this location, exactly the barista's are top-tier with the best customer service and great attitude the way they make their drinks. Do not disappoint and appreciate each one that works here.!!(; read more

Starbucks - Coffee & Tea Near Me - Fontana, California

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Barista was rude because I arrived early for my mobile order. When I arrived to the window she was rude to the other Barista handing us our drinks,shouting at him. Very demeaning for him in front of customers, and other fellow coworkers. On top of that the drinks we're made incorrectly. The last three times made. Then they wonder why they're losing customers to Dutch Bros. But try to when you back by giving you a fancy black card ;that's pointless. Now they made it so your stars don't expire, but they're just copying Dutch Bros with the rewards that don't expire , on top of that attempting on taking and copying their recipes. Maybe they should go to Dutch Bros and learn a thing or two about customer service. read more

Starbucks - Another drink made incorrectly - Coffee & Tea Near Me - Fontana, California

The past two times I have been to this place the drinks are never good they're never made the way they're supposed to be tasting and every time you speak to a crew member I feel like I'm talking to a child that don't see any adults running the store and nobody seems to know what to do read more

Apparently asking for extra hot water in your oatmeal is too hard to understand. Ridiculous

Staff is amazing here, they are fast and make good drinks. I had ordered at this location in error but when I called the assistant manager was very kind! And helped me with my order Thank you for taking the time to answer the phone in a busy time and assisting with my order read more

Normally, the service is wonderful, but for some reason today, I went through the drive-through at 10:45 AM. The girl in the window was extremely rude. Didn't get the order correct and when I got home tasted my coffee. It wasn't in the right one. read more

This is the closest starbucks to my house, I always go here, they're always very fast with their drinks, doesn't matter if i order there or online. The inside is clean and has good seating. They always get my brown sugar shaken expresso correctly !! read more

Starbucks - brown sugar - Coffee & Tea Near Me - Fontana, California

Great location with a nice vibe, pleasant lighting, and interior design. The baristas are friendly and there is plenty of seating inside. I like the overall design and look of this Starbucks, inside and out. I image frequenting this place as one of my favorite locations in Fontana. Same great tasting Starbucks coffee and treats! I tried the White Chocolate Macadamia Cream Cold Brew for the first time while visiting and it is a winning drink to order! I recommend it. At this location, It looks like there is a walk up window to order a drink, yet it's hours of operation are not clear - except maybe after the inside seating is closed after a certain hour. Moreover, this location seems to draw a lot less riff-raff thanks to the outlets being blocked off with no electricity to plug into for a phone charge or camp out with a laptop. So, bring your laptop fully charged and enjoy your coffee. read more

Starbucks - Vanilla Sweet Cream Nitro Cold Brew. - Coffee & Tea Near Me - Fontana, California

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Drive thru review. I came here one time on a Wednesday morning. Ordered two iced drinks and two breakfast sandwich items. The drinks were made to perfection! I have no complaints there. The breakfast sandwich was nice and warm and cooked to perfection, you can tell they have new machines; I don't know how but if you've been to many Starbucks places like I have, you know when they have new appliances - it reflects on their drinks and food. From the moment we ordered to the time we picked it up, the customer service was great! The lady was friendly and kind. I liked that they have a sign asking that you have payment ready prior to getting to the window. I'm sure this helps efficient and quick payment process, especially when the line is big. This place feels secluded, just because the normal colors aren't on the actual building. It looks new and the windows look nice. Im sure if I were to get off and go in, I'd be able to take cute pictures of the drinks. Since this was a quick order, I was not able to take cute pictures. read more

Starbucks - Venti iced Hazelnut latte with sweet cream foam and caramel drizzle (try it at least once, I think you'll like it) - Coffee & Tea Near Me - Fontana, California

Just have to say all employees were attentive and welcoming had to get a redo for just hot black blonde cause they thought I said blond latte. They were friendly about it and changed it that fast ! So thank you guys for a great experience . I will definitely be back ! read more

I went to order a food item and a cup of hot water and the fiasco that occurred was absolutely ridiculous. The drive thru attendant initially refused me stating the water was "too hot" and that "it would just evaporate." I was perplexed and then just asked for a child's temp hot water then, with a resounding no from the individual. Gobsmacked, I then tried to order a tea with the bag separated in order to attempt to comply with their restrictions. They then proceeded to say I could order "a normal water or an iced water." I then explained I needed this water to warm up a bottle of formula. I'd run out and needed it desperately for a crying baby. Wanting to just give up, I offered to purchase a hot tea, whatever flavor that was cheapest, just to get by. He then caved and allowed me to get the cup of hot water. It should not have taken so much to give me a water. Upon arrival to the window, the initial attendant refused to serve me and had their coworker step in. They apologized, I said thank you, but was really uninterested in pleasantries. I complied to their rule of "no free waters" which was ruled out sometime last year or so. All I'm saying is water costs them next to nothing, and for a $20/hour paycheck you really shouldn't restrict water to someone, regardless of temperature. Baby is thankfully fed. read more

