I've come here a couple times and my drinks have been delicious.....don't know why I hadn't written a review sooner. So far my favorite was a Butterfly Lemonade Tea. I think it's a Limited Time drink, but not only was it pretty, it was so delicious. read more

The Coffee Bean & Tea Leaf - Butterfly Coconut Iced Tea - Coffee & Tea Near Me - Fontana, California

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Highly recommend to not come here. I mobile ordered for my order to be ready by 11:05, I arrive at 11:10 and my order is still not ready. I did not get my order until 11:26. They were prioritizing those who ordered in store vs those who mobile ordered which is crazy to me. I was better to just order in person but because I was in a rush it didn't make sense. This is the 2nd time where I experienced the slow service from here. Other Coffee Beans are so much more faster and efficient. read more

Such a cute coffee bean! Coffee bean has always been one of my favorite chain coffee stores to go to. This location is incredibly busy, but is kept clean on the inside. Parking lot is a little hectic since it's shared with other booming businesses. Ordered my go to cookies and cream frappe & a vanilla frappe (no caffeine) for my son & it was delicious read more

The Coffee Bean & Tea Leaf - Front display - Coffee & Tea Near Me - Fontana, California

Slow service. We walked into the store to order, wasn't acknowledged. Staff were talking amongst themselves about their personal plans. When they did finally take our order, it took a while to get it despite them not being busy. read more

Coffee Bean and Tea Leaf in Fontana is my go to when I want a reliable coffee that I actually enjoy more than some of the other big chains. The drinks are consistently tasty and feel well made, not rushed or watered down. What really stands out is how efficient the drive thru is, paired with some of the friendliest team members around who somehow stay upbeat no matter how busy it gets. It's an easy in and out stop, which makes it perfect when I'm running errands or just need a quick pick me up. This is one of those places that makes a routine coffee run feel pleasantly smooth and dependable. read more

As the other comments have mentioned, this coffee bean location has their internet down 4/5 times. It's frustrating not being able to scan for points and then only accepting cash or a physical card. The customer service isn't great either. I've live nearby for a year now and come here a few times every month. I still stand by what I said, 4/5 times their internet isn't working. The parking lot is also annoying to drive through. I can't give up coffee bean, so I go to the Rialto location from time to time. They've never given me an issue and always have great customer service. read more

The Coffee Bean & Tea Leaf - Had to ask for a remake of their regular matcha. The left was watery, right side is newly made. The color difference shows. - Coffee & Tea Near Me - Fontana, California

Waited twenty five minutes for my mobile order. Watched people who ordered at the counter get their order before me. When they finally acknowledged me she said they were working on the last drink, that my order was a big order that's why it was taking a while... I ordered two drinks & a chocolate milk (carton) & a cake pop.... So mind you, two items came from the case... the other two were made. After she told me she was waiting on the last drink there were still two orders to go out before me. Think the system just needed to be better. read more

I hate coming here because they always take soooo long no matter the time of day. I dont understand why but the coffee is decent

We had an early morning meeting in Fontana, and we dropped by for a quick bite and coffee. This restaurant was clean and the staff was cheery. We shared their breakfast sandwich: bacon, egg and cheese on an English Muffin. This came out of the cold case and heated up for us. Considering its cold/premade start in life, it wasn't too bad. The egg wasn't overly cooked (keep your expectations in check, and at least it wasn't only egg whites) and the bacon added some beneficial richness. I liked the protein start towards my long day ahead of me. Their regular coffee was okay. read more

The Coffee Bean & Tea Leaf - Store front - Coffee & Tea Near Me - Fontana, California

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Drive Thru is clean. Barista friendly clean well groomed. Matcha Mango Tea delish. Winter Dream also delish. read more

The Coffee Bean & Tea Leaf - Matcha Tea Whole Milk/ Mango. Winter Dream Tea - Coffee & Tea Near Me - Fontana, California

In my past 3 visits here, supposedly their internet is down so you can't scan for points on your app, you can't use your app to pay even though I had just loaded my card with $50 and Apple Pay is out of the question as well. Their employees seem to have an "too bad so sad" attitude about it. It's sad that a place which should be a better experience than the other corporate coffee monster, ends up being a crap experience 2/3 times. Definitely not coming back. If you're on technology and part of this century, don't come here. read more

Don't go here if you want to use your Coffee Bean App. Its always down and never available

Service is good however when it comes to the drive-through I have said and waited for 20 minutes to get my coffee that's ridiculous. I have to admit their pumpkin spice. Frappuccino is way beyond better than Starbucks but the wait time it's easier to go to Starbucks and there's always an issue with the credit card machine or to even cash out your points or use your app. I have missed a lot of coupons, free promotions because their machine is not working and the nearest Coffee Bean isn't real alto. I'm not gonna drive 10 to 15 minutes. Customer service is great. The girls are working hard. I just wish the management would work on the drive-through wait time but the location is always clean. That's my only complaint. I will definitely come back when their machine is working and there's no one in line. I will recommend it if you have been tried it. The coffee is a lot better than Starbucks. read more

