This local Starbucks knows me by my first name. It's almost as if I was coming home as I walk through the front door. Five Star Employees Here! Four stars for my review because A.I. is trying to take over my persona. There it is! I see my order on the to go counter! I try to always order ahead on my Starbucks APP! 25 BONUS Stars on today's order! Love those Stars! Food is consistently good for my favorite pre-made Kine, of Heat & Go Burrito! This busy local TAKE OUT ONLY, Starbucks does a brisk business from Kailua Locals grabbing their favorite bites & coffee delights. There's always a selection of Starbucks Cups, Coffee & related exclusive Starbucks items on display, to tempt you on your way in and out! Always a great holiday design for those wanting to feel & see da mood of da month! How's that for the required Ambiance required to highlight all the A.I. expectations of a review? lol! A.I. please go AWAY! Unfortunately it's here to stay! At least I can use my A.I. to spell check my words! Happy New Year Fellow Starbucks lovers! read more

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I really like this Starbucks- seating outside only - located in a strip mall so lots of parking and friendly staff! We got the Mango dragon fruit lemonade- drink is tasty for a hot humid day - Service was quick and restaurant clean read more

Starbucks - Coffee & Tea Near Me - Kailua, Hawaii

Shopping in Enchanted Lakes, Kailua, Oahu, Hawaii... I had a meeting next door to this Starbucks. I was going to get a drink, but I was distracted by the merchandise on sale! Some items were 30% off the retail price! Wow! I went through several shelves of tumblers and mugs until I found the perfect gift! Service was ok... The cozy, L-shaped shop was quite busy. Customers were sitting at tables while others were standing and waiting for their orders. The cashier was efficient... He gave me a package for my purchase... Thank you! Note: There are 2 entrances for this Starbucks. I entered through the door facing Keolu Drive. The other door that faces McDonald's is probably the main door and is busier. read more

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My favorite color is purple... Anyone who knows me...I love Matcha! Here comes Spring and what does Starbucks do? Iced Lavender Cream Oatmilk Matcha the pairing of two beautiful colors so you know I had to try it and since I was in Kailua though this would be the perfect location with lots of free parking right in front of the store. Walking in I was impressed how spacious the service area was and offering three tables inside as well. There was a couple of guys here and I probably was talking too soft but it took several attempt to place my order though he was nice and patient to repeat my order over and over versus taking the chance of getting it wrong. I also got the Berry trio parfait as well and brought my own cup in my new TJ's Mini Tote by thoughtful Cece enjoying the new taste of spring was nice and relaxing. A couple of the tables so have outlets so that you're able recharge your electronics as well making it so convenient it's one thing that will have me return again. Thank you! read more

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Food: corporate objectives met. Service: self with app Ambiance: None. The new larger front end workspace makes some sense, however, it's now like going to a covered ATM machine. Product protected from the elements, otherwise, meh. No community or interactions with the staff other than the cashier. The small intimacy of the town non-alcoholic meeting place ie, "Cheers" is DOA. May it RIP. Saving grace is there are outside tables, but today it was occupied by cigarette smoke. Awaiting the Baristas Bots to arrive next. read more

I'm not a coffee drinker, but my mom is. Because I have absolutely no knowledge about coffee, I always depend on the staff to give me their advice. The Starbucks team at the Keolu location have never disappointed me! Based on the info that I provide regarding my elderly mother's preference/taste, they have always given me suggestions that were spot on! That shows me that every single one of them knows their job very well. It is so refreshing to see our younger generation enjoying AND excelling at their job. Equally impressive was watching them help not only the newer staff, but each other as well. I also appreciated how clean this location is. Starbucks Keolu should be commended for a job well done! read more

Friendly staff here. Note, online order on the weekends. Came here on Saturday morning around 8:30am and it took about 10 mins from order placed in store to get my drink. Not a big deal but 95% of people coming order online for a quick pick up. read more

I was out in Kailua today and decided to stop by this Starbucks. I like their Frappuccino's, but not a big fan of their regular coffee as it taste overly roasted and has a burnt aftertaste. It looks like they had some new options including a green pineapple Matcha drink. Sounded interesting. I ordered that and also their lemon loaf. The store was empty. Most people were ordering their drinks on their Starbuck apps and had them delivered outside. The ladies that were working today were very friendly and I felt welcomed. When it came to trying the green pineapple Matcha drink, it left much to be desired. It did have a hint of pineapple taste although it was quite water down, and honestly I could hardly even taste the Matcha. What a disappointment! I'm a huge Matcha fan and if you can't taste the Matcha that's a problem. The lemon loaf however was delicious and as expected. 3 stars for the good customer service and the lemon loaf. 0 stars for the Green pineappleMacha drink. read more

