I'm strictly giving this review because of the experience I had. I did not purchase anything from Starbucks today but when exiting Ralph's, they were offering samples of their hot coffee and Madeline's. It's a very cold windy morning for us Californians so I truly appreciated this. The level of service the worker of Starbucks had was above and beyond. She was friendly and kind. She also knew the items she was demoing. The ambiance of this location is simple and casual. It's inside a grocer so not the best location to come and enjoy coffee with friends. Again, I had to share this because the lady was such a sweetheart and absolutely amazing! read more

Starbucks - Free samples - Coffee & Tea Near Me - Fontana, California

My son had a long appointment across the street and I needed a place to wait. I brought my other 2 teens who needed to work on their computers. This Starbucks looks clean and modern. There were plenty of seating but I can see them getting full. There was plenty of outdoor seating. Service here is lacking. I ordered a few things. I had questions about sugar free options. I was interested in the ube matcha or the lavender matcha . I didn't want both of them! Since I was asking about both of them, cashier rung me up for both of them. One of them had the sugar free option I wanted and the other didn't. They call your name when it's ready. They forgot to call my name on the ube macchiato. I happened to notice it sitting there with my name on it. I didn't order it though so I stood there confused. No one was interested in helping me. She finally called my name for the drink I did want. I asked her if both were mine, she said yes. I'm really confused and looked at my receipt. No wonder my bill was $30! I didn't want to go through the trouble to get a refund. I'm now hyper caffeinated and sugared up! Sad thing is I didn't care for the coconut ube macchiato. It tasted weird to me. I let my teens have it since I can't finish both. They didn't care for it either. I did love the lavender matcha though! I do appreciate that they are now using glass cups for in house drinks. I got the spinach, feta and egg wrap. It was flat and lacked taste. My son liked his sausage wrap which was more like a burrito. read more

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Would not recommend this location, try the next Starbucks for drinks and services. They lack the help I needed.

I swear the young women working here lack ANY customer service skills. They act bothered to be asked for anything besides shoving your drink out the window without a thank you. Dumb beasts read more

I've been coming to this Starbucks for years, and it's consistently one of the friendliest locations around. The drinks are always made well, but what really keeps me coming back is the people. The team here does a great job creating a welcoming atmosphere every time I stop in. Jai in particular always stands out, super personable, friendly, and great at making customers feel welcome. You can tell the staff actually enjoys interacting with people, and that kind of energy makes a big difference. The whole team is warm and attentive, and it really shows in the overall experience. After years of coming here, it still feels like a place where the staff genuinely cares about the customers. Definitely one of the reasons I keep coming back. read more

Went today at 3pm before an appointment for a coffee and the drive thru girl was so rude zero customer service . Horrible service overall . Drink was mid . Very watered down read more

Just dropped in for a second but this Starbucks is in a good, quiet location! Several people are here working on their laptops and it's pleasant and peaceful! The staff says "hello" or "welcome " to everyone who comes through the door and it feels genuine! I ordered a sandwich from a nice guy who promptly brought it over and said he hoped I'd have a nice day! Music Jess playing in the background, some EDM and it added to the laid back atmosphere! I found myself bobbing my head or singing which made me want to hang around! Not all Starbucks are like this and I'll come back here whenever I'm in this neighborhood ! read more

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Ordered on the app. Nothing that special just a caramel macchiato. It took 19 minutes to get my drink. This is not okay. I don't blame the baristas I blame management. If it takes that long then you are understaffed. read more

Starbucks - Waiting for my coffee - Coffee & Tea Near Me - Fontana, California

Terrible customer service at this location. The manager Damien could use some training on how to speak to guests. I would recommend anyone going here to take an extra few minutes and drive to the summit location. Never had a problem there. read more

me encantó como me trataron y súper rico, la recepcionista muy linda me recomendó, ice pecan crunch súper rico read more

Starbucks - súper recomendado iced pecan crunch, el trato muy bueno - Coffee & Tea Near Me - Fontana, California

Best Starbucks in the IE! Always super busy yet my order is on point every time, s/o to the sweet employees running this location, you guys are awesome! read more

C'mon now... americanos are delish here! Order ahead for convenience! Staff is generally super friendly!! read more

Was on my way home and used yelp to find this Starbucks location...near the freeway with a drive thru. I decided to get out of the car and enjoy the warm summer evening drinking my iced coffee and eating a brownie rather than use the drive thru. This was a good restaurant to not be in a rush. The service was good and the restaurant clean despite that it was near the end of the day when I stopped by. read more