I got here at 11:19 am and I'm now leaving at 11:37 am. I walk through the front and they see me there but don't acknowledge you're there so I'm waiting about 2 minutes just standing there before someone comes to take my order. Mind you .. there was no one in line but me, store wasn't even full and the drive through was not full either. I wait awhile and get one of two drinks ... they forget about my second drink until I can finally get someone to make eye contact with me to ask about my second drink. They made that one pretty fast and then place it on the counter with no straw. At that point I reach over to get it myself because the last time I went they did the same thing and had to wait another two minutes to just get a straw for my drink. I don't know what's going on with this place. I'm a local and my husband and I enjoy our coffee once a week but we might need to go to Rialto or find another coffee shop. It's constant with this store. Moody looking baristas, long wait times, forgetting orders, and then don't even ask about their system. It's a coin toss to know whether it's going to work or not. What's the point of having the rewards app if you can't use it half the time there. Just very disappointing. read more

This place seriously needs to step it up. They always take forever in the drive through. Its the nearest coffee bean in my area so thats the only reason i still come here but they need to do something. read more

This is my second time visiting this particular location. I like how they keep the noise to a minimum unlike Starbucks. The customer service was great maybe because I had the shift supervisor ring me up. They do have new Matcha drinks - Reg latte, iced mango matcha latte and the cookies and cream. I was sure the best one was the cookies and cream but I didn't want to spend the extra calories!! Got the og and it was good, matcha matchaaa same old, same old It's a small location with only 1 restroom that probably needs cleaning every hour but I was able to get some work done here! Missing a couple of stars due to lack of cleanliness in the coffee shop and restroom. read more

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This location is always a hit and miss sometimes a really good sometimes the coffee is off. One thing that stays consistent is our time in the drive-through. It's ridiculously long. I've waited no lie 30 minutes one time for my coffee. That's a bit much time and time again it's always a long wait. I'd say on an average. It's usually always 15 minutes. read more

Everyone here is really nice no complaints about the employees. HOWEVER, I come here quite a bit considering it's the closest to me and 99.9% of the time they say they aren't accepting the mobile app. It's very inconvenient because I have money on my app and I have to now go out of my way to add my points from my receipt. I have free drinks I haven't been able to use because of this as well. Someone should really fix this issue. read more

The food is always good. My favorite is the Vegan Brownie. They offer a few Vegan items, which is why I go there. The Service is so, so. I think the employees are just overwhelmed. The company needs to hire more employees. They have gotten my order wrong the last two times I've gone. The employees are nice and hardworking I just think they need more help. The Ambiance, it's clean and busy but the lack of employees makes getting your orders a long wait. read more

The Coffee Bean & Tea Leaf - Ice Blended Pumpkin - Coffee & Tea Near Me - Fontana, California

Five stars for the baristas but 0 stars for the general manager. Coffee bean is known to me and my family as the best in terms for customer service and ofcourse best coffee and bakery items. Usually, employees are so nice and friendly. Employees are never rude to us and we always had a smile on our face but today the general manager was so rude and had no patience. She does not deserve to be a general manager at all. The other two employees were so nice and friendly. I felt bad for them. While we were ordering, yes we were a little confused yet no one should be rude. She could have asked us to slow down nicely not rudely. If she stays as the general manager in this location, I am sorry you are going to lose customers. We will still come back because of the baristas. Shoutout to the baristas for the best treatment and the general manager need to learn to behave first. She doesn't deserve to be general manager. She constantly stopped my cousin from speaking. He could be a little fast but we are customers. She can't behave like that with a customer. Location- Sierra Lakes parkway General manager- Lesly Flores Time frame- check from 7pm to 8pm Date- June 23rd read more

The Coffee Bean & Tea Leaf - We ordered Mango Ice Blended drink, TikTok famous drink, Caramel Ice Blended drink, and hot vanilla Latte - Coffee & Tea Near Me - Fontana, California

