Disorganized. I ordered from mobile. It didn't even have s sign from where I could pick it up, then when I tried to ask all the employees seems to ignore . After a while I saw my drinks sitting there I had to yell to ask if it was mine. Bad service I tell ya. Other Starbucks do way better than this one. It needs so much improvement. Bright side of all this hassle was that my drink came out okay . read more

Spacious, comfortable, unrestricted bathrooms, and nice location. This would be a great Starbucks but for this one barista who has twice (!) rudely assumed that I was freeloading off the seats and wifi. I suspect my appearance has something to do with it. This is a completely unacceptable way to treat customers. read more

Very courteous staff, but always changing. One or two always seem a little confused and not quite on task. I ordered the egg bites and an iced coffee and had to wait about 5-10 minutes for my iced coffee AFTER I got my bites. Get with it people. read more

All Starbucks food & drinks are the same. I'm not the biggest fan of the people who are literally here for the wifi & a chair. Actually ruins it for paying customers. The staff isn't the greatest. The cashier spelled my name wrong when I even spelled it out for her. It was only 3 letters. She's too busy trying to kill a line that she not even paying attention. Definitely wouldn't come back just because of the lack of attention & common Sense read more

This Starbucks is always overcrowded. Plenty of (unfriendly) baristas behind the counter, but none of them is thinking to clean up some tables. This place is a mess most of the time. read more

Who manages this place ! Rude customer service !!! Walked in and the first thing the cashier tells me is " what do you want ! Hello can I help you " ..... I know we all have bad days so I didn't say nothing , but when my drink was made the barista threw my drink towards me in a disrespectful way . I explained to him I was missing a chocolate bar and he rolled this eyes and asked the cashier. She said she didn't charge me for the bar ! Lucky I had the receive and before I can give it to them the barista comment to the cashier " just him the bar God!!" ..... This place is the worst Starbucks in queens...... They need a new manager someone who know what customer service means ..... Only in this place do they greet you with a what do you want !!!this happened yesterday around 240 read more

I normally don't rate chains, but this is the FIRST time that I actually sat at a Starbucks and people watched, and I must say, this Starbucks is quite interesting. I chose this Starbucks to meet up with someone to discuss some issues. I went in on a Wednesday night at 8, and it was packed. Packed with regulars, and people who just sit there to chat, date, read, or work or even people watch themselves. It was very difficult for me to find a seat. I was eyeing this particular seat, but apparently I was too slow and someone got to it first. When I did find a seat, it was very close to the other seats, so if felt like I was sitting on top of the person next to me. This is definitely not the best place to have a private talk, and I was feeling quite anxious, as I didn't want my neighbors to hear what I was saying when the said person arrives. So I tried to calm myself down by ordering a hot chocolate. At $3.21, it tasted quite awful, but as long as I had something of Starbucks on the table, I feel like I can stay for however long I want. As I waited for the person, I noticed some weird guy sitting next to me. He seemed to be a regular and he was chatting with a female friend. At the table next to him was a guy and a girl clearly on a date. When her date went to the bathroom, the guy next to me started talking to her while his female companion was talking to him. Weird! He told her that she looked familiar and asked for her name. He was quite a weirdo and looked like he was on drugs or something, or perhaps just too much coffee, since he kept glancing to the back, and to the sides. Thankfully, he left after awhile. Then I noticed at the back, there were seats available! I ran to the back and safely secured my seat. There was a couple at one table and a Spanish elderly man watching a Korean drama at another. When the man with the woman got up to use the restroom, the Spanish man started talking to the woman in FRENCH. Interesting! After awhile, they left, but the Spanish man was still there. He started talking to me a bit, asking where I was from and how he knew 6 languages, and would love to learn Mandarin. As he was leaving, he asked if I had dinner. I replied no and he asked if he can buy me dinner next time. Of course I replied no, but thanked him for the offer. He wished me Happy Chinese New Year, and started telling me his life story about how he ended up in the US. It was quite an interesting story, but alas he had to leave, as the said person who I was to discuss issues with had finally arrived. Anyways, I probably shouldn't be telling you his story, since he said that he is writing a book about his life. Therefore, you may find a biography about a Brazilian man and his story of how he ended up in the United States working as an architect. As for this Starbucks, it's ok to just get coffee, but it seems like there are never any empty seats! I left the Starbucks at 10 something and it was still packed! read more

