The WORST OR SECOND WORST EXPERIENCE TO DATE!!!
First, they tell you at the drive thru that they aren't doing any substitutes, no extra orders and items added at window so I was shocked with that but, then I ordered my usual Carmel Macchiato and that's it, I wanted a pastrie but that message scared me straight!!!
The Lady at the drive thru was REALLY RUDE!!! She didn't know how to add money onto my app by simply scanning it and then adding the cash. She had me at the window scanning my card over 10 times because she was screwing up on the busiest day of the year.
I get it , you're stressed out but do not treat customers this way! She kept getting mad at me as if I was her cash register. She ask to scam my card RUDELY OVER AND OVER AND OVER AND OVER... AGAIN AND THEN SHE WOULD close/ SLAM THE WINDOW CLOSE WHEN I WAS TRYING TO ASK HER IF IT'S BETTER THAT I USE MY CC SINCE SHE WAS FRAZZLED BUT SINCE SHE WAS SO RUDE I DIDN'T EVEN GO THERE TO ADD MORE TO HER STRESS LEVEL.
TURNS OUT, SHE ENDED UP CHARGING MY ACCOUNT 5 TIMES TAKING ALL MONEY LEFT ON MY CARDS AS WELL AS, I ADDED EXTRA MONEY which she also charged, AND SHE BECAME UPSET WHEN I REQUESTED A RECEIPT.
SHE was so mad that she must've said something rude because another one of her coworkers told her to calm down. Smh
Get out of there and go work at the mall girl with less stress golfing clothes away from us humans who are calm and trying to comfort you.
I get it that it was a stressful day but Starbucks is a high stress job as is, however, there was no need to be rude.
Although after almost 30min of holding up the drive thru line with her ignorant attitude , I finally got my drink which she told me would be free since he system was having issues. I asked for a receipt because I knew she screwed up!!!
She closed/ slammed the window and walked away, when I attempted to tell her to have a great Holiday and to give her some kind words to help her. I sure wish that there were meme's and gifts on here because I'd add one closing the window wishing it would slam. Lmaooooo
She finally returned with my receipt and closed the window on me as I was again, trying to comfort her by showing respect and giving her mind words. I left and knew I'd be able to come here and reach out as well as, I'm going to report this as I was charged almost $12.00 for a Grande Carmel Macchiato, all over her charging my cards over and over again for small amounts smh read more