn't have one under my name? Finally go over to the other side and the lady heating up food tells me that they are "a busy travel store and I'd have to wait behind everyone else" rude af. Just had to leave without it. They had food just piled up next to the oven in bags, if they were so backed up like this why don't they add another oven?! What a concept. Add more workers or a better/more efficient system if they know they are a "busy travel store." FYI there were flies all over so maybe it's better I didn't get my food...but one of the most frustrating experiences!! read more

I had the worst experience at this Starbucks. I wouldn't typically go on Yelp, rather than ask for a manager but I'm on the road and don't have time to talk to someone. The girl at the counter, Candy, was extremely rude and cold. I brought my own mug in to just grab a quick cup of coffee. She was peeved that I didn't know what size of coffee to order, I guessed a grande but I've gone to hundreds of Starbucks over the years with my own mug, and never been asked. They just charge me a price and fill up my cup. She not only wasted their paper grande cup, by filling it then dumping the coffee into my mug, then throwing in the trash (the whole point of bringing my own cup is to not waste one of the paper cups), but she completely overfilled my cup and just handed it to me expecting me to be able to walk away with an overflowing up. She looked furious and upset, and as a service industry worker, I just want to say: "Candy, I think you're in the wrong industry!". read more

terrible service. I waited for a singular food item for an hour and 15 minutes. when I asked about my food I got pushed aside and was not even given a polite response back. read more

Slowest starbucks ever. I waited 30min for a cold brew coffee. I get that there are a lot of people, but I have to give it a one star since this is the slowest I've experienced. read more

I was hesitant to come here when I saw all the negative reviews but decided to give it a chance anyway and I'm glad I did. The worker who took our order in the drive thru was very nice and we got our drinks pretty fast with no issues! Had a good experience overall. read more

Worst Starbucks branch. We ordered a Honey Almond Flat White Espresso but what we got was nothing like coffee. It tasted like it was honey tea. They forgot to put in the Espresso shots smh. They need to train their barista. That was soo disappointing. If I could give 0 stars, I would. read more

This is the second time I've come here and the inside of the store is closed due to some excuse posted on the door. What's the point of doing a mobile order if I still have to wait in the drive thru to pick it up?! read more

Service was so fast via drive thru... and the sweetest barista! Couldn't quite catch her name but a great end to our dinner stop here.

Service was good and friendly and coffee was good but I was shocked at how filthy dirty this Starbucks was. I've never seen a Starbucks so disgusting read more

Be prepared to wait in a 25+ minute line, only to get to the front and discover that they ran out of what you ordered (in my case a cold brew). So you order three shots of espresso over ice and they tell you it's gonna be a 20 minute wait on your coffee. Really quite a miserable experience. I won't stop here again. read more

There is no other way to describe this Starbucks other than a Roadside Starbucks as it located right off of Interstate 5 and it is obviously set up to handle the traveler. I have passed this Starbucks ever since it opened several years ago and have often thought to stop in simply to check it out. Finally, I did. First of all, this Starbucks is easy to get to off of the 5. You just pull off and follow your way to the sign. It is also easy to get back on the 5 once you have picked up your beverage. So, if you need that quick pick-me-up, this is your place. Inside, it is large and well designed. They have a few tables but it doesn't really seem that this location was designed with that in mind. But, that's fine. It is open, airy, and inviting. It is important to note that they have a very large bathroom at this location. Whereas most Starbucks simply have the one stall: one-man and one-women bathroom, this one has multiple interior stalls. Again, this was obviously set up to handle the travelers. This location is a drive-thru Starbucks. What I have found with many of the drive-thru locations is that they really cater to their drive-thru clientèle. This is not the case with this location, however. In fact, I was amazed at how quickly they made my drink. Overall, the staff is nice, the location is clean, and they are fast. When you need that on-the-road pick-me-up this is a good place to get it. read more

Stopped here on our way back to NorCal from LA, since they are conveniently located off of I-5. So mostly they are visited by travelers and tourists. They have a drive thru but we ordered inside. We tried the caramel ribbon Frappuccino and latte. Drinks were ok. read more

