This is my favorite Starbucks for an early morning coffee stop. There's lots of parking in the mornings and they're always so friendly. They keep the food items well stocked and things are pretty fresh. read more

This starbucks is an original. It's outdoors so open air with no Air Con while you wait for your beverage which I would say I feel bad for the workers who endure the summer heat and it's literally in the busiest part of the mall with the highest foot traffic. The wait is actually fairly decent for a starbucks and if there's a line you have to expect to wait for your beverage. I mean miracle worker or not it's not instant coffee and if that's what your looking for than by all means they carry the solubles. It seems like this location produces quite a bit of frappuccino's so the wait can also be lengthy due to that. I literally was standing behind a family that ordered 7 frappuccino's so I knew that my beverage would be a while. Non the less there super friendly and patient with the customers who don't speak English since ala moana is Japanese tourist central which also explains the price difference to out of town Starbucks. The beverage itself is great. I gave them 5 stars because it's seems like they are trying to make the experience great with what there given to work with and being in the retail industry and dealing with customer service sometimes people can be unfair because they don't look at the overall picture and just see a snap shot of what they think but I can guarantee that it looks easy but if you were to do it you probably wouldn't last a day. Especially if you work a 9-5 office job in ac. Keep up the great work guys!!! read more

Have been to this place so many times. And I went thru some negative reviews which reveal those who are spoiled and ignorant too much. Yes, there's always a line at the store because it's in the center of the busiest mall in honolulu. The staff have already tried to rush the drinks. Yes, it takes long to get a drink even though it's just an iced coffee, however, don't you notice that the staff line up all the drink cups according to the order you are in the line? I don't think it's fair to rush your drink before somebody else's who have ordered ahead of you, even for a cup of water because you are nobody special. As for iced coffee, it's not simply pour and lid. Yes, they don't put milk or cream outside. Have you realized that how hot it gets during the day in honolulu? They put all their creamers in their fridge in order to ensure people's health. I'm pretty sure next time you will complain and blame if the staff served you spoiled milk or cream sitting outside for hours. Yes, the place is filthy sometimes, but all I have seen is whenever whoever is free, a worker always comes outside and clean at their best. Yes, they always have a lot of workers. Usually two are taking orders for the line, two are making drinks, and one is restocking stuff. How many more do you think that small kiosk can hold? They need room to walk around too. Why don't you try imagining working in a place like that, and see how you feel? In all, everyone there is trying their best to serve their customers. read more

I am very unhappy and upset! The customer service is absolutely terrible. Came here a few different occasion and same terrible experiences. Next time, I prefer going to get my coffee at Honolulu Coffee or Nordstorm. read more

Like this new branch, even tho' it's often hard to get seats. Small store, not their fault, bet Ala Mo costs big buck$ for the footage. The mini-community table (seating only 4) is usually a sure thing, as people don't mind sharing the space, but the spots alongside the walls (near electrical outlets) are often occupied for long periods of time. Sometimes you can get one of the small interior tables on which to sit, but more often, I end up only grabbing a drink then going to browze the sale racks upstairs at Zara. If I can't get a table in this store when I need to write, I sneak that drink upstairs into the Honolulu Coffee Co. store and just buy their great cheddar bacon biscuity scones to work, eating there. Usually, waiting a few minutes will open something up, though. Staff seems competent and friendly, with orders coming up quickly after your request. This is good, 'cuz the pickup area is (like the rest of the store) small, and could easily overcrowd if they handle the timing poorly. The barristas appear well trained, being able to handle all my Gold Member requests (free refills of Americanos or iced teas, with either iced coffees and iced teas, upon presenting my card, without question...unlike some staff @ SBux Kapahulu to whom I recently had to patiently explain these rules). Sometimes they have goodies still left in their cooler near closing time, including the great chicken-black-bean-quinoa salad with only 380 cal, filling and nourishing, and regular (not bakery) sandwiches and lunch boxes, as well. Most SBuxes run out of these early, so it's nice to find a place that still sells 'em later in the day. Tip: Use your Starbucks Rewards to pick up abovementioned salad when you accumulate enough for a free food or drink item; it's priced higher than most drinks and many of the lunch choices. Plus, again: healthy. SCORE. PREDICTION: This SBux will become uku popular in June 2016, once Shirokiya and Foodland Farms open up, and this end of the mall becomes the go-to place to buy take-home meals. The secret parking spots between here and new Nordstrom's will lose their hidden-ness. All in all: Nubbad. read more

