Came in on Easter Sunday and got ice cream. There was just one girl working by herself and handling it ALL on her own and the line was up to the door. Her manager or a lady who is a higher up was here and she was no help at all, she just sat on the side. I felt so bad for her because I get it - I work at a boba place and work by myself during rushes and this poor girl is making sundaes and milkshakes all by herself. I truly commend her! However, I take away one star because the manager should be helping or at least having someone come in early. The girl working literally said "someone needs to come in because I can't do it all myself" and the manager said "that's how it is suck it up" like that's very unfair. Props to this awesome girl tho! read more

We had to come here for National Ice Cream Day July 19 and found out that they are having National Ice Cream WEEK! Their special is, buy $20, get $5 off of you have their app. We had the Warm Brownie Oreo Brookie Batter Sundae, a 2-scoop cup with Beach Day and Brookie Oreo, and Praline 'N Cream. Haven't been to a Baskin Robbins for a while! read more

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The ice cream scoops were extremely tiny--a complete rip-off for the price. It honestly felt like they were trying to conserve ice cream and maximize their profits by giving such small portions. Also, I noticed an employee wearing gloves, but then touching other surfaces around the cleaning area without changing them. That did not seem sanitary at all. Very disappointing experience. read more

Deja vu. The worse part of the visit: our scoops (from the female staff) was NOTICEABLY smaller, ~50%, than the scoops from the male staff. Many other customers who were served by him received huge scoops compared to my mini. It was so noticeable that my friend, who rarely makes comments, said something. PLUS the scoops cost ~20% higher than the King St location. read more

Baskin robbins. Aina Haina shopping center. Located near Foodland Farms. Free parking in shared lot. Stalls are kinda small. Cappy promo. Small, medium, large. $5, $6, $7. September 2025. Good deal. Download Baskin robbins appl. Scan at register. For Deals and rewards. Good for family and kids. Highly recommend. read more

Baskin-Robbins - Cappy. Medium size. $6 (promo) chocolate fudge. Baskin robbins. Aina Haina shopping center. Next to Foodland Farms - Ice Cream & Frozen Yogurt Near Me - Honolulu, Hawaii

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Ice cream tastes especially good when it's hot and humid and you just played 2 hrs of tennis across the street. The moment we walked in, we were hit with a nicely air conditioned Baskin Robbins. We were instantly greeted with a smile. The selection was plentiful and tempting to try all 31 flavors . I immediately ordered World Class, my all time favorites. DD got the Triple Mango. Perfect sugar fix! Delicious read more

It's a 5 star . I come to this baskin robins a lot . I walk in . It's quiet . I'm greeted by Ari . And Rob . With a new year greeting . Ari greets my dog . Gives him water . That was nice. I look at all the ice cream. While ari is ready to take my order . I order a vanilla for my dog . And I ordered a new flavor twix. I paid for everything . Gave Ari a tip in the machine card machine . Usually I don't give tip but I give a tip to who earned it. Thank you Ari. read more

Hubby and I came here after dinner. The guy who helped us was nice but he did not give us a full scoop of ice cream. Hubby got 2 scoops but it was more like 1 1/2 scoop. I got the 3 scoops sundae but my 3 scoops ice cream were more like 2 scoops and it was topped with whipped cream which made it looked full. We don't normally come to this location. We usually go to the location on Ling Street and they would fill your 2 scoops over and above your cup and the 3 scoops would look more like had whipped cream topping. We usually get our ice cream at Baskin Robbin's. It's our go to place for ice cream. read more

Baskin-Robbins - 3 scoops sundae - Ice Cream & Frozen Yogurt Near Me - Honolulu, Hawaii

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ABSOLUTELY UNACCEPTABLE I ordered a custom photo ice cream cake that costs $75 & it looks like absolute crap. It's torn in places & it is just not acceptable business practices to ever sell a cake like that The "Manager", Alexander, starts banging around the cake, because I said that was unacceptable & he said he could fill in the icing & continued to bang the cake around, further tearing it Last year when we ordered it, we had NO problems, so he can't blame the printer He refused to issue a credit or do anything to make this right I will be disputing this with my credit card company because this is not what was agreed upon Will never be coming here again read more

