Laura is truly one of a kind. We visited the Starbucks on Val Vista and the Loop 202 on the very first day it opened, and Laura was there. From that very first visit, she made us feel like we were more than just customers we felt like friends. Every single time we come in, she greets us by name, asks about our daughter, and even remembers conversations we've had from previous visits. That level of genuine care is incredibly rare and means so much to our family. She has created such a welcoming environment that it truly feels like home. We actually moved about 20 minutes away, but we still drive to this Starbucks because of Laura. We pass three other Starbucks locations just to come here because of the experience she provides. She is the reason we keep coming back. Starbucks is incredibly fortunate to have someone like Laura on their team. She doesn't just make great coffee she builds relationships and makes people feel valued. Thank you, Laura, for always brightening our day! read more

4/25/26 Great customer service, drinks were made to order, I got a head start and got a few teacher appreciation cards!! Store appears cleans and definitely a lot of places to sit at! Thank you! read more

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I honestly think this might be in the top 10 Starbucks i've been to in Arizona so far. I love that it is two stories, and the aesthetic is very beautiful. I have studied here various times and enjoy the service a lot. I do wish the music volume wasn't so loud, but it's overall a really great Starbucks! I got a Chai Latte, and I never really order anything from here and it was very yummy and delicious. read more

Starbucks - Chai Latte - Coffee & Tea Near Me - Gilbert, Arizona

Fast friendly service, willingness to accommodate my order preferences and do it in a professional manner and positive vibe. The barista Austin was exactly was management is looking for in a employee, hopefully hes on a mgmt track here. Thanks for the exceptional service Btw This location has a outdoor veranda 2 stories With a private meeting room available too read more

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I cannot say enough good things about my experience working with Josephine. Right from the start, she greeted me with a warm, friendly attitude that instantly put me at ease. She recommended some new items and they were delicious. She was not only incredibly polite and helpful, but also exceptionally efficient in resolving everything quickly and seamlessly. Outstanding 5-star service--Josephine truly went above and beyond! read more

First time visiting this location since it's across from Sonoran quest where I got my blood work done. My vanilla oat milk latte was well made and hit the spot after fasting. This location is nice and a bit fancy, and staff were on it and got any request correct. I also liked being able to see my drink on the screen. This was a great treat especially since most locations were closed yesterday for Christmas. read more

Starbucks - Coffee & Tea Near Me - Gilbert, Arizona

I visited this location for the first time and tried the Tropical Butterfly Lemonade Refresher with Mango Pineapple Boba, no caffeine, which was decent. When I arrived, it was a little busy and crowded close to the register. It took about 10 minutes to receive my drinks. The barista handing out drinks spoke very low, so I couldn't hear when my name was called. People were standing right in front of the drink drop-off area, and the barista handed my drink to someone else. When the person realized it wasn't their drink, they sat it down. I asked them to remake it because it isn't sanitary for someone to touch another person's drink. They remade it, and I waited another 5-10 minutes. The barista should call out people's names louder and make sure to set the drinks down instead of handing them out. I sat upstairs, which was also crowded with people working at the tables. Overall, my experience was okay, but could have been better. read more

Starbucks - Coffee & Tea Near Me - Gilbert, Arizona

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Love this Starbucks! This was my first time coming here and it was a great place to have a drink while working remotely! I came here on a Sunday afternoon around 1pm-3pm and sat outside on the second floor. This is a two-story Starbucks that has some outdoor seating in the first floor and lots of indoor/outdoor seating on the second floor. It was busier than I expected it to be as in about 80% of the tables were occupied, but the weather was so nice it's definitely worth it to sit outside. There were students and older professionals working on their laptops. It was pretty quiet. I ordered a honey citrus mint tea and it came in their to-go cup. It was perfect temperature. The staff was friendly. I thought the parking lot was a little small considering that it is shared with a couple other nearby businesses, but I didn't have any trouble finding a parking space. I would come here again! read more

