It's a Starbucks, like any other Starbucks. But Debbie needs to be fired. Waited 15 minutes while she chatted with one person and ignored the people waiting. A pilot in line had to leave because he ran out of time. No drinks were being made, just chatting with one person. Terrible customer service by one person. read more

To the Manager of this store. Please hire people that can work faster, can take accurate orders and make simple drinks ACCURATELY. This store is full of incompetent people who take forever to make drinks, and when they do, 4 out of 5 times they are wrong drinks. Girl behind counter: Can I help you? Me: I'd like a Tall Iced Coffee Sweetened. Same girl goes to make my drink. I watch, and she's not putting any syrup to sweeten it. Me: Did you sweeten it? Girl that TOOK MY ORDER & made my drink: Oh, did you want it sweetened? ************************************ Different day, same ridiculousness: Me: I'd like a Tall Iced Coffee Sweetened. Barista gives me the Iced Coffee. Since I'm already conditioned to doubt their competency, I ask, "Was this sweetened?" (1st time asking) Barista: Yes Me: Is it sweetened? (2nd time asking) Barista: Yes. Me: You sure it's sweetened? (3rd time asking) Barista: It's usually sweetened, so... I take the drink out of the store. Person waiting for the iced coffee outside tastes it, and says it isn't sweetened. I'm furious. I take the drink back in. I say, "It is NOT sweetened" Says nothing, no sorry, nothing and girl that made the wrong drink is already re-making the drink (guess she knew she screwed up?) Waste of time for everyone. The store is not even crowded. ***************************************** Another Day (yeah, there's more) Me: Iced Tazo Passion with Lemonade Barista: Makes some different colored Tazo Matcha looking tea (and I have to stop her) Me: Is that mine? I asked for Iced Tazo Passion Tea with Lemonade? Barista: Ohhhhhh.... read more

This Starbucks has a lot of activity around it. at first it might be difficult to distinguish the front of the line from the back of the line! Just look for the stanchion with sign that says "Line starts here" which is located closest to the street side of this Starbucks. Staff are constantly busy yet keep an upbeat cheerful disposition. Overlooking the constant lines at this location, they can enjoy the frequent musical and other entertaining performances in this area. And at this time of year, with the malls busily decorating for the holidays, and decorations all around, its so easy to get caught up in the joyful holiday spirit. ...as I sit with my ice tea in one hand while lazily lounging around the seating area overlooking the musical treat at Center Stage. read more

I work near Ala Moana, so this location is my go-to in the mornings. The staff is always kind and friendly, and my mobile order drink is always ready by the time I arrive to pick it up. I will say though, when picking up, it's really difficult to get the workers' attention. The mobile orders are behind the counter due to COVID-19, so you have to ask one of the baristas to get it for you, and sometimes that can be challenging. They are very focused on getting the drinks out, so they rarely look up at the pick-up counter and have a hard time hearing over the machines and blenders. I've had to wait 5+ minutes to have someone pass my drink on multiple occasions, which I feel defeats the purpose of mobile ordering. It's probably better during slower times, but during the morning rush, I end up waiting awhile. The other tip I have is to ALWAYS check your bakery/food items before leaving. For some reason this location always gets the food wrong. I can't tell you how many times I've gotten guacamole spread with my cinnamon raisin bagel or a doughnut instead of my egg bites. read more

Alright I used to be a huge Starbucks Addict, I mean I even have a gold card, and I got that in less then month lol!!! Today was my second time coming to this Starbucks kiosk location at Alamoana, which is conveniently located right in between Louis Vuitton & Prada on the second floor. The line wasn't long at all, I ordered that new drink they have, which would be the Strawberry shortcake Frappuccino. I've only tried it once before that was at the ward theater location. This one however tasted a bit watery. It wasn't as thick and consistent as the first one that I had tried. I do understand that every Starbucks makes their drinks a little different not every barista is going to be the same. But I will come back to this one. I don't think that I'll order that drink I'll probably order another usual drink that I have, which is always complicated. Besides all of that it's a great way to beat the heat especially in this open mall. read more

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This is a smaller Starbucks located on the lower level of Ala Moana, kind of close to the post office. The staff is friendly and efficient and the line moves pretty quickly. There's only a small seating area so i wouldn't suggest having study groups at this location. Great place to grab and go with your favorite caffeinated beverage! read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