Baskin-Robbins - Rips in so many parts of the image - Ice Cream & Frozen Yogurt Near Me - Honolulu, Hawaii

Sweet moments at Aina Haina Baskin-Robbins. This location is perfect because of its parking location [lots and lots, and it's free!] plus the staffs are sweet and friendly. Our server for this evening was Scott. Today, we had Cookie Monster with Jamoca + Cookie Monster with Oreo Cookies 'n Cream Topped with more Oreos. I'm happy they brought Cookie Monster back!! It's one of my favorite that they came up with. My only wish is that they find a ube flavor to add to their list. There's a Ube Cookies and Cream that I really enjoy at another location...maybe they can add a twist with brownies or cheesecake...hmmm The store is filled with so sweet scent coming from their ice creams and cakes. It also filled with the people enjoying the sweet delights with families and friends. They have 10% for seniors, 60 and above ;) You can also download their APP for free scoops of ice creams, and build it up as you go for more rewards! There's so many flavors to choose from. It's the perfect ice cream place for anyone and everyone! My next flavor I'll would like to try would be Brie My Guest. It looks creamy and yummm!!! Thank you, Scott! Thank you for reading my review. Have a great evening! read more

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CODY visited the Aina Haina location CODY ordered scoop of World Class Chocolate CODY ice cream was tasty CODY counter staff provided adequate service CODY dining area was clean, colorful, and inviting CODY will return to order more food read more

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Ah-the OG of ice cream shops! It's been open for a while in the Aina Haina shopping center and we frequent Foodland next to it but have managed to resist going in. Well, after a night at the movies (The Boys in the Boat-awesome movie) we decided to top off the night with ice cream. Greeted with a friendly welcome and loads of choices. I got the two scoop in a waffle cone ( you can get it in a cup, regular, wafer or waffle-priced accordingly)- the iconic butter pecan and the cherries jubilee. Ice cream is good but don't expect Sage creamery or Dave's. It is a "dad takes the kiddos for a treat" place. It's the ice cream shop of your childhood. Of course you've now grown up and a 2 scoop in a waffle cone will set you back about $8. I do want to mention though the waffle cone was a little stale- no crunch. Oh well, it was a nice trip back in time for us. read more

Baskin-Robbins - Double scoop in waffle cone - Ice Cream & Frozen Yogurt Near Me - Honolulu, Hawaii

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Check your receipts! This is the second time I got overcharged for my visit! This one was a bit much. My fault in not looking at my receipt till now ( went 4 days ago). The worker charged me for a banana split at $10.59. I only ordered three single scoops and a milk shake. I didn't think too much on the total $30, since BR is pretty pricey already. My friends ordered after me and they didn't get a banana split so not sure why it was added. So, just check your receipts. Hard lesson learned for me and a gentle reminder for everyone else. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Honolulu, Hawaii

Our family loves coming here after the kids basketball games at Holy Nativity. We've been to other locations but no other location compares to this one. With a family of 8, we really appreciate the ample seating options. They also keep the store very clean which I really appreciate. PS: Try the strawberry cheesecake. It'll change your life. read more

Yay!!! Baskin Robbins on the east side!!!!!!!! Ice cream shops bring back happy memories!! Mint Choc Chip is always my favorite! I love that there is way less green dye in there! Still the same yummy taste! Ice cream always makes me happy! The worker was nice and happy to let us sample flavors! Ambiance is like any other ice cream shop. Seating available inside. Lots of parking available! read more

Baskin-Robbins - Mint choc chip! I forgot what my date got! But we both loved it! - Ice Cream & Frozen Yogurt Near Me - Honolulu, Hawaii

Thank you for adding this location :) Just a hop, skip away from Kaimuki! This is a perfect spot because there's lots of free parking. As soon as you enter, you're greeted warmly. Fran C. and I went right after lunch and it wasn't busy at all. We were served right away and I was able to satisfy my crave for jamocha ice cream :) Indeed, this is a great coffee flavor! I confess, I had two scoops LOL the second flavor was butter pecan. So yummy and they have big chunks of pecan throughout the scoop. Mahalo Fran for the treat! And thank you BR for the quick service and clean tables to sit at :) read more