Starbucks - Order confirmation - Coffee & Tea Near Me - Fontana, California

I absolutely love this store and their staff are amazing. I do a lot of traveling between states all around the country and by far this location is the most friendliest and best customer service I have ever experienced. They are very welcoming and make you feel at home and like family. I recently moved an hour away and still make a trip here at least once a week to visit the staff. Zendo and the other girls are great people. Love you guys and keep being amazing read more

Starbucks - My kitty enjoys meowing for his kitty cup. - Coffee & Tea Near Me - Fontana, California

Although the hot chocolate is delicious, unfortunately, there are no outlets for studying. read more

Starbucks - Covered outlets. - Coffee & Tea Near Me - Fontana, California

The quality of the workers, the taste of the drinks and the overall vibe is just what I need to end my night. Aly, in specific, always knows my order the second I walk in. She is so kind and professional. She is genuinely the shining star of the company! Thank you so much to this starbucks, and Aly. See you Monday for my late night coffee and cookie. read more

I ordered a Matcha latte which they originally made wrong. I waited for them to give me my correct order as you can see. There's about half a cup. This is ridiculous. I paid $8 for this. read more

Starbucks - This is my matcha latte today, almost half cup empty. - Coffee & Tea Near Me - Fontana, California

I must say this employee really made Starbucks that much enjoyable. Kelvin an employee at this location in Fontana CA...has the best customer service I've experienced in a long time. Very professional and pleasant while taking my order. Kelvin deserves a raise and a very big thank you for being such a wonderful employee. :) read more

Really like this location! Baristas are always super friendly and welcoming. I've never had to wait longer than a few minutes.

I always enjoy going to this Starbucks before work. They're quick and make the drinks consistently well!

This Starbucks store needs improvement on their service. This is my third time going to this Starbucks and they have consistently messed up my order and all 3 of them employees in there always have an attitude. I ordered a iced venti matcha with strawberry cf and a venti icewater. The barista then keeps asking me what cookie and how many cookies wanted, asked about 3x's. I keep repeating "no cookies" I didn't order a cookie, so a different employee gets on the drive-thru speaker and asks "so do you want to a cookie or not"? And I politely repeat no cookie just the 2 drinks. They take my payment give me my latte and close the window. I'm still waiting for my ice water. One of the Baristas opens the window and asks "what else do you need" and I said I'm just waiting for my water so he rolls his eyes, returns with a small water and I tell him thank you but it was supposed to be a venti water. He disappears and another barista comes and just gives me a dirty look and hands me the water. I know this sounds petty, they did not mess up my actual order but I've been to many Starbucks and never have I ever had a bad experience like this before. read more

I went today on my lunch break and ordered a frap and breakfast sandwich I ended up waiting almost my full lunch for the coffee there were bigger orders than my that came out before mine and to make things worse an employee had just finished his shift and ordered they prioritized his order I didn't get to enjoy my sandwich hot it's cold and the coffee is mostly whip cream couldn't even ask for a refund cause no one is at the register I don't know if they have a manager working there cause there is no team work I seen multiple drinks be rushed n not come out to the costumers satisfaction read more

Starbucks - Caramel frap mostly whip cream a huge waste of 20 dollars - Coffee & Tea Near Me - Fontana, California

incompetent and rude employees. i walk up to the register and instantly get a cold shoulder as she was starting on a drink. perhaps a greeting and that you'll be with us shortly? i proceed to tell them i'm picking up my mobile order which for whatever reason they couldn't find? told me i was at the wrong location. check the attached photo. no, i was not at the wrong location. never picked up my order. i call the location on my way out and told me i could cancel the order on the mobile app. not true. in fact, i googled and it isn't possible. now i have to call customer service to dispute the charge. first and last time im coming here. read more

Starbucks - employee said i ordered at the wrong location...either starbucks app is wrong or employee doesn't know how to read. - Coffee & Tea Near Me - Fontana, California

The drive through workers from today's afternoon shift were so fast, attentive and sincere Their service was incredible and I can tell our orders were made with love. I used to be a server and can tell that service like theirs is what makes customers drive out of their way to visit this location specifically in the hopes of running into them. I can't thank them enough! I didn't get a chance to get their names but i wanted to make sure that their kindness did not go unnoticed. Thank you Starbucks foothill team May your pillow always be cold at night read more

I would say that this is one of the better Starbucks locations in Fontana. There's a few others nearby, but they tend to be more busy in the drive thru and the inside. I staff was so friendly and welcoming. I placed a mobile order for a Iced Brown Sugar Oatmilk Shaken Espresso on the app and I walked in less than 5 minutes later. The drink was made quickly and accurately. The brown sugar syrup is so good. I have been to Starbucks locations where, despite it being almost completely empty, I would still have to wait 10 or more minutes for my order. At this Starbucks my order was already on the counter waiting to be picked up when I walked in. The interior was clean and not very busy . They have a few tables for you to enjoy your coffee in store. This will most likely be my go to Starbucks location from now on. read more

Fire today 5/17/24 I ordered a new venti chocolate cold cream cold brew and got Carmel around the cup and on top of the foam it was and is amazing!!! The serving did an excellent job and I ordered with no pressure!! The place was ice cold and I loved that! The pace was clean and restrooms were clean. Price was good too under 8 bucks. read more

Never has this location disappointed, drinks are always on point and the people are very nice, definitely recommend!