I try not to give bad reviews but the public should be informed and prepared. 01/01/2020@630am Service: worst I have ever experienced. Two girls, no smile, no hello, they acted as if we were a bother to them. My mom asked if they have hot tea, no one answered her, so I asked, she said yes. If people don't like customers, they should not be in a customer serving role. My mom and I decided to be extra nice and extra humble, please and thank yous, and Happy New Year. Maybe it was too early for them? Maybe they rather be with family? Maybe thier manager treats them unfair?? I hope thier day gets better. Beverages: 5 star Toast food item 5 star Cleanliness 5 star Lots of seating area Outdoors, freash air Happy New year!! read more

Product good, hours convenient, ambience good, TOBEY as barista was cheerful, efficient, accurate and RIGHT ON the keeneepopo Lucy gets 5 stars today! She is EXCELLENT! Kat was EXCELLENT filling my mobile order! 5 STARS FOR HER, too! Reid is a 5-star barist read more

Starbucks - Front counter baristas who CRANK! Five stars! Five hearts! - Coffee & Tea Near Me - Honolulu, Hawaii

This last experience I had at this Starbucks was pretty bad. Seems like this location has turned into a spot for homeless friends to congregate. I was staying out late one friday and hoped to get a little work done at the mall. (My usual spots for working is Starbucks at Ward Gateway and Salt at Kakaako which have way more table space.) The staff here were friendly and my drink tasted delicious like every other Starbucks. After doing some work, I started noticing a few homeless were sitting at about half of the tables in the store. Only one person I saw had a drink and one of the men kept wandering the store, looking at the items, the food, picking them up, and putting them back. It was distracting and unfortunate that paying customers weren't able to find a spot to sit and enjoy their drinks (in an already small store). Going to avoid this location unless just stopping in for a drink to go. Hopefully this isn't a constant problem. The location is in a weird spot on the outside of the mall ground floor - around the corner from Shirokiya. It's hot and not the best smell at times due to the car exhaust. With three other locations in the mall to visit, the others are definitely more convenient. read more

What could go wrong at a Starbucks? Well so far it was nothing. They still hire great staff that gets you with a smile. Lots of tables and yet it feels spacious. Great place to come and relax or have coffee with a friend. Only problem is that I asked for no whip cream and my drink was with whip cream. But hey, I just threw away the whip cream. Otherwise it was a great experience as always at a Starbucks. read more

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I ordered Uber Eats today to get the holiday cup, and it wasn't in my order. I even put in the instructions to not please forget it. I wouldn't have spent almost $30 for a drink and a snack box and pay tip/delivery fees if I wasn't going to get the red cup. For those of us who start work early (before 6am), Uber Eats is helpful for us who can't make it to Starbucks physically. Last year I had the red cup delivered just fine, but this time it wasn't in my order. The package was taped up with Starbucks sticker, so I know it wasn't stolen. It was just forgotten by both the Uber driver and the Starbucks worker. I'll get over it, but I was really looking forward to having the cup. read more

It's be of the more modest Starbucks, good and fast service, more basic seat, less stylized interior but I'm here for the coffee with little or no wait and then I'm heading to the office. I like it. Efficient. Sometimes it annoying to get coffee in a place where it looks like people hanging out and stuff. Sure there's times, places, and Starbucks for that, I'm sure glad it's not when I'm rushing to the office. read more

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I LOVE THIS STARBUCKS. Hands down my fave location. The service is amazing. All the workers greet us every morning (we're regulars) and are friendly. The environment is welcoming and the ambiance is joyful. The food and drinks are always so good. no complaints here! read more

This one is a toughie for me to review. Facts: Located on the ground level of Ala Moana between Vitamin Shoppe and Foodland Farms. As with a lot of Starbucks, this one is quite small and can become very busy. The Oli Oli seems to have taken over the sidewalk fronting the store as a sort of depot station. Now, for the most part, the employees have been nice and usually friendly. My distaste is for the mere fact that on at least 4 occasions when I have placed a mobile order, I arrive at the store only to be told that an extra ingredient I added (and paid for) was not available. They never offer to refund me or compensate me so I end up paying for something I never received. And I would be fair in saying that they rarely offered a heartfelt apology. Nonetheless, since they are the closest location to my work, I still frequent them quite often and will continue to do so. read more