Starbucks - Green pineapple Matcha drink - Coffee & Tea Near Me - Kailua, Hawaii

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Always clean, good for hooking up your computer. I like there easy sandos. Good to gnash on when you have munchies. I just found out while driving they do free refills if they can see if you are using their app. Yaaya for Skinny Mochas. read more

Starbucks - a woman sitting at the counter - Coffee & Tea Near Me - Kailua, Hawaii

I'm so surprised at the reviews this place should have five stars!!! The staff is soooooo friendly! Lahela remembers everyone's names, and I've noticed other baristas remembering names as well! and I ALWAYS get greeted with a friendly Goodmorning!! They're an uber busy location but they ALWAYS stay positive ... love this Starbucks! read more

The time it takes to get the coffee is longer than other Starbucks. I've waited over 15 minutes for my coffee with about 4 people in the store and 3 workers in the back. It was annoying, but this is the only Starbucks in our community. I've even canceled my order once to order from McDonald's because of the time it takes to get my coffee. Overall, they are good, just the wait times are too long. read more

Happy that there are open. Now I don't have to find another Starbucks. Good service .clean and covid compliant.

I simply asked if they were open and the girl was so rude. She said no. I asked why, thinking it's 7:30 in the morning, so they should be open. Then asked when and she walked away. No such thing as customer service? They can make a sign so if we're bothering them with our business we can just read a sign. read more

There I was leaving Safeway about to take my roommates friend to Starbucks by Kailua town when suddenly I realized there was one on Keolu Drive so unfortunately an illegal u-turn had to be made. I walked in determined to ask about the cranberry bliss I have been searching for and after being disappointed, I was consoled by the employees who all felt the same way. I don't actually drink coffee and didnt even know one was within walking distance but the point is.......I'm a fan, I have a sticker, and bring the cranberry bliss back...please. read more

Starbucks - Bring the cranberry bliss dessert back please - Coffee & Tea Near Me - Kailua, Hawaii

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Been lucky to have a Starbucks near where I reside but these past few visit to this location have been nothing but disappointment. I usually and always order a Trenta Pink Drink or their Star Drink without ice and they have always filled it to the top. Nowadays the barista(s) are leaving an inch gap at the top. Went inside to have it remade not once but three times before they filled it with no gap. While in between the remaking of my drink numerous times, the staff there can't kept telling me that was has its always been when someone orders a drink with no ice that there is an inch gap at the top when in fact it's false. I've been to this location and numerous other locations and have always had my drink filled with no gap. Not sure if I'll keep ordering my favorite drink anymore if this is what's going to happening every time I visit the same location or another one. read more

They don't routine call out people's names for mobile orders, which makes you have to look at every cup, or worse, touch the cup to move the sleeve to see the name on the sticker. read more

Summer Star Dash is currently going on, so I feel obligated to go to Starbucks daily. Today, I was in the Enchanted Lakes area and decided to try the Enchanted Lakes Starucks. It is kind of awkwardly long and narrow and a little crowded. There were also no open tables. I think they should look at getting a larger space, but the Enchanted Lakes Shopping Center is kind of small to begin with. The baristas were nice enough, but they were out of Orange Mango. I hate when things are out of things, but don't show it on the menu. I got to the front of the line and ordered my Orange Mango drink. The cashier apologized and told me they were out. :( I was so focused on my usual drink that I was at a loss for what my second choice would be :/ It was awkward and I wished they would have put that on the menu board. I wouldn't have wasted the other customers' time. They have a water dispenser open to customers, which is cool, but the milk/sugar counter was a little messy. Being OCD, I felt compelled to help them clean up a little while I waited for my second choice drink. I won't come back here to do work, since it seemed really crowded, with people standing around waiting for tables to open and moving chairs from one end the store to the other. It's the only Starbucks in the area though, so I'll probably be back for take out, even though there was constantly a line while I was there. The wi-fi also didn't work. read more

I would definitely say, that this starbucks it's awesome! Staff: The staff here is super friendly, and they make awesome secret underground drinks lol, this is where my friend comes and she shows me those drinks. She's a regular here so they know her. Drinks: Drinks are always on point! I can't tell you what I got in the picture below, but man that was super delish! I probably can't create it unless I come back to this location. But the other times that I've ordered here, they never get it wrong or keep you waiting. I will say that with construction at McDonald's though, the parking situation gets a little crazy. Hopefully that should be done soon. read more

Starbucks - Special drink - Coffee & Tea Near Me - Kailua, Hawaii

So sweet! The barista gave our dog a treat this morning! Now, Coco will look forward to our morning trips there for sure read more

Starbucks - Coco getting a sweet treat from the barista this morning! - Coffee & Tea Near Me - Kailua, Hawaii

Sloth mode was activated. I've never waited so long for a single drink in my entire life

If you want fast service , do mobile order . They take the phone orders first & not the people who comes in to order .