I came to get my car serviced nearby and I ubered to this location closest to the tire shop , I came to study it was around 9am , at about 10 they kicked me out due to a large event they were holding there this has never happened I didn't even know it was a thing but they kicked me out and I just sat outside until my car was ready so I could Uber back , I asked the manager to kindly let me stay in the corner they told me I could stay for 30 min basically this Starbucks location is shady af who closes the lobby at 10am it's Starbucks also they could have told me when they saw me walk in with a laptop notebook and keep in mind it's summer 2023 it's already 90 outside read more

Starbucks - Thanks for the Wi-Fi at least ? - Coffee & Tea Near Me - Fontana, California

SUPER STAR service by Shelbi. Just perfect! Try this place!

This location ALWAYS makes my drinks the way I love it. No matter how busy they are, I've noticed they still pay attention to detail. They also have great customer service, no matter what hour I've gone they've all been kind. read more

Starbucks - Iced shaken espresso made perfect! - Coffee & Tea Near Me - Fontana, California

I've only ever done morning drive thru orders at this location. Every single time has been super fast and efficient even when there's been a line, by the time my payment goes through, the drink is pretty much in my hand. All drinks I've tried have been really good. The workers always seem to be in a great mood! read more

First time at this location and it was terrrrrrrrible, the drive through cashier is ghetto. My simple pumpkin cold brew wasn't made properly looked like horchata and my baked croissant was smushed and cold. I was so disappointed. Not worth spending your money at this one. read more

Talk about a switch this team has not only topped service but awesome support props to the change

Service was absolutely amazing. Ambiance was calm and everything looked aesthetically pleasing. Was having a horrible day before coming in and the cashier (I'm sorry bro I didn't catch your name) was amazing. Whoever was working 12/18/23 @ 2:50pm is a real g. I cannot thank them enough as they brightened up my whole day. My grandma will 100% enjoy these cranberry bliss bars. Thank you again bro. read more

I stopped by this Starbucks a few weeks ago on my way to my brother's house. Aaliyah, thank you so much for the customer service. By far the best experience I've had at any Starbucks. At any drive-thru I go to, they never say "You're welcome" after I say thank you. Seems like employees don't like being at work, or just don't enjoy being in customer service. Aaliyah actually enjoys her job. Aaliyah, if you are reading this, please don't ever stop providing great customer service. I promise, it will take you a very long way. Keep doing what you are doing, and don't let anyone tell you how to do your job. read more

So my typical order from Starbucks is a blonde quad over ice in a venti cup. 2 pumps white mocha and vanilla sweet CREAM. Not sure why the sweet cream always gets mixed up with sweet foam. I order from the drive thru. I emphasize on the word cream because I know it can get mixed up. He repeated it back and it was correct. I pull up and get my drink to see it has foam. So I tell the batista girl that it's wrong and if they can remake it. My nieces work at a Starbucks location my sister was a manager. I know how rude customers can be. So I ask politely. She looks at the cup and reads the order. She says we'll it says on here foam. I say well that's not how I ordered it (with a smile). So she grabs the drink and says so you want cream? I'm like yes that's how I ordered it originally. Instead of making a whole new drink. She just tops off my existing drink with cream. Completely diluting the coffee. As you can see in the photo the cup is 80% cream/white in color. I called corporate and they generously repaid me ($15 for a $5 drink) but it's the inconvenience of it all. Instead of making the drink right like their signs say. They rather give you something messed up and have corporate make it right. read more

Starbucks - Blonde quad espresso over ice in a venti cup W/ 2 pumps white mocha and vanilla sweet cream They messed up and put foam - Coffee & Tea Near Me - Fontana, California

Came in on a Sunday morning to order a few travelers for a fundraiser at our school and everyone was amazing! They all had positive attitudes and smiles on their face. read more

Just got the best service ever from Kendo! They were extremely nice and Knowledgable and answered all my questions about how to redeem my stars through the Starbucks app! Ty kendo for being patient and wanting to explain and help. Happy new year! I'd come back just for you! Keep being awesome the world needs it! read more

This location is thee absolute bestest ever I love love love the service I now call the workers my crew their friendliness is super contagious the quality of my drinks always come out delicious and on point Armando , Ricardo , zendo and Sam are an awesome crew that work well together and make me always wanna go back for more coffee other then my addiction to starbeez ! read more

Hands down my most favorite Starbucks! Alan is always super sweet and helpful. They make our drinks so good here and have the best customer service read more

Honestly i feel bad for these employees. This place has 3 people scheduled and it's extremely busy. Whoever is scheduling needs to do better and schedule more people it's unacceptable. All i can do is try to understand and be patient because it isn't the workers fault of service. I can't even blame their attitude when their being worked like dogs. read more

Starbucks - Manager needs to schedule more employees - Coffee & Tea Near Me - Fontana, California

Best Starbucks I've ever been to ! , The baristas were very welcoming , did not disappoint. Thank you to Armando for helping me out with a drink I will be getting now everyday ! read more