Awesome Starbucks! Very mellow. Artful Frappuccinos! Bravissimo! I somehow forgot to leave a tip, which was the only unpleasant part of my experience. read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

Starbucks in the mall ..... Usually a damned fine option, especially since they are my coffee of choice. Unfortunately, the staff at this location fail meet the standards I've come to expect and enjoy at other outlets worldwide: - Short, verging on rude, customer service. It seemed as if I were inconveniencing them by coming by their kiosk. - Little or no goodies available for purchase. WTF!!!! Where the hell am I !!!! This Starbucks should be ashamed of the service and quality that they provided this EXTREMELY loyal customer. I will not return to this location if I can avoid it. read more

WTF! These high school dropouts can't even get an app ordered house coffee order done right. Walked in to pick up order and told not ready yet... After 5min past app telling me order ready went back to "brista" yeah sure... my order that was sitting on the counter getting cold was given to me... only a "sorry"... whatever.... Let the ignorant tourists use this locale, find the other Starbucks on the second floor of the mall, instead. read more

Won't come here again asked for 1 and a half inch of cream in my 5 dollar americano. First they forgot the cream altogether then after a three minute wait they finally gave me a very small amount of cream when I asked for a bit more they said that was all I get and would have to charge more. Are you kidding me and the lady was really nasty about it. I won't come here again. In Seattle at any Starbucks this would never happen nor would they charge for a little more cream or milk in your drink. Shame on you read more

Love this spot. Right in the center of the mall, outside seating. Great for enjoying your coffee and people watching, enjoying the cool morning air. Grabbed some easy eats from Shirokiya (2nd floor), then came here and got coffee. Great simple breakfast, ALOHA. read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

Troy was incredible. I was having a bad day and my order got messed up and he really really went above and beyond to make it right! He really just made my day so so much better. He was the best read more

I was excited when I saw this starbucks kiosk being set up a month or two ago. I hate standing in that Macy's starbucks line. Its always at least 10 people long and the baristas aren't the friendliest. The baristas at the kiosk are friendlier (they even gave a guy four free grande iced waters with some lemonade because they didn't have lemon wedges. Really, guy? You go to starbucks and ask for four waters, then ask for lemon wedges?....) The kiosk itself is one of those cut out kiosks that many malls have. They all look the same. I think it's so interesting. Anyways, it's smaller, but the lines are shorter than the Macy's one. It's still modern and classy-looking. They even have a few tables nearby. I thought it was kind of weird that they have the bottled smoothies on display in the hot sun with "display" written in faded sharpie on top. They are for display purposes only, because they don't have one of those refrigerated open cases with salads, sandwiches and bottled/cartoned beverages. It made it seem a little unclassy. At least take out the juice from the bottles first and just display the empty bottles. Summer Star Dash is going on right now! Whoooo! read more

Starbucks....there are plenty of them everywhere you go nowadays! Why should any other one be different? Well, this is my personal rating for this one. It deserves more stars than two... Service: To me, this is critical in every place that serves food and drink. Although, the turnover rate makes it so they never remember your name here, they still treated me with a smile and light conversation every time. The orders appear as fast as they are able; which is a good thing. Some places take way too long! They also kick out those who use the tables to take a nap. This is a good thing to make room for those who need the tables to enjoy socializing and those who are elderly or disabled. I just witnessed a worker helping the elderly find a seat! That helped them earn the second star! Food: The food is standard like any other Starbucks. If you're looking for delicious, outstanding food, you don't go to a Starbucks! Don't complain if it doesn't taste as good. That goes for the drinks as well. Make it at home and save yourself some money if you like it a certain way! I drink my coffees black. If they messed that up, then I would berate the food portion of this review! However the coffee is standard, but I love that this location is among the few in Honolulu that serves the Starbucks Reserve coffees which I like better than the regular. This earns them their third star. Ambience: This newly built Starbucks is clean. They have restrooms which seem very clean! The music is selected from the mainland headquarters so there's no way to change that.... Their counters and machines are near spotless so I give them their fourth star for this. All in all, these four stars I believe is what they do deserve. We should not post reviews on places because of little things that tend to not go our way, and that's what I've been noticing yelpers do. I can't control their writing, but that is just my two cents. I'm proud to be a yelper to help establishments be recognized online like they should be. Anyway, enough of politics. Early Merry Christmas, and keep on yelping everyone!!!!! read more