Disappointed by this location again! Today asked for a cheese danish and not warmed up because I wanted to save if for later, we can do that right? Welp on the package it says... Prod: 06-May 2022, today is August 4, 2022. Help me understand Yelp peeps, I'm trying to give Starbucks the benefit of the doubt here ... is this expired? Or does cheese danish have a time frame shelf life? What do you think? ...Because if this is expired, Wow! ...umm thanks for being honest by serving me an expired danish w the expiration date on it, and hmmm makes me and now, should make us all think, how old are your products that you're serving us and we don't even know it!! I want to love and support you Starbucks, but you keep on disappointing, with your bad attitude employees and poor customer service, dirty tables and messy seating areas and not clean restrooms, and now questionable food? With your prices we continue to pay, please do some much needed changes! read more

Starbucks - Coffee & Tea Near Me - Fontana, California

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Not many complaints about this location. Standard Starbucks experience though with a drive through option! I usually am able to find a spot to sit and study which is really nice. People don't really hang around for a long time so seats do come when you wait. I recommend doing mobile orders so you don't have to wait in line and then wait for your drink. Small Parking lot and sometimes hard to get into because it's in the same complex as Costco. read more

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First time at this location. I went threw the drive thru. The line was pretty long but it went by fast. The staff was friendly and my drink was delicious. I would come back again when I'm in the area. read more

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Got a keto pink drink, it's pretty good really. Venti iced passion tea, splash heavy cream, two stevia and no water. asked for a straw and was told they can only give out straws for a frappe drink, "straw shortage" WTH? I don't like drinking out of these lids. I realize there are many shortages right now, then put this sign up so we know BEFORE we order. Service is never the best at this Starbucks anyway, just short and not friendly like other Starbucks I go to. read more

Starbucks - Keto pink drink Venti iced passion tea, splash heavy cream, two stevia and no water. Pretty good - Coffee & Tea Near Me - Fontana, California

This review is for Barista Lauryn. I never go to this Starbucks, as some have said because the drive through is always full of cars. I had just eaten dinner at the Chipotle next door, and decided to order a Starbucks to go anticipating that there might be quite a bit of people inside their lobby. Surprisingly it was just a few people inside. I am glad that I did. I know that for the most part we patronize establishments for the service they do. Get in and get out, it's the California/New York/Tokyo life I suppose. Every once in a while, we get a chance to connect with people and remember what life is all about, people. I was making small talk with the cashier initially, and then with [Barista] Lauryn who was on the cusp of fulfilling my order request. Upon leaving, and very cleverly I might add, she made my entire day with a very insightful and witty punchline. I don't know where her career may go in coffee, but her comedic delivery, and people skills are impeccable. Thank you, Lauryn, for the laugh today. Keep killing them with kindness. read more

Starbucks - Coffee & Tea Near Me - Fontana, California

Slowest drive thru .. From the time we notice it was taking a long time we timed to the point we left the drive thru and it took 24 min . Choose another location read more

This Starbucks is my go to Starbucks on my way to work. Sometimes my drink is ready as I round the corner from just ordering it at the menu board. It helps that I usually get there at 6:30 AM on a week day. I'm usually the only one or two cars in the drive thru. Fridays are different though. Everyone wants their Friday morning coffee!! Get there before 6:30 or you will wait! read more

Starbucks - My coffee and keys - Coffee & Tea Near Me - Fontana, California

Unfortunately every time I come to this location it is a disappointment. My usual is a venti iced brown sugar shaken espresso with salted caramel CREAM cold foam. They get it wrong EVERY. SINGLE. TIME. Seems like they just put cold foam on it but still charge me for cream cold foam and when I try to address it with an employee they seem confused on what I'm asking for. It has happened several times, hence this review. I'm not even half way through my drink and the "foam" is completely gone and there's what looks like curdled milk floating around in my drink. Don't waste you time coming here. read more

Starbucks - No foam when I ordered cream cold foam. - Coffee & Tea Near Me - Fontana, California