Eh the old staff was so super friendly. I understand they weren't going to work here forever but this new batch is so indifferent. Takes all the joy out of buying overpriced coffee. read more

Rude customer service. Very unpleasant. I thought Starbucks was supposed to be more professional than what this place is. Also tends to be very crowded. read more

It is a great starbucks in my opinion. I haven't been to many of them but it is quite spacious and not at all crowded in the evenings. There are lots of space and very open. I have been to some and most of their seating is very limited, while this place has like four window seats, a table with seating for ten people, eight couches, small table with four seats and three tables with two seats each. Now think about all that with more space to walk still, that just sounds crazy. They have a painting near their big window which is cool because it is a representation of how this neighborhood looks like now, or maybe couple of years earlier. Either way it is quite cool to look at. Their wifi is Google and this fact may be but it's quite fast even though lots of people are on it. It's irrelevant I say due to the fact that if starbucks didn't have it so fast not a lot would be here, but having it so fast keeps them here. The lighting isn't bad at all, even though I would like the white lights since these yellow lights hurt the eyes now a days. As for the neighborhood I say it's a interesting spot side it's almost the middle. One side has so many good eating spots that is convenient. On the other side there is just great shopping spots for Asian materials and Asian food. There is a great looking Thai place right next to the shop. read more

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Oh my god!! THE MUSIC IS TOOOOOO LOUD.... Beside that everything is good. Please lower the volume of music. read more

This Starbucks opens at 5:30 WHEN THEY FEEL LIKE IT. Out of the handful of times I have actually NEEDED to get out the door by 5:30 and walked there first, it has been closed with a handwritten sign saying "Not Open Until 6 Today." Like today. What it should really say is "Manager did not get here early enough to set up AGAIN, and we just don't care!" This would be less infuriating if it weren't the ONLY thing open at this hour (supposedly), so if Starbucks is closed, then there's nothing to do but walk home at 5:30 AM with no coffee, and now no time to buy any. read more

On behalf of my office from Jackson Heights Orthodontics, we want to thank Leo specifically and also other staff members on October 22nd (around 4-5 pm shift). They went far and beyond in taking our order. From the moment Leo took our orders, to giving us our ordered items he was extremely nice and patient. I was originally attempting to place the order online and had the online system fail 3 times. And resorted to walking to Starbucks in the rain and Leo managed to turn my bad experience into an amazing experience. He not only took in 12 orders (not easy orders, each custom) and successfully managed to take my order quickly, and then he and the staff managed to complete my order super quick even though they were taking other people's orders(it was pretty congested). And they managed to pack all 12 orders nicely so that I could carry them comfortably and shockingly packaged in a way that it was spill-proof! All the staff was amazing but Leo by far deserves some kind of reward or promotion! He saved my office on a Tuesday evening when my office needed their drinks desperately . Thank you!! read more

The first time my friend & I came here, I almost didn't see it from the street as there were other establishments next to it. We had to do something just to get ourselves seated; the lounge chairs are all comfortable such that our conversation flowed and took some time until we realized they're closing for the day. we went back again after 2 sundays & we had the same great experience as we were fortunate to get seats. i like to think this is one of the best starbucks in the city - it's the combination service, the lay-out, interiors & the sense that people coming here are all minding their business (& not that keen on over-hearing other people's hushed talk LOL). yes, service is friendly & OK. read more

Most crowded and most incompetent staff. Baristas are supposed to read off names but instead of doing that, an overweight bearded barista challenged me that I even ordered my drink nearly gave it away and then called me rude for complaining. This is my reward for spending $13.00 here for a meal. I am never returning here. What a crappy location. I cannot wait for Cafe Bene to open down the street! read more

So this is where all the white people in Jackson Heights are hiding. Hey, I understand... the AC is blasting, there's always a newspaper, rarely a line, and now that internet access is free, Starbucks just needs to carry soy milk (oh, wait...) and stay open 24 hours. Then there will be no reason to leave. *hums a Norah Jones song* read more

I have no complaints about the Baristas and the coffee. I have complaints about the customers that seat hogs. I was there about couple months ago and I was looking for a good seat to sit down. I have this very same problem in every Starbucks. I've heard you are suppose to stay no more than 30 minutes in those chairs. Does people have their own internet connection at home? Stay Home! read more

Love the staff. Really nice people. But seriously, it's pretty corny to run the air conditioning on your customers even in the dead of winter. I know the policy is to get us to GTFO after we drink our coffee. But some of us are gold card members. Which means spending an awful lot of money to sit around as long as we like. Is this how you repay customer loyalty? How is that even cool? (no pun intended) read more