Starbucks - The front desk - Coffee & Tea Near Me - Honolulu, Hawaii

So I'm not one to write reviews but I been coming to this Starbucks for a while and I must say. The services sucks. They are maybe one or 2 employees that are genuinely nice but other than that they are majority rude. read more

I'm sorry I had the most utterly embarrassing and catastrophic fumbling of the English while attempting to order. 5 star patience with the most bumbling idiot that is me before coffee. Thank you Starbucks. and especially Cara. I'm sorry. read more

Loves me some Starbucks. This is not my go-to location but stop in to this one if I'm shopping around the area. This location does have curbside pickup so if you're in a rush and don't want to get out of your car, well there you go. Especially since this is in the mall, does help since you won't have to mess with finding parking. 3 stars because the service is a tad on the slower side than other locations. read more

This starbucks is in the most ideal location. Mall level and right in the middle of the mall. When Sears starbucks went away in place of the current expansion of Ala Moana's new high end Ewa Wing, i know i would still walk to the Macy's one but how often. It is far from my office on Kapiolani blvd so I was happy to see this kiosk open. It's quite small and often understaffed so prepare to wait. It's always a nice surprise at times when there is no line. Drinks come out good but waiting in line while it is hot is not the business. 3 stars for the starbucks itself. An extra star for the baristas working in this summer heat in an outdoor setting. read more

I stopped to get a peppermint mocha Frappuccino this morning. It was super busy, but I didn't wait more than five minutes. I forego the whipped cream and ask for mocha drizzle. When I got my drink, I noticed that the barista had done a beautiful leafy pattern with the drizzle! Superb! read more

Came here on the day after Christmas at 915pm...closing time for all the stores and all the shoppers were in line for their fix. Only one cashier and one barista. Give them mad props for keeping the good customer service and a smile on their faces! Excellent job! Wish I could list their names here but they didn't have their name tags on. read more

Starbucks - Spikes to keep the birds away! How thoughtful...no bird poop on the customers! - Coffee & Tea Near Me - Honolulu, Hawaii

Have gotten my drinks there with great timing and reviews but this time, they messed up my order, I got the iced caramel cloud macchiato instead of the regular iced caramel macchiato and it even said "vt iced carml macch" on the order tag." Because it's a "cloud macchiato" about 1/3 of the drink was just foam and I'm sad ): read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

This location is perfect for early mornings when I work. Alot of parking and love the selection of nitro cold brews. read more

Starbucks - Nitro menu - Coffee & Tea Near Me - Honolulu, Hawaii

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Normally I come in here at 5:45a.m. to get coffee before work. Not freequently, but regularly. Today I came in closer to 12 and it was a different crew but they were just as nice and my coffee is still delicious. They were expedient making my coffee unlike the last Starbucks I went to on kapahulu which it took the attendant 10 minutes before she even said hello. I'm happy that the attendants here are friendly and coffee is delicious and the atmosphere is Lively. Perfect to ease my headache. There was a handsome armed officer standing behind the counter for a moment which confused me for a minute and I thought about making some dumb comment but I refrained and by the time I got my coffee he was gone and the room's atmosphere had returned to normal. Now my coffee is almost gone and so is my headache which is perfect. Thank you Starbucks! read more

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This is a great place. I miss a lot of the older employees that used to work at this location Nelzon, Kira, Reid. Where'd they all go?

Great location. Slowest service! They have quite a bit of workers here, but their efficiency is lacking! I went a few days after Halloween and ordered a Frankenstein Frapp. Basically a matcha green tea with a few other added ingredients. It was a Halloween special, but they agreed to do it, since they said it was pretty easy to make. A few minutes later, I am waiting, along with the long line of others who had come way before me... Uhhm, bad sign that this may take a little longer for an "easy" drink to make. My time is ticking as I ran over during a short break from work. So I usually wouldn't do this, but I just had to see what was taking so long, I looked on at the side of the counter, where it is wide open to see and saw this: A young lady during one drink, and another lady starting on my drink. Lady #2 pours the ingredients into the cup and puts it in front of lady #1, while lady #1 is still doing another drink. Lady #2, walks aimlessly I think and then tries to finish another drink that was in the blender previously. My drink is still in front of lady #1, waiting for whip cream and a cover. Lady #1 is stirring a drink, then stops to put whip cream on my drink, and then goes back to the other drink.... Seriously, put a cap on mine and hand it over!!! I wait another 2 minutes... Okay, wait, does this make sense? Yeah, it didn't to me too!!! Look, finish one drink completely and hand it over, finish another drink and hand that over. Don't try to take on multiple drinks at a time, if you cannot get the process done efficiently. There are a lot of people working, but not enough flow of order. There are coffee shops with one to two people working that can bang out drinks faster. Hence, my one time visit here! Maybe they like the line looking long, makes it seem popular.... read more