Great location but unfriendly staff. They need to work on their Aloha. I ordered my drink and I usually get a water with my order but I forgot to mention to the cashier (who wasn't very friendly and he was a very sassy boy) to add a water to my order. So, when I go to the other end to pick up my drinks I asked the gal who's name I didn't catch to please add a water to my order and she says I have to wait for her to finish all the other drinks which was about 7 drinks deep for me to get my water. I ended up waiting and got my water eventually but left with a melted frappuccino. Of all the Starbucks on the island that I go to I have never had such poor service except for this Ala Moana location. read more

Starbucks - This is my order while waiting for the gal to finish about 7 more drinks before receiving my water. - Coffee & Tea Near Me - Honolulu, Hawaii

Apparently they store their Vape pens in the fridge where they keep the dairy. Talk about contamination. Ew. At least be discreet about it and wait until I finish paying. read more

Food: 1/5 Price: 4/5 Service: 1/5 Organization: 1/5 Layout: 5/5 Ambiance: 2/5 This is not the type of review that I could deem worthy of being entirely impersonal and neutral, but I do feel that I need to mention the issues that plague this potentially promising store. While I still carry over that the pricing for Starbucks could be a little better, the layout for this new store is spectacular. The seating and available restroom make it feel more like a cafe rather than a place to grab your coffee and drink it elsewhere. Now onto the bad aspects of this location. They do not have all the standard food items that the other two Starbucks locations also located in the mall carry, even though they are classified as a Reserve store and should be offering something as simple as Spinach Foldovers. Based on this classification, which describes them as "recherche", they are supposed to not only carry all the necessary food items, but also provide above average service. While I can excuse the lack of ample variety of food, it has come down to the service that has been provided that pains me to give this location a one star rating. I am used to locations training new hires on proficiency and excellent communication. However, aside from a few veterans that have been transferred over from other locations that I am familiar with from their prospective former stores, I have witnessed baristas who are relatively new to the register functions and espresso bar left unsupervised while the store manager rushes to the back with his lunch as the line of more than ten people wait to order and pick up their drinks during their ten minute break. Rather than jumping in to assist these green baristas and cashiers, he just goes into the back with his meal. Further more, I have seen this same store manager literally leave two baristas to run the entire floor during a rush, with one ringing up customers at the cashier and the other running around making all the drinks and food, as he provides no assistance other than to talk to a handful of customers out of a long line and hold up the register. His selection of who to talk to appears to be very biased and more driven by sales rather than providing excellent customer service as certain words he chooses to utilize seem too uncouth in a business setting like Starbucks. Another prime example of his lack of leadership ability lies in his coaching of less experienced baristas. I have a set drink that I always get and I speak slowly with extra care in pronunciation to ensure the accuracy of my drink. An iced venti soy caramel macchiato, substitute the vanilla syrup with caramel syrup, stirred, and with either five or six total shots of espresso. I have had new baristas either not know how to properly write down the substitution or interpret a C (which is for caramel syrup) as classic (which is normally written CL). On top of this, I had a less experienced barista mistakenly put vanilla syrup in, realize the mistake, throw out the cup, and then begin making my drink without remembering what was originally written on the cup. I was then asked if 2% milk would be fine. Although I am not lactose intolerant, I do enjoy the taste of soy milk. She didn't put any caramel in the remake and when I asked if it was caramel syrup in now, she lied and then put it in after the espresso pulled, meaning that if I had not told her as she was making it she would have played it off as if nothing was wrong with her preparation of the drink. This lack of accountability cannot be properly placed on new hires as much as the complete disregard for supervision that the store manager should have been providing for quality control rather than stuffing his face and expecting to compete with the service standards that the other two Starbucks located in the mall have striven to uphold themselves to. Normally I have seen many store managers jump onto the register to start at least writing the drinks that way they only need to be rung up by the cashier but this store manager provided no such assistance or even showed concern for the efficiency of the store towards its customers. This lack of leadership from the person who is supposed to be in charge of a special Reserve store shows when I see baristas either running around, standing idly by, or overall lacking direction with their work ethic. The only people I can say make this location a worthwhile experience are Kira, Nate, Arantxa, and Mickey. I have seen their work ethic and service constantly shine even in the face of a long line of customers reaching the door that their counterparts let build up and stand waiting. Without them, this store should either be downgraded to a regular corporate Starbucks rather than a Reserve or should have new management handling the supervision that way the individuals working there can be allowed to properly perform their job functions without the excess stress. read more