Baskin-Robbins - Butter Pecan and Jamocha - Ice Cream & Frozen Yogurt Near Me - Honolulu, Hawaii

I must say that customer service sure goes a long way in a business, and the lone clerk who was manning this Baskin-Robbins ice cream shop in the Aina Haina Shopping center sure did a great job! I was having some Frrrrrrried Chicken adventures with my Yelp buddy - Jolene L., and after eating our KFC - Korean Frrrrrrried Chicken, I wanted to surprise her with some ice cream DEALAGES!!!! It all started a few months ago while reading da Midweek newspaper, I came across a coupon ad for the Baskin-Robbins at the Aina Haina Shopping center where you can buy an ice cream cone, and get one free. Being da DEALAGES hunter that I am, I made sure I cut that coupon out, then checked da date on when it expires. Lol! Da day finally came, as yesterday we made our way to Baskin-Robbins. I guess we must have come at a good time as there were no lines, with just one party ahead of us. Baskin-Robbins carries an array of ice cream flavors & to be honest, picking a flavor can be pretty challenging. At the end, we ended up picking up a Butter Pecan cone, & a Jamoca cone. How was da ice cream? I don't know? Lol! Truthfully Bruddah Fran is not an ice cream eater, but he knew his Yelp buddy - Jolene L. loves ice cream (especially Ben & Jerry's). Unfortunately there is no longer any Ben & Jerry's ice cream shops on Oahu, so 31 flavors it is! So happy I came here, because of two things - 1. The clerk who helped us was very friendly, and upon leaving the shop, he even thanked us for coming by. That kid sure knew how to provide good customer service, I only wished I got his name to give him some proper recognition. 2. From da look on my friend's face (I actually have a cute funny picture of her holding her ice cream cone, but Jolene requested that I not post it - Lol!). Bottom line is that I'm happy my friend enjoyed it! Mission accomplished! read more

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I love Baskin-Robbins, so yes and I love the changing of flavors, but what's the most important about the specific spot is the service really great amazing service read more

They make it so easy to order a cake online but it is so hard to cancel or modify your order since you have to call them to make any changes. The phone number that was provided on the confirmation letter just rings and no one ever picks up. The only way to get it cancelled at this point is if you were to physically walk into the store. If you sign up for their emails then you sometimes will get promotions or discounts for whole cake orders. read more

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Rude worker. Made me cry. Would happily never come back. Friday night. Saturday Jan 6. Tall, young asian boy, didn't pay attention to the name. I was super excited to come and grab some hand packed pints and quarts. Started off decent enough. I was very polite, kind, and bubbly per usual. At one point I got confused between the pint and quart and which one was smaller or bigger. Unknown man quickly loses his patience with me and raises his voice while shaking the two sizes at me. I was taken back and said you didn't have to say that like that I was only confused, I didn't do that on purpose. I immediately went to the cash register to wait to pay. I didn't engage after that and quietly paid and left. I didn't get the correct sizes I wanted but I didn't want to talk to him any longer. If I could offer one piece of constructive criticism. That was very rude. Learn some patience and customer service. I was having a bad day and getting some ice cream to feel better. This was the second time today I was snapped at when someone else was stressed. It wasn't just ice cream for me. It was a way to make me feel better. Great job making me feel worse. I would happily drive to King St for any future ice cream cravings. No one deserves to be talked to like that. read more

I ordered a happy birthday ice cream cake with strawberry ice cream and white cake 48 hours before. I received a confetti cake with cookies and cream ice cream. Totally wrong cake. I contacted BR and was told they didn't know how to refund the cake, then I was told the manager would contact me, then told me that the refund was provided. Well it's been almost 3 weeks and no refund and no accountability for their error. Unethical business and poor customer service. read more