I frequent every Starbucks on the island but this one more than the others. The staff is always friendly and has always made sure my order is done quick and right. They're personable and knowledgeable about their products. To be honest sometimes the lines are incredibly long but I haven't to date waited longer then 10 minutes for my order. To the negative reviews below about mobile app ordering, we all KNOW you ordered it less then 4 minutes from the store hoping that the app would cut the line of the people standing in line waiting. I'm guilty of this, so please don't rate a place just because you were mildly inconvenienced. In any case, no i'm not an employee of starbucks just a really loyal customer. Probably drink between 3 - 5 a day mostly from this location. I'm happy to have met them and i'm glad they're there. Also, Alexa; is pretty cool... very earth conscious read more

Early morning crew you guys are my favorite. I work insanely early hours in the morning and when I go down to get a drink for my 15 min break the great energy of the baristas there always lift my spirits!! Plus they always make my drinks right and in a timely manner. Granted it's not usually busy at that hour but I'm not complaining~ At this point they all know my cup identity too. Haha!! One of the baristas (I can't recall his name, will edit when I remember it) recommended coconut milk in the strawberry acai and I'm in love. Haven't ordered without it since! Great recommendation for me and I recommend it to everyone else! Please don't change my morning baristas!! I need them all to get me through the rest of my shift!!! STAY AWESOME MORNIG BARISTAS! YOU BRIGHTEN MY DAY! -Love Pink read more

Starbucks - First time trying it with the coconut milk. Haven't had it without CM since * v * ~ - Coffee & Tea Near Me - Honolulu, Hawaii

Stopped by this location for a cup of their coffee. They had a few people inside the store and playing calming music. They have many merchandise to purchase and out of state visitors can buy the Hawaii Starbucks card! read more

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I love Starbucks and never have anything bad to say til now...whoever made my drink completely made it with all ice. I think I took about 5 sips and my venti hibiscus berry refresher with tide walls and I was done with my whole drink. The employees are super cool and friendly but please no extra ice. read more

Starbucks - My venti hibiscus berry refresher with too much ice - Coffee & Tea Near Me - Honolulu, Hawaii

This is probably my favorite Starbucks in the Ala Moana... It's kind of out of the way which I like and the people there are really friendly. They opened maybe 3 years ago, but have definitely improved after all the kinks in the first few months when they would get my order wrong. Still, they always remade my order right away, hahaha. I hope they stay here for my Wi-Fi and caffeine fix! read more

Okay this review for the one next to Harry Winston Starbucks location.... To the fun size Asian girl please remember you represent not only Starbucks but also Ala moana center.... the following dialogue.... I am over here like ordering a coffee with no milk. A SIMPLE ORDER.... it's not a big deal... Me: "I would like to order ice coffee , light ice and no milk. " Barista: "would you like milk in your coffee..?" Me: "no milk please ,I stated." I just didn't want milk today in my coffee but for others it can be a health risk. Also Rolling eyes at a patron is not going to get you far in life. Barista: "omgosh, I was just asking! "Rolls eyes.... Me: were you just giving me attitude? Barista: rolls eyes... pays my stuff. And roll around I notice the tables are not clean. Why is there so many chairs than a table for handicap patrons? YOUR cashier/barista can work on her attitude. What kind of aloha are you bringing to work? Shame on you. All sorts of people work in this world to enjoy a day in Hawaii . Can't get one decent person to be a little more presentable? With a freaking smile? I get it it's 10 am and you have to work. Come on girl you can do a lot better than that! Smh ‍ read more

My mom who isn't too familiar with Starbucks decided to use a gift card she received to buy some things from this location. I don't know if the worker forgot or ill intentionally did this but they did not return my mom's gift card which had about $2.00 left in it. Again she is unfamiliar with starbucks and this was probably one out of a handful of times she has gone there. She says they were super busy but I don't understand how you can forget to give back a gift card when you regularly give back change. Is this a thing? read more