This Starbucks is pretty fast and never messed up my order. Tried to do curbside one time but nobody came out so I went inside and grabbed my order. read more

The service here is really poor. I ordered drinks 20 minutes away with an estimated time of 4 min and they werent ready when I arrived. The staff member was rude about it. Then I asked her to shake the ice tea in the shaker because she wasnt doing that. She yelled at me to say "I am doing that" when it was clear she wasnt going to if she had not been told to do it (which is the correct way - she was just being lazy!) read more

Last day at this location due to my job completing in this area! Couldn't ask for a better send off! My order was complete three people a head of me, all I had to do was open the app and pay for my order! Ha'anoi is the best employee on the morning shift! She tries to remember the regulars' name and order! Very talented! Don't forget to tip your baristas! read more

Starbucks - Last day at this location ... Don't forget to tip your baristas! - Coffee & Tea Near Me - Kailua, Hawaii

Nice first visit at this Starbucks location. Easy to access, lots of parking in a shared parking lot, and very clean inside and out. My fiancé and I ordered an iced vanilla latte, vanilla shake with banana, ombré pink drink, and the soups vide egg bites with egg whites and red pepper. This was for us and her sisters. The vanilla latte was perfect. The vanilla shake was perfect. The ombré drink didn't taste like it had nearly enough lemonade, and it had no lime. As far as I'm aware, it's customary for the lime slice to go in the drink. And the egg bites were warm and delicious. The cashier was obviously being trained, because a mama hart was helping her here and there with our orders. No problem at all! We all know how that goes. All good brah. However, a huge drawback for us was one of the guys preparing the drinks had a pretty sour attitude. At least, that's how it appeared to us. He didn't talk much, definitely didn't smile, and kind of gruffly called out some of the orders and didn't call out some of the other orders at all. Not very pleasant. I totally understand if he has a RBF, if he got no sleep, or has had a terrible morning because of the training. Only thing I ask (and this is coming from someone who has worked in customer service and has had to put on the face) is that it doesn't show. When it comes to customer service, you have to mask up. It sucks but it's part of the job. What I know very well about the food industry, and really any industry that is selling you a product face to face... it's not the product that sells the experience. 99% of the time, it's the experience that sells the product. If they felt loved, welcomed, and appreciated, they are happy with the food (even if something crazy happens and the food is just alright). But if the customer service is just alright, the food can be great, but they won't remember a good experience and won't want to come back. I'm giving it four stars because everything but the ombré pink drink and single employee's attitude and demeanor were awesome!!! Still definitely recommend stopping by, but maybe avoid the mornings. read more

Starbucks - Coffee & Tea Near Me - Kailua, Hawaii

the only reason for this is because I been there 5 times over the pass month and every time I get my drinks it's missing items I pay extra for. In all my drinks. I wonder if they even read their labels when making the order.. read more

This Starbucks suited me just fine. Especially because I waited in the car while M got the coffee. He says this location was your standard service and the drink orders came out correct. Drinks tasted the normal Starbucks goodness and all was right with the world! read more

Starbucks - Coffee & Tea Near Me - Kailua, Hawaii

Now moving to Kailua from salt lake this starbucks I was disappointed. This afternoon I told my husband before we go home stop off so I can get a drink. My favorite is blk tea ice tea. Well today I decided to have a frappuccino instead. I ordered strawberry and cream. Well theres only 2 baristas. 2 guys. 1 taking the orders and the other one making the drinks. I waited a good 10 to 15 mins for my drink not like they were busy. The cashier barista was taking the order cashing out and making drinks while the other one was half of the time looking at his phone I guess. But reply sorry for the wait. Look at your phone on your lunch hr break or after work. Get the customers out of there with their drinks or food. After me the place were getting crowded. Before me had about 3 people waiting for their drinks. Well this place is running by guys I guess taking their sweet old time. Only If i really want a drink I'll be back other than that i look for another one. read more