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Always a nice Starbucks to visit. The drive thru is my normal route but today I stopped in. If you're meeting a few people, seating is plentiful. Parking is tough and awkward. The spots near the door are for 5min order pick up so you have to park in the lot which is fine, it's just designed strange in my opinion. I visited on a Sunday morning & although busy, I was in and out rather quickly. 5 mins. The service wasn't memorable but I know when I go through drive thru they're always very pleasant. Would be nice to hear a low volume music playing in the background. If it was, I didn't even notice. Drink was typical & tasty. The 5 stars is ambiance + delivered expectations. No order mishaps. read more

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This Starbucks is the best around! With two-story and lots of comfortable seating with charging plugs for both laptops and phones. Just add one of their delicious drinks and you're all set! I loved my experience there as I wanted to work outside my home a little and study so this was the perfect place! Got everything done, sipped a caramel macchiato, good vibes all around, great service, friendly people! read more

Starbucks - Caramel Macchiato - Coffee & Tea Near Me - Gilbert, Arizona

This is an excellent Starbucks location! I've been a few times now, and the baristas are always friendly and helpful. The two story concept is neat, with a few seats available downstairs, and a majority available upstairs (indoors and outdoors for the cooler fall/ winter/ spring months). My drinks have always been tasty, accurate, and served quickly here. Great for working if you can as well :-) read more

Great drive through with a very pretty mural. Excellent customer service. I'd like to go inside sometime and see what it looks like. I believe it is two stories. read more

Starbucks - Mural - Coffee & Tea Near Me - Gilbert, Arizona

I went through the drive though real fast the other day and Sam was very kind to automatically offer up a drink holder and the little stopper sticks to make sure the few drinks I got didn't spill. Her kindness helped make my morning better with just a quick stop. Everyone who made my drinks and food did so really quickly, which was also nice. (It's really cool that this location two stories, too!) read more

I grabbed a quick chai tea and sat quietly. The store manager was interviewing potential candidates. I said hi before leaving. She asked my name and introduced herself. What a warm soul. She was friendly and outgoing, personable and kind. I usually make this my go-to SB, this great, personalized service is a huge reason why. read more

i'm a starbucks fanatic and this is the worst starbucks i've been to. I decided to give it a second try today and again the espresso was BURNT. it tasted disgusting. Also both times my drink was made wrong. I'll continue going out of my way to the gilbert and 202 location where my drink is made right and the espresso doesn't taste burnt. read more

Woman was super nice treating us, made extra care that I liked my drink, and was just super nice overall! This is amazing cafe to come to because it actually feels like a 'cafe'. It has a whole second level that just makes the vibe amazing with a view. Definitely recommend! read more

This is by far the best Starbucks I have ever been to. The service is amazing and the drinks are always made well. This location is always my first pick for drive thru and for late night working sessions. Special thank you to Dylan for always serving my husband and I with a great attitude despite the late hours! W Dylan. read more

I was so excited to hear that they built a two-story Starbucks in Arizona! I finally got to check it out today and it is definitely impressive. My drink was ready super quick, and there was a TON of seating upstairs. They were definitely busy and most of the tables were taken with people on their laptops or chatting with others. The location itself is beautiful and they have gorgeous murals painted on some of the walls, which are great to look at. Let's get some more of these built around the valley so that more people have access to comfortable and beautiful work from home, but not home locations! read more

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Came to checkout this new location. Beautiful building, love the 2 story and expansive outdoor seating options. Once it warms up outside it will be a lovely spot to sit out and enjoy coffee and some fresh air. However I'm less than thrilled with the latte I ordered as it was only 3/4 of the way filled. For the price of such a drink I'd at least expect it to be a full cup. If I wasn't in a hurry I would have asked for a new drink to be made for me. In the future I'd hope that customers could at least be given what they order and pay for. read more

Brand new location. Two stories with a great outdoor seating area on both levels. Super clean and moderate inside. Friendly staff. No issues with the coffees we got either they were both very good. read more

Starbucks - View from 2nd story patio. - Coffee & Tea Near Me - Gilbert, Arizona

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I was anticipating the opening because the location is perfect for those of us who work at the hospital. There is some cool artwork as you enter the window to pick up your drinks. The food/drinks were out quick and the staff were so friendly! The only reason this location gets a 4-star is because the entrance to the drive through was very confusing causing me to drive around the lot an extra time to find it. There is some construction so it may improve in time. read more

Starbucks - Artwork wall by the drive up - Coffee & Tea Near Me - Gilbert, Arizona