This was my first and last time visiting this location. I sat in the drive through line for a total of 36 minutes. When I finally arrived to the window I observed a man( Aidan) who looked at me and continued to stand at the window and fidget with the white papers that hot food usually comes in, mind you he was not taking orders on the intercom, just standing at the window, fidgeting. I observed the barista behind him continuously preparing drinks. There was a drink that had already been sitting on the counter behind him. He looks behind him, then looks at me, then walks away from the window. He then comes back to the window and at this point he has still not opened the window to say anything, and continues to stand there and fidget with the papers. I didn't order anything hot, he's standing at the window, I'm confused as to why he is not expediting the window if he's working it. When Aiden finally comes to the window it has been a total of 5 minutes that I've sat at the window (after sitting in the line for 30 minutes) he doesn't apologize for the wait he tells me my total. I ask him if the drink is ready, he then proceeds to tell me that the drink, I observed sitting on the counter since I pulled up to the window " is right here". I then ask him. If my drink has been sitting there the entire time why would you not expedite the window? He then tells me that there is an issue with their POS system for the drive thru and that he has to use the one at the counter. This makes absolutely no sense. I ask him why would you not come to the window and explain that to the customer or great the customer since we are sitting here waiting and he tells me a simple sorry. I hand him my card he goes and charges me and is back within 30 seconds. He hands me the drink( which is a frappe) if you're unaware of what a frappe is like when it has sat for a while it's no longer a frappe it's a just a regular drink without ice atp and to add to that the cup is filled half way with whip cream.( it was a large) This place has terrible customer service and I feel bad for the people that were ahead of me( I could visibly see the woman who was in front of me in her car was upset as well as she drove off) and the people that came after me for visting this place and dealing with this terrible customer service. This was an extreme missed opportunity with customer service and service all around. Simply greeting the customer and explaining the circumstances either on the intercom or at the window would have went a long way with my experience. read more

4/1/25 10:52 AM, I decided to stop at this location and give it another try after having had multiple bad experiences. I usually would go to the Rialto location where the customer service is up to par, and they make my coffee taste good, but again, I decided to try this location because it's closest to my house. Upon arrival, my order was taken through the drive-through, and I had no problem waiting. As I understand, I'm not the only customer who is ordering coffee. I get to the window. The girl wearing a beanie has an attitude. She tells me my total doesn't greet me, and I'm a little confused because I just pulled up to the window. I don't know this person. I don't expect a grandiose greeting, but I expect to be treated with kindness as a paying customer. She closed the window, and I waited for my card and drink. She hands me my drink and card and closes the window. There was no hi, and we'll get that out for you right now. I'm a barista at a full-service restaurant, and I understand that it gets stressful, and sometimes the orders don't stop. Still, it is part of your job description to be kind and greet customers (even if you don't mean it), and I believe that if you cannot handle that, you can leave. I don't know why she had such a bad attitude or if she woke up on the wrong side of the bed, but it's uncalled for and rude. I also firmly believe that it reflects poorly on the manager and the company because if you hire these people, you believe they can adhere to the job description. I don't think the employees can do that on this day. Barring isn't easy; knowing how to make coffee and get them out on time isn't easy. I can respect and appreciate that, but it was just flat-out rude and uncalled for, like I said. read more

The Coffee Bean & Tea Leaf - Coffee bean, Lesly Flores general manager - Coffee & Tea Near Me - Fontana, California

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Worst cb&tl ever!!!! The wait is so long!! I order one drink everytime, and it's still takes 15 mins to get it in drive thru! They're always rude. Don't come here. Take the extra 15 mins to go to the one in rancho. This place sucks 10000000%!!!! Fire the current employees and hire actual fast baristas thank you read more

I love going to The Coffee Bean. It reminds me of my youth. Everyone is always super nice and it's a nice place to relax! Service is top notch. read more

The Coffee Bean & Tea Leaf - Sugar free mocha ice blended with an add shot, half and half, whip, and chocolate drizzle! Yummmm - Coffee & Tea Near Me - Fontana, California

This store is never organized well. I love coffee bean but this location has the worst service. They mix up orders constantly, and have horrible wait times. You will be sitting at the window for minutes with no employees at the window. read more

Off Sierra Lakes near Ralph's. Drove thru the drive thru to get some drinks to quench our thirst. Service was fast. Employee was friendly. Drinks were delicious as usual. Got the $3.50 hibiscus drink and Salted caramel ice blended drink. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Fontana, California

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This is by far the worst coffee bean I have ever been too. First they have me waiting for 25 mi, this was the first visit. Second visit I'm in the drive thru and they say they can only make specific products when their machine is down, now I can't get out of the drive thru. Don't waste your time here. read more

can definitely tell when the manager is out. the manager is always so sweet when she works with guest. when shes out the baristas have attitude and make people wait at the speaker box before ordering for around 5-10 minutes. takes 30 minutes to get a coffee through DRIVE THRU. coffee is yummy. baristas attitude and customer service not so much. read more

Always on point! I love my local Coffee Bean! The service is great and it's a good spot to sit and write! read more

The Coffee Bean & Tea Leaf - Caramel Ice Blended, no whip, add affogato shot. - Coffee & Tea Near Me - Fontana, California

Don't waist time at this location they are pretty rude and unprofessional only Cash sometimes and they'll make you wait for a good 20 min for a drink this barista name Veronica worst customer service ever I recommend different location like Rialto and rancho trust me you will be disappointed . read more