I found myself here @ Starbucks in the heart of Kailua town, after visiting the other Starbucks in the Kailua Shopping Center. I needed to recharge my iPhone, but it was certainly busy and I did not want to make a purchase. I had previously loved to come to Starbucks for their drinks, frappuchinos, and their good bakery selections, but right now, I'm going cold turkey and shying away from them. The great thing about Starbucks is that they don't kick you out for hanging out in their store and appear to be working or reading. Or using their electricity for your iPhone. That's a great thing. As long as you don't make a scene or cause trouble, I suppose. Love the staff for doing so, wherever Starbucks I visit. This Starbucks suits me just fine and I would love to come back. The atmosphere is relatively quiet, depending on what part of the seating area you decide on gravitating to. The staff always provides good service and I am grateful for that. They are located in the Keolu Shopping Center, which is basically a strip mall in Kailua, within humble residential surroundings. It's almost secluded in a way, from the hustle and bustle of the main thoroughfare of Oneawa / Kailua / Kuulei roads. This is vintage Starbucks and I will be back - even though I am choosing not to be a Starbucks drinker anymore, I do love to just hang out here. They have free wifi here and ts just a terrific place to just free your mind. A++ read more

Go to this Starbucks if you don't want to wait in line and fight for parking. This location closes earlier at night than the Starbucks on Kailua road. Friendly staff that remembers your drink! :) read more

Visited this Starbucks the other day and, wow, the employees are genuinely nice and cool. Highly personable. You wouldn't think that would be anything unusual, but it is, and it's worth sharing a Yelp review. These guys seemed to just be Real: genuinely cool/nice people with good vibes who seemed to really like helping people, and interested in giving us the best of what they had that we might want. Other than that, the store was great: nice and clean and everything you expect from a good Starbucks location, and the food/drink were good. read more

Starbucks is an awesome company that respects its employees and serves its customers at the 5-Star level. They offer good benefits, accommodating schedules (fro students and single parents), support for going to college and so much more. I love using the app too- so easy so convenient read more

i over heard one of the baristas using racial slurs and i had to walk out... don't think i'll be going there again.

"Faux-bux" Remember those knock-off Apple stores in China last summer? You know, where the entire store is created to look exactly like an Apple store and the employees believed they were actually working for the company. That's how I feel about this place. It looks like an Sbux but something isn't quite right. Is it the coffee? Service? Customer base? Perhaps I'm spoiled by my regular location that this one leaves more to be desired. The service wasn't slow, just awkward and uneasy. Today our coffee was served luke-warm and the iced-espresso was over brewed. We'll be back because its close to home, but Fauxbucks, you can't fool me! read more

Its a Starbucks. Service was ok, but it was not very fast. I think they were struggling for some reason the night I went in. I had a very simple order, but got asked lots of questions. The same thing happend to the folks in front of me, and they messed up one of their drinks. read more

$4.45, about 20 + customers and nearly 30 mins after still no grande cold brew. Next time I'll remember to place my mobile order over 30 minutes advance. read more

This is the Starbucks you go to in Kailua when you don't want to deal with the cluster f..., uh, Starbuck parking lot at the town location. Parking is easy if you don't bang your fender on the wall like I did. Service is friendly, but they serve coffee cold when it's supposed to be hot. Pastries are the same as all Starbucks. They are serving Top Pot style doughnuts that are not called Top Pot any more. If the Kailua town Starbucks is the Starbucks of the tourists, than this is the Starbucks of the soccer moms. Watch out, they all have their gold cards. And they order the triple venti, doppio shotted, mocha mocha crispy, rappachio featuring Jay-Z. And you have to wait behind them. read more

I was staying for a week around this place on vacation. The cappuccino I got was just terrible. Do not recommend to anyone getting cappuccino here. Waisting money and time. read more

This locations is pretty busy in the mornings but the staff works really fast so I only waited about 7 minutes for my drink. Got a pumpkin spice latte so I can pretend like it's Fall outside. Tasted a little more burnt than I'm used to but all the whipped cream on top made up for that. read more

Starbucks - Coffee & Tea Near Me - Kailua, Hawaii

One of the better Starbucks for me. The staff (Baristas) are always so full of energy. You can tell that this crew gets along really well. I cant really say much about a Starbucks because....well its Starbucks. Im such a fan for the over roast beans along with the various flavors they come up with. Its located in the older Kailua so its not as crowded as the one in Kailua town. There is plenty of parking in the morning in this shopping center so Ill take the beaten path of an extra 5 minutes to get here. read more