Alex was awesome, my kid brother usually hates ordering for himself but the customer service was so great, alex was very personable and patient with him, much appreciated! read more

We decided to try Baskin Robbins finally. It's been open a while but we have never had a chance. We came for the first time after dinner one night. I decided to download the app. And if it's your first time, you should download the app. You get a free cone. My daughter got the strawberry and I got the pralines and cream. That's my absolute favorite kind of ice cream. The ice cream was great, we both enjoyed our after dinner snack. Today was my mom's birthday and she wanted ice cream cake. She wanted us to just pick it up from a grocery store but I told her I would pick it up from baskin robbins. I got a small white cake with strawberry ice cream. Their website is pretty organized and I ordered it all online. You get a choice between chocolate or white cake. Then you can choose what type of ice cream you want in your cake. There are a lot of options. The small cake can feed around 8 people so it was the perfect size for our family. The small ice cream cake costs around $33.00. You can also get writing on it too if you want. The cake was good. It was a little hard to cut into at first because the ice cream was frozen but the strawberry ice cream went well with the white cake. Can't wait to go back again and have another treat. read more

Who would've thought? I certainly did not, but it was the heat of the moment. Christmas Day, 2023. Thankfully, this Robbins location was open until 7 PM that day. I always pass by this Baskin-Robbins during my time here in the Aina Haina shopping center in most weekends here when I'm not traveling. But on this day, Christmas Day 2023, I decided to enter this ice cream shop because I was craving ice cream. My time here was short and sweet. I wanted chocolate. Maybe it's because I wanted a reward for finishing the 2023 Honolulu marathon. Maybe it was Christmas and I needed to treat myself after treating family for lunch earlier in the day. Probably a little of both and a reason to spend it here for myself. With that said, I was glad that they were open till 7pm that day and nobody was in line. There was only one staffer here on Christmas Day 2023. With no line, I swiftly looked over the flavors they had available and quickly wanted a pint of chocolate. I assumed they had take home pints to go, I'd imagine. The guy directed me to the freezer of pre packed quarts. Initially was like, okay, that's a quart. Not a pint. But at $8.50, it was pretty good deal. I love chocolate so I didn't hesitate to purchase it and because it was Christmas, I just was in the holiday spirit of sorts. The service was friendly and brisk. I enjoyed the emptiness of the store so I could be serviced fast. The ambiance was quiet and still, as with most businesses that were open on Christmas Day that aren't restaurants. Thankful Baskin Robbins was open that day. Y'all made my day for sure. Definitely a place to have your ice cream at a reasonable price. Recommended if you are in the area and love your ice cream! The overall experience here at this Baskin Robbins ice cream shoppe at the Aina Hina Shopping center was very good, since they were open and available, no lines, and just a quick and easy transaction. Granted that it was Christmas Day, it was still good. The store itself could have used some centralized air conditioning, but it didn't matter since it was close to 5pm when I arrived here. The service was good and very speedy. Couldn't have asked for more. The experience here probably took at most 10 minutes from entering to exiting. With the quart of ice cream in hand, I excited Baskin Robbins only to realize that he forgot to give me a spoon! So I went back in and asked for a spoon. The shopping center was basically deserted but that's okay. More space for me to sit down and have my ice cream in peace. For the most part though, it was a nice ending to a Christmas that was decent enough. The shop itself was clean and very organized, especially when there's no people around to mess it up. The prices here were on point with what you could find anywhere on Oahu I always get a pint, or in this case a quart of ice cream, because is better value versus one scooper or a two scooper, you always get more when you buy book and save some money but if you're that type that just wants a single or double serving, that's cool too. This Baskin Robbins ice cream shoppe is located at the Aina Haina shopping center. Its address is 850 W Hind Drive in East Oahu. They accept major credit cards as well as cash. Cash is always cool. If you drive, they have a generous, but limited parking space for anybody and everybody who wishes to come here to park and play as well as shop and have ice cream. However, if you are like me, Bus routes 23, 24, 1, and 1L come thru the area and stops at either Kalanianaole Hwy or on W Hind Drive. You can choose the one that suits your preference in getting here and having a good ice cream experience. For the most part, though, definitely was a decadent treat for me as well as my stomach. I can't believe I did this. But then again, it was Christmas and I didn't Think straight. I should've gotten the three scooper or something but I decided to get something larger because I probably earned it or something. And so, if you're in the mood for ice cream, and in the area, consider coming to the Baskin-Robbins for Baskin-Robbins for your daily fix. I know I should anyway. I am here on the weekends if I'm not traveling. Spoiler alert: I managed to eat the entire court of ice cream within 10 minutes. Oops. 5.0 stars for the entire experience. Support local! A+ read more