I agree with other reviewers who lamented the lack of seating at this location. The seats are taken up all day, every day, by folks who aren't even necessarily drinking Starbucks coffee (I really did see a couple sitting there drinking DD coffee--wtf?!). The only reason I'm giving it more than 2 stars is because the staff are friendly, the bathrooms are reliably accessible, and I'm just happy to have a Starbucks in the neighborhood at all. read more

Just want to shout out the awesome staff at this Starbucks. They always get your stuff right, they are super-gracious and friendly, and they deal with a LOT, given how crowded this location always is. Thanks, you guys, for making me so many perfectly ruffly frappuccinos. :) read more

I love the seating and atmosphere in this Starbucks. I've sat here doing work for hours many times. The store has heavy traffic, and I like that it is open until 10pm. The bathroom and store is also usually kept clean. However, the staff are often incompetent... messing up orders, skipping people on line, bad communication between baristas. I am a Starbucks fanatic, and the drinks here are less than perfect. read more

No decaf in this Starbucks, it sucks for those who are caffeine allergy and pregnant woman . Never coming back .

This establishment is slow. In addition, when I asked which brew was available the man (Hispanic) said dark. I asked him if it was Verona he looked over and said yes as if unsure. I asked him again and with an attitude said yes. Starbucks please hire competent workers that will not get aggravated by questions. We pay top dollar for your coffee ! read more

Freeloaded on one of many empty seats early on a Friday morning - sat near the only other 2 folks there. Initially almost felt remotely bad taking up space, 'til said couple began Skyping loudly while sipping DD Joe. That said, your average Sbux spot with a soundtrack you can't really knock. read more

I come here so often. So never thought of having a SB this close can be addicting. I am not surprised, this area has a little hit of everything. The weekend staff is different but still ok. Weekend has more of a lounge vibe. I always take to go. 37th avenue has horrible parking also. read more

This is my local Starbucks and i would consider it perfect if it were for the service yes it is quick but they have messed up my recipes more than once but most of the time there is a place to sit. read more

Their staff is pretty cool! Never really had a bad experience. Its always crowded. The milk and cream containers are always empty. Don't expect to be in and out it takes forever to get your drink. Its definitely not my place to go for morning coffee. I made it to work late once because it took way longer than i expected. But i think the fact that its the only one in jackson heights it makes it ok. I guess. read more

I always do that order before thing from the app. They usually have my order ready for me. Sometimes I have to wait a min or two. But works for me. Quick in and out. read more

Great customer service by Emilio... Really nice guy

Great spot to do some work, I just wish they had more chairs and table. They certainly have space in the back for 2 more tables. Overall I like some of their couches that you don't find in other Starbucks. Their WiFi is good enough to constantly stream YouTube videos read more

What is going on with the staff here? Lady on the PM shift needs to learn some customer service 101.

This is unacceptable. I found an eyelash in my caramel frappe. Do not recommend!!!!!!! Just go to another coffee shop cause this one is not worth it. If I could I'd give 0 stars read more

not a good place for hang out. so many new and inexperienced staffs. I ordered a frappe and they gave me some crushed ice with milk. I told them that there was no espresso in it. they said sorry and did the same withng twice with almost no whip cream. I told them again, this time the mixed it with the whip cream and made it some shitty garbage. never going back there again read more

I am not a Starbucks frequenter unless I'm on the road and can expense it or am in dire need for coffee on a long day, but the NEW (and first) Starbucks in my neighborhood had to be a pitstop on my way to work on day; besides, if I didn't, where would my Queens pride be? Four stars because chains like Starbucks just don't deserve five, but this Starbucks is great - good coffee, good service, well-stocked edibles and merchandise, friendly staff and most importantly, NO LINES or crowds - what more can one ask for? read more

Just tried the new coconut milk mocha macchiato. It's so good! Just what I needed today.

This just gets an extra star for the fact that its just next to my daughter's school and you actually can get to sit and enjoy your coffee in the morning when I drop office kid at school, but other times food lick finding a place to sit. read more

I had ran out of my pre work out, so I stopped in to get some drip coffee before heading to the gym. I tried the new blonde roast, what I received was a cup of room temperature coffee. God knows how long it was sitting there. I really didn't expect this from a coffee chain like Starbucks.. read more