Just stood in a fairly small line here for almost 10 minutes and it literally did not move 1 inch. There were a descent amount of people working, but for some reason NOTHING was getting done. Needless to say, we just walked away, and will not be back. Nordstrom cafe here we come. read more

I really like this store! I've been here only a couple of times, but I've always had stellar service: the guys taking my order have always been friendly & accommodating; the guys making my drinks have always been Perfect {the right combination of flavors & proportions}......I honestly hope that the people who've given the negative reviews---well, I don't want them to give this location another chance as they may just be complainers or people who need to find fault. This location is doing quite well with the atmosphere that I've encountered my past visits; we don't need negative vibes here. I work in high-end retail so when I receive Fantastic customer service back, it is soooo nice to be a recipient. Thank You!!! Oh---and can you please ensure that Chile Mochas will be around for longer than a week? Soooo in lust with this!!!!!!!!!!!!! read more

My second time there wasn't that of a good experience. The girl that handed me my drink wasn't cool. She didn't even smile. When she handed me my drink, my first thought was my drink wasn't full. But then another customer said it was a trenta. The girl worker could've told me that herself or something: like nicely said, "I'm sorry we ran out of venti cups so I had to use a trenta cup so it looked like it wasn't full cup." Instead, she made me look like an idiot thinking what happened to my drink. Yes, I should have noticed. But trust me, I was confused when I just saw the cup 1/4 empty. Anyway, depending on my next visit, I may change this review.. read more

The line was really long at this specific starbucks and it just seemed to move slowly. I didn't anticipate such a long wait for my drinks. At other locations it seems as if the employees are more upbeat. They do have some outside seating buy it's a bit too hot in the afternoon to sit here. The coffee I ordered was good. read more

Stopped by with a buddy yesterday to get a Caramel Crunch frappucino. Loved the customer service - the friendly faces and pleasant demeanor. The drink was prepared quickly and was delicious. I really appreciate the Aloha spirit. Lots of people are in a hurry and are very demanding. You guys seem to flow with great customer service even with people lacking patience. Mahalo! read more

This location is alright. The baristas are friendly and polite and they get the job done. They are efficient and I think they try their best. The coffee is decent and pretty enjoyable. However, I think the prices are a little higher at this location. They charged me $1 to add a little bit of whipped cream on my drink (first time this ever happened to me at any location). The workers can get a bit snippy when the line is packed, I think they might be understaffed. The line tends to be a bit long and they hide the cinnamon and half and half behind the bar and the workers will get a little irritated when you ask for it. However, all in all is a decent location and if you need a coffee pick me up it will do. read more

Ordered through App, forgot my order. They need more workers. Poor Barista looked dazed.

Busy location but still fast and friendly service. Beware of sand on the ground though. Little bit slippery

Not a very efficient staff. Friendly and nice but not good at expediting! I visit this location often and there will be no line to order but a dozen people waiting and drinks are taking 2-3 minutes each to make... I have waited 25 minutes for a simple iced coffee. The cashiers pour regular brew... If the simply added the iced brew to their duties they would not loose so much walk up traffic and reduce wait time! read more

Fast and friendly service :) Gladys is a top notch barista who makes the whole Starbucks experience worthwhile!