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I normally don't write 1-star reviews and it's especially painful to write one for a store I visit frequently and a brand that I admire for quality and consistency. Todays coffee run to this Starbucks location was infuriating. At first I thought I got lucky when I saw the drive thru line being much shorter than usual. I should have taken it as a sign that something was off. I'm a big fan of the dark roasts that Starbucks has, especially earthy ones like Sumatra and Komodo, or the balanced ones like Casi Cello and Verona. However, I'm not too keen on the super dark roasts like Italian, French or Espresso roast which are served as the dark choice sometimes. Therefore, the conversation at the speaker always starts with me asking what todays dark roast is. Todays reply was "we have our regular dark" - ugh - another new hire that hasn't been trained well. That happens once in a while and I keep my cool and ask her to please go check or ask someone. Today it turned into 5 rounds of "we just have our regular dark" until I felt the need to explain to her how Starbucks and roasts work and that there is no such roast called "Regular Dark". At that point the manager entered the conversation. I got my hopes up that I was finally able to find out and get my order placed. Instead, I was told that todays dark is Veranda. Ouch. I've seen new hire confuse Blonde Veranda with Dark Verona before. Easy mistake to make. No big deal. So I ask her to please go verify. The response was " we are serving our Christmas Blend". Finally a plausible answer and a good one, since this year's Christmas Blend is from a great variety of Sumatra beans and is actually one of the best that Starbucks has. I order my venti with cream and pull to the window for payment. When she hands me my coffee, she tells me to be careful since it's very hot. Odd comment and I didn't think a out it twice, but was about to find out why. Luckily always take a small zip before putting the coffee in my cup holder and drive off, just to be sure I got the right order. I've been accidentally handed mochas and lattes in the past. Mistakes happen, no big deal, just zip and if wrong they will fix it. Today, I immediately noticed the coffee being much hotter than usual. Scorching hot like americanos are served due to the boiling water. The taste was not present either. It felt like they put a quarter coffee in my cup and topped it off with hot water. I don't like asking for do-overs but after the ordering incident and attitude, I wasn't going to take this. I asked her politely that my coffee tasted off and if I could switch it to Pike. Sometimes a brew goes wrong and a batch ends up off, so best to switch variety than get one more bad one. It took way too long to pour a new cup, which again was a sign that something was wrong. When I got my Pike, it tasted exactly as watered down and was exactly as excessively hot as the Dark. Clearly they are trying to mess with me. At this point, I felt bad for the people being held up behind me in the drive thru line, so I tossed my coffee in the trash and went to another store, where I got a good tasting cup at the right temperature as one would expect. Needless to say, I will be telling all of my family, friends and neighbors to avoid this store from now on. read more

Starbucks you're better than this.... In addition to this mess, no cup sleeve was added to my steamy, coffee cup. read more

Starbucks - Coffee & Tea Near Me - Fontana, California

Worst Starbucks place ever. They can almost never make my Pink Drink right, and if I ask for extra açaí base or coconut milk to correct it, they want to charge me extra ! I buy one every single day at the other locations, the make it 99% of the time perfect, when not, they don't mind to give me a little extra base or milk for it. What's wrong with that Sierra Lakes location ? How about making it right to begin with, and not wanting to charge me "extra" for their mistake ? Today they didn't even add the dried strawberries, said " is it okay if we don't put any, we're out ". My trenta drink looked like pale pink water. For almost 6$ and the nasty comments about charging more. Who instructs these baristas to say such things ?! At NO Starbucks locations have I ever heard this ! read more

I've came twice after work & both times as I'm sitting down I've been told at around 4:45p that they are closed .. what? Lol this is super inconvenient & there will not be a third time of me visiting this location . read more

Starbucks - Coffee & Tea Near Me - Fontana, California

Drove out here for nothing Says open But they were still closed Lady in there with attitude said They weren't going to open until 9 Waste of time read more

Horrible service! Waited 15 minutes IN STORE for a couple of drinks. Went to car and forgot my egg bites so had to go back in and ask for them. Took another 5 minutes and they weren't even cooked all the way and ordered extra toasted it's on package. They went back to toast them again and guess they started all over because it still wasn't toasted looked raw still. I was in middle of ordering and girl just left register to do something else coming back a few minutes later so took even longer to get an order in. Everyone moving like turtles in there, more talking than working and orders just sitting out as they call them with no energy just a whisper. Who's going to hear that? Counters are dirty as heck. This is why I don't do Starbucks anymore. Products crap and most working them don't GAF to be there. They just hire anyone now and it shows. Get it together FonTuckey! read more

The drive through is the slowest drive through in the world. I finished my Panda Express plate of 2 entrees while waiting in line to order. I should have gone to another location. I mean... why have a drive through if walking in is much faster? Advice: Don't take drive through. If you do, without reading this review, I hope you have a book or some rations. You're going to be there for a while. read more