12/18 @8:20pm Aina Haina Baskin-Robbins worker Dan would not honor this coupon which clearly states, "Celebrate the holiday with BOGO sweet treats! Only at the Baskin-Robbins located at the Aina Haina Shopping Center, 820 West Hind Drive in Honolulu HI. Mention you saw this ad to receive this exclusive offer! See you there for a sweet treat!" We went out of our way to go to this BR to use this coupon (the King Street location would've been more convenient from where we were). I screenshotted the ad so I wouldn't lose it, & showed it as per the instructions in the ad, it says, "Mention you saw this ad to receive this exclusive offer!"  Dan said he needed a QR code Or promo code to give us a discount & they don't know about this Facebook post. He indicated "they" shouldn't have posted that.  I don't know who "they" is...I told him it says it's for this location.  I asked who I can complain to, he said the manager didn't control the Facebook posts.  I couldn't pull up the sponsored ad while I was in the store, but it popped up again in my feed, & we were driving past, so we stopped back in so I could show Dan the full ad. He said he just got off the phone with him GM & he messed up because they are supposed to give them the code. I asked if he could honor the ad, & he again said no...he has no way of processing it. I asked, you can't ring up a 2nd cone for 99 cents? ...no... very unapologetically. Bad training,  bad problem resolution skills read more

Baskin-Robbins - Coupon that popped up on fb - Ice Cream & Frozen Yogurt Near Me - Honolulu, Hawaii

This Baskin Robbins opened in July, and the inside looks so futuristic and like a fancy ice cream parlor. I tried a scoop of the wild n reckless sherbet, which was sweet and fruity. I don't think everyone would like it, but it satisfied my sweet craving for the night. I don't remember BR being this expensive for a scoop of ice cream, but it's kind of worth the money and open later than most other dessert places on island. read more

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We were headed to the Aina Haina library when my daughter screamed: "It's a Baskin-Robbins!!! Can we get ice cream?" And since my daughter is still less than excited about reading books, I felt rewarding a trip to the library with ice cream would be what we all needed to end the day on a high note. We just happened to visit this Baskin-Robbins location on its opening day and this location is beautiful! Everything is brand new and the workers are all so helpful and sweet! You can sample all the flavors of ice cream and my daughters had a great time finding a new favorite flavor. A visit for the three of us was about $22, but if it makes my daughter enjoy reading more, then it's worth it! We always order Baskin-Robbins ice cream cakes for all our family birthday parties, so it's nice to know there's a much closer location to visit. See you on library day! read more

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Made a quick stop to this location in order to redeem a coupon for a discounted sundae with the purchase of a regular priced one. I was greeted by Dan who took my order and then went on to craft each dessert. He was extremely helpful and made everything perfectly. The sundaes were very tasty and chock full of delicious toppings such as almonds, whipped cream, and fudge. I'm so glad I paid them a visit and I plan on returning again very soon. read more

Beautiful new-looking location (not sure when it opened). Very clean and bright inside. If you sign up on the app or online you get a free scoop emailed to you for your birthday! Right next door to Foodland. read more

Came today with my wife and her co worker to celebrates my wife's birthday. We got one of the frozen ice cream cakes. Luckily they ate it there because something was off with the cake. We told the worker and she asked if we wanted to talk to the manager and we told the worker yes. But instead of the manager coming out, the worker returned and asked us if we wanted to select a different cake. That is when we found out that the cakes were not made in store anymore but delivered from somewhere else (they could not tell us when the cakes were actually made) and they add certain things to it in store. We told the worker no and if we could get a refund (there was no point getting a different cake in case those cakes were off too), so she want in the back to talk to the manager again and then came back out afterwards and gave us a refund. It would have been nice if the manager themselves had come out and talked to us instead of having their worker deal with us. read more