Stopped by this evening on the way home to L.A. as I saw the sign on the 5 freeway off ramp. The location was hard to find as they did not have the exterior lights on.... and the sun had set a couple of hours prior. As I walked up to the location I was appalled at the overflowing trash cans and rubbish all over the parking area, what is normally the outdoor seating area and entry to the shop itself. Having been on the road I chose to utilize the restroom before ordering coffee. Starbucks is known for clean restrooms - evidently no one shared that with this location...It was DISGUSTING. Trash and filth all over the floor - No Toilet Paper and fecal matter all over the toilet....I thanked God I was a guy and was truly happy I only had to pee. I was thankful they had soap....and used my shirt to open the door as there were no paper towels available. This location had four slovenly female employees working in varying degrees of uniform. The weird thing? This Starbucks' interior was devoid of coffee drinkers and there was no line to order. In hindsight...I get it. The place is an unholy mess. I ordered my coffee and the lady working filled the order. I then told her how disgusting the men's restroom was and she laughed and said there were no guys on duty and the girls did not clean the men's room and it would have to wait until a guy was on duty. I was stunned. (And no...Im not all prissy and such...it really was that gross and surreal). I then told her that I was shocked how dirty everything was as Starbucks were always clean and she just looked at me blankly and shrugged and gave me this "whatever" look. I walked over to add milk and sweetener to my coffee and at BOTH condiment stations the trash was overflowing, the napkin dispensers were empty, and there were no stir sticks and the creamers were empty and the containers were as sticky and dirty as the counter tops. I had to ask for creamer from the slob petulant barrista who grudgingly took the two empty containers I handed her. As I left I noticed the A rating from the health department....I have to wonder at the standards of Lebec, California. I have never seen such a gross poorly managed Starbucks.....I am so grossed out four hours later that Im about to write Starbucks corporate. Never again at this location. Yuk. read more

Made my drink wrong. I Asked for a black and white hot Chocolate made breve. They didn't make it breve and only did white chocolate. I didn't even mention that they made it with the wrong milk. But told them that there was no mocha, just white mocha. I used to be an employee for Starbucks so I understand it can be frustrating to remake drinks. But we got a rude response and they did not even remake my drink. The man at the window just added a pump of mocha to my drink instead of remaking it. He was rude about even having to remake it and was complaining to his coworkers that he had to add mocha. I was charged for the mocha as well, so it's not like the tag didn't say it. I opened my drink and it was white so no mocha. He gave no apology and was practically rolling his eyes when I asked for my drink to be fixed. Very dissatisfied with this service. This Starbucks needs to work on their customer service. read more

So much hate on this starbucks! It's an A-OK stop for me. I travel up and down the 5 probably once a month if not more and Tejon Ranch is the only stop I ever make for gas, food, coffee necessities. The bathrooms are clean here, although it may depend on the season because certain holidays cause a build up of people coming up and down the grapevine, but they try! Thanksgiving, Christmas and summer season can be a heck of a lot busier and cause worse experiences, but it still is a decent location. I've had bad experiences here, hence the A-OK, but I acknowledge this place gets super swamped sometimes and the workers do the best they can in my opinion. I've waited 20 minutes for a drink that a server finally realized she gave to someone else. They've got a good selection of pastries, sandwiches and bottled drinks, but there's always a chance they may sell out of things if it's busy. Parking is a breeze thankfully, just be careful as the layout of this side of the rest stop is bizarre. Mobil, SB, and McD all share this huge lot and there's no real lanes so you'll need to be on the look out for cars! read more

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HORRIBLE!!!! DONT COME IN HERE, THIS PLACE IS A JOKE. They open at 4:30 and it was 5 AM And the door was still closed, I called to ask why and the person who answered the phone was yelling saying something happened in the morning and God knows what else. I asked if they were going to open she said in a couple of minutes and they didnt. We went tru the drive tru and waited 20 minutes and nothing. FIX YOURSELF! And HIRE NEW EMPLOYEES. -.-' read more

The exterior had trash on the ground and overflowing trash cans. The interior was filthy. The bathroom had broken toilet paper dispensers, leaking sink and both hand dryers weren't functioning. The baristas were rude to each customer ahead of us and also with us. We received some of our order and waited for an iced coffee. When the iced drink was up I was told to sit down and I would be called when the order was ready. WHAT? Nope. Will NOT visit this location while road tripping between North and South California. read more

Horrible service. We walked in half an hour before they close and the lady there was giving negative energy. Like ok I understand you might have had a long day and you are tired but that's not how you treat customers. The drink I got tasted horrible. Don't come here !!! read more

The service here is absolutely horrible and there's a ton of disgusting flies inside the store flying around you and landing on cups and food. Gross! Also my drink took more than 10 minutes to make and there was nobody inside the store. Talk about slow service. There was for staff member working and all of them were chatting and not really working. read more