I ordered a Passion Tea Lemonade and I was standing right next to the counter when I heard the barista telling the other worker that they ran out of lemonade. They didn't tell me that they didn't have lemonade when I ordered and the guy who made my drink just gave me all Passion Tea. They did not make an effort to tell me that they ran out of lemonade and they just decided to pretend that there's lemonade in there... read more

Ah Starbucks what do you say most are really good some are are just fair. As with most extremely busy

Favorite place to get coffee :) I always come here in the mornings and order a bacon Gouda and egg breakfast sandwich with a grande black iced coffee. Although the last time I came here, the half and half was empty and I asked the barista to fill it up. I think he wasn't having a good morning but anyway he kinda just looked at me and didn't say anything. I said thank you after he filled it up and he looked at me and said nothing. Just a suggestion but maybe next time add a little smile at least read more

I'm usually a huge fan of Starbucks, but this location just doesn't cut it. I've given them a shot a few times and every time I go I leave disappointed. I always order an iced coffee. Simple right? One would think it would be impossible to mess that up. Wrong. The coffee is always luke warm at best and if you have them put any milk or half and half in it they put entirely to much. Is it that hard to put out containers to let customers add the milk themselves like every other Starbucks? The only thing keeping me from giving a 1 star review is that the line does move pretty fast so your not waiting forever. Do yourself a favor and go to the other Starbucks in the mall or better yet Coffee Bean, especially if you actually want a cold coffee. Step up your game Starbucks. read more

Chivas is an awesome barista!!! Smile on his face early in the morning just makes my day even better!!!

I love the new location in the middle of the mall, it's easy to get to and normally the lines aren't to insane it's really convenient that they also don't close until after the mall so it's nice to get something after work. They have also never made a mistake on my drinks read more

Place is jam pack do to its central location. They know how to crank the drinks out though. A bit hard to hear and give orders especially when they have functions going on downstairs on the stage. read more

Asked for low ice...this is what I got...air. Basically, you're paying for ice. Got the fizz handmade soda. Disappointed that I spent 4.5 for a big cup of ice, and a smaller size. read more

I went to this Starbucks and ordered coffee and very berry hibiscus. The very berry was not very berry. I've been to several Starbucks and had a lot more berries than this place I literally had 3 and it was not as pink. When I asked them they said that's how they make it... Also they were out of napkins and cream... When I asked for more I was given attitude like I was bothering them... The older white lady rolled her eyes at me when I asked. I would not go here if you really want Starbucks find another one... read more

A while ago I didn't care for this location, but now I only will get my coffee from them or a worker by the name of Serra I believe she moved location but always very kind coffee really good an people are awesome. Today marks another awesome experience going to this location. read more

This is the Starbucks I prefer to visit when at Ala Moana. The staff is always cheerful and willing to help. It is clean and well stocked. The line never get too long because the baristas are fast. Today, Justin was delightful. He greated me with a smile. I ordered a bacon-gouda sandwich. He immediately popped it in the oven to get it started. He asked if I would like a drink as well. I did of course. I had a code I wanted to use and also reload my card. He was fast and efficient. Thanks Justin and Ewa Wing Starbucks staff. read more

I Really Love To Grab My Coffee Here Before Work Very Friendly Baristas! Smiling All The Time And Fast Reliable Service

I come here often in the morning on my way from the parking garage to work and I have now had two bad experiences with this location. While they do indeed know how to make a decent iced green tea latte here (compared to some of the other locations I've reviewed), I have had other problems with my order here. Last week I ordered an iced tea as it was BOGO for national tea day. I sat RIGHT IN FRONT of the bar for 35 minutes, but when I went back to get a free refill on me and my sister's drinks, they told me that I can't leave and come back for the refill....what?! Today I ordered a Grande flat white and was given a tall. When I corrected the barista she scoffed at me and turned away. When I finally got someone's attention, i was asked to open my cup and more coffee was poured in, essentially ruining the point of a flat white (foam on top)!!! I get that its early, but you don't need to give customers attitude when you mess up! I'll be going to the Macy's or Center Court locations from now on. read more

