This is a rogue location in that they arbitrarily close the restroom for sometimes several hours. They just say they are "cleaning it." Secondly, they close early. It is advertised and listed that they close at 10:30pm on a Monday night, but they just will close at 9:30pm and kick everyone out. They also close early and customers still try to come in but they lock the doors, even though their business hours are clearly displayed on the front door... if they did change their hours, then change the sign. read more

The bathrooms here are always clean and the staff was really friendly. Always welcomed with a good morning or welcomed! I recommend either their caffe latte or mocha caffe (hot), very delicious! read more

Starbucks - Pumpkin spice frappe, perfect for those craving for a slice of pumpkin pie but don't want to buy a whole pie for one. - Coffee & Tea Near Me - Honolulu, Hawaii

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A trenta iced coffee costs 48 cents more here than in Town... I get that it's all about location, location, location...but having a captive audience doesn't warrant the extra if the coffee is going to suck. Disappointed in my bitter bean tasting iced coffee today. read more

I very much like this Starbucks. There is usually a place to sit and the service is fast. I like that the staff here really focus on working as a team to get the customers order out verses chatting in the back to the point where they forget what they are mixing together. I have to say that the customers are quite friendly as well. Every time I have been here some one exiting the store will say hello to me as I walk in! Perhaps it is the neighborhood and other Starbucks are like that - but I definitely notice that here. Both reasons keeps me coming back to this particular location. read more

This was the first time I have ever came to this location. I ordered a ice coffee with vanilla syrup but never got the vanilla in the ice coffee. The wait time was approximately around 5 mins but there were people waiting longer than I have and still haven't gotten their coffees. The service was also pretty terrible as well. No thank you or hello. They all looked pretty grouchy that morning. Don't come to this location. read more

This Starbucks is probably my favorite when it comes to good service, good ambience, and good drinks. Service -I am usually here in the evenings and night and have had awesome service each time I've been here. The baristas are friendly when taking your order and even offer suggestions if you're stumped. I've had great conversations with many of them and the drinks are out quickly. Ambience -I'm a sucker for Starbucks ambience and this one does a good job at keeping it up. The cafe is clean, spaced out well, and always has low key music playing. One thing I'd like to point out is that it can get really cold in here- bring a sweater!!! Drinks -Starbucks drinks....they're pretty much the same everywhere. But what I love about the ones at this Starbucks is that the baristas offer suggestions to customize the drink to what you are craving at the moment. The drinks aren't overloaded with ice like some other Starbucks cafes. *For people who spend a huge part of their lives here doing work...the important information is that they have wifi and outlets (four main ports in the store). The current wifi network is called Google Starbucks. Hope this was helpful to those of you in the area and in need of a Starbucks! -Cecilia C. http://www.twitter.com/ceciliaucc read more

Super crew on Sunday playoff day. Lines super long moved us fast so we can get up to game. Tytyty

By far the worst experience at a Starbucks I've ever had. Service was beyond slow, with the barista making drinks ordered way after mine. 15 plus minutes to get my mocha after ordering and there were very few orders ahead of mine and those were Frap things that another barista was doing. Manager comes out and starts making her own drink and talking to the workers, slowing even more. Get your act together people! read more

Nice Starbucks. The employees talk so loud you know all about them. They were having inappropriate conversations that every guest could hear! The female Manager is not professional at all. She is yelling across the store talking about her personal life. Other than the loud staff, like the place. Cold AC read more

Exemplary service. We had the most complicated this morning and they got 27 drinks correct on the first attempt. What's the odds. Lol. Thank you guys for being amazing. read more

Josh is the best employee ever! Such a hard worker and he makes my day every time I come in.

The employees are awesome especially Lulu and Ryn but there is no where to sit? The new remodel has made it impossible to grab a seat and enjoy your coffee and friends-can you please add more seating? If it ain't broke don't fix it but now it's really hard to relax. Sorry for the 4 starts but hopefully you will accommodate your guests better! read more

It's always crowded, so expect a wait. But the veterans that work there seem to be customer oriented. Today, a barista jumped in to assist on some guy being totally annoying with his EIGHT drink orders. Then a (I'm not sure what she was) but a Caucasian woman told another person to ring, since the line was getting so long. I wish I got their names because they totally got the line going! Coffee, as always, is what was expected. New renovations are way better in my opinion! read more