I ordered a chai latte. There was one person ahead of me. I had to wait so long for my drink, when finally called it was a chai tea not a chai latte. At this point, I was done. Got my money back. Poor communication between staff and customers. Got a ladies name wrong, and she waited around while her drink was already made, and mine was completely wrong. Not coming here again. read more

So I'm sitting here and it is freezing in this Coffee Bean. The employees are freezing. I asked if they can change the thermostat and they are not allowed to touch it. Plus no Sugar, Creamer or or any condiments are allowed to be left out in here. If the manager feels the business and neighborhood is so bad, maybe they should be in here with these girls. My coffee was perfect and the employees are very nice. Nice and Freezing! read more

Convenient location, friendly and welcoming baristas and never super busy. The inside is fairly clean and quiet, perfect for studying. I've been visiting this branch for over 2yrs now and very satisfied! It does get a little busy early in the mornings so I'd recommend ordering through the app - which you can earn points/rewards through (: read more

I am not quick to give a bad review to anyone, but I am not pleased with this location. First of all, I love CB. Their coffee drinks actually taste like coffee, and they have a great rewards program. However, when I come to this location, they often say that their system is down, so I can't get points. A few weeks ago, I tried to get my points by manually entering my purchase information on their website. It didn't automatically go through, so I had to contact customer service and send a picture of my receipt and wait. After all that, my points finally showed. Then, I visited yesterday, and gave my phone to be scanned, which she did--or pretended to do-- but my points never showed. I didn't realize until I got home that I never got that "Thank you...leave a tip" message that always pops up. Also, by this time, I had thrown away the receipt, so I won't get points for the two drinks I had just ordered. Businesses have loyalty programs so they can keep loyal customers, but this location doesn't seem to understand how it works. I often stop at this location when I'm grocery shopping next door, but I won't be back. I'll stick with the Rialto location. read more

Girl at the drive thru gave me an attitude for trying to add a black coffee at the window. When I mentioned i dont have an issue pulling through again she told me it'd be too annoying. Your really poor attitude can have a great effect on peoples day. I had to come inside to order my coffee and get away from her nasty attitude. I won't be back. read more

Honestly it feels like whoever is working here is over their job and does not give a f whatsoever. Multiple times order has been messed up and I hadn't wrote a review cus I like coming here over Starbucks but this was just crazy! how do you guys package a sandwich like that ?? you guys warm it up and place it in the bag there's no way you guys didn't see this??? Also no straw in the sealed bag??? this has happened several several times. I can't believe I bothered to order from here again. Seems like yall need to find different jobs if you truly don't care to work in the food industry, management please I hope you read this and the other recent reviews and address these issues for the sake of your business. read more

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i try not to come to this location too often since they never put enough of the powders- not of matcha EVER or any of the flavor additives to the coffees- and today was the same. i ordered a cookie butter ice blended (i never order my usual matcha from this location) and unfortunately they forgot to add coffee and they didn't put enough of the cookie powder, so i essentially paid $7 for a cup of oat milk and ice. the service is always okay but truly could not be a worse coffee bean location- they also charge like a dollar more than either rancho location read more

7/27 8pm i got a large cup of ice in place of mango cold brew tea...... s/o to that barista read more

The Coffee Bean & Tea Leaf - S/o to the barista that put my mango cold brew together tonight. Love how little tea i got but how much extra ice there is... -_- - Coffee & Tea Near Me - Fontana, California

Paid for a 32 ounce with ice on the side and this is what I get?? They did this twice already!! I get it, no ice means more coffee but atleast give me 3/4 of the cup NOT LESS THAN HALF THE CUP!! Even if I pour all the ice they gave me, it will still less than a 32 ounce! I'm not robbing you with more coffee but atleast GIVE ME WHAT I PAID FOR!! I always order ice on the side coz I drink this the next day. Since this branch is out of my way to work, I always find time to get one the night before. Been a loyal customer since I can't remember and all I can say is this is the WORST branch ever!!!!!! read more

The Coffee Bean & Tea Leaf - two cups of iced coffee - Coffee & Tea Near Me - Fontana, California

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I use to come to this location when I lived in this community. Came here on our way home and ordered two drinks. My daughter's drink was made first and I waited for my drink while the baristas who took my order was also making drinks just looked at me. I thought my drink was taking time to steep as it was a tea with boba. Then another barista asked me if I was waiting on a drink. I said yes, she made it. She handed to me and I wanted to make sure it was the correct size. She answered with an attitude. I am glad I didn't leave a tip ahead of getting my drinks. Tipping culture is getting out of hand. I have often tipped in situations such as these only to be upset at myself. I will not be coming here again. And she didn't get my drink right! read more