Starbucks - Coffee & Tea Near Me - Fontana, California

Starbucks Sierra Lakes I went to Sierra Lakes Starbucks a few minutes and got my order from the drive through, the cashier (Brandon) gave me a wrong drink. After the drink was place in my car for a couple minutes while waiting for the other drinks. I noticed the drink was wrong, the cashier took it back from me (cross contamination), and I got my other drinks. While driving off, I saw the same drink was given to the driver behind me. I called Starbucks immediately, and I spoke to manager (Jenelle) she stated, " if I did not drink from the drink it is okay to give another customer". This is one of the reason why the virus is spreading. read more

This is absolutely the worst Starbucks I've ever been to in my life. The service is so bad, slow, ineffective not efficient at all. It should not take you a half an hour+ for an order, not in drive thru... THIS WAS INSIDE THE CAFE. Hideous. All this for a caramel macchiato? It's like a freaking bad movie. You wanna walk out but you paid $30.00 plus popcorn you figure it has to get better... God no, it doesn't Avoid at all cost if you are in a hurry, if you have time to kill like say, an HOUR BEFORE YOU GET YOU COFFEE? Then by all means. Go torture yourself. read more

Drinks are made well here. But I just got the most condescending treatment by a barista. There's a reason I stick to the 15/Baseline location 99.9% of the time. This experience really brought me down. read more

I go to this place almost everyday either mobile pick up or drive thru :) Drive thru takes lil time but mobile pick up order works so great. Place an order when out of my house and they get ready always before I get there unless I order more than 4 drinks+ Employees are happy and very cheerful most of the time. Thank you everyone! read more

Starbucks - Mobile pick up - Coffee & Tea Near Me - Fontana, California

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Every time I come here they make my drink wrong it's literally a simple drink brown sugar shaken expresso and it tastes like cigarette water every time morning shift please do better read more

I love this place and I like to support the community I live on the same area. The only thing I don't like about this store the time u have to wait 20 minutes for a basic order even if there's no one on the front of you. I hope they fix that. read more

Starbucks - Jasmine beach tea - Coffee & Tea Near Me - Fontana, California

Completely feel horrible giving this place a 1 star but truly felt it this visit was in the drive thru for way too long I can only imagine there drive time's. Completely they were out of Tea's so I went with something else they recommended and when I got my drink it was a completely wrong drink and wrong size. I was charged for a Venti sized drink and didn't even drink it was not what I ordered to begin with truly upset will not be returning to this location. read more

Starbucks - Wrong order thanks Starbucks! - Coffee & Tea Near Me - Fontana, California

Employees here are so rude. I usually place a mobile order for pickup through the drive thru in hopes that it makes it easier to make my drink. I just order on the app and select pickup through the drive thru and it's no problem at every Starbucks I've been to except for here. Barista with pink hair gave me a nasty attitude and told me next time I have to wait inside for my drink why would I do that if I am in the drive thru and placed my order for drive thru pickup.. then other barista girl with glasses told me today I can park out front and get out to get my drink. Girl be so fr rn why would I do that I ordered two drinks. What's the difference between ordering minutes in advance in the drive through and ordering at the screen... Employees are rude and give attitude for no reason. Don't come here if you are having a bad day unless you want to have a worse day lol read more

The staff are very friendly, and welcomes everyone that walks in. They're pleasant when taking the order, and making the drinks. The drinks were delicious, although a bit pricey (not surprised since it was Starbucks). The store itself looked normal. My issue was with the bathroom. It was disgusting! It appeared as if no one had cleaned it in days. There were stains all over the toilet, seat, and floor. The paper towels were so thin, I needed multiple towels to dry off my hand. I understand it gets busy, but cleanliness needs to be part of every aspect of a food establishment. Grossed me out. read more

This location is filthy. The lobby is a mess , trash all over the floor and tables. The bathroom was worse then a gas station bathroom. Then to top it off the girl taking my order made me feel stupid for not remembering the name of the drink. They do not have all the drinks listed so I said it based off of memory. Not sure if there is new management, but at least clean the bathrooms. read more

The morning crew are always so helpful and extremely nice. I had to reach out to corporate to let them know that Dani and Julissa made my morning that day. Hopefully you can read my compliment from the picture but just that I appreciated their kindness. Thank you ladies!!! And I love my new Starbucks cup. read more

Starbucks - Reply from corporate:) - Coffee & Tea Near Me - Fontana, California

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I frequent here to work on my laptop and the baristas are always SO nice!!!! They keep the place clean and always get my orders right. I don't have a single bad thing to say :) read more