I am a Starbucks Junkie and this one reminds me of Starbucks in New York and Seattle! So beautiful and aesthetically pleasing inside. Surprisingly quiet on an early evening and seriously so so so much seating. They have a private conference room and two levels of indoor and outdoor seating. I wish I could say the service matched but it has some room for improvement. Still loved our drinks and happy to have this close to home. read more

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Meh. The baristas are great. Quick, friendly, and accurate. The location is beautiful. Unfortunately, the clientele are very privileged and seem to think they pay rent here. When it's 100+ outside, you can count on zero inside tables being available. The problem is the outside only has these weak fans that do nothing to move the air. Not all of the outside outlets work either, which is surprising for such a relatively new space. Misters outside would be a logical and welcomed addition to the outside space. Inside, there is an upholstered bank of seating with small tables and chairs on the opposite side of each table. The outlets are spaced between the seats and the outlets are so close together, it can be impossible for 2 people to share an outlet. The rude and loud people conducting loud business on their phones in here won't give you a second of attention to ask if you can share the outlet (translation: put their plug on their side instead of yours) so you can also use it. Starbucks can't stop their customers from being rude like this, I realize. But if there were outlets at each table, it would alleviate the issue. This place is great for meeting with a friend for coffee and/or grabbing something to go. But if you'd like to get any work done or read a book while you enjoy your coffee, you'll have much better luck at another location. read more

Loooove this location!! Such a treat to stop by when I have time to hang around. Also they always have the best selection of collector cups too. read more

I don't usually go to Starbucks but was told this was is wonderful... so I went and I agree! The coffee was good and was served in glassware because I was having it there. That was a nice touch because I haven't had that anywhere at all coffee spot. The white mocha was good and the temp was just right to drink it right away. I sat on the 2nd floor outdoor balcony and it was nice and breezy with plenty of people out there. I wonder how it will be in the summer time, as I didn't notice any misters or fans. It would have been nice if there was an elevator for those who require it. Plenty of seating and even a meeting room that can be reserved. The decor/design was also nicer than other Starbucks I've been to. read more

Starbucks - Interior - Coffee & Tea Near Me - Gilbert, Arizona

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The mobile order pickup here is much quicker then other locations that I have tried. Also, the staff here remembers who you are and takes the time to say hi. This is my go-to location for coffee on the way to work. read more

I've been a loyal Starbucks customer for years, and I've never encountered a location as inflexible as this one. This is the only Starbucks I've been to that refuses to make even the smallest modifications to a drink like adding extra ice. When I asked, I was told they were just following the app, but that explanation doesn't make much sense. If I'm placing an order, I should be able to get it the way I like it. What's even more frustrating is that it seems to be just one employee who is especially strict about this, making the whole experience unnecessarily difficult. Because of this, I now choose to go to another Starbucks just around the corner, where the staff are more accommodating and understand the importance of customer service. Hopefully, this location reconsiders its approach, because being rigid over something as simple as ice really undermines the welcoming and customizable experience Starbucks is known for read more

absolutely the best service!! everybody who works here is so sweet and nice especially this cute girl named ava!!! everything is amazing here, the coffee and food is great! read more

Amazing food amazing service. The mural is so cute in the drive-through. I love this new two story store so cool PS order the grilled grilled cheese it's yum read more

Starbucks - New store - Coffee & Tea Near Me - Gilbert, Arizona

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Who designed this crappy new Starbucks?! Terrible floor plan with giant open spaces leaving almost no space for indoor tables. The location is PACKED at all hours and the only options are to sit outside in 115 degrees during the summer, or in the wind tunnel and rain during the winter. Took an otherwise great location with potential and turned it into a useless venue with nothing but a giant staircase and no tables inside. Total waste. read more

Location was empty, in the middle of the day. I sat reading for a bit while I decided what I was in the mood to order. The manager came up and asked me to leave if I wasn't going to order anything. Although I had originally intended to order a drink, his attitude changed my mind, so I left. I have since read that this is Starbuck's new policy. So much for being the "third place" that they used to talk so much about. I am done with this company and their pretentiousness. McDonald's coffee is cheaper, less burnt tasting, and they don't mind if I sit for a while before ordering. read more