Im a regular at this Starbucks and all i can say was how disappointing I was to have such crappy service. I'm not sure who was the manager on duty but I'm pretty sure she was on the floor seeing how Buissy it was. I understand having new employees on the job learning but what pisses me off was the fact that when I asked to remake a drink I did not get a apology and I was waiting over 20 min which my drink was on the other side of the counter they see me standing there waiting and instead of handing to me they left it on the other side. Whoever is in charge needs to coach there team to be a little more professional especially under pressure this place sucks and won't be returning. Do not come here unless u want to be treated like shit go to the Hawaii kai town center they are more friendly read more

One of the only starbucks I know of in Hawaii Kai area, located in the Koko Marina shopping center. It's pretty convenient, with a side parking lot nearby since the main parking lot can get really crowded with the theaters, 24hr fitness, and the popular restaurants. It's a decent sized starbucks, lots of tables for sitting, studying. The staff is friendly, fast and has always gotten my drink right. There's also bathrooms for customers inside. read more

This is not my fave Starbucks around but I really wanted a coffee and was in the area (waiting for a table at Moena:) Service was nothing spectacular. I ordered my normal Thai latte and something seemed to be missing. To me it tasted like some bitter coffee, no smoothness and no hint of the condensed milk flavor. Will think twice about coming here next time. read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

Starbucks is awesome! Drinks are consistent across the board; it doesn't matter if you get one in Hawaii Kai or in Seattle; they all taste the same. We got here about 10 minutes before they closed and it was empty. We were able to order the drink and within about a min or two, our drink came right out. I must say it was one of the fastest turnarounds I've experienced. I guess, it pays to come when it's about to close. That way you don't have to deal with crowds or long waits! read more

Corner entrance inside kind of dirty looking but inside is nice remodeled and cool art on wall. My caramel macchiato was perfect! Go To Starbucks bear theater and dive shop/company. Koko marina location! read more

Staff is super nice! They always remember my name and are always in a cheerful mood! Super fast, friendly and Great customer service over all! Pleasant environment to study in =-) read more

What is it about this Starbux? I keep thinking I'll give them another chance because I really want to like them but this place is always a mess. I don't even want to put my cup down to put my half and half in it...oh wait. The half and half is empty...and so are the napkin holders. Luckily there was one pack of Splenda left. Phew. I haven't had any drink orders done incorrectly and though customer service is not over and above, they aren't horrible. It's just really sad when you compare it to the fabulous service and the cleanliness of other stores. I actually find it more pleasant to get illy coffee from Fatboys. read more

These are my bff s Baristo friend forever!! Ethel Randy,Rachel and the list goes on they are the best read more

Newly renovated! Looks great! They opened up the place by getting rid of the little tables and installed bar deck and stools. It improved the flow of the place. Service is still just okay. Oh, and Pumpkin Spice is back early this year! read more

Starbucks - Newly renovated! - Coffee & Tea Near Me - Honolulu, Hawaii

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No Pike at 7:45 in the morning? Really? Oh well, I guess it was Pikes turn. I see David T. couldn't get his Dark Roast at 10:30am on 9/25. Watch out Blond! You're next! Enough said. Settled for Dark Roast and walked away. First time in my life I have gone into a Starbucks and not been able to get my Grande Pike. read more

The Baristas handle a large volume of customers with a high degree of professionalism and skill. I have been an irregular customer for years and have always been very impressed by the cohesiveness of their team work as well as their apparent comradery. Earl Grey Tea Latte is always so tastey, and they don't even looked phased despite what a pain in the ass it must be to make. Thanks guys! read more

Pretty bad service. Took my order fast enough. But they obviously forgot about it. Others came in after me and got their drinks. Then they saw my empty cup sitting there and made my drink. She makes a lot more than was needed for my tall iced tea. But instead of at least saying sorry for the wait and just giving me what she had made. She pours my tall cup and dumps the rest in the sink and doesn't say anything. Customer service is mostly common sense, obviously they need some training in both aspects. The Ward Ave. SB continues to always be the best! read more

Worst Starbucks experience ever. Waited for my order 6 minutes, when asked where is my hot chocolate, cashier said "sorry I forgot it" and gave me gift card. Waited 5 min more - they forgot my order again!! WTF??!! How is that possible? I asked for refund since I can't wait eternity for my drink. Btw It's my first review on yelp. read more

This store is just filthy. Staff are nice and knowledgeable but it's dirty and I won't go there.