Great location for me. I don't need to go deep into the mall to get my caffeine fix. Lots of parking in the morning right in front. I don't think much people know about this Starbucks since line is usually minimal. Friendly service and coffee quality is consistent to the other locations. read more

Most likely won't come to this Starbucks anymore. I'd rather go to the Macy's location because at least they know how to treat their customers right. Went here a few days ago and everyone who worked that night seemed to be annoyed... maybe because it was almost closing time but still, I'll rather go somewhere with friendly service. read more

Just had the oddest experience at this location. I looked to see what i wanted before stepping up to the counter. When i stepped up to the counter i thought i saw the girl look at me but maybe she didnt. Waited for 2 min. Okaaaayyy I thought. So I tried to get her attention by saying excuse me a few times but nothing. Finally after about a minute and still no response i see her turn around did she look in my direction yes, did she look at my face to see me getting upset now...no. Through all this the other girl is making the drink for the person in line in front of me. She finishes that drink, runs to the counter, apologizes profusely, and makes my drink. Total amount of time spent about 10 minutes with no one in line in front of me as i step to the counter. Why? Only they know. I gave 2 stars for the speedy girl who kinda looks like Lucy Liu. Thanks for your help. The other person needs to be fired for her horrible customer service. Never leave your customers waiting and if you have to make sure you acknowledge them in some way. This would've been an easy 5 stars otherwise for you. read more

I gotta tell ya, this location just sucks!! Everything from unhappy, half awake workers to the SLOWEST SERVICE!! Unreal location, but that's all they got going for them, bc they are missing on so many other levels. I just finished waiting in line for 20 minutes just to order then another 15 for my order...35 minutes!! That no can!! I got things to do...needless to say, Starbucks isn't getting my $6.02 for a while until they treat me better. read more

Went earlier this morning and got an iced white mocha. My drink wasn't even stirred and the guy after me got his drink before mine. Go to the Starbucks in Macy's instead! read more

Don't get me wrong- I love Starbucks. What I do not love, however, is the customer service at this location. About a week ago I ordered an Iced Chai Latte, and waited for a good 10 minutes only for them to give me an Iced Caramel Macchiato- I told the barista that my order was incorrect and she looked at the cup and acknowledged that she had misread the order. So I waited for them to correct my order for another 10 minutes, during this time I watched the barista (that was supposed to be making my new drink) go stand in the back corner for some time, and then when I made eye contact with her she grabbed a broom and nervously started sweeping? I was really confused as to why she wasn't correcting my order, or why she hadn't even asked anyone else to correct it- I then figured she didn't intend to, so I pointed out the mistake to another barista. This barista is a younger male, and I see him there often. I wish I could remember his name, because he is always quick and makes the best drinks... Anyways, he quickly fixed it for me and was really nice about it... his service alone saved this review from only having 1 star. read more

this is located IN the AlaMoana Hotel Lobby. Super Convenient, friendly staff, plenty of seating, never crowded, outlets at every table and very clean! read more

When the order is wrong isn't it starbuck's policy to immediately correct it? Mistakes happen and I'm usually totally ok with it but trying to convince me to give my 8 year old brother the coffee vanilla frap because it's "basically the same thing as the vanilla frap except with caffeine" is stupid. This starbucks needs more experienced staff and less trainees. read more

This is the best Starbucks that i have ever been to. This Starbucks Kiosk is perfect for a coffee or snacks on the go. They have a small variety of pastries that taste amazing. I tried the almond croissant and it was good. They also have a wide variety of drinks like always. I got the mocha frappuccino and it was the best i ever had. It had the perfect consistency and flavor. I would totally recommend this for everyone that wants Coffee and pastry on the go. read more