Service is fantastic! My honey and I wanted a milkshake and decided to hit Baskin Robbin's. I wanted something chocolate and asked the gentleman behind the counter to recommend a flavor. He suggested chocolate mousse ice cream and it was spot on! They were super busy but service was fast and I was impressed how he and another young man handled the crowd! read more

I ordered a celebration cake for my child's birthday, and picked it up before his party. We received a graduation cake with the wrong flavors and someone else's name on it. They tried to fix the name (it looked even worse), but we had to take the cake since guests were waiting. I called the next day and spoke to manager, and he said that he could see we got the wrong flavor cake and name, but insisted we ordered a graduation cake with flowers for an 8 year old. He asked us to return the cake, which we had to serve the day before. Since we only had half a cake left, he offered a 15% discount on our next order. Lame. We're never ordering from there again. My kid was so disappointed with his ugly cake. Beware! read more

So many options, regular to dairy free to vegan, so many cone/bowl choices. I got the cherry jubilee which was delicious. Friendly service as well! read more

Not consistent. Have visited once every week or every other now since they've opened. Always get two scoops. Tonight's two scoop treat was the size of one scoop and didn't even last the normal ride home. When asked if the size got smaller, was told it was always this size. Didn't get a pic before as my hands were full. But they should really work on being consistent with their scoops since it's not cheap for a scoop of ice cream anymore! read more

The service here is horrible. Two or three employees will be working and none of them have any urgency to help customers. They will then have just one of them serve customers in the store while the other two pitter patter around the back restocking boxes and doing stuff with cakes, even if there are 10 people waiting to be serviced by the one person. It is so clear that there is a lack of leadership from whoever the owner is because it shows they don't know how to greet any customer, they do not speak clearly or enunciate at all, they don't say thank you or smile at all, even when given a tip. The best thing about this place is the air condition and the seating. I hope they stick around and have better training before the BR corporate shuts them down for a lack of training. read more

Guy made our smoothie then helped 3 more customers before giving to us! One was a freaking cake order that took several minutes, one was like a whole sundae in a cup also a couple minutes, then another just buying pints. For real??! Avoided acknowledging us as I stared at him and tried to ask what's going on. Didn't wanna get loud in the dang ice cream shop so I stood annoyed on the side like a passive aggressive adult haha. Anyways super annoyed I just wanted to get going but had to watch 3 more customers that came in after we had already paid leave before us. Didn't make sense. read more

The saddest BR on the island. Don't waste your money. $11 for this Sundae. Portions are invisibly small read more

Baskin-Robbins - The worst BR servings on the island. Bummer, don't waste your money. $11 for this "sundae" - Ice Cream & Frozen Yogurt Near Me - Honolulu, Hawaii

Found out Aina Haina has a baskin robbins now and tried it out. It was obviously delicious! I hope it stays in the shopping center. It doesn't show as a permanent business on the baskin robbins website and google says this business is permanently closed so it's kind of confusing. The workers were busy but were very nice and respectful. read more

Baskin-Robbins - My little having a singable scoop cotton Candy ice cream in a cool cone - Ice Cream & Frozen Yogurt Near Me - Honolulu, Hawaii

We went to this place 3-4 times everyone who work at this shop always so nice and patience no matter how busy it got. It's a place to get good ice cream. Today Friday evening tall young man worker was very rude. It was not that busy but good traffic in the shop. He got my husband order wrong so my husband told him that he put wrong ice cream in his cup. Tall young man worker got really upset he open ice cream freezer cover and slam it so hard. His face just look piss off. He scoop the correct ice cream order then thrown that ice cream cup on the counter for my husband. So no tip today. Bad service read more

Pls carry green tea/matcha. We are the other Japan. It's a staple flavor here on the islands.