This starbucks is quite nice because it has a huge parking lot and the seating area is pretty nice as well. Only downside is the storm of people during morning hours that occasionally occurs... read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

I don't know why this store always looks thrashed and they get my order wrong often or it takes forever. They need a new manager. If they want to see a store that does it right, they should go watch the tight ship at Aina Haina under Amy's leadership. read more

This is my local store in Hawaii Kai. The staff are always nice and I am definitely a regular there. It's nice when you walk in and they already know what you want! My fav is the vanilla soy latte ... yum! read more

They have gotten a lot better than before. I would like to think that my mostly foam caramel macchiato was a fluke and I don't see that worker here anymore. read more

I used to go to this Starbucks almost daily, since I work in the Koko Marina shopping center. I am writing this review based on something that occurred about two months ago that has really stuck with me (in hopes that management can improve some of the staff's interactions with their guests). I was pregnant when I used to come here. When I was about 8 months pregnant, I came in to buy a coffee for one of my employees as a reward for doing an outstanding job in my restaurant. There was a barista behind the counter I hadn't seen before, and they looked at me, then down at my pregnant belly, then back up at me and loudly stated "decaf.." with a tone that felt full of judgment. First of all, you're allowed to drink small amounts of caffeine while pregnant, and second-- it wasn't even for me this time! If the barista was truly concerned about my unborn baby, they could have told me much more tactfully. As a restaurant manager myself, I just think it's important to never assume, and always be professional no matter where you work... read more

I have written many papers and studied for many tests here. It has enough tables/chairs/outlets and it's not too popular of a spot, so I can usually find a good place to set up camp. There is usually lots of parking as well. I've never had any service/quality issues here, and it's the closest Starbucks to my house, so I stop by in the mornings for my coffee. Love the free Wi-Fi! Also, the close proximity to 24HR, Chevron, Kozo, Subway, and other Koko Marina shops makes it very convenient. read more

Two (2) people working at 6:30 am really, this location is poorly managed. I quit going to this location in the morning. I stopped in once and no one was there to open the store. After bringing to their attention multiple times they still make my Americano warm, not HOT. read more

Yes there is Starbucks in paradise, Husband took me to Hawaii Kai for our 8th wedding anniversary and we ran into a Starbucks. Clean bright decor the environment was extremely friendly but the prices are steep but worth it. The quality of coffee and pastries are awesomely delish. Bring you patience because it was over-flowing with people but the music will make the wait enjoyment and the customer service is an "A+" My husband and I ordered venti's cappuccinos with extra shot and extra hot and was not disappointed at all. read more

Any Starbucks you go to is an automatic win. Fresh beagles and a wide selection off coffee. Iced Caramel Macchiato. Mmmmmm. So good

This Starbucks usually has terrible service. I go frequently after the gym, so the location is good. But today, when I had literally only 10 minutes to get a to go coffee (plenty of no line), I was not able to get my order in.There were 6 staff behind the counter, with one making drinks and one taking orders. The others just talking. There was one customer in line, but it was taking a while. No one offered to "get something started"..nothing. One guy casually started washing dishes. Individually this would be a big deal. But this sort of thing has happened to me at like 6 times last year. It doesn't happen at the other Starbucks, including the other one in Hawaii Kai. I realize I could call Starbucks ad probably get a free drink or something, but I don't want that. I just want the order in a timely, line size appropriate manner. read more

Only 2 employees on a bisy Sunday morning. Bad enough when 1of them are more motivated than the other. Makes for slow service.

I really appreciate the opportunity to see all the wonderful decorative designs in the store. I am glad to see that this store is really into the Christmas season and i like this store because they are really excited into the sprit and the return of the peppermint mocha Frappuccino and it is one of the tasty drinks too. I am glad to see that they are friendly as well as seeing the store has good snack items too, which is not bad. It is not a good place to also study and to drink coffee as well as eating baked goods, which is very tasty and delicious and i enjoy coming going to Starbucks Coffee because I have to get used to waking up early in the morning and getting used to being a early bird and getting my coffee fix and I am going to be back to get the strawberry acai refresher because it keeps me going and not wear me out in case of being tired and sleepy as well. I will be back again soon so i can try other things too so that way i can enjoy it read more

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Always friendly. Service is pretty quick. Love their peppermint mochas during the holidays.